Business Profile

Lawn and Garden

Husqvarna Professional Products, Inc.

Headquarters

Complaints

This profile includes complaints for Husqvarna Professional Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

226 total complaints in the last 3 years.
69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a chainsaw that is within the 2 year manufacturers warranty. Ive lightly used the chainsaw less than 5 times, store it inside my shed sitting on a workbench, ensured all the caps were secured, but it leaks a full reservoir of bar oil over the course of a month. I reached out to Husqvarna online and they sent me a link to find the closest Husqvarna shop. I went to tractor supply and they said since I didnt buy it there they cant do anything. I went to ***** where it was purchased and they said they cant do anything without an *** I reached out to Husqvarna to get an RA and they said Lowes needs to call to get the *** I do not think its appropriate for me to tell the customer service agents at ***** to call **********************. Im running in circles here. I reached back out to Husqvarna and have yet to hear back in 48 hours. Please help.
Business Response
Date: 05/02/2025
Husqvarna Incident Number: 250424-001858

My apology for any inconvenience this may have caused. The Unit needs to go to an Authorized Husqvarna Dealer and not retail. Reaching out to the Customer to locate the appropriate Dealer so that the Customers concerns can be resolved. Customer will be called on Monday; 05/05/2025
Customer Answer
Date: 05/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I will not be able to answer your call Monday but I will use the filter button on the map search to find a repair location.

Thank you.
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is refusing to reimburse me for work done on my product by a local repair facility. The local facility is Powerhouse Outdoor Equipment. They did the work on the unit which is a Husqvarna Zero Turn Z254 mower. They had informed me that since they were not an actual Husqvarna dealer they could do the work and I could get Husqvarna to reimburse the claim. Husqvarna is refusing to do so because they said I didn't take it to an authorized dealer. I have a receipt for the work outlining the parts and work done in the amount of $246.73. The number for Powerhouse Outdoor Equipment is ************. I need to either get a reimbursement form Husqvarna which is refusing or Powerhouse Equipment for deceptive business practices.
Business Response
Date: 04/09/2025
Husqvarna Incident Number:250103-001088

Per Husqvarna Warranty Repairs; all work has to be performed by an Authorized Husqvarna Dealer. This Dealer is not an Authorized Husqvarna Dealer and we did not refer the Customer to this Dealer. We will not reimburse since the work performed is not of Husqvarna process and procedure. We can't guarantee or reimburse for someone else's work.

Customer Answer
Date: 04/09/2025

I am rejecting this response because: I was contacted by Husqvarna in January when the ***air shop was having trouble getting parts. The customer service *** at that time contacted Powerhouse Equipment and discussed the parts situation with them. The Husqvarna *** then called me back and told me that the dealer was able to get the parts through their distributor and that when the ***airs were complete, that I was to submit a billing receipt for the warranty work.

Business Response
Date: 04/10/2025
250103-001088

Closing Incident on Husqvarna side. We can't pay for an Unauthorized Repair and this was not repaired by an Authorized Husqvarna Dealer. The Dealer even told the Customer that they were not and Authorized Husqvarna Dealer before the repair was performed. This needs to be handled between the Customer and the Dealer.
Customer Answer
Date: 04/10/2025

I am rejecting this response because:A consumer escalation representative named Art talked with both the dealer and I. He told us that all I had to do was to submit a warranty claim with a receipt to get reimbursement for the warranty work even though Powerhouse Equipment is technically not an official Husqvarna dealer. At this point if Husqvarna wants to reneg on their verbal promise to reimburse then I'm done with this. Even though that is of no consequence to Husqvarna you know what they say. A happy customer will maybe tell ten people how good a product is but a ****** off customer will tell everyone he knows how bad the company is, and in this day of social media I will be telling a lot of people.
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:On March 16, 2025, I purchased a Husqvarna Z254F mower for $4,332.13 and a triple bagger system (Order #*************) from ************************** for $794.36. The bagger was advertised as compatible with the 54 fabricated ClearCut deck but it was not. It included incorrect and missing parts, and the lower chute did not fit. The bagger also contained extra parts for a different mower model.I later had to purchase the correct chute (#*********) separately for $85.60 after seeing multiple consumer complaints online confirming this issue. On March 27, I finally reached a representative named *****, who confirmed the error and said a replacement was ordered (Order #*************). As of April 1, it still hasnt shipped, and *** received no updates despite over 20 attempts to follow up. Support continues to provide generic replies, disconnected chats, and no accountability.Due to this, I missed my scheduled spring lawn service, and the third-party mower seller will not accept a return. My lawn is in disrepair, and Ive wasted weeks chasing a resolution for a product that was marketed dishonestly.Resolution Requested:Refund for mower: $4,332.13 Refund for bagger: $794.36 Reimbursement for chute: $85.60 Compensation for lawn service delays and property damage: $750 Total: $5,962.09 If not resolved promptly, I will file with the **** Attorney General, Small Claims Court, and post detailed reviews online. Husqvarna is knowingly selling a misrepresented product and failing its customers.
Business Response
Date: 04/04/2025
Husqvarna Incident Number:250327-001201

