Customer ReviewsforCardinal Financial Company, Limited Partnership

Worst customer service, keep lying about what is needed to get help from them raising my payment by $400 a month.

Hey *****,We are very sorry to hear you are having issues with your payments being raised. We would like to get a better understanding of the situation and help you out. At your convenience, please contact our ************************ at ************** or via email at **************************************** Thank you and we look forward to hearing from you.

This company is an absolute travesty of a company. Every.single.time. you call in and ask the same question, you are told a completely different thing. It is not until you get three supervisors in that you get anything to happen. I was given THREE different processes to change my billing from once a month to every two weeks. Because of that, I had to pay two mortgages for three months in a row to get them to "figure out" how to do it. Each month, I would call in, they would give me the "correct" process, I would give them the required money, and then it still wouldn't work. Now, since they are transferring me to a new mortgage company, they told me last week that they would NOT be taking out any more payments and the next payment would come from the new company. They recommended, that because of that, I move my payment from my checking to my savings so that I could make one big payment to the next company to stay up-to-date. Call me surprised when I got a notification that I went into overdraft, because they they DID take out another payment. When I called, they said that they didn't do that, despite what my bank account shows. I don't know why it is so difficult to have one answer (and it be correct) at this company, but it is clearly a struggle for them. They need major help.

Hey *****,We are very disappointed and sorry to hear about your experience. We would like the opportunity to speak with you regarding these issues and ensure everything is sorted out. At your convenience, please contact our ************************ at ************** or via email to **************************************** Thank you.

The absolute worst mortgage company ever. 70 + days to close out 2 separate loans. They have cancelled closing 3 times already with no communication to us. They have gotten snippy at times and a receptionist hung up on my title company when they were trying to find out if we were closing after the 3 cancellation. Still havent closed. They have messed up paperwork, they have not even given me a final mortgage amount or down payment amount. They should be ashamed of themselves for what they have put my family through.

Hello *****,We sincerely apologize for the experience that you have had thus far and want to make things right. Our ************* team will gladly assist you to provide further help and ensure we rectify the situation. At your convenience, please get in touch with our Cardinal ************* department at ************** or via email at **************************************** Thank you and we look forward to hearing from you.

Senior citizen entrusted them to come to a quick decision on buyer obtaining a mortgage..they gave her a close date..and 5 months later changed their minds...UNBELIEVABLE. No *******..no communication unless she begged. Discrimination it seems

Hello *****,We sincerely apologize for your experience. Our consumers are our number one priority and we strive to provide the best possible experience every time. We would like the opportunity to speak with you regarding your experience so we can not only learn more but do what we can to rectify the situation. At your convenience, please contact our ************************ at ************** or via email at ****************************************

This company looks good online but my loan officer couldn't help but insert her very non-professional opinion on my situation. This was my 2nd home purchase, so I had some idea what I was doing though maybe not a very conventional situation. She was incredibly rude and even had the audacity to suggest I consider making a "vision board" to decide if this is something I really wanted to do. Yes, I'm serious... I was speechless. I should've dropped them then and there but was already so close to obtaining the property in the timeframe I had planned that I proceeded. I should have reported her immediately, but was actually worried for any recourse, who knows. I had enough going on with the move. I was so relieved to have a big box lender buy up my mortgage only months later, so I wouldn't have to see her name ever again. I'm not supposed to put any identifying information, otherwise, I would. This might be a decent company but she is a very bad egg. Word to the wise...

While we are disappointed to learn about this experience, we appreciate the feedback. We would like the opportunity to speak with you so we can learn more about this situation. At your convenience, please contact the Cardinal Financial ************************ at ************** or via email to ****************************************

I must say it was a pleasure working with our loan Originator ************ from Cardinal Financial Company , he made the process so easy with his great advise, patience, knowledge and understanding, will definitely recommend his services to others, thanks for making this possible for us.satisfied customers S&N

Thank you so much for taking the time to leave a review of Cardinal Financial, ******! We appreciate you taking the time to share your experience and give your recommendation. If you need anything in the future, be sure to give us a call!

