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Business Profile

Point of Sale Systems

Brilliant POS
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.71

Average of 14 Customer Reviews

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Review Details

  • Cristian C

    Date: 03/06/2025

    My experience with this transaction was great . Sales rep **** made it so easy and smooth . Hope all my future deals go like this one .

  • Joel S

    Date: 12/12/2024

    Joel S

    Date: 12/12/2024

    Heres the revised version with the company name included:Title: Complaint About Jasons Unprofessionalism and False Claims As a small business owner, I depend on reliable partnerships, which is why my experience with ***** from Brilliant POS was so appalling. During a recent call to inquire about merchant services, ***** was dismissive, rude, and unprofessional from the start. He falsely claimed that my business was on a list that prevented it from being eligible for their services.When I asked for clarification, ***** offered no explanation and maintained a condescending tone throughout the call. His lack of professionalism was shocking, especially for someone tasked with assisting customers. Even worse, his claim turned out to be completely false. After ending the call, I contacted another provider who approved my business and shipped the necessary equipment within daysproving Jasons statement was nothing more than a fabrication.This delay caused unnecessary stress and wasted valuable time, hindering my ability to focus on growing my business. Jasons attitude and dishonesty suggest either incompetence or a complete lack of care for his role and the customers hes supposed to serve.Ive since filed a formal complaint with Brilliant POS, as this level of unprofessionalism reflects poorly on the company as a whole. I will also be sharing this experience on social media and with the Better Business Bureau to ensure other business owners are aware of the risks of working with this company.

    Brilliant POS

    Date: 12/13/2024

    We apologize that we cannot facilitate you in the type of merchant processing activities you are performing. But we wish you the best of luck

  • Larry T

    Date: 09/23/2024

    recently made the switch from Square to Clover, and I couldnt be happier with the change! My previous experience with Square was great, but working directly with ******* made it exceptional. Her support was always reliable, even on weekends, which I truly ***************, with Clover, Im finding the transition smooth and the new features incredibly useful for my food truck business. The support has been impressive so far, and Im excited to explore everything Clover has to offer. If youre thinking about making a change, I definitely recommend giving Clover a try. And if youre lucky enough to have a fantastic support team like I did with *******, youre in for a treat! Just don't call her on a Tuesday lol

  • Angelia G

    Date: 09/16/2024

    First and foremost, the ease of the Clover POS System and my amazing Account Manager, made getting started with this new system a life changer. I had my system set up faster than other *********** I have used in the past. Their customer service is top notch, knowledgeable, and reliable. Having a dedicated Account Manager, and the fact that they know what they are doing, makes a huge difference. The system is best I've ever used. Thank you Clover & to my amazing Account Manager.

  • Jodi H

    Date: 08/15/2024

    Excellent, friendly and fast service. They are knowledagable and either a call or email away. Amazing customer service.

  • Krystal C

    Date: 08/15/2024

    **** made getting my business set up with Clover such an easy process!! He was very thorough in explaining everything, and helped me get the application process completed quickly!! Follow-up from Clover, Brilliant and **** has been fantastic!! Really excited to get my inventory set up & to start using the system! - *******

  • Cynthia(Cindy) M

    Date: 07/22/2024

    ***** has been Very attentive and friendly customer service!! Making sure I understand my new system and letting me know that he's available for anything I might need including helping with my inventory ??. So excited to get started!!????Thank you!!

  • April K

    Date: 05/29/2024

    I was able to successfully have my needs met for my business with my POS System. My questions and every concern I was given a rapid response. 4 years down working with Clover, heres to 4 more!

  • Garth M

    Date: 04/30/2024

    We have been with Clover now for 3 full year's with minimal issues. I am an older gentleman who despises technology, which is why I appreciate the system. If and when I have issues the support system is always there to assist....

  • Barbara L

    Date: 04/12/2024

    We have been using Clover since October 2023. It is a great system. The support we have received from ******************************* at Brilliant POS has been great. He is always available to help us through a question or issue. We are a small non-profit Museum and I feel we have unique needs that with ******* help we have been able to work through them all.I highly recommend Clover through Brilliant POS.

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