ComplaintsforNorthwood Ravin

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Within the hour of moving in it was deemed that there was no hot water and the washer/dryer were not even hooked up. Parts were hanging off the machine. When I went to the leasing office they sent a tech to fix the washer/dryer but did not address the hot water. When we ran the washing machine to clean it, it dumped gallons of water flooding the front half of the unit. Causing water to seep under the flooring and wet the drywall and sheet rock as well as flow down to the first level. When I returned to the leasing office they sent the tech again who showed up intoxicated and said it wasnt an emergency and they would be back tomorrow. The next day the leasing office admitted to knowing the unit was bad as they had the same issues with it in another unit and decided to move it to mine causing the flooding. The property manager stated it was my fault and I didnt check the unit before signing the lease even though I wasnt permitted in the unit until I signed. I requested the lease be terminated due to the lies of the property and the failed resolution with a non emergency flood. The property manager again stated that the lease will not be terminated but they would ***** rent payments which according to the lease cleaning and repair is not able to be ratified by abatement or termination but they were willing to only ***** payments? The lies continued with failure of the corporate office and regional manager to make needed contact and communication. The property also deemed the event a Non emergency which would require by law and lease to notify me prior to entering or repairs to the unit. The property failed to provide me with a resolution or new date of move in as well and failed to gain my approval for access to the unit. The property is changing the lease to their satisfaction but will not uphold my request and blaming me for the issues.

  Business response

  04/09/2024

  This is a response to the BBB by Northwood Ravin (NWR), the parent company of the apartment community in which **************** resides.
  

  Although NWR disagrees with certain statements made in this Complaint, it is important for our residents to be heard and NWR apologizes to **************** for any inconvenience caused. NWR has since been in direct contact with **************** and an amicable resolution has been reached between the parties.
  
  Accordingly, we appreciate the opportunity to respond to this issue and believe that the matter is resolved and that Northwood Ravin has acted reasonable and in good faith.   

  Customer response

  04/10/2024

   
  I am rejecting this response because:
  

   In their response, NWR states that we came to a solution, which is incorrect. They did not provide me with any reasonable options, except for move-in to an apartment that has water damage or terminate the lease and pay $12,000 - $15,000. As a business, they failed to even try to address my concerns. I only signed the notify to vacate because I did not want to be responsible for any additional costs while this issue is being resolved. It was not to say that I agree to the options that were provided to me. Ultimately, I do not want to live at **********************. I made it very clear that I have experienced issues with mold in my previous apartment complex, and I do not want to go through that again. It is ridiculous that NWR thinks that they have been reasonable and fair during this whole process. 

   

  Thank you!

  - *****

  
  

  Business response

  04/16/2024

  A representative from NWR has been trying to contact **************** to discuss his request in more detail. We do require a written document to be signed to finalize this matter, so we kindly ask **************** to contact the Community Manager to discuss. Thank you again for the opportunity to respond to this matter.

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  **********: I was contacted in May, 2023 by ****** who provided me with options to renew my lease. I contacted her several days later to inform her that I would be renewing my lease for 1 more year at the rate that she quoted me of $2,050 per month. I then had major shoulder surgery and was bedridden for the entire month of May. ****, ************************* to be more mobile so I could get back to normal. I noticed that I had not heard back from ****** for some time so I followed back up with her by email again on 6/15 to see where things were with my new lease. I got no reply. I followed back up with her again on 6/20 and again on 6/22. My last email also included my proof of annual renter's insurance. Both emails, however, I got no reply. I was also contacted by ****** who left a VM on 6/24 inquiring about my intention to renew or not. Stunned, I immediately called him back but got a voice mail. I left a message that clearly stated my intent to renew my lease and anyone listening to my message would have clearly heard this. A week went by and I still have not heard back from anyone. On 6/6 I emailed ******, the Manager and explained that I have repeatedly been trying to reach someone but am getting no where. I also included my proof of renter's insurance again to show good faith. I still did not receive a reply. Absolutely disgusted at this point and in my pain I went to the leasing office in person. By this time my lease had expired and had received no help. It was if I was expected to do their job and It infuriated me. By the time I finally demanded a new lease approximately 14 days had gone by since my lease expired. After all I went through they have the nerve to charge me the month to month rate for those 14 days which I refuse to pay. I will not pay for their missteps and expect an account credit. There's also a Guest Suite charge of which I cancelled within the appropriate time but was not refunded and 2 late fees in error. Leasing needs to answer emails

