Reviews

This profile includes reviews for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Electrolux has 30 locations, listed below.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux Corporation

  609 N. Midlothian Mundelein, IL 60060-1628

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  Electrolux Corporation

  11007 S. Kedzie Chicago, IL 60655-2221

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  Electrolux Corporation

  415 N. Ardmore Villa Park, IL 60181-2196

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  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

Review Details

• Review fromwendy T

  Date: 06/10/2025

  1 star
  Unable to rate it ZERO! I should of search before purchasing, what a nightmare this has been. Purchased on 2/2024 for my parents received it a month later and broken by the *** delivery. When I send pictures and call customer support who place you on hold for 30 minutes then transfer you to another agent that you have to explain the issue to again. Agent informs me I have to contact *** and send them an email so they can get the broken unit, I asked for a refund agent stated they will process it. After a few month I received a new unit and to avoid giving them a call we place the new unit. It work for a few weeks and now it does not turn on. Called them again spoke to 4 different again and was places on hold for ********************************************************* on hold and after I asked why was I placed on hold if they were booking a service repair to go check the unit. He told me I had to pay for the repair, because the unit was purchased on February, I told him if you check my file that is the second unit that was deliver so its still on warranty. He put me on hold again then ended the call. After letting my frustration on the last agent who was kind to help me and placing me on hold just for 5 minutes and then booking me with a repair person this week and providing me with a number just incase I need assistant. I appreciated her professionalism. PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. ********.

• Review fromLisa D

  Date: 06/06/2025

  1 star
  ****************. All they have to do is provide a tracking number on a part they sent wrong to return. I was willing to reorder correct part but they still wanted me to pay for the return. I pray they get sued, put out of business for bad business practices. Oh and I need to pay a 10% restocking fee, I will make sure o ruin this company! My new project.

• Review fromRyan W

  Date: 06/05/2025

  1 star
  I purchased a stackable washer six months ago and the basin suffered catastrophic failure of no fault of ours. A piece of plastic broke of the basin and during the spin cycle, broke another piece of plastic out of the basin drum. The machine was unusable as water just flowed straight through and onto the floor. The machine was covered under warranty and an agent said a tech would reach out with 48 hours but it has been four weeks of silence. Every time I reach out, they just "escalate" and I never hear anything back. My family doesn't have time to waste hours (and dollars) at the laundromat so I bought the part and had it repaired at my own expense.

• Review fromROD W

  Date: 06/04/2025

  1 star
  Fraud would be a better name for this company, Like other reviews, I have been on the phone multiple times after purchasing an extended warranty from Electrolux. They promise to call back with an update, but never do. They told me more than a month ago that the the dehumidifier they are to ship as a replacement would ship soon. Just called again and got the same story, that they were awaiting on an update from their back office. Told me they would call me back again. I won't hold my breath.

• Review fromMarcia R

  Date: 06/03/2025

  1 star
  I had purchased a brand new Frigidaire refrigerator, supposed to be warranty for a year. It broke after eight months had called Frigidaire they said I had to wait one to three business days for them to find a repairman. They never called back. I had to call them again and they said they cant find anybody in my area who could come out and fix my refrigerator then I had to wait another 1 to 3 days. They never responded. I had called back and they told me now I have to wait two days. Meanwhile, I am without a refrigerator for two full weeks. Im beginning to think this is all a scam they have people from ***** answering the phones and they are no help whatsoever. I asked to speak to a manager they put me on hold for over a half hour and no one answered the phone then I was hung up three times by three different operators. I am livid at this point a horrible horrible company never buy anything from Frigidaire.

• Review fromMelissa H

  Date: 06/02/2025

  1 star
  They completely lied to me when I placed my order over the phone. They said that delivery and installation would be completed on all appliances, then when the delivery people showed up they said they would not install. They did nothing to try and help, and they overcharged me by $124.79 from the cost I had on my original receipt. If I do not resolve this issue with them directly I'm going to place a credit card dispute. This is completely wrong.

• Review fromSandy L

  Date: 05/30/2025

  1 star
  I ordered a brand new stick vacuum that arrived not working. I had to call 5 times before they even got the replacement process going. I had to resend my proof of purchase and other information. Each time I called to find out about why I haven't received my replacement vacuum I waited for over an hour on each call.I was told that someone would call me but no one ever did.I kept having to call to find out what is going ***** has been over 1 month and a half and I still haven't gotten a replacement or a tracking number. This has been the most ridiculous worst experience with any company I have ever experienced. This one star isn't even deserving.

• Review frommindy b

  Date: 05/29/2025

  1 star
  //purchased a fridge/freezer on 8/29/2024, 5/25/2025 stopped cooling, do service ticket for them to come look at it tuesday, they did not show called frigidaire rescheduled to today , no show again. called them and they said that company does not service frigidaire anymore. asked to reschedule again, told them I already missed 2 days of work and lost alot of food, unacceptable, asked to speak to supervisor, said no one is available will have one call me, still no call. purchasing a ** Fridge and having this one hauled away, piece of junk will never purchase frigidaire again.

• Review fromTiffany S

  Date: 05/28/2025

  1 star
  I lost over 1k in food. Com. Said fridge was working and it actually needed a new compressor. Compressor was changed and now again fridge not working. Lost a lot of food and no one wants to assist.

• Review fromMary T.

  Date: 05/26/2025

  1 star
  I ordered a part per phone for my microwave. The cost was $73. The part is to ***air my Frigidaire microwave door latch. When specifically asked, the customer service *** specifically told me that a spring would also be included with the push button part for a total of two parts. When I received the package, there was only one item, no spring, only a push button. When I called the company for clarification I was told that there would be another $43 charge for the cost of the spring plus $6 for shipping. I asked to visit with a manager and after waiting approximately 10 minutes, a manager told me she would give me 50% off of the spring but the total with shipping was still going to be $36. I found the part (spring) online the next day from a different company for $16! I believe that the company should have been more considerate with the matter when I was told that I was receiving 2 parts but was only sent one!!