Business Profile
Mobile Auto Lube and Oil
Jiffy LubeHeadquarters
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Reviews
This profile includes reviews for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 38 Customer Reviews
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Review fromJames R
Date: 04/10/2025
1 starJames R
Date: 04/10/2025
On 4/10/25 I went to Jiffylube ****************. For a NY State inspection. I was told that my vehicle has a Starburst crack in the windshield and would fail the inspection. They showed me the area and the crack was not visible. But they insisted it was there. I looked up the requirement for ******** inspection it stated and crack above 11 inches or Starburst wider than three inches would not pass inspection. The Jiffylube attendant said they would not pass the vehicle without a repair. I felt I had no choice but agree to the work. I also believe that this was a scam due to the fact two other customers had the same repair. This is unfortunate because as a NY state resident I felt trapped to have this work completed. People need to know how this business clearly takes advantage of people.Jiffy Lube
Date: 04/14/2025
April 14, 2025Via Internet Better Business BureauAttn: ******* AngelRe: ***** ******** Review ID ********** Ms. *********** you for contacting us regarding ***** ********* complaint.We have received the information from Mr. ******** and our district manager investigated the failed inspection on his ****** Highlander. Our district manager spoke with the assistant manager at the Jiffy Lube store location who inspected ************************* According to the inspector, the Highlander failed the inspection for multiple issues. The issue in Mr. ********* complaint to your office was the windshield crack. According to the inspector, the windshield had exposed sharp or jagged edges in the glass in the path of the wiper blade. Under ********* Vehicle Regulations, the windshield will not pass inspection with exposed sharp or jagged edges because the glass will damage the windshield wiper and affect the wipers ability the clear the windshield. On behalf of the company, I apologize if this explanation was not given to Mr. ******** during his service on April 10th. As you know, we are not in the business of alienating customers. We apologize for any miscommunication at the Jiffy Lube store location.Thanks again for contacting us and if you have any questions, please feel free to email me at ************************************************************************************************************************* Regards,**** *.Customer Claims ManagerReview fromVictoria M
Date: 04/02/2025
1 starVictoria M
Date: 04/02/2025
I went to Jiffy Lube 1221 w nc-*************. to get my brake pads changed, and it turned into a complete disaster. Instead of just doing the job I came for, they messed up my car and refused to take responsibility.I was told to buy an axle, and *****, one of their employees, showed me exactly which part to get on his phone. I have proof of this, including text messages and photos, showing him directing me to get the wrong axle. Now theyre acting like they had nothing to do with it.After they installed the part, they didnt even inform me something was wrong. Instead, they told me to go somewhere else to figure it out. I paid $100 out of my own pocket for a diagnostic, which is how I found out the axle was incorrect. If they had just been upfront, I wouldnt have wasted time and money.When I brought this up, the manager, ******, completely dismissed me and said it was out of his hands. Then corporate covered for them and falsely claimed my issue had nothing to do with them. They closed my case without resolving anything.I have all the proof, text messages, photos, receipts, and corporate emails showing their lies. They messed up my car, made me pay for their mistake, and then ghosted me when I asked them to fix it. DO NOT TRUST THEM WITH YOUR VEHICLE.I expect a full refund of my diagnostic fee ($100) and proper resolution for the damages they caused. Until then, I will keep escalating this and warning others.Jiffy Lube
Date: 04/09/2025
April 9, 2025 Via Internet Better Business Bureau Attn: ******* ***** Re: ******* ******* - ID#****** Thank you for contacting us concerning Mr. ******* complaint. I apologize for the delay in responding to your office. We have received Mr. ******* complaint regarding the issue he experienced at the Jiffy Lube on ********** in ******, **. Our district manager investigated the issue with the employee involved at the store location. Unfortunately, we were not able to locate a Jiffy Lube invoice for Mr. ******** Of course, you can understand we need to verify his invoice information so we can fully investigate the issue. Please have Mr. ******* provide a copy of his Jiffy Lube invoice.Thank you again for contacting us and if you have any questions, please feel free to contact me directly at [email protected],**** *.Customer Claims ManagerReview fromWade K
