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          Male Excel has 1 locations, listed below.

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            • Male Excel

              8133 Ardrey Kell Rd STE 201 Charlotte, NC 28277-5723

            Business ProfileMale Excel

            Online Retailer

            Contact Information

            8133 Ardrey Kell Rd STE 201

            Charlotte, NC 28277-5723

            Visit Website
            (833) 625-3392

            Customer Reviews

            1.63/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            8133 Ardrey Kell Rd STE 201, Charlotte, NC 28277-5723
            BBB File Opened:
            1/31/2020
            Years in Business:
            5
            Business Started:
            1/1/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2006-00809 for this business, issued by Medical Licensing Board, NC

            These agencies may include:

            Medical Licensing Board, NC

            PO Box 20007

            Raleigh NC 27619

            (919) 326-1100

            https://www.ncmedboard.org/

            Number of Employees:
            20
            Alternate Business Name
            • Male Excel Medical, P.A.
            Business Management
            • Mr. Christopher Berry, Manager
            • Dr. Peter Fotinos MD, President/Director
            • Ms. Kate Wombwell, Marketing Manager
            • Mr. Ken Mahony, Chief Marketing Officer
            • Mr. Zach Cartner, Customer Service Manager
            Contact Information

            Principal

            • Dr. Peter Fotinos MD, President/Director

            Customer Contact

            • Mr. Zach Cartner, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/18/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Male Excel sent me an advert for $49 to receive testosterone. I'm a 54 y/o male. I agreed to the $49 charge ONLY. Now Male Excel has also charged me $184 for additional fees I never agreed to. I also refused, declined and NEVER AGREED to a membership, which Male Excel has also signed me up for. I just phoned Male Excel and talked to a Filipina representing them in ******, *********** who refused to refund me and claims these are medical professional fees (none of which I ever agreed to). Please refund all charges or send me the testosterone product and syringes I was promised for no more than $100 (as I was told by the sales rep from Male Excel on the phone during our first sales call). I have been lied to. I will pay no more. Refund me the $84 of $184 and send my testosterone (or) refund me both $49 and $184 and never contact me again.
            Read More
            Read 30 More Complaints

            Customer Reviews

            43 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David M

            07/31/2024

            I was a customer 2 times. The first time there was a price increase mid way through my treatment with little explanation. It was very unclear when you where to be billed and for what amount. At the time they said they were creating a new customer portal and try to update visibility on the billing etc. I re-enrolled again in February of 2024 which was easy. I got my first prescription for 3 months. When it was time to refill it turned out that the medical practitioner had been replaced but there was not a notification or follow up with me, nor was I notified. Because of the switch I didn't not get my medication which is an issue for perceiptions. I waited 3 months and finally emailed support again. I cancelled the agreement again and then to be fair was refunded the subscription fee for 3 months. **************** was very responsive I just think they dont have a great back office or system to run the actual program they are trying to create. It appears this is a Florida clinic thats tried to develop a national brand but does not have the logistical support to provide the service as presented. Good people poor execution.

            Male Excel Response

            08/06/2024

            Hello ****************,Thank you for your feedback and for bringing this matter to our attention. I want to clarify a few points regarding your experience. The increase in your prescription dosage in July ******************************************************************************************** membership fees during that period. I understand that any increase in medication costs can be concerning, and I apologize if the adjustment in dosage was unexpected.I'm pleased to hear that our customer service team was able to issue a refund for your medical membership, and I hope this resolved part of the issue. For additional assistance or to discuss your experience further, please don't hesitate to reach out to us directly at ************.We are a nationwide telehealth company based in *********, **, and we value your feedback as it helps us improve our services.Thank you again for your patience and understanding.
            Read 42 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

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