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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

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Complaint Details

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  • Initial Complaint

    05/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went to donate plasma on 03/16/2022. I heard nothing back from the company and went to donate again on 03/29/2022. I was then told my blood testing came back reactive for an infection TWICE and I was deferred from donating and placed on the ***** Obviously, this scared me so I went to my doctor and got more blood testing done. My blood test came back completely normal and nothing was found in my blood. I was no reactive for everything. I didnt even have the antibodies. I am very upset that I now cannot donate plasma or blood again in my life over false positive results or a mix up. I have tried to contact the company but nobody seems to answer the phone and I am very upset at the lack of professionalism at this center.

    Business response

    05/12/2022

    Assistant Manager GDB explained to **************** the notification process after receiving a reactive test results according to Octapharma Plasma *** (OPI) and *** standards.  GDB also explained to **************** we have to stand by the results provided to us through the company.  The results **************** received from her doctor cannot be used as a determining factor for **************** having her deferral removed or being removed from the National Donor Deferral Registry (NDDR). GDB told her unfortunately, at this point OPI has to proceed with the results received and **************** will remain on the NDDR. 

  • Initial Complaint

    04/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been donating blood platelets, plasma n whole blood with Gulf Coast ********************* since 2007 n in that time I've donated over 50 gallons of blood, but due to recent developments monetary compensation is required. I've sought out Octapharma plasma., but due to thier reluctance to accept my blood. I've been differed.

    Business response

    04/07/2022

    This donor was given a form for his PCP to fill out because we need more info regarding his health condition.  The donor returned the form to the donation center on 3/25/2022 and has just received our LPs approval. The donor's deferral is in the process of being lifted at this time, and he should be allowed to donate with us.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 17

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

10644 Westlake Dr

Charlotte, NC 28273-3930

Visit Website
(704) 654-4970

Customer Complaints Summary

74 total complaints in the last 3 years.

20 complaints closed in the last 12 months.

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