Internet Providers
BrightspeedThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2,247 total complaints in the last 3 years.
- 1,015 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/9/2024 I noticed a pile of freshly dug up dirt next to a grey square lid labeled fiber in my front yard. What a shock, since no one asked permission to run cable in my front yard!On 8/15/2024 I called brightspeed and requested it be removed, was given reference number ******* and told it would be done on 8/22/2024.To my disappointment it did not get done! I would appreciate it if brightspeed would remove the fiber cable and replace everything as it was originally!Business Response
Date: 09/09/2024
September 9, 2024
Re: *************************;
Complaint ID: ********
Notice of Complaint Filed: August 29, 2024
Dear ****************:We are grateful for the opportunity to review the details of the line removal issues that you brought to our attention. Upon receipt of your complaint, I spoke with the regional operations supervisor in your area, and he stated that the fiber was laid in the utility right of way and needed not to be removed from the area. However, he will have a contractor come out and remove all the excess dirt that is on the property. Brightspeed would like to apologize for any inconvenience that this may have caused you.
We appreciate *************************** for taking the time to contact the BBB to inform us about the matter. We want to assure you that we are committed to resolving this issue and ensuring your satisfaction. We apologize for any issues due to the experience and inconvenience.Sincerely,
**************
Brightspeed Customer Advocate
CC: ***************************Customer Answer
Date: 09/12/2024
I am rejecting this response because: The fiber is directly in my front yard, I requested that the fiber lines and everything attached with it be removed and my yard be restored to it's original condition immediately!!!Business Response
Date: 09/14/2024
September 14, 2024
Re:*************************;
Complaint ID ********
Notice of Complaint Filed: August 29, 2024
Dear ****************:We appreciated the opportunity to review the rebuttal details in the rejection complaint. As previously stated, the fiber was laid in the utility right of way and should not be removed from the area. However, we have arranged for a contractor to come out and remove all the excess dirt on the property. Again, Brightspeed apologizes for any inconvenience this may have caused you.
Again, we appreciate ******************************* taking the time to contact the BBB to inform us about the matter. We deeply value your feedback and are committed to ensuring your satisfaction. We apologize for any issues caused by the experience and any inconvenience.
Sincerely,
**************
Brightspeed Customer Advocate
CC: ***************************Customer Answer
Date: 09/16/2024
I am rejecting this response because: It does not resolve the issue which is that with out my permission you trespassed on private property and defaced my property! The only acceptable resolution is to restore my property to its original condition and remove All underground fiber. I humble beg of you to please consider this as the only acceptable resolution! Thank you in advance!!!Business Response
Date: 09/18/2024
September 18, 2024
Re:*************************;
Complaint ID ********
Notice of Complaint Filed: August 29, 2024
Dear ****************:We understand your dissatisfaction with the dig in your area and we apologize for any inconvenience this may have caused you. As previously stated, the fiber was laid in the utility right of way and should not be removed from the area. The right of way is free to be used by utilities. Again, Brightspeed apologizes for any inconvenience this may have caused you.
Once again, we want to express our sincere apologies for any issues caused by the experience and any inconvenience. We appreciate *************************** contacting the BBB to inform us about the matter. We deeply value your feedback and are committed to ensuring your satisfaction.
Sincerely,
**************
Brightspeed Customer Advocate
CC: ***************************Initial Complaint
Date:08/29/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our internet service with Brightspeed has been out since August 2. Weve had two technicians come out in the past three weeks to identify and restore services. Each time service was not restored and ticket was closed. Ive made numerous phone calls and chat messages (4 times today). They said the technician would be out today. It is 4:30 and we have not seen or heard from anyone. In my last conversation today I asked for an ETA from the driver. They said they messaged him and he should send it. We did not receive it. Id like my **************** restoredBusiness Response
Date: 09/04/2024
BBB of ***************** and Western N.C.
**********************
******************
September 4, 2024
Re: ***************************
22215774
Notice of Complaint Filed: August 29, 2024
Dear ****************:
Brightspeed appreciates the opportunity to review the BBB complaint regarding ********************' internet service outage. Upon further research, we completed the cable repairs on 9/3, restoring service. I submitted a one week out-of-service credit for $15.97, which will be reflected on the next billing statement.
Brightspeed apologizes for any issues due to the experience and inconvenience.
Sincerely,
******************
Brightspeed Customer Advocacy
CC: ***************************Customer Answer
Date: 09/06/2024
I am rejecting this response because:
Service was restored but they will only give me a one week credit on my bill. We were without service for the entire month of August. *** requested a one month credit but they have not responded back to me yet.Business Response
Date: 09/10/2024
BBB of Southern Piedmont and Western N.C.
