Complaints

This profile includes complaints for Northwood Ravin's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Northwood Ravin has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Northwood Ravin

  558 E Stonewall St STE 120 Charlotte, NC 28202-3396

• 

  Northwood Ravin

  215 N Pine St Charlotte, NC 28202-2080

• 

  Northwood Ravin

  3904 Providence Rd Charlotte, NC 28211-3952

• 

  Northwood Ravin

  16408 Holly Crest Ln Huntersville, NC 28078-5149

• 

  Northwood Ravin

  1308 Lorna St Charlotte, NC 28205-5281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 25: I submitted my rental application and paid the required $250 security deposit.September 26: I was informed that the unit I applied for was under contract, and I would need to join the waitlist.September 30: I was notified of red flags on my credit screening. I was given five days to resolve these concerns and communicated with Leasing Desk as required.October 4: I provided the requested credit screening results to the property manager, who confirmed they had forwarded them along for review.October 27: After following up, I was asked to provide additional documentation, which I sent to ******* the property manager, the same day. I was later included in an email chain October 31: I followed up with ****** due to lack of response and responded with her sending my rental history reports to my former tenants and cc me in on the email. I believe this was done due to the delay of ******* not completing the task prior. ******* left the company and forwarded my case to Chrissiny on November 1.November 1 - Present: I discovered from Jillians coworker that none of my documentation had been sent to the corporate as promised. Since then, I have followed up with Preserve at ********* and have continued to be given rude and snarky responses from Chrissiny. On 11/1, Chrissiny stated that she would follow up with me the following week 11/3, however I received no update. On 11/10, I followed up and she reported that she handed off my case to *****. At this time, I have received no contact from *****.November 11: I called corporate and was directed to contact ***. I left a voicemail message November 12: I called corporate and did not reach anyone November 14: I attempted contact with *** and corporate numerous times without success and have not received updates on the status of my application.

  Business Response

  Date: 11/18/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where Ms. *** applied for residency.
  
  We apologize for any inconvenience or miscommunication that occurred. Preserve at ********** will agree to refund the $250 payment to Ms. **** We will initiate that internal process, and the refund should be received shortly. Accordingly, we feel Northwood Ravin has acted in good faith to resolve this matter and we appreciate the opportunity to respond to this Complaint. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting on my credit report that I owe i have never been to this place visited or stayed there I advised the debt collector they sent it to I have no idea who they are or the place only reason I know the place is because rent debt automated collectors advised me and that they have accused me of staying there the woman I spoke was rude and told me it will stay on my credit because I asked her to email me the fraud packet due to not having a mailing address and hung up on me I have a police report that show I have been a victim of identity theft this is stressful. It shouldnt even be to the point I have to have anything filled out because its not my debt also I want proof that I was there and stayed there as well as any additional information. They say this debt was from 2022 I found out I was a victim of identity theft soon after. Please fix this issue. I have police report and *** report and I have already reported this to you

  Business Response

  Date: 10/03/2024

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of the apartment communities in question. We have notified our third-party collection agency that Ms. ******* has claimed this debt not to be hers, but that instead she is a victim of identity theft/fraud. Pursuant to the third-party collection agencys policies and procedures, collection efforts will cease, and the agency will submit a request to the credit bureaus for the tradelines to be removed from Ms. ******** credit report. Please allow ***** days for the credit bureaus to process the request and update Ms. ******** credit report. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonable and in good faith to resolve this matter.   