  Business response

  03/12/2024

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager for **********, the apartments where **************** resides. ********** made numerous attempts to connect with **************** regarding his lease renewal.Any unanswered communications from **************** were because the employees he contacted were no longer employed at that property. Although ********** had the right to charge the full pro-rated month-to-month rate, they charged a reduced rate out of a gesture of good faith. Lastly, **************** did not cancel his guest suite reservation prior to the deadline so the fees charged were accurate and proper. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonably and in good faith to resolve this matter.   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/10/2023 I put a maintenance request in for our dryer to be fixed on 11/12 maintenance came out and said this is the 3rd time its been broken since youve lived here well get you a new one, and Ill be back later today they never came back. 11/13 I put in another request hoping to get a working washer and dryer and not needing to go to the laundromat. Heard nothing. Went to the front desk and they said theyd send someone out. Heard nothing. 11/19 put in another request. 11/25 all maintenance requests were marked as completed Our washer and Dryer still does not work and HAS not been fixed.12/14 I put in another request and maintenance came out on 12/17 saying once again theyll get us a new washer and dryer and theyll be back within the hour again no one came back. We have spoke to the front desk on multiple occasions with them telling us nothing we can do and ****** the maintenance manager to my understanding has done nothing.We are now on 12/31 with still no working washer and dryer. Having spent $200+ at the laundromat with something that was offered in our lease.Not pleased with the village at commonwealth and north wood ravens maintenance team. It has been like this since we moved in over a year ago.I would be VERY weary about moving in here and not do so unless you are okay with waiting months for basic maintenance to get fixed.

  Business response

  01/05/2024

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where the Consumer resides.  
  
  NWR has addressed the issues with the washer and dryer and will have a new unit installed. Additionally, a team member from NWRs corporate office has been attempting to contact the Consumer to discuss their request and concerns in more detail. Accordingly, it is our position that the parties are working towards a resolution and that the matter should be resolved soon. Accordingly,we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We are approved and ready to sign our lease when we happened to drive past our unit one morning and saw trash everywhere. Rats in daylight ..In fact our unit was right above the dumpster room which was never disclosed to us during the tour. We see maintenance coming from a door below our soon to place with huge dumpsters and debris trailing behind. So. I reached out to north-wood ***** corporate and the leading consultant with my concerns And guess what? I havent heard a word back from anyone . never returned my calls ,email or 300 I spent to apply for a $2,700 apartment that was right above the community trash dumpster that is hidden below it from sight. This was never disclosed to us

  Business response

  12/01/2023

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of the apartment community where **************** applied. NWR denies any of the allegations in the Complaint but are willing to resolve this matter amicably. A team member from the apartment community will be contacting **************** regarding this Complaint and processing her request. Accordingly, it is our position that the parties are working towards a resolution and that the matter should be resolved soon. Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at the Holly Crest apartments, managed by property owner, Northwood Ravin for almost 3 years. These are labeled as nonsmoking buildings and from the time I moved in, I have experienced several smoking neighbors wherein the smoke penetrates my unit and has also caused me to sustain property damage to my personal belongings. In addition, the qualifications for renting a unit has severely decreased, which led to a brutal murder of a resident in June 2023. Due to these factors, I have requested to be released from my lease and have provided my required 60-day notice to vacate my apartment. I have also asked for the early term penalty to be waived. I have sent several emails to the manager as well as corporate and NWR has failed to acknowledge my notice. NWR has and continues to breach my right of quiet enjoyment of my home, fails to rectify the situations, fails to respond in a timely manner. I am seeking resolution of my request to vacate my unit to include waiver of my early termination. If we cannot resolve this amicable, I will take legal action against NWR to include damages to personal property, refund of increased rental rate to relocate to different unit, moving expenses and attorneys fees and costs.

  Business response

  10/10/2023

  This is a response to the BBB by Northwood Ravin (NWR), the Owner of Holly Crest Apartments where Ms. ****** resides. NWR apologizes for any miscommunications regarding the termination of ****************** lease agreement.The Community Manager has reached out to Ms. ****** directly and it is our understanding that the matter has been amicably resolved between the parties.Accordingly, we feel Northwood Ravin has acted in good faith while addressing this matter and we appreciate the opportunity to respond to this Complaint. 

  Customer response

  10/11/2023

   
  I am rejecting this response because: NWR has not yet confirmed they will waive my early termination fee. I have attached a copy of the email I received yesterday asking for confirmation of my move-out date, however, as you can see from the email, there is nothing further. Please have NWR confirm (in writing) that my full term fee is waived. Then this will be considered resolved. 
  
  

  Business response

  10/11/2023

  The Community Manager for Holly Crest Apartments emailed Ms. ****** at 12:22PM today and confirmed in writing that she would not be charged the early termination fees and she was provided a document to sign reflecting the termination of her lease agreement. Accordingly, we consider this matter resolved. Thank you for the opportunity to respond. 

