ComplaintsforLendingTree, LLC

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Initial Complaint
06/28/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Today I received a citation from a court in ********* about a loan that you said I have with you in the amount of $10,000. I have never used Lending Tree or lived in *********. I called the law firm and asked for the paper work or proof that I had this loan with you. Nothing. I want something to show that I have a loan with you. This loan was opened in 2018 showed that some payments were made in the amout of 3547 still owe ******* I would like proof of signed contracts and any payments like how paid and from what bank. I want this cleared up. Thank you.
Business response
07/01/2024
Per the complaint, this issue does not involve LendingTree, LLC and is from a site other than LendingTree, LLC.com.
LendingTree,LLC further investigated the matter addressed in the complaint. With the information provided to us we found no record of the consumer (***************) in our database. It appears the consumer applied for two personal loans with LendingClub; with the same last name, DOB, and last four of Social Security number, however, the first name and address differ from the information provided to us in the consumers BBB complaint.
To reiterate, this complaint does not involve LendingTree, LLC, we are not LendingClub. LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans, render credit decision, and would not directly request to access any personal or banking information or tell the consumer they are approved for a loan.
We sincerely hope this information has resolved the consumers concerns in this matter.
Initial Complaint
06/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I put my information in to see what my options were for an equity loan. From the moment I hit submit, I received 40 calls in the first 60 seconds. They were coming in so fast I could barely keep up with declining them. My phone has since been blowing up since yesterday. I should have followed my gut, I know better than this, but thought, Hey its LendingTree, theyve been around awhile. Never again.
Business response
06/24/2024
LendingTree,LLC apologizes that the consumer is unsatisfied with our service. On June 24, 2024, the consumer contacted the LendingTree, LLC team and requested to be added to the Unsubscribe and DNC List.The consumer has been unsubscribed per their request. In addition, the lenders that were matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated and 7-10 business days for the emails to subside. Unfortunately, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved the concerns in this matter.
Customer response
06/25/2024

I am rejecting this response because:
The only reason I am rejecting the response is because on 6/24/2024 I received a call from ************. Unfortunately I received so many calls I wasnt able to catch his company name. He stated that he received my information from LT and asked if I had a moment. I responded that I have decided to move in another direction and he began to berate me, call me stupid, and continue to rattle off his accolades and tell me why hes smarter than me. I thought it was a joke at first but quickly realized this man was very irate. It is unfortunate that a corporation the size of LT cannot hold their affiliates accountable and furthermore would even do business with such a tiny insecure person that throws tantrums when he cant close a sale. You know who you sent my info to, this one is based in **, although it is very possible hes using a burner cell. Just a very bad look for the company.
Business response
06/26/2024
See attached Rebuttal/response.
Customer response
06/26/2024
As expected the company just reiterated their last response and took no responsibility. Essentially what they said was, Hey man, we just take your info and send it out there to the internet, we have no control over who gets it and we dont vet out the people we send it to. Its okay, I didnt expect them to take any responsibility. My advice to potential customers is to stay away. Salesmen with huge egos and tough guys who harass you verbally behind the safety of their phones are who LendingTree sends your info to.
Initial Complaint
06/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was researching short-term health care and accessed the ValuePenguin by LendingTree website several weeks ago. I requested information on a short term plan. Since then, I have been BOMBARDED with calls from unknown telemarketers saying they are responding to my request for information. I have told multiple telemarketers that I am no longer interested, and please stop calling, and remove me from your database. They continue to call multiple times per day. I've blocked about 25 numbers and they just use different numbers to call. One person, when I shouted "stop calling I'm not interested" just laughed and said "sorry you're an idiot" and hung up on me. Just this morning, I answered a call and the person said they were responding to my request for a health care plan. I responded "I am not interested, please tell me your name and employee ID" and they immediately hung up. These are not the actions of a legitimate company. Lending Tree should be ashamed of whatever is happening (whether these are ValuePenguin employees, or whether they sold my number to some 3rd party hack operation). As you'll see in my screenshot, the ************ has also called me multiple times -- I haven't visited their website nor shared my number with them, which further makes me suspect my number was sold somewhere. My goal is simple: stop calling me. I don't see any way to opt-out of the system, and the nature of these spammy calls confirms no one is acting in good faith).
Business response
06/21/2024
Please see attached response to consumer complaint, **********************.
Customer response
06/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
06/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Lending stated that I was approved for a loan in the amount of $5000.00 , when talk on the ***** told me they couldnt approve the *****, but he could give *****. I said ok so he told about some insurance protection from stat farm ins and he was ****** my checking and want to withdraw it to some gift card and go cvs to get them not discuss it then he had me get to **** gift card and the info off the and did . So when I got he call he could only *****, told no cancel the loan he said I couldnt so we got into a argument with text and phone call he then went stop deposit and the debit account for the $450. So now I out my $****** . They got the money the **** gift card and the from account . I went my bank and report it so they had me close that account but I still out of $450. Please help
Business response
06/18/2024
LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products.LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our network partners with whom the consumer was matched through from their initial requests through LendingTree.For a list of our network partners please go to: *****************************************************.. The matter addressed in the complaint is a LendingTree impersonation fraud. We recommend the consumer alert the credit bureaus of any potential suspicious activities on their credit report; contact their local authorities to notify them if they have been a victim of fraud and need further assistance on how to handle their current situation.
Customer response
06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
06/13/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company is a scam. They deposit $ in your account that is not from a real bank.Now they disconnected their tel. #*********** They use the name ********************* from Lending tree
Business response
06/18/2024
LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our network partners with whom the consumer was matched through from their initial requests through LendingTree. For a list of our network partners please go to: *****************************************************.. The matter addressed in the complaint is a LendingTree impersonation fraud, we have no record of an employee with the name provided in the consumers complaint (*********************). We recommend the consumer alert the credit bureaus of any potential suspicious activities on their credit report; contact their local authorities to notify them if they have been a victim of fraud and need further assistance on how to handle their current situation.
Customer response
06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this is a fraud case where someone is using their name.

