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          Pets Best Insurance Services, LLC has 1 locations, listed below.

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            Business ProfilePets Best Insurance Services, LLC

            Pet Insurance
            BBB accredited business

            Contact Information

            10840 Ballantyne Commons Pkwy

            Charlotte, NC 28277-2492

            Get Directions
            Visit Website
            (877) 738-7237

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            Customer Reviews

            2.72/5

            Average of 323 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            199 complaints closed in last 3 years

            72 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            10840 Ballantyne Commons Pkwy, Charlotte, NC 28277-2492
            BBB File Opened:
            9/1/2005
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Incorporated:
            9/29/2006
            Accredited Since:
            9/1/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            400
            Alternate Business Name
            • Pets Best Insurance
            Business Management
            • Mr. Walter Haugland, Chief Marketing Officer
            • Ms. Katrina Grimm, Compliance Manager
            • Ms. Melissa Gutierrez, CEO
            Contact Information

            Principal

            • Ms. Melissa Gutierrez, CEO

            Customer Contact

            • Ms. Katrina Grimm, Compliance Manager
            Read More Business Details and See Alerts

            Customer Complaints

            199 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Having multiple dogs, we take pet insurance seriously. However, its frustrating to have insurance that takes so long to actually help you. Weve submitted multiple claims on June 1st and made all requested corrections immediately. Nearing 28 days, we have yet to get any response. This concerns me for my larger accident claim on June 15. Insurance is suppose to help make caring for our pets easier. However, these long waits are putting us in a tight financial situation. While the rate for pets best is great compared to others, the turn around time is insanely unhelpful.
            Read More
            Read 198 More Complaints

            Customer Reviews

            323 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Rick B

            07/11/2024

            I think they are a scam. I have 2 cats. I took them both to the vets and submitted claims to Pets Best insurance. 23 days later I haven't heard anything so I call. They tell me one claim is being reviewed but the other claim has not because they just sent for the medical records from the vets. I told them that I put both claims in at the same time so why is it that 23 days later they're just now asking for medical records on one claim when they got the medical records from the other claim apparently as soon as I submitted the claim. I think they're full of c*** and trying not to pay their claims. The last time I submitted a claim with them they said that the veterinarian's office did not send them the information they asked for. I spoke with the veterinarians and they said that they did send that information and that they will send it again. I believe my veterinarian. I believe Pets Best is full of c***
            Read 322 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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