Complaints

This profile includes complaints for Adam's Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adam's Auto Group

  6027 N Tryon St Charlotte, NC 28213-7814

  
• 

  Adam's Auto Group

  4008 Wild Nursery Ct Charlotte, NC 28215-5345

  
• 

  Adam's Auto Group

  6625 E Independence Blvd Charlotte, NC 28212-7255

  
• 

  Adam's Auto Group

  6501 South Blvd Charlotte, NC 28217-4375

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My GAP policy was cancelled with **** and I received confirmation that it was sent to Adams Auto Group. I contacted Adams Auto Group on April 8, 2025, at 4:26pm and spoke with *******. At that time, she advised that since the request of cancellation just came in, she would have to speak with her manager who just came into the office and advised she would call back. ******* also confirmed the good through date of April 10, 2025, of the cancellation request. ******* confirmed my contact number and stated that she would call me back once she had a chance to speak with her manager. I never received a call back from *******. Since I did not receive a call back, on April 10, 2025, at 9:03am I spoke with ******* who advised that she was still working on it and would call me back. I never heard back from *******. So, i reaching out again on April 14, 2025, at 3:36pm and left a message requesting a call back. I never received a call back, so I contacted ******* again on April 16, 2025, at 9:30am. Within that conversation, she says "oh i have to discuss this with my manager." Which is something she was supposed to have done on April 10, 2025. I asked about handling time and ******* advised "she doesn't know." Instead of a doing what she advised me that she would be doing, the representative ******* advises that "she has a lot of customers and cannot remember." At that time, I advised her that there has to be some self-accountability as she is telling me that she is handling the matter and is doing nothing. That is no excuse for the improper handling, lack of return calls and delayed handling of a cancellation request. All I want is my GAP policy to be cancelled as I no longer need it. It should not be this difficult to cancel a GAP policy.

  Business Response

  Date: 04/16/2025

  Ms. ********, 

  You requested your ************* policy to be cancelled on 3/31/25. ******* told you that it takes a minimum of 4 weeks( up to 6 weeks) before we get our portion of the refund. Once we get our refund we will send a refund check to your lienholder, Chartway FCU. You were told from the beginning and for several times that it takes time to get a refund back. We will contact you once we receive it and let you know. 

  Customer Answer

  Date: 04/16/2025

   
  I am rejecting this response because:
  At no point in the conversation did ******* outline and provide the steps of the refund nor advise me of the time frame. This is a flagrant excuse for subpar service and lack luster communication.  If this process was explained, why would I call for updates? That makes no sense. There is no excuse for ********* lack of response or follow through of what she said will take place.

  Business Response

  Date: 04/16/2025

  My apology if there was a miscommunication. I will contact you as soon as we get a refund to let you know of the amount so you can follow up with your financial institution

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership, and the salesperson deliberately lied about its condition. I believe this is fraud.Before visiting the dealership, I called and asked if there were any obvious exterior damages. I specifically requested that they inform me in advance, as I wanted to avoid unnecessary negotiations and build trust. They assured me there were none.However, when I arrived, I immediately noticed two obvious damages: one on the front bumper and another involving a loose panel on the side. When I asked why they hadnt disclosed these issues, they brushed it off, claiming they simply didnt notice ******* a young woman with little knowledge about carssomething apparent from my appearanceI believe they took advantage of my inexperience and were bold in their deception.Regarding the front bumper damage, they told me it was just a bumper lip and even showed me an **** listing claiming it would only cost $70 to fix. I called a local body shop for a repair estimate, and they quoted $2,500 for a bumper replacement. The salesperson then took the phone and insisted to the body shop that only the lip needed replacement. The body shop then revised their estimate to $****** for the loose side panel, the salesperson told me it was just a s**** and wouldnt cost anything to fix.I later discovered that they had lied about both issues. The front bumper was actually damagedthe car didnt even have a lipso their statement was deliberately false. The side panel also had more significant damage beyond just a loose screw.I understand that the car was sold as is, but I dont believe any business should be allowed to lie to customersespecially after the customer has already identified the issues. The salesperson abused my trust and made false statements to trick me into signing the contract.