**********************
Matthews, NC 28105
September 10, 2024
Re: ***************************
22215774
Notice of Complaint Filed: August 29, 2024
Dear ****************:
Brightspeed appreciates the opportunity to review the BBB complaint regarding ********************' internet service outage. Upon further research, she was out-of-service for 23 days total. The total credit amount for 23 days is $51. We credited $15.97 previously, leaving the remaining credit $35.03. I submitted the remaining $35.03 credit, which will be reflected on the next billing cycle.
Brightspeed apologizes for any issues due to the experience and inconvenience.
Sincerely,
******************
Brightspeed Customer Advocacy
CC: ***************************Customer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:08/29/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cannot access my email account because its been locked every since brightspeed took over embarqmail. Just finished a chat in which I informed them the resolution they gave me/link to change password was not working. The apologized and stated there was nothing they could do. Surely this can't be true. If they are not knowledgeable/have expertise in password resets - then why are they in existence.Business Response
Date: 09/06/2024
September 6, 2024
Re: ****************************;
Complaint ID: ********
Notice of Complaint Filed: August 29, 2024
Dear ****************:We appreciated the opportunity to review the details of email password reset issues. In order to regain access to the former email the customer must complete the following steps:
go to ******************************************** and use the chat feature.
Per chat will webmail recovery:
Please refer to this link to reset the password: *******************************************
Enter your Centurylink Email Address
Then enter your recovery email that matches what we have on file or your recovery phone number that we have on file
You should then receive a message allowing you to further set up your new password
You can bookmark the link on your browser to access Webmail from thereWe appreciate ***************************** for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *****************************Initial Complaint
Date:08/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 6th, 2024, after a week of random internet disconnects, I contacted Brightspeed. This was after trying to ***ort an outage (which you cant do, by the waythe system checks itself and tells you there isnt one). I ended up talking to a customer service *** on the website chat feature, who then scheduled a technician to come out on August 20th, 2024, 3 weeks after, or a total of 4 weeks of this issue being present. I drove a 20 mile round trip to town and back to use the chat function to talk to a ***resentative again to see if I could get an earlier appointment, which, according to them, wasnt possible.On August 19th, after 3 weeks of waiting and the day before the tech was supposed to come, I get text messages saying they werent going to be able to come look, and it was rescheduled for September 27th, 2024, *another 3 weeks out* for a total of 7 weeks of this issue. As I am writing this, the issue is STILL happening, and I have another 3 weeks to wait, which isnt even a reliable estimate, as any time Ive ever had to contact customer service for an issue, it can take weeks to months to solve an issue (they sent me 3 modems, 2 of them the wrong type) to fix a problem, which wasnt the issue, and a tech later showed up 2 months later for a 10-minute fix to the actual issue on the line/box outside).The issue that Ive been facing (contacting by phone isn't possible due to the nature of the issue):The phone line will be in use and have static randomly throughout the day or night when this happens, when the phone is not in use. After changing out to my new DSL splitters, the issue still happens. This used to happen once or twice a year a few years back, but now happens every day, multiple times a day. Sometimes, the phone line will work fine, others, it will either have no dial tone or will be in use and when picked up, will have a busy signal, as if someone has tried to call out or reached a busy number.Business Response
Date: 09/09/2024
September 9, 2024
Re: **********************;
Complaint ID: ********
Notice of Complaint Filed: August 29, 2024
Dear ****************:We appreciated the opportunity to review the details of billing adjustment and repair issues. After researching your account, I contacted dispatch and moved your repair date from 9/27 to 9/10. A technician will be out on this new date. I also placed a credit of $26.82 on your account for the out-of-service days from 8/20-9/10, which will show up on your next billing cycle. Please be assured that we are committed to resolving this issue. Brightspeed would like to apologize for any inconvenience this may have caused you.
We appreciate ************************* initiative in contacting the BBB to inform us about the matter. Your feedback is valuable to us and we apologize for any issues caused by the experience and any inconvenience.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *********************Customer Answer
Date: 09/11/2024
I am rejecting this response because: the appointment was missed. I took off from my 2nd job yesterday to wait for the tech.The issue still persists as well, including the phone line noise during phone calls (despite getting new DSL splitters), and the random disconnects of the internet affecting my other jobs and endeavors.
Business Response
Date: 09/13/2024
September 13, 2024
Re:**********************;
Complaint ID ********
Notice of Complaint Filed: August 29, 2024
Dear ****************:We are grateful for your patience and understanding as we reviewed the rebuttal details in the rejection complaint. Due to a low number of techs in your area, we had to reschedule your appointment to 9/24. Your credit has been extended to that day. We hope this helps to make up for the inconvenience you are experiencing.
