Complaints

This profile includes complaints for Octapharma Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Octapharma Plasma has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Octapharma Plasma

  10644 Westlake Dr Charlotte, NC 28273-3930

• 

  Octapharma Plasma

  3120 Milton Rd Charlotte, NC 28215-5575

• 

  Octapharma Plasma

  5943 South Blvd Charlotte, NC 28217-4123

• 

  Octapharma Plasma

  510 E Francis Ave Spokane, WA 99208

• 

  Octapharma Plasma

  601 Frederick Blvd Portsmouth, VA 23707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the ****** location on 8/14. I am a Veteran who has been coming here to donate off and on for years the wait time just to get to the bed was 3 hours, totally understaffed for the amount of people waiting and even the staff are being purposely slow taking ***** minutes to hookup people once they are on the bed. You have one whole side with no donors and empty beds and empty beds on the other side with two staff to attend to over *************************************************************************** the face and said I can leave, I was like excuse me? I've been waiting here 3 hours and she walked away to get her manager. The manager asked me if I had a question and I told her I didn't ask for her she started going on how I was being combative and I said no I wasn't, I didn't swear or anything frustration is all and I was just voicing my concerns as there are plenty of beds open and to wait as an express donor for 3 hours was unacceptable some of us have jobs. She said well you can donate if you want or you can leave I said I will donate and not waste 3 hours of my time and she kept on pressing me aka bullying until I said that's it I will just reach out to corporate. This was pure bullying tactic by staff and management aka district manager. I've seen them do this same bullying tactic before when someone expressed their frustration. It's is a pure bullying get people with a voice silenced. I contacted support to lodge a complaint and was told someone would reach out to me within ***** hours yes someone called alright the same place where I lodged the complaint about instead of corporate and they let my line ring once and hung up because they know what they did was wrong. I am not in the business of wasting 3 hours of my time just to be bullied out and walking away with nothing, to top it off they have now bared me from coming back because of the complaint which is illegal and retaliatory in nature.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried to donate there and i tried to give some plasma and i left my florida id and i went there today 09/12/2025 and i ask one of the nursed did they find my id and she said my name didnt match either one of them i remember coming there and and leaving and i dont have money to get a new one and i would like to see if Octapharma Plasma at least help me find or rembruse me for it

  Business Response

  Date: 08/15/2025

  Thank you for reaching out to us. We're sorry to hear about the situation regarding your lost Florida ID, and we understand how stressful this must be.
  After checking with our team, we were unable to locate any ID that matches your name. While we strive to create a safe and secure environment for all donors, we apologize; however, we do not reimburse for lost and/or stolen personal items, including identification cards.
  We recommend checking with your local Department of Motor Vehicles (DMV) for options on obtaining a replacement ID. Some locations may offer reduced fees or assistance based on individual circumstances.
  We appreciate your understanding, and we hope to see you again soon under better circumstances. Please dont hesitate to contact us if you have any other questions.

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29 I went to Octapharma plasma ****** location and have not been paid the $50 I am owed for referring ***** ********. Two employees looked at the referral code and one pulled my name up in the system to show the referred person if it was my account. I received ************************** rewards points in the app but even though the person I referred donated 3 times I did not receive the $50 I was promised. I believe its possibly a fraudulent way for the company to save money, they don't pay out what they promise.

  Business Response

  Date: 08/20/2025

  Hello,

  Due to changes in reporting structure, we were unable to respond in the original timeframe given. Upon review and conversation with the management team it was found that Mr. ****** ******** did in fact refer another donor as stated. During registration of a referred donor, it is required to produce a QR code produced by the referee. Due to an IT issue this QR code was unable to be scanned at that time which caused a delay in finding the information to verify this referral. Mr. ******** has been funded the full amount of the referral fee.

  Thank you

  ****** ****

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They asked me to leave after not returning my blood. I didn't expect not to get compensated.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Octapharma Plasma deferred me permanently due to an allergy to adhesives. I was able to donate despite the center having previously known about my allergic reaction to adhesive. After all these years, I was suddenly deferred.

  Business Response

  Date: 07/14/2025

  Ms. ******* previously indicated to Octapharma that she had a sensitivity to adhesives.  As such, this notation is added to a donor's file so that all attending to this donor will be aware of this.   In these situations, Octapharma utilizes hypoallergenic tape to secure gauze at a donor's venipuncture site and needle tubing associated with a donation.  On a recent visit to our ************, Ms. ******* was being attended to by one of our Medical Professionals who, saw the note on Ms. ********* file that she was allergic to adhesives.  Ms. ******* was questioned about the allergy, and she confirmed that she was in fact allergic to adhesives.  At this point the Medical Professional, indicated that hypoallergenic tape needed to be used.  To which Ms. ******* indicated that Octapharma did not need to go to any trouble to get the hypoallergenic tape because she was allergic to that tape as well.  The Medical Professional made note of this and added it to Ms. ********* record.  **************** presented to donate again, she was informed that because she had indicated on her previous visit that she was allergic to both forms of tape used by Octapharma, she would not be able to donate with Octapharma any longer. 