Thank you.
Initial Complaint
06/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a loan online and I got a call for an 704 area code number the call was going good until the caller asked for my debit card number and the form they sent also asked for my bank user name and password Ive never seen a loan company ask for that information
Business response
06/12/2024
LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our lender partners with whom the consumer was matched through from their initial requests through LendingTree. For a list of our network partners please go to:*****************************************************.
Someone is potentially impersonating LendingTree and attempting to defraud the consumer in some way. The consumer should cease all contact with the impersonator immediately and do not provide any additional information to them. We recommend the consumer alert the credit bureaus of any potential suspicious activities on their credit report.
Initial Complaint
06/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contact by this company offering a loan . I didn't want a loan. Had my bank account information which bother me. I called my bank blocked the company name They continue calling finally asking for money ***** then 500.00.I block the number but they have several lines. I am not happy it's a scam and I believe it needs to be reserved. If I loss any money it will be on the news.
Business response
06/07/2024
LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our lender partners with whom the consumer was matched through from their initial requests through LendingTree. For a list of our network partners please go to:*****************************************************.
The provided documentation is someone impersonating LendingTree and attempting to defraud the consumer in some way. In addition, LendingTree does not have any record of **************** and ********************* ever employed with us. The consumer should cease all contact with the impersonator immediately and do not provide any additional information to them. We recommend the consumer alert the credit bureaus of any potential suspicious activities on their credit report.
Initial Complaint
06/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Whatever the company did during my process now my Chase account is under global investigation and they have now close my account and Im unable to retrieve my funds until the investigation is over. How am I supposed to pay my bills?
Business response
06/07/2024
LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our network partners with whom the consumer was matched through from their initial requests through LendingTree. For a list of our network partners please go to:*****************************************************.
Due to the nature of our business, LendingTree would not have processed any payment of sort. The matter addressed in the complaint could be a potential LendingTree impersonation fraud. We recommend the consumer alert the credit bureaus of any potential suspicious activities on their credit report;contact their local authorities to notify them if they have been a victim of fraud and need further assistance on how to handle their current situation.
Initial Complaint
06/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Four days ago I entered my information into their website to get get APR information. I have since received dozens of calls from companies. They were deceptive in their intentions for gathering the information
Business response
06/05/2024

LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer based on their submission. When the consumer completed the form, they agreed and provided Express Written Consent to share their information with LendingTree and any matched lender network partners.

The consumer has been unsubscribed and the lender network partners matched with them have been informed and placed them on their do not contact list. The request will take ***** hours for the do not call list to be updated and 7-10 business days business days for the emails to subside. LendingTree, LLC apologies for any inconvenience and hope this information has resolved his concerns in this matter.
Customer response
06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
05/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lending Tree is horrible. They misled me about a loan but luckily Im in the finance industry so their bait and switch did not work at all. ON TOP OF THAT, They owned A credit repair company called Ovation . I was an employee of Ovation for over two years. They encouraged us to target senior citizens or disabled people that were on fixed income as they were the Lay down sales. High-pressure sales tactics poor management. Then one day we all walk into work, mind you over 350 employees in ************, *******. And said theres no more job were all closing down. Additionally, they were supposed to pay the sales team, their commissions and I have still not seen a ***** of it. Im considering hiring a lawyer to get my commissions because Im owed at least 5000 or $6000. Lending Tree is dying company in my opinion. But this was dirty what they did to people. They just went through a hiring spree one month prior, and had people moved from all over the country to come work here for Ovation. It was all talk about how big this was and how much it was and yada yada yada. These poor people from ********* for example are now out of a job.
Business response
05/22/2024
LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. Our records indicated the consumer completed 5 loan requests between 4/2/21- 6/24/21 and was matched with multiple lenders based on the information he entered. As a courtesy, the consumer has been unsubscribed and placed on the do not call list.
In regards to the remaining statements in the complaint, we cannot disclose or discuss employment-related information.
Customer response
05/22/2024

I am rejecting this response because:
I was an employee of ovation and they let 200 people go out of nowhere and did not pay them
Business response
05/23/2024
As previously disclosed, we cannot disclose or discuss employment-related information.
In addition, according to BBB complaints guidelines, employer/employment disputes do not meet the BBB complaints criteria for purpose of reporting.
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