Business ProfileforJiffy Lube

My skid plate (heavy, 1/8 inch metal plate) came partially undone after not being installed correctly - the front part angled down towards the ground and the back still attached to the truck, while on the freeway (at high speed). When attempting to contact their manager he did not apologize, attempted to argue with me that this was not a dangerous situation, and simply would have been destroyed had I hit a bump, etc., and offered a free oil change next time I come in, and to replace the bolts that came undone... I followed up with corporate office and was given an apology as well as a promise to ensure safety protocols were put in place so this wouldn't occur again (which there are currently no safety protocols for skidplates). Unsure if these safety protocols will be reinforced.

July 11, 2024 Via Internet Better Business Bureau Attn: *********************** Re: ********************* ID #****** Dear **************:Thank you for contacting us regarding ************ complaint.I would like to take this time to thank ************ for being a valued Jiffy Lube customer and for making us aware of the service issues concerning his June 26th visit to our store on *********** in *****, ID.On behalf of everyone at Jiffy Lube, I apologize that ************ was not completely satisfied with his service. We strive to give every customer the quality service they expect and deserve. We regret that ************ service experience did not meet this standard. Our district manager has been in contact with ************ and the issues with his **** Maverick. Additionally, we have forwarded the facts of ************ issue to our regional manager and Vice President so we can prevent these types of issue from happening.Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Sincerely,************Customer Claims Manager