ComplaintsforLendingTree, LLC

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Submitted a request for health insurance pricing on 5/14/24. Have been called more than 50 times in the last 12 hours, by multiple numbers, sometimes multiple calls at the exact same time. These calls are all related to this inquiry to lending tree. Completely unacceptable and I want my information removed/ NEVER contacted by this company or its contractors again.

  

  Business response

  05/16/2024

  See attached

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They took fees to process a loan and never deposited into the account

  

  Business response

  05/09/2024

  
  LendingTree,LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions.Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer based on their submission. LendingTree, LLC would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. In addition, LendingTree, LLC, will not telephone,email, or contact the consumer by any means.
  Our records indicated, on 4/30/2024 the consumer signed on LendingTree, LLC to inquire about a personal loan.
  The matter addressed in the complaint is a LendingTree, LLC, impersonation fraud. On 05/06/2024, consumer contacted LendingTree, LLC, and advised that he was contacted by someone (alleging they work for LendingTree, LLC) and was advised he was approved for $700.00 loan; the consumer gave the impersonator all his personal information. The LendingTree, LLC team advised the consumer this is a LendingTree, LLC impersonation fraud and will investigate and follow up with an email.
  We recommend the consumer contact their local authorities to notify them if they have been a victim of fraud and need further assistance on how to handle the current situation. In addition, the consumer should alert the credit bureaus of any potential suspicious activities on their credit report. And cease all contact with the impersonator immediately.
  LendingTree, LLC added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside.
  LendingTree,LLC sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They keep calling they have called 20 times in 10 minutes.

  

  Business response

  04/26/2024

  See attached.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have the blocked the email address as well as updated email preferences to stop sending all of my email addresses. They are predatory emails. Somehow I continue to receive their emails. Is borderline harassment

  

  Business response

  04/11/2024

  LendingTree,LLC has investigated the matter addressed in the complaint. However, with the information provided to us, there is no record of the consumer in our database.We are not able to further investigate, unless the consumer can provide us with additional information.

  LendingTree,LLC, added the information the consumer provided in the BBB complaint to our Unsubscribe/DNC (Do Not Call List).  We sincerely hope this information has resolved the consumers concerns in this matter.  

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 4, 2024, I utilized LendingTree, LLC website to check prospective lenders for a loan I was inquiring. Throughout the entire process, I my personal information under the belief as stated on their website, "does not affect credit score". This was only to see what lenders and offers were available to me should I choose to decide upon any - which I did not click on "ANY".Moments later, I received an email from AVANT.COM stating they could not offer me a loan. (That is good because I NEVER selected ANY of the listings from LendingTree, LLC.)The email states multiple things of concern : "Though you may see an inquiry on your credit report, it cannot be seen by third parties and won't affect your credit score." Followed by, "We assure you, the inquiry did not affect your credit score." Lastly stating (paraphrased), "that (AVANT.COM) obtained my credit score from TransUnion and should I have any questions, to contact TransUnion.My problem is this. How can LendingTree, LLC allow my information to be shared with AVANT.COM when I didn't even see the listing for their financial institution on the list? Based on my settings, it was Reliance and ***************** (OMF) - to which OMF, I am still dealing with them.I believe that LendingTree, LLC should be penalized for the way they market things such as "won't hurt your credit score" when in fact, it does. This is evident because I had tried this once before and the same thing happened; yet, it was with *****************. To which, I never actually applied. I just wanted to see the "options of lenders, rates, etc.," as also stated on LendingTree, LLC's website. Now, I have been battling with ALL 3 CREDIT BUREAUS trying to remove this OMF listing off of my credit because, YES it DOES affect my credit.PLEASE GET THIS STYLE OF BUSINESS STOPPED ! ! ! ! ! !

  

  Business response

  04/10/2024

  Please see the attached response.

  Customer response

  04/11/2024

   
  I am rejecting this response because this was only to be a "soft pull" credit based off the ones that I CHOSE, and NOT unselected ones through LendingTree, LLC. Again, this company (Avant) received my information, AND without my consent pulled my credit.

  This violates my credit worthiness as it reduces my credit score (over 30 points) from where is was, prior to their reception. 

  Truly, this places the blame, if you will, more on Avant than LendingTree, LLC, because they (Avant) performed an act for which they were not called upon nor directly requested to do.  However, I place the blame to that of LendingTree, LLC, because they have facilitated this behavior not once, but on numerous other times. (This also happened to me from which ***************** performed similar and without my approval as they, too, were not selected. Even to this day, I still have OMF on my credit report -- for 1 more year, as well as, other forms of communication being solicited to me from OMF -- even AFTER written and verbal warnings of prosecution would be merited.

  In summary, I am happy in the sense that LendingTree, LLC, contacted me. However, that being said, my overall experience with them is minimal because I am certain they will continue allowing these things to happen. I say this because I've complained about it before and nothing has really changed. 