Date: 01/11/2025
1 starWade K
Date: 01/11/2025
They shouldn't even get 1 ******* took them 4 hours to do my lube with 1 person ahead of me.After finding out I was on a limited budget they still slipped a bunch of unnecessary stuff into my bill.Then they talked me into getting new tires, which I needed, but sold me tires they didn't have in stock and didn't tell me for several hours. When I came back the next day, they quoted me 45 minutes and intentionally took 3 hours to change the tires.I know it was intentional because the moment I made a nuisance of myself and interfered with business it was done in 15 minutes. Do not shop at this store!!!Jiffy Lube
Date: 01/13/2025
Please let us know the date and store location of Mr. ******** Jiffy Lube service. Unfortunately, we were not able to locate his Jiffy Lube invoice with the information provided. ThanksReview fromShannon T
Date: 12/14/2024
1 starShannon T
Date: 12/14/2024
I took my car for a tire rotation and the technician didnt return my wheel lock key when finished. This has led to complications of trying to find a way to get the wheel locks off. I no longer have any trust in Jiffy Lube and I will not be returning. I did check back with Jiffy Lube and they said they do not have my wheel lock key. They are the only ones that used it. This is the Jiffy Lube **************************Jiffy Lube
Date: 12/27/2024
December 27, 2024 Via Internet Better Business Bureau Re: ******* ****** - ID#****** Thank you for contacting us concerning Ms. ******* complaint. I apologize for the delay in responding to your office. We have received Ms. ******* complaint regarding the wheel lock issue on her vehicle. Please have Ms. ****** provide a copy of her Jiffy Lube invoice so we can fully investigate the wheel lock issue.Thank you again for contacting us and if you have any questions, please feel free to contact me directly.Sincerely,**** *.Customer Claims ManagerReview fromRicky B
Date: 12/11/2024
1 starRicky B
Date: 12/11/2024
striped lug nuts and oil drain what more can you ask for.Jiffy Lube
Date: 12/27/2024
December 27, 2024 Via Internet Better Business Bureau Re: ***** ***** - ID#****** Thank you for contacting us concerning Ms. ****** complaint. I apologize for the delay in responding to your office. We have received Ms. ******** complaint regarding the lug nut issue on his vehicle. Unfortunately, our company has not been able to locate Mr. ****** Jiffy Lube invoice, if that is his correct name. Please have Mr. ***** provide a copy of his Jiffy Lube invoice. Without proof of a paid Jiffy Lube service, our company cannot fully investigate Mr. ***** lug nut issue.Thank you again for contacting us and if you have any questions, please feel free to contact me directly.Sincerely,**** *.Customer Claims ManagerReview fromFelicia S
Date: 11/29/2024
1 starFelicia S
Date: 11/29/2024
I had my truck serviced 11/15/24 for suspension work and 2 tires they claim I need well over 1300 bucks I spent drove off and had to turn around because my truck not driving right he say I need to get alignment I take it there the people can't do it because they say ny control arm they put on was not on right jiffy tell me bring it back I take it back they say nothing is wrong but they didn't put another part on my car they claim they did I adk them to lift my truck oh the lift don't go up they claim the *** was on vac then he come but I only have 30min to get there he has to go they say he looked at it nothing is wrong but my truck is not drivable 2 shops told me do not drive I got lights coming on that never came on they tell me call a 800 number its out of there hands or they saying it's above they pay grade and in the beginning they told me they would refund me my money now I have to call the number and I have 2 times and still nothing I call they know it's me they say hold on and never come back to the phone because I'm calling about my money I spent with them and they refuse to correct they mess up my old man had his truck worked on by them and had to also bring his back if they don't know the work they should not be working on people cars this is a real inconvenience for them to brush you off when I have spent all this money on my vehicle to get me back and forward to work they don't care very inconsiderate and unprofessional and I need my money back so I can take my truck somewhere to be fixed correctlyJiffy Lube
Date: 12/27/2024
