Business Profile

Major Appliance Parts

Electrolux

Headquarters

Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,749 total complaints in the last 3 years.
1,349 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a frigidaire refrigerator a year ago and it broke down 8 months after. I submitted a warranty claim and a repair person came then informed me a part was required. The part was on back order from the manufacture for several weeks. Once the part came in the repair person revisited and installed a part only to fine it did not fix the problem. I was informed the fridge could not be repaired. A month later after enquiring on replacement the repair person returned with another part and himself was confused why! He installed that part with the same outcome, fridge unfixable. Since then I email almost daily on the status of the replacement only to get informed its with the people in there back office to approved and someone will be in touch. I have been 3 1/2 months with no fridge or knowing the status of replacement. To have to wait so long for a decision on replacement or service of a major appliance is totally unacceptable.
Business Response
Date: 05/10/2025
Please see the attached response.
Customer Answer
Date: 05/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new range on 3/2/2024. On 3/3/24 after the first use there was damage to the bottom plate of the stove. I text Lowes requesting an exchange. They recommended reaching out to Frigidaire. *********** then scheduled service to replace the plate. Then on 8/30/2024 we had an issue where the stove top would completely cause the range to shut down and reinitialize. Parts were replaced and the problem stopped for a while. 2/10/25 the same problem started. Service came out ordered parts. Parts finally came in but there were wrong model parts, we waited until new parts arrived. This service finally was able to take place on 3/11/2025. The very next day we had the same issue. Called again and spoke to *********** and explained the situation. I have missed 4 days of work to be there for service of a brand new appliance. I decided to purchase extended warranty due to the various issues we were having. When I spoke to customer service, I was I told the extended warranty would be refunded/prorated due to the issue having been occuring throughout the 1st year manufacturer warranty. When I called to see about the refund, I was told the range being replaced occurred under the extended warranty. This should not have been the case due to the same ongoing issues from 8/30/2024. I requested transcripts of my discussion with the previous customer service and was told It would be investigated. I have not been called back yet. I lost days of work and now $200 for an extended warranty that should not have been used when the ongoing issue was occurring within the first 6 months of purchase. It was NOT a new issue but a reoccurring one, which I was told would be covered under the original manufacturers warranty by employee. All I want is my $ back from extended warranty, so it can be put towards the exchanged range when the manufacturer warranty is expired. I would also like The recorded calls On 2/10/2025 and the March transcripts to be listened to as **** is my claim.
Business Response
Date: 05/09/2025
Please see attached.
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for Frigidaire 5 Cu. **. Compact Refrigerator FFPS4533UM Color: Silver Mist on 3/22/25. The order was delivered on 4/3/25 around noon time. I plugged in the cable to the outlet and soon, I noticed here was awfully lot of condensation at the back wall of the fridge as shown in the attached IMG_7285. jpg. On 4/4/2025, I reached out to Frigidaire **************** over the phone to report the issue and request a return. The representative accepted the return request for the defective item and promised me that someone from the shipping vendor would reach out to me soon to arrange a return pick up, and I would get a full refund. On 4/8/2025, I reached out back to Frigidaire to report that nobody has reached out yet to me. Frigidaire representative told me to wait 5-7 business day more. However, to this day 4/25/25, nobody every reached out to me to arrange the return pick up. Afterward, Frigidaire continued to ignore my attempts to communicate with them. On 4/24/25 around ***** am , I was able to get connected with **** from Frigidaire customer service over the phone. I included the *** ( the vendor who ships and picks up Frigidaire orders ) in the call. **** mentioned Frigidaire has filed a claim with *** on 4/4/25 about the defective fridge that I received. However, *** representative explained that email or call would not work for them and instructed Frigidaire to upload a file to AIT system. *** representative also mentioned that they do not have pick up schedule for my zip code ***** despite Frigidaire's claim on 4/3/25 that they have requested a pick up for my defective. fridge. **** mentioned that he would need to contact his colleague for clarification and promised to call me back before the end of 4/24/25, but there was no call at all from Rein or Frigidaire. Unfortunately, this gives me a sense that Frigidaire is dealing with me as a customer in bad faith, and I have lost trust in Frigidaire.
Business Response
Date: 05/07/2025
Please see the attached response
Customer Answer
Date: 05/07/2025

I am rejecting this response because: I am still waiting for the follow up mentioned in the response from the business. In the past, the business mentioned someone would reach out to me in 5-7 business days or I would get a call back in 24 hours, but none of those happened.

Business Response
Date: 05/12/2025
Please see the attached response
Customer Answer
Date: 05/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new Frigidaire Gallery refrigerator. The replace filter light keeps coming on and I have replaced the filter 3 times. The filters alone are $40 each. Its only supposed to be replaced every 6 months. So I called customer service and told them that the water filter system is not properly working. They informed me that this was not covered by the manufacturer warranty or my extra warranty that I paid for. So I feel like they stole that money from me I spent for all the extra warrantys I paid for , just so they can tell me it is not covered.
Business Response
Date: 05/06/2025
Please see the attached response
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Electrolux Dryer new from a distributor. After several attempts to speak with corporate after getting no where with their customer service the dryer is now 3 years old and has Parts replaced 4 times since day one of owning the dryer. I want Electrolux to know of the immense Fustration this has caused and how inferior their product is. I want Electrolux to replace the lemon I purchased from their distributor since both companies keep blaming each other with no resolve of my problem. I want future customers are aware of their ********************** and lack of customer service.
Business Response
Date: 05/02/2025
Please see the attached response
Customer Answer
Date: 05/03/2025