  Thank you  

  Best regards,

  *************************;

  
  

  

  Business response

  04/12/2024

  See attached.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I saw an ad from LendingTree on msn.com, where it said that they could find me a home equity loan at the same rate as my current mortgate. My current rate is < 3%, so I thought it sounded very good. I clicked on it, and they required ALL my information (name, address, email address, phone, etc.) before showing me the rates. They were between 7 and 9%, which is 3x what I pay now. Therefore I believe it is false advertising, and they should be forced to stop.Once I saw the rates, I used "Contact Us" to complain, and told them that I do NOT want to get any communication from them or their partners. However, the texts, phone calls, and emails immediately started. I am on the Do Not Call list, and I want nothing to do with them, but I don't know how to stop it.Please make them stop their deceptive practices. This should not even be legal.Thanks,******

  

  Business response

  04/04/2024

  LendingTree,LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer based on their submission.LendingTree would not contact consumer directly or request to access any personal or banking information or tell the consumer they are approved for a loan.
  Our records indicated on 04/03/2024,the consumers information was entered on the LendingTree website for home equity inquiries.
  LendingTree, LLC apologizes that the consumer is unsatisfied with our service. We have disabled the consumers account. The lenders that were matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated and 7-10 business days for the emails to subside. Unfortunately, we are not able to remove the information from our database due to state and federal record retention laws.

  We sincerely hope this information has resolved the concerns in this matter.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/12/24 I found the LendingTree website that advertised you could get free access to the latest news in the mortgage industry from interest rate and APRs. I was interested in that. I put in my email (REQUIRED) and phone number (required) in order to access and see these rates in one place. As soon as I hit submit I started receiving numerous harassing calls, that first night at least 30 within a 2 hours time span. Today is 3/18, since that night I have blocked over 40 different numbers, some just call right back from a number one digit different. These calls start at 7:00am and go past 10pm at night. I have blocked the numbers and not answered, I have typed STOP on the text messages and they still come. I am considering changing my number, its such a huge inconvenience though. This is such SHADY and BAD BUSINESS Practice. I will NEVER use or recommend them. I will post to all I know not to use this business, not to enter any information because it results in harassing relentless calls all day.

  

  Business response

  03/21/2024

  LendingTree, LLC apologizes that the consumer is unsatisfied with our service. The consumer has been unsubscribed per their request. In addition, the lenders that were matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated and 7-10 business days for the emails to subside. Unfortunately, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved the concerns in this matter.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a letter from this company to refinance my car loan at 5.13 which is ***** dollars less than the existing car loan payment. Agent told me to give all the information to pull my credit. My credit score is ****** and above. Agent told me we will honor this letter and later some body called me from their office and told me 6 percent rate of interest. The letter I got is misleading and when they cannot honor the letter terms why they pulled my credit and wasted my time.I request them to honor the letter and refinance my car loan.

  

  Business response

  03/13/2024

  LendingTree, LLC is an Online Marketplace that allows consumers to compare financial products. LendingTree, LLC does not originate loans or render credit decisions. Our goal is to match consumers with lenders in our network and for those lenders to provide competitive loan options for the consumer. LendingTree, LLC would not directly request to access any personal or banking information or tell the consumer they are approved for a loan. Any communication regarding pre-qualified loan application and/or loan approval letters sent to the consumer would have come from one of our lender partners (*****************************************************) with whom the consumer was matched through from their initial requests through LendingTree.
  This appears to be a potential LendingTree impersonation fraud. We have no record or history for the consumer (*****************************). The consumer should cease all contact with the impersonator immediately. We recommend the consumer contact their local authorities to notify them if they have been a victim of fraud and need further assistance on how to handle the current situation. In addition,the consumer should alert the credit bureaus of any potential suspicious activities on their credit report.
  The consumer has been unsubscribed and added to our DNC (Do Not Call list). The request will take ***** hours for the do not call list to be updated and 7-10 business days for the emails to subside.We sincerely hope this information has resolved the consumer concerns in this matter.

  Customer response

  03/13/2024

   
  I am rejecting this response because:
  My credit score is 780 which is very good score and the are mentioning on the letter 5.13 percent whereas the lending tree representative told me we do not have this rate of interest since the rates are high know a days. Its totally misleading.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I provided Lending Tree with my email and phone number just to see what quotes might be available. Im now receiving several calls each hour from telemarketers all day long and want to be removed from the Lending Tree list. Please have them remove from their call and email ****. Thank you.

  

  Business response

  03/13/2024

  LendingTree, LLC apologizes that the consumer is unsatisfied with our service. The consumer has been unsubscribed per their request. The  lenders that were matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated and 7-10 business days for the emails to subside. Unfortunately, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved the concerns in this matter.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  LendingTree willingly violates the CAN-SPAM act by ignoring unsubscribe messages. I investigated a personal loan from them, and ultimately did not use any of their options. Since then, I receive any where between 6-25 emails per day as well as 1-2 calls from them. I have unsubscribed over 2 dozen times, and the emails continue. I have reached out to tell them they have violated the CAN-SPAM act and that if they do not remove me from their marketing list, I will be submitting a formal complaint to the *** and seeking a lawyer to file a harassment lawsuit.

  

  Business response

  03/13/2024

  LendingTree,LLC apologizes that the consumer is unsatisfied with our service.  The consumer has been unsubscribed per their request.  In addition, the lenders that were matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated and 7-10 business days for the emails to subside.Unfortunately, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved the concerns in this matter.
  LendingTree,LLC has further investigated the matter addressed in your complaint.  Your request was processed on 03/10/2024; to reiterate,it may take up to 7-10 business days for the emails to subside.  In addition, it is common for Gmail accounts to show promotional ads at the top of your inbox that could be mistaken for emails.  We apologize for any inconvenience our services have caused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