Spoke with the Customer on 04/03/2025 and Customer was informed that a replacement Bagger was being shipped. Customer was ok with this. Customer was provided with the Tracking Information. If the Customer wants a refund it will only be or the Bagger and not the Unit. Please advise if you still want the Bagger.

Thanks; *******
Customer Answer
Date: 04/04/2025

I am rejecting this response because:

I strongly dispute Husqvarnas response. I was never okay with the situation. After purchasing a Z254F mower for $4,332.13 and a bagger system for $794.36 on 3/16, I discovered the bagger was incompatible with my mowers 54 fabricated deck. This is a known issue multiple customer reviews state ********************** ships baggers that do not fit and omits the required part (#*********), which has been out of stock for over 2 years.
I contacted customer support over 20 times. On 3/27, a manager named ***** said my replacement bagger was being expedited. A full week later, I was told it had just been released from the warehouse still with no tracking and no confirmation it would arrive. Repeated promises of updates were made but never fulfilled. The support system is broken: no phone access, disconnected chats, and no one takes responsibility.
I was forced to purchase the lower chute separately from a third-party vendor for $85.60 just to try to make the bagger functional. I have no use for this now, and I never wouldve purchased it had Husqvarna not sent me a mismatched system and failed to provide the correct part themselves.
To be absolutely clear: I do not want another replacement bagger. I no longer want to use products from this company. I expected better from a brand of this size, but the complete lack of accountability has shown me otherwise.

I am requesting:
Refund for the bagger: $794.36
Refund for the lower chute: $85.60
Buyback of the mower: $4,332.13
Compensation for lawn service disruption and delay
Husqvarna continues to mislead customers with incompatible **********************, fails to take action, and does not uphold basic customer service standards. This is part of a larger issue that must be addressed.
Business Response
Date: 04/08/2025
Closing Incident on Husqvarna side
Refund for the Unit will not be honored
Customer agreed to accept the Bagger which the Company has granted
Customer Answer
Date: 04/08/2025

I am rejecting this response because:

To BBB and Husqvarna:

I strongly reject the businesss response and request that this case remain open and unresolved.
Husqvarna has again misrepresented the facts. I did not agree to accept a replacement bagger. I have made it explicitly clear in this complaint and directly to Husqvarna that I do not want any more products from this company. I am seeking a refund and resolution, not more delays and false promises.

To summarize:
The bagger shipped to me did not fit the mower it was sold for.
The part required to make it fit (#*********) has been out of stock for over two years, as confirmed by numerous public reviews. Yet Husqvarna continues to sell this bagger as if it's compatible.
I was forced to purchase the missing part from a third party for $85.60, just to attempt a fix. I have no use for it now.
I contacted customer service more than 20 times, and was repeatedly misled by a manager named *****, who promised an expedited shipment that never shipped. No tracking was ever provided.

Husqvarnas customer service system is broken: no phone access, disconnected chats, and no accountability.
I have spent over $5,000, missed professional lawn care services, and experienced ongoing stress due to this situation.
To be absolutely clear once again: I do not accept a replacement bagger. I request:
Refund for the bagger: $794.36
Refund for the lower chute: $85.60
Buyback of the mower: $4,332.13
Compensation for service delays and property impact
At this point, its not just my experience. Anyone can review the public comments and see that this is a widespread issue. Husqvarna is knowingly shipping incompatible parts, failing to support customers, and taking no responsibility.
I ask that the BBB step in and help end this abuse of consumers by Husqvarna.

Sincerely,
**** V. ********
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a husquavarna 350i The clutch cover broke within the warrantee period. I gave it into my local dealer in about january and they said the part will be ready April. I checked back now and they said it will be ready July. I need this or another chainsaw asap. There's no way to reach *********** customer support, and the local dealer says *********** does not allow them to offer replacements, only repairs. I need a repair or replacement chainsaw asap, as I have projects on hold for months that must be done before the summer. Alternatively you can credit me with the ****** I spent on the product.
Business Response
Date: 04/03/2025
Husqvarna Incident Number: 240815-001368

Reaching out to the Customer via Phone Number and email provided for a resolution.