I am rejecting this response because:
Electrolux refuses to acknowledge that their dryer was an inferior product and should be acknowledged as a LEMON. No new dryer should immediately need a blower motor to be replaced since the first day of use. I have had parts replaced four different times. One of the parts that was replaced a month ago had to already be replaced again just yesterday! This is simply unacceptable and I will spend the rest of my life warning people about their inferior products so this does not happen to anyone else. This has been an ongoing nightmare and its just not fair to the consumer that needs protection against these large corporations taking advantage of the consumer.
****** *****
Business Response
Date: 05/06/2025
Please see the attached response
Customer Answer
Date: 05/06/2025

I am rejecting this response because:
There was never anything stuck in the drum, that is a false claim! Are you just making this up as you go along! How insulting! This Dryer has been a nightmare since day one! The Belt, has been replaced several times, the Blower Wheel Assembly Wheel was replaced twice, The Idler Pulley was replaced twice and the ********** Drive was also replaced. Now I ask you does that seem normal to you? It was brand new! No one should have to go through this, you should have replaced it since day one! You are in the wrong not me. Do not insult me with your false claims, Im not going away, I will fight you until your company does the right thing which is to replace it.

Business Response
Date: 05/09/2025
Please see the attached response
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dryer from Electrolux to be delivered after I closed on my home in mid January. There were issues up from with them providing the correct cord I asked for when purchasing the unit but this was resolved with some delay. Fast forward to 4/4/2025 when the dryer stops working. Every time you turn on the dryer it trips the electrical fuse (the fuse was replaced in January when I purchased the home). I called on that day to make an appointment. I got on the calendar for some servicer who promptly said they could not come out. I called back and got another appointment again that was cancelled. I have been cancelled on approximately 5 times now (2.5 weeks later) still nobody has been out to look at the dryer. I was supposed to have an appointment today and they cancelled 1 hour before the scheduled time. I have called Electrolux no less than 5 times during this and asked for them to reimburse me for the unit and come remove it. I have also asked for compensation for the 2.5 weeks I have not been able to do laundry to no avail. They can''t provide any compensation and won't return the product until someone comes out, yet they can't get someone to come out.
Business Response
Date: 05/02/2025
Please see attached.
Customer Answer
Date: 05/09/2025

I am rejecting this response because:
This 3 month old machine has not been working for 6 weeks now. This was a lemon machine that was sold and now the business has been unwilling to help in any way except send me to different service providers who ultimately cancel. This has been the worst customer service experience I have ever had and I will be pursuing formal litigation against Electrolux.

Laura
Initial Complaint
Date:04/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this stove in 2014. Apparently it has major issues with what i experienced which is the glass shattered out of nowhere. I was standing there with my dog when this happened. My puppy cut her feet and I had shards of glass all over my legs. I called them they wont replace the stove and want to charge me to replace glass. I dont want it replaced as this is a major issue and they havent filed a recall yet. If my kids were there this would have been disastrous. I want the stove replaced
Business Response
Date: 05/02/2025
Please see attached.
Customer Answer
Date: 05/02/2025

I am rejecting this response because:
I was still responsible to pay the installation of $175 plus tax. This stove has an ongoing issue. There are many claims against the glass exploding and its a health and safety concern that Electrolux has not done a recall for to date. Its all over the internet how many cases there are. This is very dangerous. Why **** the product recalled when clearly theres a problem. I want a refund for install I shouldnt have to pay for something when theres obviously multiple issues and also a class action lawsuit
Business Response
Date: 05/06/2025
Please see attached.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had extended warranty that is set to expire this month and the company keeps stalling to get past the warranty period. They sent out several technicians and were able to resolve the issue. We requested a new stove and they keep giving the runaround.
Business Response
Date: 05/02/2025
Please see attached.
Initial Complaint
Date:04/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My air conditioner stopped working I called them up over a month ago. They said I cannot speak to the department that handles this but they would file it with the department. They said they would call me back in 10 business days and I'm still waiting. I cannot seem to contact anyone there except the customer service *** who cannot help me really.
Business Response
Date: 04/29/2025
Please see attached.
Customer Answer
Date: 04/29/2025

I am rejecting this response because: their response is totally ridiculous. They won't accept by warranty I sent them because I wrote on it? That's the most ridiculous thing I've ever heard I don't have another copy. This is become a real joke

Business Response
Date: 05/02/2025
Please see attached.
Customer Answer
Date: 05/02/2025

I am rejecting this response because:
Nobody told me the four times I called that I needed to fill out a form. They said they sent me a letter I never got it which I told the lady the last time we spoke. I just got it the other day and I submitted it so hopefully I'll get a response soon

Business Response
Date: 05/08/2025
Please see attached.
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Frigidaire Chest Freezer from Lowes in ***********, ** on May of Last year. We installed the freezer and noticed that only the bottom of the freezer would stay cold while the top portion didn't. We would put frozen food in and it would defrost. I called Frigidaire and walked through troubleshooting and they determined to send out a repair company. The repairman who came out determined the freezer was not working properly but Frigidaire said they needed a special tech to sign off on it. The company they sent did not have a tech. I went back and forth with *********** for months. They sent another company out and said they could sign off on it but the guy the company sent was not qualified to sign that the unit was broken. Finally, after almost a year, we had a tech who was qualified come out this week. He was great! But now, Frigidaire is refusing to fix or replace the freezer. Its just frustrating that we purchased all the warranties and protection plans just for them to cover basically nothing. I am going to contact Frigidaire one more time and see if i can fight to get another freezer sent to replace this unit. Frigidaire has been so difficult to work with. So much so we sold our Frigidaire appliances. I will never spend money with them again.
Business Response
Date: 04/29/2025
Please see attached.

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