Again, we appreciate ************************* taking the time to contact the BBB to inform us about the matter. We sincerely apologize for any issues caused by the experience and any inconvenience.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *********************Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 17, we signed up for Brightspeed Internet. On May 25, the services were finally installed. On July 8, Brightspeed sent someone out to install a neighbors Internet. When they were installing the neighbors Internet, they damaged our line. Our Internet never was restored. We waited for almost 6 weeks with Brightspeed constantly telling us they would have someone out to fix it. After nobody showed up, we canceled the service. Now we re-ordered service to see if being a new customer would help get them out here. They yet again have missed The installation date and has failed to give us an update.Business Response
Date: 09/09/2024
BBB of ***************** and Western N.C.
**********************
******************
September 9, 2024
Re: ***********************
22212070
Notice of Complaint Filed: August 28, 2024
Dear ****************:
Brightspeed appreciates the opportunity to review the BBB complaint regarding **************** service installation delay. Upon further research, the order was delayed due to the buried service line request. The buried service order has been completed, and his service has been activated as of 9/6.
Brightspeed apologizes for any issues due to the experience and inconvenience.
Sincerely,
******************
Brightspeed Customer Advocacy
CC: ***********************Customer Answer
Date: 09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are trying to cancel our service.Business Response
Date: 09/09/2024
September 9, 2024
Re: ********************;
Complaint ID: ********
Notice of Complaint Filed: August 28, 2024
Dear ****************:We appreciated the opportunity to review the details of cancellation issues. I researched your account and saw that you had requested on 8/26 to have your services canceled. The order was carried out on a different day. I have created an order to cancel your services effective 9/11, the end of the billing cycle. The service order confirmation # is **********. The account will be closed with a zero balance on this day. If there is anything further that Brightspeed can do to assist you, please always know that you can reach out to us. We are here to support you with all your high-speed internet needs in the future.
We appreciate ******************* for taking the time to contact the BBB to inform us about the matter. We understand that this experience may have caused inconvenience and we sincerely apologize for it.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *******************Customer Answer
Date: 09/10/2024
I am rejecting this response because: We have not had Brightspeed service for the entire billing period due to modem malfunction, delays in shipping replacement modem and outright lies from Brightspeed representatives. It is obvious they delayed their response to BBB until the end of the billing period as to avoid any refund. We are requesting a full refund from Brightspeed for the entire billing period.Order created
2024-09-09 Status
In progress
Order number 1645820882
Services
Install type Self-install
Expected completion 2024-09-11
Chat to reschedule
Order created
2024-09-09 Status
In progress
Order number 1645820887
Services
Install type Self-install
Expected completion 2024-09-11
Chat to reschedule
Order created
2024-08-16 Status
Completed
Order number 1645407867
Services
Install type Self-install
Expected completion 2024-08-16
Chat to reschedule
Order created
2024-08-16 Status
Canceled
Order number 1645420962
Services
Install type Self-install
Expected completion 2024-08-20
Chat to reschedule
Order created
2024-08-16 Status
Canceled
Order number 1645420962
Services
Install type Self-install
Expected completion 2024-08-20
Chat to reschedule
Order created
2024-08-16 Status
Canceled
Order number 1645420962
Services
Install type Self-install
Expected completion 2024-08-20
Chat to reschedule
Order created
2024-08-24 Status
Canceled
Order number 1645604372
Services
Install type Self-install
Expected completion 2024-08-28
Chat to reschedule
Order created
2024-08-24 Status
Canceled
Order number 1645604372
Services
Install type Self-install
Expected completion 2024-08-28
Chat to reschedule
Order created
2024-08-24 Status
Canceled
Order number 1645604372
Services
Install type Self-install
Expected completion 2024-08-28
Chat to reschedule
For Customers
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Government RelationsBusiness Response
Date: 09/12/2024
September 12, 2024
Re: ********************;
Complaint ID ********
Notice of Complaint Filed: August 28, 2024
Dear ****************:We appreciated the opportunity to review the rebuttal details in the rejection complaint. As previously stated, you requested on 8/26 to have your services disconnected. The order wasnt carried out at that time, so I went ahead and created it. Either way, the billing goes through the end of the billing period of 9/11, which includes the period from 8/12 to 9/11.
Again, we appreciate that ******************* contacted the BBB to inform us. We want to reiterate our sincere apology for any issues due to the experience and inconvenience.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *******************Customer Answer
Date: 09/12/2024
I am rejecting this response because: Their is still a $60 balance on our Brightspeed account even though they said it would be zeroed out.Business Response
Date: 09/13/2024
September 13, 2024
Re: ********************;
Complaint ID ********
Notice of Complaint Filed: August 28, 2024
Dear ****************:We appreciated the opportunity to review the rebuttal details in the rejection complaint. I have gone back thru the billing and made the adjustments to the account to have the zero balance on the account.