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ******* Apartment Complex in ***** ******* and their Corporate Owner Northwood Ravin have been notified multiple times about the awful condition of the ***********************. It is practically barren of grass and muddy while rocks and sharp objects permeate what should be a fun outing for Residents and their Dogs. Dog owners pay an initial fee of $500 and $35 monthly fees. Unfortunately, all attempts to remedy this deplorable condition have been met with no response whatsoever or "we're waiting on bids". A reasonable person can conclude that it doesn't take months to get a ********** on improvements for a very small Dog Park. Our attempts to contact the President of Northwood Ravin, their Legal Counsel, and their VP of *************** have been ignored. Additionally, their ************************* provides no suggestion, remedy or even a courteous reply. Nothing! We would kindly request your assistance in this matter. Hopefully, you can encourage Northwood Ravin to do the right thing and please repair our Dog Park. Thank you, *******************

  Business response

  09/25/2023

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of ****************** at ***********, where *********************** resides.
  
  ****************** at *********** is a new construction community and one of its current priorities is finalizing the design of the dog park. The only remaining item for the dog park is to install either sod or artificial turf in the area. Please understand that this is the only pending item and it is simply cosmetic, the functionality and ability of residents to use the dog park has not been impacted. During ************** residency at the community, the dog park has been fully accessible and safe for residents to enjoy with their pets.
  
  Northwood Ravin is working diligently to obtain bids from qualified vendors to complete the work. ************** has been updated along the way and all his correspondence has been responded to in a timely manner. We appreciate the opportunity to respond to this Complaint and feel that Northwood Ravin has acted reasonable and in good faith in their efforts in this matter. 

  Customer response

  09/25/2023

   
  I am rejecting this response because their response is not accurate. I was the first resident to move into the ******* on Jan. 12, 2023. Contrary to the *** reply, the Dog Park had not even been started. It took several months before completion. Strangely thereafter, *** planted two unnecessary Palm Trees in the tiny Dog Park. These trees took up much needed space and were a danger as several dogs ran into them while running and playing. After an agonizing period of asking, begging and pleading, *** finally had the Palm Trees removed. Unfortunately, *** never replaced sod and divots nor removed rocks and sharp objects afterwards. It has now been over two months, and *** has done absolutely nothing. No new sod, no artificial turf. They rely on their ridiculous claim that they must follow a process which will result in nothing completed until ****. How many bids do they need and why does it take months to get them? A local company located less than a mile from ******* with 105 reviews with a perfect score of 5 said they could provide bids and have the work started and completed in October, 2023. Sadly, ******* had no interest. So everyday Dog owners continue to pay their rent on time as well as monthly Pet fees while they slip and slide dangerously through the filthy slop and mud of the *** ***********************. Should Dog owners post these awful scenes on the *** ******* website so whoever wrote the *** response can get a dose of reality? *** has only once alluded to a possible dog park resolution in a message to residents back in July, 2023. Crickets since then. ***: please help us!!!!!!  *******************;
  
  

  Business response

  09/29/2023

  Upgrading the dog park and putting in either sod or turf is a priority for Northwood Ravin. As previously stated, ************** has been updated along the way and his communications have been responded to in a timely manner. We understand the frustrations over the timeline and progress, but Northwood Ravin is working towards a resolution. It is Northwood Ravins goal to provide the luxury and top-quality amenities that our residents deserve. We thank you for the opportunity to respond to this Complaint and look forward to an amicable resolution. 

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi there. I am reaching out as I have been having pest issues in my apartment since I moved in, back in May 2023. Roaches have been found on several occassions and management continues to say that they are handling it, yet roaches are still infesting my apartment. I have followed proper protocol of submitting maintenance requests and filing wrtitten complaints to the office. A formal complaint was filed to my apartment on 06/06/23. Management attempted to help with the issue but roaches continued to invade my apartment. I continued to submit maintenance request and even emailed ***** and I was ignored. There was even an instance where they told me she was out of the office, yet I saw her sitting at her desk when I was talking to one of the leasing staff, ******. On 07/19/23, I reached out to NWR Cares because I wanted answers and was tired of being ignored. In additon, the night prior, roaches were found crawling through the ceiling vents. I submitted a request and pest control did came out that week. However, I was told that nothing could be done since they could not access the vents and that this was a bigger issue. On 07/20/23, managment sent a letter to residents, informing us that inspections would be done as there had been several complaints about pests on the 3rd and 4th floors. It is 07/30/23 and I still have roaches in my apartment and in my vents. One fell from the bathroom vent this morning as I was getting ready. Per lease, I put in a pest control request so that I could document my issue. Providence Row is allowing residents to live with roaches. They are in violation of habitability laws and this needs to be corrected because health issues are becoming apparent. Providence Row does not care about residents because if they did, they would have reached out to discuss solutions to making me happy and they have not.

  Business response

  08/04/2023

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of the Consumers apartment community. Northwood Ravin takes these allegations very seriously and have been communicating with the Consumer every step of the way. Furthermore, Northwood Ravin has been working expeditiously with its third-party pest control company to address the issues raised in this matter.
  