Worst Mortgage Lenders you could ever work with. I am 100% disabled so I don't have to pay property tax in the **************** and Cardinal will not take taxes out of my monthly bill. They do not care about their customers nor will they put in any effort to work with you. If I were you I would stay away from this company and do business with a company that will actually help you. I will be changing companies.

Hey *******,We are very sorry to hear about your experience. We assure you that we would like to help. Please contact our ************************ at ************** or via email at *************************************** at your earliest convenience. We look forward to hearing from you and working on a solution.

Used them as my lender to purchase my home last year - went through super easily and got a really good rate! Closed on time, no headaches or anything

Thank you for sharing your experience with the Cardinal Financial loan team, *****! We're happy to see that we could help you purchase your new home. We look forward to working with you again in the future!

1) Loan was finalized in Dec '23, rcvd stmt showing pymt for ******* was $1367.58. We paid in ******* ******) Rcvd letter dated 01/15/24 stating pymt will be $1514.31 (this amount did not incl any fees due escrow).3) We started receiving delinquent notices February. I called on 2/14 and was advised that we had made a partial payment and we owed an addt'l $146.73. 4) This person noticed that our pymt had a "misapplication reversal" and was put up in holding. Also, in holding was another $1059.75 payment which she stated was "our" money.5) We agreed to move our *** pymt and $146.73 out of the holding to apply to ******* to close out that month. We would then owe $533.85 and the balance left in holding of $980.46 would be moved to pay off February. 6) I was instructed to call back in two days and prompt them to move the money out of holding and apply to the Feb pymt.7) I called on Friday, 2/16, spoke to Star. Star informs me that our mtg pymt has now increased to $1698.57??? so, the figure that I was informed of $533.85 on Wed was not correct. Now we owe an addtl $184.26 to make Feb pymt complete.8) Star checked the documentation of the call from Wed and the only thing documented was about moving the money out of holding to apply to ******** mention of the $533.85 was documented. Unfortunately, I do not have names for who quoted the $533.85. Perhaps the phone calls are recorded which would help me verify my part of the conversation? 8) We made the pymt of $184.26 Fri 2/16. Let's hope nothing changes. 9) In closing the call, I'm informed by Star that we may owe addtl $ for *** as *** pd did not incl ins and taxes. 10) I call on Tues (Spoke to ****), the 20th and my pymt from Fri is not posted and now I owe a late fee. Instructed to call back tomorrow. She did waive the late fee, but advises me it's a "one-time" only waive. How do you pay a bill in full if the amount keeps increasing?

Hey *******,We appreciate you providing feedback and bringing this to our attention. We are disappointed to hear that there has been so much miscommunication during the payment process. We would appreciate the opportunity to gather some additional information and see if we can get this all sorted out. At your convenience, please contact our ************************ at ************** or via email to **************************************** Thank you and we look forward to hearing from you.

I paid off my loan in late August 2023 after some trouble / confusion making the final payment. Cardinal had me send a wire transfer for $7.05 which cost me $30 and then got immediately returned, then accepted payment by phone.Supposedly the refund of escrow was issued on 9/13 but no check was ever received nor was any of the final paperwork. When I called to check on the escrow refund on 9/29 I was told a request for reissue would be put in, but when I called again on 10/12 they said it was cancelled because it had not been 30 days. When I called again on 10/16 to request reissue of the refund I was told that it would take up to 90 business days which is a ridiculous amount of time and there was nothing that can be done to speed up the time.Their customer service representatives were invariably polite which is the only reason this review is more than 1 star.

Thank you for taking the time to post a review regarding your experience. We apologize that you've had to deal with some frustrations. We would like the opportunity to speak with you regarding your experience. Please contact our ************************ at ************** or via email at **************************************** Thank you.