  Business Response

  Date: 03/31/2025

  I'm sorry but you bought this vehicle nearly a year ago. There is nothing that we can do for you after this much time.

  Customer Answer

  Date: 03/31/2025

  Im rejecting this response because: I bought the car in September 2024, so its been about seven months. Before filing this complaint with the BBB, I contacted the dealership multiple times. They kept lying about the cars condition over and over (I have text messages to prove it). When I pressed them on it, they gave me the same attitude as in this responsecompletely dodging the fraud issue and claiming there was nothing they could do. But lets be realthey can do something; they just dont want to.
  
  Also, the damage was already there when I bought the car, and they lied about it at the time. Whether three months, six months, or even a year has passed doesnt change the fact that they deliberately misled their customers when selling cars.
  
  
  

  Business Response

  Date: 03/31/2025

  I have attached the Carfax showing that there was never a reported accident on this car. If the bumper needed to be replaced it would show on Carfax. To my knowledge all bumpers have clips that hold the top to the grill. By your own admission the first repair facility said they could do the clip for 100. If there was no clip they would have told you that instead. Again, you bought the vehicle nearly a year ago and there is nothing we can do.

  Customer Answer

  Date: 03/31/2025

   
  I am rejecting this response because: CarMax doesnt disclose everything, and thats exactly the loophole they use. If you read my original complaint, youll see that I didnt actually take the car to a repair shopI just called them. I asked for an estimate to replace the front bumper, and they quoted $2,500. Then, your salesperson took my phone, called the repair facility, and claimed the problem was only with the bumper lip, which supposedly costs $100. This is clearly false because I later discovered the car doesnt even have a bumper lipthe damage is actually on the bumper, which would cost $2,500 to replace.
  

  
  

  Business Response

  Date: 03/31/2025

  For the last time. You bought the vehicle nearly a year ago, Carfax is clean, there is nothing I can do for you.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2024, I signed a contract with **** through Adam's Auto Group for a *************** Warranty (Warranty). On January 4, 2025, I sold my vehicle purchased through Adam's Auto Group and on January 6, 2025 I contacted **** to cancel the Warranty. **** instructed me to contact Adam's Auto Group to complete the cancelation in which I did. However, I was not asked for documentations (i.e., bill of sale) until January 20, 2025. I was then told it would **** * weeks to receive my refund. I paid $350 down and $87.50 was withdrawn from my account. After 6 weeks past, I contacted Adam's Auto Group to inquire about my refund several times and was given excuses as to why it was not available. After 8 weeks, Adam's Auto Group supervisor in accounting finally stated that because you made installment payments, you are not entitled to a refund as stated in the contract and to contact ****. I contacted **** and we reviewed the contract and no such terms were there. Instead, I was entitled to receive a refund upon cancelation. I contacted Adam's Auto Group supervisor and she stated she would call back with a **** representative, but to no avail.

  Business Response

  Date: 03/24/2025

  Hello, and sorry for the confusion. When you do a payment plan on the warranty the dealer does not receive any refunds from the warranty company. The warranty company will send it to you directly along with any payments made in these cases. The only thing the dealer does is send in your cancellation paperwork for you which was completed. I have contacted **** and they are expediting your refund on their end. Feel free to contact them for updates.

  Customer Answer

  Date: 03/24/2025

   
  I am rejecting this response because: I contacted ***** at **** on March 24, 2025 at 12:20pm regarding the refund and was informed that Adam's Auto Group was sent back the funds to repay me. ***** stated that it is company policy to return the funds to the dealership to disburse to its clients. I want to make sure I receive all the funds I put into the policy as pursuant to the contract. This type of business is unethical and unprofessional. 
  