Daytime Phone: **************
E-mail: ******************
Customer Answer
Date: 04/05/2025

I am rejecting this response because: the business response was that they will call or email me. I did not receive a call or email from the business

Business Response
Date: 04/08/2025
Attempted to reach the Customer on 04/04/2025

Private Note

No Channel

04/04/2025 12:09 PM
****** ******,

called customer and went straight to VM.
Customer Answer
Date: 04/08/2025

I am rejecting this response because:
I am sorry it went straight to vm. Can you try calling me again? Any time after 12 pm est usually works.
Business Response
Date: 04/08/2025
240815-001368

Will attempt to contact the Customer on 04/09/2025 after 12:00 EST
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/14/ 2025 l purchased mistakenly a Husqvarna hedge trimmer. I didnt want a gas operated hedge trimmer. I tried relentlessly to cancel the order roughly 5 minutes after ordering. I went through every contact on their site calling the telephone number. Emailing, chatting, calling a number that my credit card company supplied me with. All with no success. I try relentlessly day after day. No one answer the line that was given to me by my credit card company. And my emails led me back to the Husqvarna site. Every avenue to try to reach them and cancel my order. Let me back to the site. Even chatting, prove to be *************** my surprise while finally making a connection to the ***************, I looked in my emails and saw that they had shipped the product to me and it was on its way when the item came to me, I refused the package And it was returned to sender ***. I called the ***** shipping and let them know what had happened and they were to inform their that I was going to refuse shipment. I have heard no word on it returning back to them when I looked at the condition of box. The box was easily or appeared opened. I purchased the product for $249.49. Order Details Order Number: ************* Order Date: March 14, 2025 Product Qty 1 Each Total ************ (HEDGE TRIMMER 122LK-H US49, **)SKU: *********** They are taking too much time to let me know when the products returned to the warehouse and to start a refund. Im being told it will take 30 days, and that is unheard of. I want my refund and I want it back on the card it was charged from.
Business Response
Date: 04/03/2025
Husqvarna Incident Number:250318-000690

I do show that the Product was returned back to our Warehouse on 03/24/205. The refund process has started. As stated in previous conversations the refund can take up to thirty days to process. I will try to expedite the refund. Customer will be notified.

Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought April 17 2024 went to use it few weeks ago it over heated and motor seized up. They told me to take it to lowes so I did then lowes told me they couldn't do anything about it. So husqvarna then yells me I have to take it to a certified husqvarna shop so I did. They are the ones who diagnosed it. Mow husqvarna told me I needed to contact an attorney to get them to honor their warranty
Business Response
Date: 04/03/2025
Husqvarna Incident Number:240122-000764
We have repeatedly informed this Customer that the Warranty was denied and why it was denied. Customer continues to chat in and use foul language and vulgar language that we will not tolerate. This incident has been referred to Husqvarna Legal due to the abusive language this Customer continues to use. See below for previous response to the BBB

Customer currently has 63 Incidents on File with Husqvarna Online Consumer Chat and has been filed as Harassment.

Husqvarna Incident Number: 240122-000764
Customer purchased a Non-Commercial Snow Blower but he's using the Snow Blower for Commercial Use as stated by the Customer. This has voided the Warranty for the Product. See below for Husqvarna Warranty Conditions. Unit will not be repaired by Husqvarna. Customer continues to Call and Chat into Consumer Support and has been told more than 20 times that we will not repair or replace the Unit. The warranty was void after 90 days of use since the Customer is using this as a Business Unit.
Customer Answer
Date: 04/03/2025

I am rejecting this response because:
I have yet to be told why it's been denied. Their warranty is a year from purchase it still hasn't been a year. They are not honoring their warranty and they refuse to give me a excuse as to why they are denying it.
Business Response
Date: 04/03/2025
Closing File on Husqvarna side.
Customer Answer
Date: 04/03/2025

I am rejecting this response because:
They haven't honored their warranty
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a lawn mower I purchased at *****, and the battery is testing bad. It looks like it should still be under warranty. when I looked up on your website the list or service centers. I do not have one in my area. I see it says ******* is a service center, but when I called them, they said they are not and can not do anything with it.They customer service at ********************** refuses to assist me with this warranty issue. I want a replacement battery.
Business Response
Date: 03/31/2025
Husqvarna Incident Number:250331-000903
We replied today with an updated list of Dealers for you. Please check your email for the above Husqvarna Incident Number for the information. You may also visit a Dealer via the link below.