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into The Vue 03/2024 and each months Ive had an issue.. after one use of the washer & dryer it damaged my clothes , $80 cover, and my sheets, in addition to drying clothes for several hours.I put clothes in (not much as they are already extremely small & outdated)and after several hours the dryer just cuts on and cuts off. Itll dry for an hour .. then I touch them and they are still DAMP they never fully dry my clothes causing my electric bill to SKYROCKET!!!! I went from $110 on average to over $220 every single month which is alarming bc Im extremely well with finances and managing bills but their old dryer ***** away over $100 & I live ALONE and left a 2br with windows so nothing really changed with the type of apartment I reported this immediately and they only came up cleaned the dryer vent and literally just ran a cycle in the washing machineI noticed that it still was happening and put in several more requests .. again nothing occurred. The third or 4th time I spoke with someone I was told that they were currently switching out the *************** and theyll see if they can change mine. He also mentioned that they were currently flipping apartments & adding these new ** units since the current Bosch units were going out & its evident bc theres several by the trash can and on the 2nd floor in the stairway .I even showed evidence of the damage to my clothing, nothing occurred since the Bosch technician stated it works ., but think about it. Just because a car drives doesnt mean its not going to breakdown soon. Small issues( like mine) occur before things just completely stop working. I spoke with the property ************* disregarded me bc she was in a rush to pick up her kid & had 5 minutesnext issue.. prior to moving in there were loose baseboard trimming around the island that got fixed but other trimming didnt get fixed. Same accent light goes out twice within 30 days(clear electrical issue)Mold behind shower tiles

  Business Response

  Date: 09/27/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where Ms. **** resides.
  
  The apartment community has its on-site maintenance team making any necessary repairs to the loose trim and replacing the refrigerator filter. The tile issue needs to be repaired through a third-party vendor. They have been contacted and the repairs will be scheduled soon.Lastly, the washer/dryer have been inspected and both appliances are functioning properly. There is no reasonable need to replace them, nor would they be the cause of an increase in an electric bill.
  
  Northwood Ravin has acted in good faith while addressing these concerns and we appreciate the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 09/29/2024

   
  I am rejecting this response because:

  I have shown leasing my damaged clothes, made them aware of how it continues to run for hours without being on and how my clothes are still damp.

  These discontinued bosh dryers that were installed in 07 & in use since 2010 are GOING BACK! Slow drying, damaging clothes, increased electric bills are those exact signs!

   

  i have also attached the first three electric bills received , theres no way for a 300KWH usage for 17 days, 989 KWH for around 30 .. then it DRASTICALLY jumps to around 1445 KWH the next month!
  

  I live ALONE, I have ALWAYS been cautious about my electric bill as I used to work for an energy supply company . 
  

  I left a 1300 square foot unit with an average bill of $100 to over $200 for this unit after the air & water has already went out SEVERAL TIMES SINCE MOVING!

  theres no coincidence that you have these same washer dryers lined up by the trash can & in utility rooms because they are OLD! You wouldnt be replacing these things if they werent actively going bad. A Bosch agent came out & said it working which means it is on, but just because a car is moving doesnt mean that there isnt an oil leak. 
  

  common sense should tell you that there are warning signs before actually destruction , but when youre a greedy slumlord you accommodate some over others .

   

  also yes the trim and lights were fixed . In regards to the mold behind the shower tiles.. someone came Friday and did NOTHING. Two showers ( both rarely used) has cracked grout and seal which is the exact cause of mold (water being trapped). 
  

  also as someone who owns a real estate company outside of other businesses, I find it alarming that there are hundreds of residents living in outdated units that DO NOT HAVE  GFCI certified outlets  

  
  

  Business Response

  Date: 10/02/2024

  Our position remains the same that the appliance has been inspected and is functioning properly. There are various reasons why an electric bill would increase and there is no correlation between that and the appliances. For example, the higher bills were during warmer weather months so the air conditioning could have been used more. We understand that Ms. **** would prefer to have the other appliances that are being installed in the upgraded units, but again, there is no reasonable need to replace her current washer and dryer. Thank you for the opportunity to respond.   