  Upon receipt of this Complaint, Northwood Ravin contacted the Consumer to discuss her concerns in more detail. It is our understanding and position that this matter has now been resolved. We appreciate the opportunity to respond to this Complaint, please let us know if any additional informed is needed.   

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unit had roof leaks resulting in water, mold issues will damage on second floor which took two months to correct. I asked and was granted $50O in rent relief. Two months of not being able to use second level floor. Rent currently $2400 per month. Shortly thereafter, a/c heat out for approx 10 days. . Unit spit out tons of dust and debris setting off fire alarm. Management committed to assist with cleanup, however, contractor walked out. I met with manager to seek approval for me to contact with cleaning person to assist with this big mess and she approved $150. Now she will only credit me $100 on rent. I just paid $150 for unit to be cleaned after water, mold incident taking over two months to correct. Now I am being shorted after manager approved. This is a small amount but it is violation of agreement with management. I also requested rent relief for ten days of no heat or ac the following month. Manager refused to respond either via email or in person.

  Business response

  11/23/2022

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of The Townhomes at Chapel Watch Village, the townhome community where ******************************* resides.
  
  As stated in the Complaint, there was a water intrusion incident that occurred in her townhome which required repairs and remediation efforts. ******************** was previously provided a concession due to the inconvenience and we have since agreed to reimburse her for the cleaning expenses she incurred. However, at no point in time was ******************** without functioning heat or air conditioning, thus no further concessions are warranted. It should be noted that the previously provided concession far exceeds the current concession she is requesting. Accordingly, ******************** has been compensated for any costs and inconveniences that she experienced.
  
  We appreciate the opportunity to respond to this Complaint and feel that Northwood Ravin has acted reasonable and in good faith in their efforts to resolve this matter. 

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place has placed on my credit and with real page /leasing desk screening company that I stayed there and I have a balanced owed. I have never lived there or even visited how do they allow something like this to happen Im not sure if this is a case of identity theft but it need to be corrected

  Customer response

  05/27/2022

  This place has placed on my credit and with real page /leasing desk screening company that I stayed there and I have a balanced owed. I have never lived there or even visited how do they allow something like this to happen Im not sure if this is a case of identity theft but it need to be corrected This place is owner by northwood Ravin LLC in Charlotte the complex that issued a statement to my credit and screening is townhomes or briddlestone in pineville

  Business response

  06/03/2022

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of The ************************. We received a rental application from ***************** and as such, the balance due she is referring to is from the application and administration fees. We have notified our third-party collection agency that ****************** has claimed this debt not to be hers, but that instead she is a victim of identity theft/fraud. Pursuant to the third-party collection agencys policies and procedures, collection efforts will cease. Please allow up to thirty (30) days for the account to be updated. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonable and in good faith to resolve this matter.   

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It May ********* have had a lot of problems with this complex. The last two are what I am writing about it. In November there was a leak in my garage, I explained it was ****** worth of damage to my personal goods and there was no apology, no offering to help pay, nothing. Didnt even get notified what was done to fix the issue, even though I asked multiple times. Then came my water spot on my ceiling that I opened a ticket on 1/10/22 about, the vendor came to look in my apartment and left my patio door open with my AC running. I have pets, this is unsafe. I asked the office to not let anyone into my apartment without scheduling it with me. 5 days went by and nothing happened. Then someone came without it being scheduled while I was working from home. I expressed my displeasure as I asked for these to be scheduled. Nothing else again for weeks. Then while I was out of town someone entered my apartment again without scheduling. This time though they painted the spot on the ceiling that wasnt done properly you can still see the spot, but the part that has me furious right now is they did not use a drop cloth. They stood over my 65 inch tv and got paint on the tv, on my tv stand, and on my sound bar. The maintenance manager WATCHED them do this without saying anything. I have it on video. I want my property cleaned or replaced, this is unacceptable. I know talking to the management here will be useless, and your NW Cares lines just likes to put things back on your residents without solving issues. On another note. I move out 4/26/22. I have had 2 letters, 4 emails, 5 phone calls, and a knock on my door to renew. This is harassment, do not give people a date to give an answer by then harass them.

  Business response

  02/11/2022

  Response:  This is a response to the BBB by Northwood Ravin (NWR), the parent company of the apartment community in which ************ resides.
  
  NWR apologizes for any inconvenience caused by our employees and third-party vendor that came to inspect and complete repairs in ************** unit. We expect our vendors and employees to perform their duties with the upmost care and respect for our residents space and belongings.
  
  Accordingly, we welcome the opportunity to amicably resolve this issue and request ************ contact the Community Manager directly to schedule having her items cleaned. Additionally, if ************ does not wish to renew her lease with NWR, we ask that she contact the ************** directly so that she can complete our Notice to Vacate form.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