Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new refrigerator in Dec of 2023. Frigidaire branded 4 door refrigerator with 2 door top fridge, middle drawer with adjustable temp (freezer or fridge) and bottom drawer freezer.In June of 2023, the freezer stopped cooling. I called for warranty service. My first service appointment was June 26th. Long story short, after 4 service visits and ***lacement of 7 different parts, the refrigerator now doesn't work at all, and the "best" resolution that Frigidaire is able to provide is another service visit in 2 weeks (Sept 9) and then "maybe" they will be able to request approval for a ***lacement unit (no timeline for when that would or could happen.) So they have only made the problem worse and seem to be in no hurry to correct it per their warranty. I have spent numerous hours on the phone with the company. I have been promised return calls, and never received any other than from automated systems to let me know I had an appointment scheduled (or several times cancelled due to parts not arriving or in another case because they thought the part hadn't arrived.) I have had service appointments confirmed 3x via different systems and then cancelled at 1pm on the day of the service appt with a 8am to 5pm window when I had the parts for installation at my house.I have tried to reach out via social media channels with slow ***ly if any and no additional assistance. I have been refused to be allowed to speak to anyone other than a CS *** (i.e. there manager or an escalation team.) I reached a CS manager one time who was very rude with me and told me it was my fault that they cancelled an appointment on **** am attaching my original receipt, notes from my service calls, as well as my ******** conversations as additional information.I just want a working refrigerator and I don't want it to take another 2 months or more to get done.Business response
09/04/2024
Please see the attached responseInitial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**Extremely Disappointed with My Frigidaire Electric Range**I purchased the FRIGIDAIRE 30 in. 5.4 cu. ft. Front Control Electric Range with Air Fry in Stainless Steel (Store SKU #**********, Internet #*********) from ********** on August 26, 2022. I have only used the oven less than 10 times a year, yet it has been nothing but trouble.In August 2023, the oven displayed an F022 err message. I contacted Frigidaire customer service, and although they sent a repair team to replace the control board, the same error message appeared again just a year later in August 2024. When I reached out to Frigidaire again, I was shocked to hear that I would need to pay $99 for a diagnosis and an additional $226 for another control board replacement. This is clearly a defective product, and I find it unacceptable that I should have to pay for repeated repairs on a product that I have hardly used. Frigidaire's response has been disappointing, and I have lost faith in both the quality of this oven and the companys customer service. I would not recommend this product to anyone and believe Frigidaire should take responsibility for providing a replacement instead of pushing additional costs onto the customer. Extremely disappointed.Business response
09/04/2024
Please see attached.Customer response
09/04/2024
I am rejecting this response because:
This is clearly a defective product, and I find it unacceptable that I should have to pay for repeated repairs on a product that I have hardly used. Frigidaire's response has been disappointing, and I have lost faith in both the quality of this oven and the companys customer service. I would not recommend this product to anyone and believe Frigidaire should take responsibility for providing a replacement instead of pushing additional costs onto the customer. Extremely disappointed.Business response
09/06/2024
Please see attached.Customer response
09/06/2024
I am rejecting this response because:
This is clearly a defective product, and it is unacceptable that I should have to pay for repeated repairs on a product that I have hardly used. Frigidaire should take responsibility for providing a replacement instead of pushing additional costs onto the customer. Extremely disappointed!Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 9/19/2023, I purchased a dehumidifier directly from Frigidaire/Electrolux. The dehumidifier has a full 1 year warranty. On 7/12/2024, the dehumidifier stopped working and a warranty claim was filed with Frigidaire/Electrolux. A warranty replacement claim was approved (Case #********) (Order# **********) on 7/12/2024. After not receiving my replacement dehumidifier, nor any correspondence from Frigidaire/Electrolux, I contacted them 2 additional times (additional Case# ********R1 and Order#********** given); however, I have not yet received my replacement dehumidifier and Frigidaire/Electrolux has failed to honor their official/written warranty as legally required to do so.Business response
09/05/2024
Please see the attached response.Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. However; no mention was made by Electrolux of their intention to honor current and future product warranties as legally required to do so. I would like to share this information with the ******************************* who has also been made aware of this concern.