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a paying customer - I paid $200 at a salon in the complex - and legally parked in the parking garage. A rogue security agent put me in imminent fear of my life when he violently knocked on my window as I was leaving the garage saying I couldnt park in the garage? Why not? Its business hours (7:54 pm on 8/27/2024) and I am leaving a business after being legally parked in a garage you designed for that. Im not alleging discrimination because I dont know this mans heart - but as a person of color - I find it incredibly weird a rogue and corrupt security guard would tell paying customers who are totally well behaved and sober and well dressed they cant park in a parking spot that is designated as a legal parking spot. That is beyond weird. He may have been seeking to provoke a violent confrontation. I dont know. I do know because of this guards unprovoked and bizarre misbehavior, I was in imminent fear of my life and very close to calling CMPD. Who in their right minds thinks its okay to violently bang on windows of customers cars as they are leaving businesses after patronizing them?

  Business Response

  Date: 09/03/2024

  Thank you for bringing this incident to our attention. This behavior does not align with the expectations of our employees and will be addressed. We apologize for any discomfort and stress this incident may have caused. 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is fully satisfactory to me with no caveats.  This is the best response I could have expected.

  Those who patronize businesses during business hours, and are legally parked, and are totally sober and otherwise well-behaved should never, ever feel threatened or unwelcome at the Midtown complex - especially for BIPOC people like me in Charlotte.  This is not *******.  This is not Charlotte.

  
  Thank you. 

  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a Unit in Townhomes at ************ Village and it was unfit for habitation the day we moved in. The kitchen sink was leaking and unusable, the master bathroom tub didn't drain and the showerhead didn't work, there were ants coming into the Unit and we kept finding roaches. Further, the Unit did not have a carbon monoxide detector on the second floor, in violation of North Carolina state law. Each day we lived in the Unit we continued to find new problems. The dishwasher rack broke almost immediately, there were ***** droppings in a kitchen cabinet, and the A/C filters were absolutely filthy. We notified management of all of these issues and requested a carbon monoxide detector pursuant to state law. We were told a plumber would be needed to fix the sink. Four days later, one of the property maintenance **** finally fixed it with putty, which began to peel off again within a few days. We were told by a company ***resentative that despite state law, no carbon monoxide detector was needed for the second floor. Then we were told by another employee that detectors had been order and would be installed. A week later, a maintenance *** came to our door to tell us he did not have any carbon monoxide detectors and could not install one.Pest control did not come to our Unit until almost a week after we ***orted ants and roaches, and even after treatment we continued to see bugs. The company never notified us that our Unit was not ready to move into because of the significant ***airs it still required. Instead, they charged us above-market rent to live in the Unit while they continued to make ***airs.We reached out to the company to resolve the problems and were told that a lease termination agreement had been recommended. We moved out of the Unit and, eleven days later, were notified that the Company would continue to charge us rent.

  Business Response

  Date: 09/04/2024

  This is a response to the BBB by Northwood Ravin (NWR), the property manager of the apartment community where ************** resides.
  
  ************** spoke with a representative at the apartment community to discuss this complaint. It is my understanding that the conversation addressed Ms. ****** concerns, and that this issue has been resolved between the parties. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the resident of ***** Holly crest lane ********************************************************** for about 7 years. In **** I had unexpected life events beyond my control and I had to move out. 1. There was a guy working in the corner office, the others called him ****, I don't know his real name because he never introduced himself and didn't have a badge. I was sent to him by *****. I asked **** if he can do smth to help me out in this situation since I have been living there for so long and paid my bills in time and he told me that he would contact headquaters. I was waiting and waiting, later I would find out that you always have to wait and remind them because no one ever calls or writes back. Later I visited him in his corner office, he started to look at the screen and moving mouse cursor like he is doing smth (despite I was looking at the same screen) and told me that I need to pay two rents. The amount approximately $2600 for **** and July. Let's remember that amount.The question is WHY he made me wait all this time if he didn't even contact anyone to help me and he makes the decisions himself? Despite all of that I agreed and paid for **** and he told me July rent left.2. In July ***** tells me that I need to pay additional $500 fee which he cannot explain. Keep in mind that this conversation is going on for two months already!So you can see the invoice attached.One week they tell me that this is pro rated amount, another that it a mistake with IT department and it goes on and on. I don't even have enough letters here in this portal to itemize all counts of lies. You can see the final invoice attached. It took them one month to create final statement. They do not answer direct questions and use different tactics to mislead you. I have to start the same conversation with ***** all over again about the same topic and he acts like he see or hear me for the first time.***** feels pleasure from emotionally torturing people! Now he threatens that he will send me to collections.