**************************************************
Customer Answer
Date: 03/31/2025

I am rejecting this response because:
None of those places claim to be an authorized service center only a dealer they say they cannot help with any kind of warranty or repairs. The only place that claims is in ******, which is about 20 miles from me and they want to charge me for repairs because they claim Husqvarna does not reimburse them after they fix Lawn mowers. And then try to sell me a battery overpriced. I also do not have a way to take my mower to a service center because I do not have a trailer or a truck. The only resolution I see is Husqvarna either sending me a new battery or sending me $125 plus tax so I can buy a battery.
Business Response
Date: 03/31/2025
The ************************* will not charge for any work that is deemed as Warranty and we will make certain of that. In order to have the Unit repaired it has to go to an Authorized Husqvarna *************** Per our Warranty Statement, Transportation is the responsibility of the Customer. See excerpt from out Warranty Statement.

How to obtain service. To obtain warranty service, you must take your product to an authorized Servicing
Dealer / Center. To find your nearest authorized Servicing Dealer / Center, visit our website and use the Dealer
Locator feature or call ************** from 8:00 AM to 8:00 PM EST. Any costs to transport or ship the product
are your responsibility. You must present proof of purchase (including date, product model and serial number)
to an authorized Servicing Dealer / Center for warranty service. Proof of purchase rests solely with you. You
may register your product using our online product registration site to help ensure that you are notified of
important product information. However, registering your product is not a condition of warranty service.
Customer Answer
Date: 03/31/2025

I am rejecting this response because: All the places That was sent to me by your company. Wants to charge me

Business Response
Date: 04/01/2025
If the Product is a covered Warranty you will not be charged. We will not know until the Unit has been diagnosed.
Customer Answer
Date: 04/02/2025

I am rejecting this response because: made zero attempt in assisting me
Initial Complaint
Date:03/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/20/24 purchased chain saw for ****** the chainsaw run for three cranking and then would not properly run . It was taken to service center at ************ home base In ********** *********. The center said said that it was defective and was waiting on Husqvarna its been over the 30 days they have to keep the product up on several calls to the southerlands about my saw over six times now they say still waiting on them . I have tried contact directly customer service is unreachable .
Business Response
Date: 03/09/2025
I have searched our records and I am unable to locate any previous communication between the Customer and **********************. If the Customer can provide me any previous Incident Numbers I will be more than happy to assist. I will reach out to the Customer via the Phone Number provided. In the interim, please provide the following information. I am also emailing this information to the Customer via ********************** Incident Number 250309-000197

Product Number
Serial Number
Dealer contact information where the Unit is currently
Customer Answer
Date: 03/13/2025

I am rejecting this response because:
Husqvarna did reach out and contact me 62days after my product was dropped off at authorizing servicing dealer only to be told they weren't gonna fix my product due to I ran the wrong fuel mixture in it. If that was the case the saw would've been locked up in which it wasn't. U could pull the crank rope out on every pull. The technician checked the fuel mixture the day my product was dropped off on Jan/5/2025 at *********************** in ************* and me and my mother was told that day that the fuel mixture was correct and that my product would most likely be replaced within 30days. It was not fixed or replaced in 30 days . On the 62nd day husqvarna contacted me and told me my product wouldn't be fixed r replaced. Back the warranty up stand by the warranty of 30days after drop off and most importantly to me since I've been buying husqvarna products since 1986 stand behind yalls product. I've bought prolly ***** saws from husqvarna dealers and this is the 1st one I've ever had something like this to happen with it. I used it 3times 3 times . Sad upset and don't know if I'll trust husqvarna ever again. Use to be the best saws in the world until now. Warranty means nothing to them anymore nor does the consumer
Business Response
Date: 03/16/2025
250309-000197

No further action on Husqvana side.
Customer Answer
Date: 03/16/2025

I am rejecting this response because:
U see the hole in the piston doesn't it line up with the head bolt? Therefore thts a defect and that clearly shows that the saw was sucking air due to that and thts why my product stopped running. Wasn't due to wrong fuel mixture. Once again my product wasn't locked up. U could still pull thd crank rope out on my saw over n over it just wouldn't start
Business Response
Date: 03/17/2025
250309-000197