  

  Business Response

  Date: 03/24/2025

  Please see attached. Under a normal warranty you would be correct but NOT for a payment warranty. The email to us from the servicing company clearly states that they do everything and the dealership does not send or receive any refunds on those. Again, we have spoken to them to try and get this expedited for you. I understand your frustration but please direct your claims of unethical to the correct company.

  Customer Answer

  Date: 03/24/2025

   
  I am rejecting this response because: I just received a call from ************, a representative, stating that I would only receive 97% of my refund. I stated that pursuant to Section 4. Cancellation, Refunds, and Charges Cancellation Refunds state that "All refunds will be paid to the Lienholder, if any, otherwise to You. If You or the Lienholder cancel this Service Contract within thirty (30) days of the Service Contract Purchase Date and no claims have been incurred, a one hundred percent (100%) refund of the Service Contract Price will be made. No cancellation fee will be assessed within the first thirty (30) days." I Canceled the contract within thirty (30) days and incurred no claims; therefore, I am entitled to a one hundred percent (100%) refund. She also stated it would take another thirty (30) days to issue the refund. This is not within a reasonable time frame. I ask that ten (10) business days is reasonable because I have waited since January 6, 2025 to resolve this issue.
  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2018 ***** cx-5 from Adams auto group on ********** in November. First service identified a cracked cylinder head that had been fraudulently repaired with smoke pouring out of the engine. 3 separate mechanics (AAA, ***** of *************** and a private mechanic) identified that epoxy was put into the engine to hide the defective engine. Total for repair quoted at $6300. Dealership told me to sue them because I should have bought their private warranty for $4k and they stated they would not do anything for me. They sold the car with a blown engine that was easily diagnosable to be for $16k. I have written communication that provides pictures of the attempt to conceal the issue but the dealership refused to look at the documentation.

  Business Response

  Date: 03/13/2025

  Mr ********* the ***** you bought was sold in November. It is impossible for it to make it to March with a blown motor. The vehicle was running fine and passed all inspections when you purchased it. If your son hasn't changed the oil and didn't want you to know he could have easily poured something in the motor so he didn't get in trouble. As I've stated it is impossible for a motor to make it from November to March if it was blown when you bought it. This is not up for debate.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Acura TLX from this dealer. Adams auto. This car went thru the ** state inspection required by dealers in **. The next morning the car had a flat tire. As I looked at the tire the tires were completely trash to the point wires were hanging out of the tire. Contacted the dealer multiple times and they are unwilling to make this right. I spent $1872 at discount tire to replace the tires and $97 at a shop for an alignment. Not counting to other parts that had to be replaced already. Car was purchased 11/21/24. I think the car should have never passed inspection in this condition. And that this should be on Adams to repair based on laws in **. This is on there website QUALITY ASSURA**E Every vehicle in our inventory undergoes a rigorous initial inspection to guarantee its quality and safety. Additionally, our vehicles have the potential to pass through a Certified Pre-Owned (CPO) inspection, giving you further peace of mind. All our vehicles also meet the standards of the State Inspection

  Business Response

  Date: 12/06/2024

  ***, we use an outside inspection station so there is no conflict of interest of our vehicles being inspected. With that said it is possible that some human error occurred. We offered to pay a reasonable amount for tire replacement of 110 per tire plus install for a total of $500. Per your own statement we would be required for the car to pass inspection and that is what it would cost us. The fact that you choose the most expensive tires I've ever seen for a car has no bearing on the cost of passing inspection with new tires.

  Customer Answer

  Date: 12/06/2024

   
  I am rejecting this response because:
  Not sure where you come up with the numbers. The cheapest tire I can find is $109 mount and balance $96 environmental and disposal and taxes make the total $590.80. And thats for the cheapest tire available that I can find. 

  Business Response

  Date: 12/06/2024

  As a dealer we would get a lesser price than an average consumer. 500 is what it would cost total with install.