  Business Response

  Date: 08/05/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where **************** resides.
  
  **************** met and spoke with a representative at NWRs corporate office to discuss his complaint and his request that his Final Account Statement be revised. It is my understanding that this meeting and communication addressed ****************** concerns, and that this issue has been resolved between the parties. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  Thank a lot BBB and God bless all of the people working there. Yes we resolved the issue while the complaint was processing. Thanks for the support. I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. 
  
  Thank you. 
  

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment at Solstice Apartments on 5/17/2024. At the time, there was a lease special if you were to move in on or before 5/17/2024 you will receive a $1500 **** gift card upon residing in the unit after 30 days. I was advised my by leasing personnel that I should expect to receive the gift card by 6/20/24. Now they are stating they are unsure when it will arrive. This is a huge inconvenience as one of the reasons of me moving to Solstice Apartments was because of this special. The promotion is falsified. Upon advertisement it stated You will receive $1500 to move *special conditions may apply please contact leasing agent. Once contacted, you are advised you will receive it after 30 days of living in home. It does not state nor are you informed there will be additional days due to shipment of the promotion.

  Business Response

  Date: 07/01/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where ************** resides.
  
  NWR apologizes for any delay in ************** receiving her gift card. It is my understanding that the gift cards were delivered, and it is our position that this issue has been addressed and is resolved between the parties. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

• Initial Complaint

  Date:04/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to an apartment and have yet to sign a lease or move in. There is a promotion they annouced for two months of free rent if you lease and move in by April 30th. There was no terms or conditions stating new applicants only or previous applicants not eligible. The leasing off is saying I can not get the promotion because I already had my application in. Again the promotion was for lease and move in by April 30th which I will be doing. I simply want the offer as it was advertised. After I contacted them they added the verbiage new applicants only. I wish to be treated fairly and receive what was advertised to everyone.

  Business Response

  Date: 04/18/2024

  This is a response to the BBB by Northwood Ravin (NWR), the parent company of the apartment community in which ************** applied.
  

  The Complaint is correct that the apartment community was running a move-in special and offering concessions for certain leases. However, ************** applied prior to when the special started and was advertised. The special was not retroactive and would not apply to applications that were received prior to the date in which the special began.
  
  We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonable and in good faith. Thank you.  

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the hour of moving in it was deemed that there was no hot water and the washer/dryer were not even hooked up. Parts were hanging off the machine. When I went to the leasing office they sent a tech to fix the washer/dryer but did not address the hot water. When we ran the washing machine to clean it, it dumped gallons of water flooding the front half of the unit. Causing water to seep under the flooring and wet the drywall and sheet rock as well as flow down to the first level. When I returned to the leasing office they sent the tech again who showed up intoxicated and said it wasnt an emergency and they would be back tomorrow. The next day the leasing office admitted to knowing the unit was bad as they had the same issues with it in another unit and decided to move it to mine causing the flooding. The property manager stated it was my fault and I didnt check the unit before signing the lease even though I wasnt permitted in the unit until I signed. I requested the lease be terminated due to the lies of the property and the failed resolution with a non emergency flood. The property manager again stated that the lease will not be terminated but they would ***** rent payments which according to the lease cleaning and repair is not able to be ratified by abatement or termination but they were willing to only ***** payments? The lies continued with failure of the corporate office and regional manager to make needed contact and communication. The property also deemed the event a Non emergency which would require by law and lease to notify me prior to entering or repairs to the unit. The property failed to provide me with a resolution or new date of move in as well and failed to gain my approval for access to the unit. The property is changing the lease to their satisfaction but will not uphold my request and blaming me for the issues.