No further action on Husqvana side.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a t540 xpii 0n 10/04/2021. i purchased it with 3 cans of their premix fuel to get a 3 year extended warranty. in april of 2024 i started having trouble keeping it running. i took it to one of their full service dealers to find out why. they performed a test and found low compression caused by carbon on the piston ring. they ***laced the ring but that didn't fix it. they next ***laced the carburetor that the dealer said was faulty. the ***lacement was also faulty and was ***laced by another that was good. not fixed. then the ignition module was ***laced. not fixed. then ***rogram the computer. still not fixed. by now we're into feb. of 2025 and still no saw fixed. next thing they want to do is ***lace the piston and cylinder at a cost of over 1/2 of the cost of a new saw. now the husqvarna *** is saying all the problems were caused by my fuel and the warranty is void. i've told these people i've always used fresh fuel in this saw at above the recommended octane rating and used only their oil mixed at their ratio of 50/1. i also have another of their saws that used the same fuel out of the same jug and i've not had any problems with it. the dealer even said the fuel looked good to him. the *** said the warranty was voided because i didn't use husqvarna premix fuel. i told the dealer to reassemble the saw and i would sell it as is but before that happened i got a call from a friend of theirs wanting to buy the saw for parts. i told him to pay the dealer wanted and me what we agreed on and he did. i no longer own that saw, and am not happy with the amount of time it took to get to this point. i normally cut between 10 and 20 cords of wood every year to heat my machine shed so that saw along with the other one got a pretty good workout. my first ref # ******-001264. then 240814-000997. then 240905-00026. then 240918-000185. then 240924-000115
Business Response
Date: 03/08/2025
Husqvarna Incident Number:240814-000997

Husqvarna Tech Support has worked very closely with the Dealer and the Warranty was denied for this reason. "- Advised Dealer to check leak down - Dealer says unit had carbon and stuck rings - Warr denied". The Dealers and our ****************** are trained and certified in what they determine as Warranty or denied Warranty claim. Upon this; no replacement or refund is due.

Customer Answer
Date: 03/08/2025

I am rejecting this response because:after reviewing the response from the dealer the company apparently made an immediate diagnosis as to what the problem was with the saw. they ignored the information from the dealer about a faulty carburetor and no problem with the fuel i was using. as i stated in my complaint, i was using the proper fuel required by information in the owners manual. i used 90 octane fuel with their 2 cycle oil at 2.5 oz. per gallon. i also stated that i ran another of their saws with the same fuel as the one that went bad with no problems. i'm still using that saw with the same fuel and still no problems. they also refused to have the dealer send the saw to them to see if they could figure out what was wrong with it. not at all satisfied with their diagnosis.

Business Response
Date: 03/08/2025
No further action on Husqvarna side.
Customer Answer
Date: 03/10/2025

I am rejecting this response because: The company voided the warranty because they claimed i didn't use their pre mix fuel in my saw and that was the cause of it's failure. they claim that is the only way that failure could have happened. they are claiming i used stale fuel which is totally false. the dealer stated to them that the fuel i was using was good. he also stated that the carburetor was faulty' which also could have caused the problem. apparently the. computer was also messed up because they had to swipe it clean and reprogram it. in my opinion it could have been sending the wrong signal to the carburetor as well as the timing module, sending the wrong fuel to air mixture, or wrong ignition timing, which could cause carbon buildup as well. this as well as the fact that i have another one of their saws that used the same fuel out of the same container at the same time and isn't having any issues leads me to believe that they have a defective product and just don't want to honor their warranty. and why did it take 10 months to decide this.
Initial Complaint
Date:01/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the Husqvarna website, it was advertised that a chainsaw I wanted was on sale and came with an extra battery free with purchase. On 12/10/2024 I placed an order but after I paid saw that an extra battery had not been added. I immediately contacted the chat assistant, it turned out that the sale price and extra battery offer had expired in November. I was given the sale price but not the extra battery. I asked that the order be cancelled. It was not cancelled, my card was charged 12/11 and the item shipped 12/12. I was told that the order could not be cancelled and that I would have to wait for the package to arrive and refuse it. Once I got the tracking number, I contacted ***** and prevented the package from being delivered, it was returned to the warehouse 12/16 at 1:28pm. By 1/10/2025 my money had still not been returned and I started a dispute of the charge.
Business Response
Date: 01/14/2025
Husqvarna Incident:250107-000534

Refunds can take up to 30 Days
Customer credit is being processed as of 01/13/2025
See details below

Private Note

No Channel

01/13/2025 04:51 PM
****** ****,

Credit/Rebill Order Number: 17830620
Credit/Rebill Type: 51

Once order is confirmed, add a private note, Assign to Accounts Receivable queue, Assigned to No Value, and change status to Updated.

Private Note

No Channel

01/13/2025 11:54 AM
Rahkell *******,

1 UNIT WAS RETURNED

ORDER#********
MODEL#*********
SERIAL#***********
TRACK#************

PLEASE ISSUE CREDIT TO RW03

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