  Customer Answer

  Date: 12/06/2024

   
  I am rejecting this response because:
  QUALITY ASSURANCE
  Every vehicle in our inventory undergoes a rigorous initial inspection to guarantee its quality and safety. Additionally, our vehicles have the potential to pass through a Certified Pre-Owned (CPO) inspection, giving you further peace of mind. All our vehicles also meet the standards of the State Inspection.
  

  this is on your website 

  so you telling me you inspected this vehicle and found nothing wrong? And the state inspector also found nothing wrong   This really gives me piece of mind  I think half would be reasonable  being Ive has to change the oil do an alignment have front brakes done and a plate underneath the car ordered that was dragging the ground going down the highway  

  
  

  Business Response

  Date: 12/06/2024

  We don't have to do anything at all. Your complaint would be who passed it on state inspection. Either take the 500 or not completely up to you.

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Customer Answer

  Date: 01/07/2025

   
  I am rejecting this response because:

   Unable to contact Adams, and no refund has been received.

   

  *** *****

   

   

  
  

  Business Response

  Date: 01/07/2025

  ***, you rejected the offer our manager made to reimburse 500 which is our cost for new tires. I'm not sure what you are looking for us to do when you tell us no.

  Customer Answer

  Date: 01/07/2025

   
  I am rejecting this response because:
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

   

  This is the notes in the messages. that says i accepted the offer and it was satisfactory to me.

  
  

  Business Response

  Date: 01/07/2025

  The reimbursement will be sent out today. Sorry for the confusion.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 9/28/2024, purchased a 2020 ****** NV200 cargo van for a total of $12,568.72 tax and additional fees included paid in full. The seller ,*****, along with financial person(Carry) gave assurance that the vehicle was in good condition. Even went as far as to say "We sent it to a mechanic shop to have it checked over to make sure nothing was wrong. Both understood the that there was a lack of trust I had in purchasing a used vehicle so that's what they work on most is my trust. This vehicle was not the first choice and they knew it. Unfortunately, they sold it without giving me an option to put down payment. Instead they offered the van that I purchased. The first thing seen was the tire monitor light on. The sales person said to me "That doesn't matter" I ask "How would I tell if tire pressure was low the reply, "Can't you look at it and tell" Immediately, I exit the vehicle and ready to leave premises. The sales person convinced me that he was a stand up guy not trying to get over on a buyer. I gave him the benefit of the doubt. I signed a buy as is agreement. Three days after purchase, I took the van to Valvoline for fluid check. immediately the service said they smelled burnt coolant. 15 days latter I took the van to ****** for a complete check over. ****** found fluid flowing out of cylinder 1 spark plug tube and internal leaking. The truck needs a new engine. I called the auto company and gave copies of the results, pictures and video. The van is sitting in my driveway. It can be driven but I can't take the risk of overheating the engine because it will shut down says ******. This was my business used to make ends meet. I did deliveries. My business contracts are currently on hold. The Adams auto group don't need to give the money back. I just need another vehicle to replace the one they gave me because it's like I never got one in the first place. I am waiting for an ethical solution from them.

  Business Response

  Date: 10/15/2024

  After review of documentation it is apparent that the vehicle would have had a check engine light, been running improperly, or running hot for there to be a coolant leak from the cylinder. None of that was happening at the time of sale and per customer didn't happen until 15 days after. The vehicle was sold AS/IS and the customer was offered a vehicle service contract that was signed off on 3 different occasions that it wasn't wanted by the customer. This vehicle service contract would have repaired the vehicle for the customer. Adams allowed the customer a test drive with no issues, did not deny any requests to have the vehicle checked by a third party, and sold a vehicle that passed all inspections. Unfortunately, We can not help with this matter.