  Customer Answer

  Date: 07/17/2025

   
  I am rejecting this response because: I have been donating for a long time now. Octapharma has been using all forms of tape which has been removed upon donation completion. I did provide a note from my doctor which stated as long as the tape is removed, the process of donating is acceptable. Why after all this time using the tape would I now be deferred? It doesn't make sense. Nothing has happened to me while donating using either tape. I should still be able to donate as long as the tape is being removed. 
  
  

  Business Response

  Date: 07/17/2025

  
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated in ***** on June 23, 2025. The donor bonus was supposed to be 75, 125, and 65 and so on. First donation went smoothly and I got ****************************************** incorrectly and I only received 5 dollars. I came in and made a successful donation and was expecting to receive 125 dollars. But I only received 65 for a third donation and was told I was forced to forfeit the second donation money since it was unsuccessful. I called the staff and they werent willing to adjust my pay. I dont think I should be forced to forfeit the ******************************************************************************* right. Its not even my fault.

  Business Response

  Date: 06/25/2025

  We are so sorry to hear that you had a poor experience with us, *******. At Octapharma Plasma, we have made it our goal to offer a relaxed and positive donation experience for all of our donors and your feedback is instrumental in achieving this goal. Please contact your local Azusa donation center in the hopes that we can amend future experiences with us! 

  Customer Answer

  Date: 06/25/2025

   
  I am rejecting this response because:
   
  As I already stated, I tried calling the ************ and they did not help me. 

  Business Response

  Date: 07/16/2025

  This matter has been amicably resolved with the donor. Appropriate compensation was provided in acknowledgment of the time spent at our facility. At this time, no further action is required. Please do not hesitate to contact us should you have any additional questions or require further clarification.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/10/2025 center won't open on time as the store states, had customers waiting outside with no information on the situation. Many people came and left due to no one answering questions at the center.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint I was stuck by somebody not certified as a phlebotomist, the inserted than re inserted the butterfly needle 4 different times, created air in the line missed site on both arms, I'm in pain I'm hurt and would like to see action took whether it's firing then or closing the **************************************

  Business Response

  Date: 05/28/2025

  Good afternoon, upon watching the video the donor was stuck 3 times their initial stick and two resticks. Were only allowed to stick a donor 3 times per our SOP the donor was also giving a cold compress, and a brochure explain how to treat her arm if it starts to bruise.   The phlebotomist is a certified phlebotomist she has been with the company for 8 months and knows the procedure. I ****** spoke with donor upon leaving and explain to her that we are not allowed to stick a donor 3 times.   Donor stated that she was fine and understood and left. The sticks consist of 2 sticks to continue, and 3rd stick to return the donor her blood back and then end the procedure. 

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The address is included in the complaint.

  See attached.

  Customer Answer

  Date: 05/08/2025

  From: "Mules2024" <****************************>
  To: ***************************************************************************************
  Sent: Wednesday, May 7, 2025 3:04:40 PM
  Subject: Clarification on complaint ID ********
  
  This grievance was filed against Southfield Michigan office, directed towards Octapharma main office for response.
  Thank you
  ***** M. *******
  
  Sent from Proton Mail Android

  Customer Answer

  Date: 05/08/2025

  I want it noted that I have prayerfully considered NOT filing this complaint, but for the good of other people, it needs to be done.I am not deferred, but I do feel threatened by the attitude of ****** at ************************************************************************ Donation ********** mind you, I do fear retaliation for filing this complaint.She has not deferred me, but her Attitude is not representative of OPI.She transferred over from a different centre a few months ago, her workload is 6 machines on each side.She seriously acts like she hates being there, and dealing with donors.F Ex: multiple times I have asked her after my donation is finished "Can I please snap the line shut?" So it doesn't fill up with blood.Every time, she lets the line fill up with my blood, her hateful attitude aside...I want a peaceable and calm resolution to this complaint. She acts like having a job in the State with the 2nd highest employment rate in the country is entitled to her, while I multiple donors I know are SCARED AS H*** of her attitude.Ideally, she'd be moved to the back, the Octalab, where she doesn't infect people with her deep freeze.There's no reason why a pleb should not snap the line shut As Soon *As Possible* when finishing a donation.She transferred from the ******* (********) facility and I don't know why.But I do believe all bans she has issued need to be reviewed, and a few apology phone calls issued to those donors.The floor should be worked by people who are representative of the company, and not people who are raining fire around them and infecting everyone else.Again, I would like it noted that I do fear retaliation for this complaint.I am a donor for going on 8 years. I would like to continue this for another 8 years.But I do feel threatened by the way this employee makes my donation experience go.

  Business Response

  Date: 05/20/2025

  Management has had a sit down with the donor and went over his grievances with said employee. Issue has been resolved as donor stated to management that he has a clearer understanding of the matter.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

  I have somewhat confidence that I will not be retaliated against by this employee with the bad attitude.

  
  Thank you. 

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-31-25& 2-1-25,$395.01, not reimbursed back to Octapharma Fintwist debit card account, that was (fraudulently stolen)!!!,& approved disputed Charges, that has not entirely return to my debit card account!!! To this day of (4-15-25)