Again, we appreciate that ******************* contacted the BBB to inform us. We want to reiterate our sincere apology for any issues due to the experience and inconvenience.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *******************Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have pay my bills up for 7 months . I don&#**;t have any service with my landline phone. I have health problems and issues with my hearing. I have call them several times and no one will come out to fix my landline phone.Business Response
Date: 09/10/2024
BBB of ***************** and Western N.C.
**********************
******************
September 10, 2024
Re: ********************;
22209600
Notice of Complaint Filed: August 28, 2024
Dear Kisis *****:
Brightspeed appreciates the opportunity to review the BBB complaint regarding ************' phone service issues. Upon further research, her phone service is active and working. I tried reaching out to her multiple times to follow up, and received no response.
Brightspeed apologizes for any issues due to the experience and inconvenience.
Sincerely,
******************
Brightspeed Customer Advocacy
CC: *******************Customer Answer
Date: 09/24/2024
I am rejecting this response because: See Attachment.Business Response
Date: 10/01/2024
October 1, 2024
Re: ***** ****
Complaint ID ********
Notice of Complaint Filed: August 29, 2024
Dear Kisis *****:We appreciated the opportunity to review the rebuttal details in the rejection complaint. It appears that a technician came out on 9/19 and fixed your issue. If you continue to have problems, please let us know. I have also placed a credit on your account for $81 to offset the cost for the time your service was down. Brightspeed apologizes for any inconvenience that this may have caused you. Please be assured that we have taken all necessary steps to resolve the issue.
Again, we appreciate ***** **** contacting the BBB to inform us about the matter. We want to reiterate our commitment to providing the best customer service and apologize for any issues caused by the experience and inconvenience.
Sincerely,******* *.
Brightspeed Customer AdvocateInitial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about Aug 15, 2024 BrightSpeed started service. Since this time I have been unable to get internet service. I have called many many times and spent an hour on the phone with no resolve. Today they actually told me a tech could come on Nov 4th! Today in 8/28/24 That is unfair business. They agree to start service asap and bill you but not make sure you service works.Shady business practices to lure people in with lower prices and BAD service!Business Response
Date: 09/09/2024
BBB of ***************** and Western N.C.
**********************
******************
September 9, 2024
Re: ***************************
22208086
Notice of Complaint Filed: August 28, 2024
Dear ****************:
Brightspeed appreciates the opportunity to review the BBB complaint regarding ********************** internet service outage. Upon further research, I was able to escalate the repair ticket, and the outage was resolved on 9/4, restoring the service. I issued a $50 out-of-service credit, which will be reflected on the next billing statement.
Brightspeed apologizes for any issues due to the experience and inconvenience.
Sincerely,
******************
Brightspeed Customer Advocacy
CC: ***************************Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Technician never showed up august 23rd took of work to wait on him they fixed my neighbors phone but not mine drove right by my house my ticket number was ******* I have no cell phone services my land line is the only way to contact someone in case of emergencyBusiness Response
Date: 09/06/2024
September 6, 2024
Re: *************************;
Complaint ID: ********
Notice of Complaint Filed: August 28, 2024
Dear ****************:We appreciated the opportunity to review the details of repair issues. Upon research, I found a known outage at the location set to be repaired on 8/29. There were continued issues, and a repair ticket was placed for the customer for an escalated date in the area of 9/10. The customer proceeded to discontinue the service on 8/30 with Order # **********. A front-line agent had already credited the customer for out-of-service days, which will show on the following billing statement. We understand the inconvenience this has caused you and Brightspeed is deeply sorry for this. We hope that you choose Brightspeed again.
We appreciate ***************************** 's taking the time to contact the BBB to inform us about the matter. We apologize for any issues caused by the experience and any inconvenience. We want to assure you that your satisfaction is our top priority.
Sincerely,
**************
Brightspeed Customer Advocate
CC: *****************************Initial Complaint
Date:08/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I'm writing to complain about brightspeed I was told after my connection within my third payment I will receive a rewards card in the amount of $200. This is now my fourth payment and up to this day I have not seen any rewards card. I have called multiple times and all I get is the runaround... they promise a date and that date comes and go and still no rewards card...nothing at all... The only reason I switch to brightspeed was because of the rewards card I was perfectly happy with spectrum...Business Response
Date: 09/05/2024
BBB of ***************** and Western N.C.
**********************
******************
September 5, 2024
Re: *********************
22204527
Notice of Complaint Filed: August 27, 2024
Dear ****************:
Brightspeed appreciates the opportunity to review the BBB complaint regarding ****************** prepaid reward card. Upon further research, ************** met the qualifications for the prepaid reward card, and should have received an email with his redemption code. I have tried emailing and calling ************** to follow up, and received no response.
Brightspeed apologizes for any issues due to the experience and inconvenience.
Sincerely,
******************
Brightspeed Customer Advocacy
CC: *********************
Brightspeed is NOT a BBB Accredited Business.
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