  Customer Answer

  Date: 10/16/2024

   
  I am rejecting this response because:
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle under good faith 9/4/24 ($2000 down), after being told nothing was wrong with the vehicle and it had a clean accident free carfax. A different sales person rapidly pushed through the sale without any mention of the multiple problems nor any offering of warranty. Actually only highly recommended a third party. Immediately after purchasing, a shaking in the steering wheel occurred at high speeds (was not test driven at high speed). Shortly after that, the engine coolant light came on 9/14/24, quickly followed by the CHECK ENGINE LIGHT which came on 9/16/24. Large puddle of orange colored liquid found next morning on 9/17/24 on drivers side beneath pedals. Vehicle was even sold with missing engine parts! Contacted dealer, salesman and leadership and received the same apathetic response from each as this a normal occurrence for them. The salesmans only reaction was that he did not have a mechanic there. The leadership rejected all negotiation or repair suggestions, never gave an ounce of accountability or offered any other ways to undo the wrong that had been done. No help and absolutely no remorse for taken advantage of another person. While we are painfully aware of the mistakes that weve already made, certainly you dont consider what youve done to us and countless others as good business

  Business Response

  Date: 09/30/2024

  Mr. ******** sorry for the issues with your vehicle. Your purchase date was 9/4 and your issues arrived weeks later. When you purchased the vehicle you signed 3 different forms acknowledging the vehicle is sold AS IS and you waived the warranty that was offered to you. Please see the warranty waiver that you signed that is also attached. Adams never denied you an extensive test drive, never denied you the option to have another mechanic to look it over, and offered you an extended warranty to cover any repairs that may arise in the future that you declined. When you bought the vehicle it was in perfect working order and unfortunately with all machines there is no future knowledge of repairs that would need to be made. You signed that you would take care of those repairs yourself. We can refer you to a good shop if you would like.

  Customer Answer

  Date: 09/30/2024

   
  I am rejecting this response because:
  Now that i can see that the business is resorting to flat out LYING, its clear you see me as nothing more than another small annd insignificant victim to your scams. As stated in the initial complaint, issues were discovered IMMEDIATELY after purchase and no, a test drive was never offered or given, definitely not an extensive one. Multiple private mechanics have looked over this vehicle after the sale and confirmed my suspicions. Steps were taken to conceal the flaws in the vehicle. They stated in no uncertain terms that there is absolutely no way ALL of the numerous problems randomly occurred in 9 days after purchasing. Again, the engine was missing actual parts, had none of the *** recall repairs performed and gross negligence and misrepresentation had taken place. The refusal to take any responsibility whatsoever shows that the other mechanics were right and you know that you are guilty. The *** dealership told us it was overdue for an oil change, had multiple signs of covered up damage and would never have passed inspection as a street legal vehicle without the shady modifications which included literal tape. They even waived the diagnostic fee out of pity because the vehicle was in that bad of condition. More than willing to accept my responsibility for allowing myself to be a victim. Why lie and hide behind bad laws when you could just stand behind your product, do good business, earn great press and create a satisfied repeat customer?

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Test drove a car with them. It seemed like the alignment was off and they reluctantly paid for the alignment to be fixed. At this point I had already purchased the car under the impression that after the alignment was done the car would be good.I drove the car after the allignment and the same issue was still there the car shook at freeway speeds. I took it to ****** to diagnose. So they let me know it would cost almost $4000 to fix and that the problem was that all 4 tires were bent.I said oh nice, I showed them the estimate of the cost and haven't heard anything back. I called the warranty that they forced me to *** and it would not cover the wheels.I gave then a few calls and said it was important and tried to reach out to get a resolution. They ignored my calls and never got back to me. I am at a loss here after having to spend an extra 4000 on coverage that didn't help me with anything and then now i have to spend another 4000 to fix a problem that shouldn't have happened in the first place. I would really like this resolved as soon as possible.

  Business Response

  Date: 08/15/2024

  I've attached the Carfax that shows all maintenance has been completed at ********************. Services were done at 4816 miles , ***** miles and ***** miles with no mention of any issues with rims or tires. There are no accidents reported on the Carfax as well. With 20k miles on a new car the tires may need to be replaced even if they pass NC state inspection. I would recommend a second opinion as there is no way for all of the rims to be bent without a substantial impact that would show on a Carfax or Autocheck report. Also, in reviewing the pictures there is absolutely no damage to rim from the outside. For the rims to be bent it would show curb rash from the outside.

