ComplaintsforWORX
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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
For two years, I have been trying to unsubscribe from text and email advertising from WORX. I can find no way to do it. I have spoken to two of their representatives who have promised to remove me and they have not done so. Please help; this is maddening!Business response
04/30/2024
Dear ******,
I hope this message finds you well. I wanted to address the issue you faced with unsubscribing from text and email advertising from Worx. We regret the inconvenience caused to you in the process.
I personally contacted our privacy team to ensure the immediate removal of all marketing emails and texts on your behalf. Their confirmation guarantees that you will no longer receive any such communication from our end.
If by any chance you continue to receive such messages, please feel free to reach out to us directly, and we will provide you with further assistance step-by-step. In the case of text messages, replying with "STOP" should cease any future messages. As for emails, clicking on "unsubscribe" at the bottom of the email should be sufficient. However,please be assured that our privacy team has prioritized your request and completed the necessary actions.
We value your privacy and strive to make your experience with us seamless. Please let us know if there are any further concerns or assistance you require.
Thank you for choosing WORX!Customer response
04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a blower/vacuum system from Worx.com. The item arrived missing a critical part. This company has NO human order support. The unit does not do the job for which it was purchased without the part. There is no one at the company to answer the phone and they send all inquiries back to the website.Business response
01/31/2024
I called ****************** when we received his complaint to the CA Attorney General which was the first indication of an issue. I was required to leave a voice message as ****************** did not answer my call. We located the call record of the call ****************** made to us.. He was on the call for 41 seconds when he hung up which is not enough time for an agent to answer. ****************** also says we have no live support on our web site. I am including screenshots of the call record and of our chat interface from our website. To chat with one of our live agents, the customer will go through our Mavenoid Self Help feature first and if unable to find an appropriate answer the customer will arrive at live chat. We are happy to assist in replacing any necessary parts. We will need to know the issue ****************** is experiencing, the serial number from his Trivac and we will need him to verify his complete address.Initial Complaint
12/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order for $409.57 and they charged me $1276.20. Contacted them and they said they charge full price and when it ships the discounts come off. NO. They tied up over $600 in my account with no adequate reason, no apology and only refunded shipping.Business response
01/05/2024
We are going to review the amount collected from this customer on this order and process a refund for any amount billed over the amount agreed upon. We will have those results this coming Monday and I promise to contact the customer myself to make sure they are ok with our resolution. I have emailed and left a voicemail explaining this process to ******.Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Oct 22 I purchased a 29 volt battery. Had problems processing the order and receiving confirmation of the purchase. Next day discovered the order went thru 3 time at 3 different prices. Called the company and informed them of the problem. Was told refund was issued. Than fed x arrived with 3 boxes I sent 2 back. Called again multiple time was told refund would be forthcoming it had be received.Based on your recent interaction with us, a copy of the chat transcript is available below.CHAT transcript with WORX follows:::Date and Time: October 26, 2023 12:47:22 PM PDT Subject: ********* Fed x arrived with 3 packages. Good thing I was home 2 were sent back. I called WORX on Monday and explained my problem placing the order. I was assured that only one was showing( I have a copy of the transcript. I trust you will be anle to thi 03:47PM System Message - Please be patient while you are being connected with an operator.03:47PM System Message - Please be patient while you are being connected with an operator.03:47PM Ykyri - Thank you for contacting the WORX Solution Center!03:47PM ******************* - ********* Fed x arrived with 3 packages. Good thing I was home 2 were sent back. I called WORX on Monday and explained my problem placing the order. I was assured that only one was showing( I have a copy of the transcript. I trust you will be anle to thi 03:47PM Ykyri - Thank you for contacting the **************** Please allow me a moment to review your question.03:49PM Ykyri - I apologize for the experience you have run into with our delivery. Thank you for bringing this to our attention. For security purposes, may you verify your shipping address?03:49PM ******************* - **** ************** ******* Park ** ***** 03:50PM ******************* - All three went through affirm 2 at one price the third at a higher price 03:52PM Ykyri - Thank you, allow me a moment to review your order.03:53PM Ykyri - To confirm, When the packages arrived, you sent 2 back with ***** as a return to sender, correct?03:**** ******************* - 3 small battery boxes arrived driver took 2 back I kept one 03:56PM Ykyri - Thank you for bringing this to my attention. I do see the notes on refusal from *****. Allow me a moment to get your duplicate orders refunded.03:57PM ******************* - I would assume thats what they did I never touched them. Even the driver thought this was off and she scanned them and left 04:01PM Ykyri - I have processed a refund amount of ******. You should receive this amount within 1 to 2 business days depending on your financial institution. Is there anything else I can assist you with today?04:01PM ******************* - No thats great thank you 04:01PM Ykyri - Thank you for being a valued WORX customer. Please let us know if we can help you further.04:01PM Ykyri - Chat session has been terminated.04:01PMChat endedInitial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was sent email with discounts on robot lawnmower. I try to make purchase online use the code I was sent and purchase looked like it work it bill my credit card several times. I never received any confirmation. I try checking on line no order could be found. I try contacting them with no help!!Business response
09/07/2023
I was sorry to learn that you had difficulties placing an order during our "Back to School" promotion. I have created order #********* for the WR147 at a price of $699.99 plus sales tax of $63.00 with a grand total of $762.99. To provide payment, please call ************ within 3 business days.Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The strings were to long it was smoking an burned my grass I ve tried chat with them they I dont talkBusiness response
07/21/2023
Know that this is not what we expect from our products. We appreciate you bringing this to our attention. We would be happy to assist ******************. To better assist in resolving your issue, please answer a few questions.
What is the model number for your trimmer, beginning with WG?
What is the serial number for your trimmer?
Please provide the date and place of purchase for your trimmer. Please send a copy of your receipt.
Please provide a detailed description of the symptoms you are seeing. Try to be as specific as possible and include any photos or videos demonstrating the issue.
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.