Thank you.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Frigidaire refrigerator is 2 yrs old. They refuse to pay to have it fix. I bought it 2 yrs ago. Not under warranty. Payed 2800.00$. It would cost me ******* to fix. Very disappointed.Business response
09/04/2024
Please see the attached response.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello- I ordered a Frigidaire dishwasher from Electrolux on 5/29. The unit was delivered defective. It would not dry and did not wash all the dishes. Electrolux would not take a return at the time, and sent a technician to inspect the unit which took 2 weeks. He indicated it needed a new wash dry motor (I think that's the part). After not getting a call back from the service technician, I finally got in touch with them 2 weeks later and they said the part is on backorder. 2 weeks after that I called Electrolux to complain. They too indicated the part was on backorder and said they didn't know when it would be available. About 2 weeks again go by and they finally say that they would replace the unit. They offered me a 'comparable' dishwasher, since now the entire unit I bought is out of stock. I declined the offer of a replacement, since the online reviews were not good and most of the complaints were for the same issue I had. Electrolux then said they would give me a refund. HOWEVER, they said it would be considered a 'buy back', would prorate the amount I paid AND not return the taxes I paid on the unit. They want to keep a portion of the money I spent for a defective unit. How is that possible? In the past 3 months, I spent numerous hours on the phone and sending emails asking for a manager who never calls back. In addition, I have several people emailing me. There is not 1 'case manager' Finally, they want me to sign a form that indicates I agree with a prorated buy back without the taxes included in the refund. I will not agree to that. I just want my credit card credited for the full amount of $450.92 that I paid for the unit. I really do not understand how difficult it is to process a refund. If I bought it from my local store, they would have credited me back 3 months ago when the unit was defective. The amount of time and frustration I spent so far is enormous. I have never been treated so poorly by a company who provided a defective product from day oneBusiness response
09/05/2024
Please see attached.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Frigidaire Dehumidifier on Nov. 15, 2022. I purchased the extended warranty on April 29, 2024. It went into effect on June 29, 2024. The dehumidifier was not operating properly and gave EC error code repeatedly. As suggested by the customer service representative I submitted the details of the error with all the requested documents on July 1, 2024. Frigidaire approved a replacement on July 5, 2024, according to the customer service. I made numerous calls to the customer service department, and they informed me that the replacement unit was lost. So, they approved another replacement order # ******** on August 5 and told me that I should receive the replacement unit with 10 business days. I have not received the unit yet. The summer is almost over and I didn't get the benefit of a dehumidifier. I started the process on April 29, 2024, and has been requesting support since then. My dehumidifier details:Acc ID: ******** Model Num: FFAD5033W1 Serial Num: ********** Delivery Date: no confirmation Purchase Location: Abt Electronics Complaint number: ******** My Request: Refund the price of the humidifier $ ****** and the price of the extended warranty of $59.99. I need the approval quickly so that I could purchase another dehumidifier for my basement.Business response
09/05/2024
Please see attached.Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a window unit frigidaire ac in May and reported to them my remote did not work and was promised a new remote by August and now am being told I will not get until October 28th.. cheaters. LiarsBusiness response
09/05/2024
Please see attached.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a brand-new Fridgidaire Professional fridge ($3492 + the 4 year extended warranty) from Canadian Appliance Source on March 2 with a delivery date of July 6. After receiving the fridge, but we had to wait 72 hours to plug it in due to ongoing renovations. When we did, we were greeted with a persistent error message. We immediately contacted customer service, who told us that becuase it was over 48 hours, we would have to go through Fridgidaire since they cover the first year warranty. After calling ***********, they sent a technician. His diagnosis? A faulty main PCB. He couldn't fix the problem right away becuase he needed to order a new part. He showed up a week later with a new main PCB and determined the fridge to be unfixable.Since that disastrous "repair," weve been left in limbo. I was told we would be receiving a new fridge, but no one will tell me when. And now I just received an email saying I won't get it until OCTOBER! It's August. Do they really think a family can be without a fridge for 4 months? (I am including the almost 2 months I have already had to go without one). *** spent over a month trying to get more information from their customer service department, only to be stonewalled with excuses and blatant incompetence. No one seems to know anything, and when I ask to speak to a manager, they either say they are busy or there isn't one. Meanwhile, my family of five has been without a fridge for nearly two months so far. The cost of eating out has been astronomical, and Frigidaire has done nothing but add to our stress.This level of service is an absolute disgrace. Frigidaire has failed spectacularly in every aspect of customer care, and ** left wondering how a company like this stays in business. I am looking for immediate action from them in regard to replacing the fridge along with compensation for the unbearable costs and inconvenience their company has caused us. I am going into debt eating at restaurants for every meal.Business response
09/05/2024
Please see attached.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Model number: GCFI3060BF Serial Number: ********** Date of purchase: 07-06-2024 I bought this stove at the beginning of July from Colder's. The user interface is so bad I can't even turn the stove on sometimes. The stove will turn itself off if it gets slightly hot in the wrong spot (happens all the time) or at all wet (also, happens all the time - it can't have ANY moisture on it). I called Frigidaire to complain and they sent a repairman. He told me that it's working as it was released from the factory to work, it's just awful - he's been sent to multiple residences that bought this stove. They should not be able to sell this stove!Business response
09/05/2024
Please see attached.Customer response
09/05/2024
I am rejecting this response because:
I have the receipt from the person that was sent to my house. He told me there was nothing wrong with the stove, it's poorly designed, and it shuts off if it gets hot. This stove is terrible. It should be recalled.Business response
09/09/2024
Please see attached.Customer response
09/09/2024
I am rejecting this response because:As I have explained previously, there is nothing wrong with the range other than it is poorly engineered. I am completely dissatisfied both with the range and your response. I will be making my dissatisfaction known in as many internet forums as I can find so that no other consumers are tricked into buying this stove and canceling the (yet another) service technician you've ordered for absolutely no reason.
Initial Complaint
08/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Frigidaire Air conditioner on June 21, 2020 with a five year warranty. I paid $579.95. the air conditioner stopped working and I contacted Frigidaire/Electrolux on June 2, 2024 , they emailed paperwork I filled it out and was I told my warranty was still good and they would send a replacement air conditioner. They sent me a tracking number, but they never shipped a replacement out. I have contacted them several times since and still have no resolution to this situation. I would like a replacement or a refund at this point.Business response
09/04/2024
Please see the attached response
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3,638 total complaints in the last 3 years.
1,390 complaints closed in the last 12 months.