  Customer Answer

  Date: 08/15/2024

   
  I am rejecting this response because:
  

  You sold me a car with 4 bent rims and put new tires on top of it then covered it with an "alignment" issue.

   

  It's obvious that the last user ran over something in the street and misaligned the car and bent all four wheel.

   

  The damage is on the inside for most the tires. I have video proof from ****** of the damage if I can have some way to upload it. 

   

  Its even more obvious because there's brand new tires on bent wheels. 

   

  Please send me a check for the amount listed above to prevent any further action. 

  
  

  Business Response

  Date: 08/15/2024

  Our position is if the rims are bent it happened after you purchased it. There is no indication prior to from our inspection, the auction inspection, and NC state inspection that there were any issues. Also, you signed several different documents explaining that the vehicle is sold AS IS and you were to take responsibility for any repairs after the sale. 

  Customer Answer

  Date: 08/15/2024

   
  I am rejecting this response because:
  

   

  Okay, expect legal action. The contracts are not enforceable, there are laws against things like this.

   

  I did nothing to the car. You guys are major scammers. The same tires are on that YOU put on there. I will be calling a lawyer later, and leaving this complaint up. 

  
  

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I test-drove the vehicle on April 22nd and purchased a 2019 ******** **** GLC 300 on Thursday, April 25th. When I drove the vehicle, the front windshield did not have a chip in it. I had put $500 down that day to hold the vehicle because I had to get back to work and have the credit union redo the auto power check for the full amount. The day I picked up the vehicle I didn't look at it until after I signed the paperwork and paid for the vehicle but once the keys were given to me, I advised the sales rep that the vehicle had a rip in the driver's seat and a chip in the from the windshield and it was not there the day I test drove the car. ***** the sales representative said to bring it back they had a company that could fix it. As soon as I pulled off on my way back to work the check engine light came on. While driving i had text him and advised the check engine light came on and I needed to bring the car back. He told me to make a light of things that was wrong and to bring it back. And I did it seemed like every time i started the vehicle a different service light came on. I dropped it off and he had the tech look at the vehicle I was advised the battery was good and they replaced the back brakes. But the windshield was not fixed. He advised **** was gone for the day. i picked the vehicle up and was advised he would keep me posted on the windshield. I reached out with no reply back yet. I did not spend that much money on a vehicle to turn around and spend money on a windshield or seat repair we could have worked out a better cash deal.

  Business Response

  Date: 05/10/2024

  As you stated, you were able to inspect the vehicle on multiple different occasions before taking delivery of the vehicle. After delivery we are not responsible for any cosmetic damage that the vehicle may incur as our vehicles are sold AS-IS, which is stated on at least 4 different pieces of signed paperwork. While our vehicles are sold AS-IS, we did perform goodwill work on your vehicle and corrected any mechanical issues that were noticed when the vehicle arrived back on our lot. Windshields are seats that are damaged or noticed after the point of delivery are not our responsibility, especially after the vehicle is thoroughly inspected by the customer.

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 13, 2024, I bought a 2022 ****************** Cab Pick Up Truck from **** Auto Group for the amount of $27,700.00. The Truck was accident free and with cruise control. On 01/27/2024 the cruise control malfunctions and stops working during this time there was plastic burning smell in the truck cabin. Because the cruise was one of the main reason I purchase this vehicle I decide to take to the manufacture to repair in this case ***** They informed me that that they vehicle had been in an accident and that that that vehicle did come equipped with cruise control. I hired a lawyer and sent a letter to Adams Auto Group trying to return the vehicle to but they would not do that. They did offer to repair the cruise control after several email they request a full release of responsibility before the repairs was done.

  Business Response

  Date: 04/30/2024

  This issue is with attorneys and will not be discussed on BBB. Please remove.