  Business Response

  Date: 04/09/2024

  This is a response to the BBB by Northwood Ravin (NWR), the parent company of the apartment community in which **************** resides.
  

  Although NWR disagrees with certain statements made in this Complaint, it is important for our residents to be heard and NWR apologizes to **************** for any inconvenience caused. NWR has since been in direct contact with **************** and an amicable resolution has been reached between the parties.
  
  Accordingly, we appreciate the opportunity to respond to this issue and believe that the matter is resolved and that Northwood Ravin has acted reasonable and in good faith.   

  Customer Answer

  Date: 04/10/2024

   
  I am rejecting this response because:
  

   In their response, NWR states that we came to a solution, which is incorrect. They did not provide me with any reasonable options, except for move-in to an apartment that has water damage or terminate the lease and pay $12,000 - $15,000. As a business, they failed to even try to address my concerns. I only signed the notify to vacate because I did not want to be responsible for any additional costs while this issue is being resolved. It was not to say that I agree to the options that were provided to me. Ultimately, I do not want to live at **********************. I made it very clear that I have experienced issues with mold in my previous apartment complex, and I do not want to go through that again. It is ridiculous that NWR thinks that they have been reasonable and fair during this whole process. 

   

  Thank you!

  - *****

  
  

  Business Response

  Date: 04/16/2024

  A representative from NWR has been trying to contact **************** to discuss his request in more detail. We do require a written document to be signed to finalize this matter, so we kindly ask **************** to contact the Community Manager to discuss. Thank you again for the opportunity to respond to this matter.

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********: I was contacted in May, 2023 by ****** who provided me with options to renew my lease. I contacted her several days later to inform her that I would be renewing my lease for 1 more year at the rate that she quoted me of $2,050 per month. I then had major shoulder surgery and was bedridden for the entire month of May. ****, ************************* to be more mobile so I could get back to normal. I noticed that I had not heard back from ****** for some time so I followed back up with her by email again on 6/15 to see where things were with my new lease. I got no reply. I followed back up with her again on 6/20 and again on 6/22. My last email also included my proof of annual renter's insurance. Both emails, however, I got no reply. I was also contacted by ****** who left a VM on 6/24 inquiring about my intention to renew or not. Stunned, I immediately called him back but got a voice mail. I left a message that clearly stated my intent to renew my lease and anyone listening to my message would have clearly heard this. A week went by and I still have not heard back from anyone. On 6/6 I emailed ******, the Manager and explained that I have repeatedly been trying to reach someone but am getting no where. I also included my proof of renter's insurance again to show good faith. I still did not receive a reply. Absolutely disgusted at this point and in my pain I went to the leasing office in person. By this time my lease had expired and had received no help. It was if I was expected to do their job and It infuriated me. By the time I finally demanded a new lease approximately 14 days had gone by since my lease expired. After all I went through they have the nerve to charge me the month to month rate for those 14 days which I refuse to pay. I will not pay for their missteps and expect an account credit. There's also a Guest Suite charge of which I cancelled within the appropriate time but was not refunded and 2 late fees in error. Leasing needs to answer emails

  Business Response

  Date: 03/12/2024

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager for **********, the apartments where **************** resides. ********** made numerous attempts to connect with **************** regarding his lease renewal.Any unanswered communications from **************** were because the employees he contacted were no longer employed at that property. Although ********** had the right to charge the full pro-rated month-to-month rate, they charged a reduced rate out of a gesture of good faith. Lastly, **************** did not cancel his guest suite reservation prior to the deadline so the fees charged were accurate and proper. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonably and in good faith to resolve this matter.