At-a-glance
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Business Details
- Location of This Business
- 9614 Albemarle Rd, Charlotte, NC 28227-3342
- BBB File Opened:
- 10/29/1998
- Years in Business:
- 28
- Business Started:
- 7/10/1996
- Business Started Locally:
- 7/10/1996
- Business Incorporated:
- 7/10/1996
- Accredited Since:
- 10/5/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 0027143 for this business, issued by Division of Motor Vehicles, NC
These agencies may include:
Division of Motor Vehicles, NC
1100 New Bern Ave
Raleigh NC 27697
- Type of Entity:
- Corporation
- Number of Employees:
- 3
- Business Management
- Mr. Scott Hicks, President/Treasurer
- Mr. Bret Savage, Vice President
- Contact Information
Principal
- Mr. Scott Hicks, President/Treasurer
Customer Contact
- Mr. Scott Hicks, President/Treasurer
- Mr. Bret Savage, Vice President
- Additional Contact Information
Fax Numbers
- (704) 563-2520Primary Fax
Phone Numbers
- (704) 534-5566Other Phone
- (704) 563-2520
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jenny B
02/28/2024
Journey Auto Sales, Inc. Response
02/29/2024
The unit is a 200k mile turbo diesel priced at $4997. You left a deposit after your demonstration drive and returned later to take to your mechanic.
When you called upset at 4:30 you said the vehicle was overheating but during same conversation said that it was no longer overheating, and you thought you could drive it. Striving to solve the situation in the best manner for you, I suggested to "limp" it back to the car lot versus a tow. A tow at that time of day would have taken hours. We were down 2 employees out of five so had no one at that point to come to you 30 minutes away not to mention that also would have taken quite a bit of time with traffic. The term "limp" is common in this industry to suggest driving easy to avoid a total breakdown. Some vehicles are actually equipped with a "limp mode" for this reason.
At that point you hung up and would not respond to our call backs. After you hung up, I called my wholesale partner who I hoped might be operating in the area at that time of day. He agreed to go pick you up once we had a specific location then the vehicle could be towed later. You would not answer our calls to inform you of such. We texted attempting to get a location. You did not respond and pulled into the car lot in the vehicle ***** minutes later. The vehicle at that time was not overheating though had an engine light that was turbo and exhaust related.
We have been in business at this location for 27 years and have an excellent reputation. That is not because there are never mechanical problems but because the majority of clients, we engage with are pleased with our ethic and customer service. We operated with that same ethic and intent in this situation. Having done this for 37 years total, I long ago came to realize that one can only do their best. Regretfully, at times that will not suffice to please the expectations of all people.
I pray that after rest you have found some peace.
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