December 27, 2024 Via Internet Better Business Bureau Re: ******* ******** Complaint #****** Thank you for contacting us concerning Ms. ******** complaint. I apologize for the delay in responding to your office.Our district manager communicated with Ms. ******** and our company has accepted liability for the issue on her 2014 Chevrolet Traverse. Ms. ******** completed the payment forms yesterday and we are issuing an ACH payment. Ms. ******** should receive the funds within 7 business days. If Ms. ******** has any other issues, please have her contact myself or the district manager directly.Thank you for your time and if you have any questions, please feel free to contact me. Best Regards,**** *.Customer Claims ManagerReview fromJeff S
Date: 11/19/2024
1 starJeff S
Date: 11/19/2024
I took my 2015 **** F150 into Jiffy Lube to be serviced. Upon arrival my truck was in perfect condition. Once my oil change was complete I noticed my glove box was broken. It is always kept locked, as I store my firearm in it. I immediately took notice to the damages and quickly made my way back in, to share my concern and get an explanation; as well as receive accountability for the damages. The employees denied the damages and acted as if the damages were there prior. I have used Jiffy Lube for years. Im sure that is apparent in your system. This situation was so frustrating as no one took accountability and I was left defending myself, knowing someone in that building knew exactly what happened.After multiple calls the same day for answers, the store manager (*****) said they would have to take pictures and a videos in order to go forward with the complaint.The following Saturday morning (October 26th, 2024) I went in and the store manager documented the damage. While I was waiting for this to be completed, an older gentleman with glasses, that worked at the store asked what had happened. After I told him, he replied man Ive told these young guys they have to stop yanking on those glove boxes and unlock them first. After hearing this statement, it was made abundantly clear that this was not the first incident and the manager himself knew this, though he was acting oblivious.When you do something wrong you admit to it and fix it. At least that is what a good business strategy is I have taken so much pride in and care for my vehicle. These damages have been a constant reminder of someone elses disrespect for something I have worked so hard for. I have wanted to repair the damages just so that it would stop eating at me, however the damages are $500.Reached out to ************************************************ as recommended in their response- with zero follow-up and any resolution.Jiffy Lube
Date: 12/27/2024
December 27, 2024 Via Internet Better Business Bureau Re: **** ****** Complaint #****** Thank you for contacting us concerning Mr. ****** complaint. I apologize for the delay in responding to your office.Our district manager communicated with Mr. ****** and our company has accepted liability for the glove box issue on his 2015 **** F150. An ACH payment was issued on December 14th to cover the reasonable repair costs. If Mr. ****** has any other issues, please have him contact myself or the district manager directly.Thank you for your time and if you have any questions, please feel free to contact me. Best Regards,**** *.Customer Claims ManagerReview fromHailey I
Date: 10/03/2024
1 starHailey I
Date: 10/03/2024
I took my car to jiffy to do a quick oil change this morning 10/3 and heard the technician ask for the wrong sized gauge to take off my plug to perform the oil change, I know this because Ive been performing my own oil changes while working at a dealership for the last 2 years. Since they used the wrong sized gauge they rounded my plug and couldnt perform the oil change. When expressing the error instead of making it right and fixing the problem or even showing empathy the manager hung up on me. Do not go here I now have to replace this and will be reaching out to higher ****Jiffy Lube
Date: 10/04/2024
Was a service performed on October 3rd? If so, do you have the Jiffy Lube invoice #? Please let us know which Jiffy Lube store location the issue occurred.ThanksReview fromGary R
Date: 09/22/2024
1 starGary R
Date: 09/22/2024
They stink!!! My $27.99 coupon and they asked for $91 . I will never go back there. Should be investigated for fraud!Jiffy Lube
Date: 09/24/2024
September 24, 2024 Via Internet Better Business Bureau Attn: ****** ***** Re: **** ******* Review ID #****** Thank you for contacting us regarding **** ******** ************. ******* brought his 2021 ****** Corolla into our ************************************************************* store location in ******, ** on September 21st. According to our companys records, this was the 1st time this vehicle has been serviced at a Jiffy Lube location. ************************ recommendation per ****** is OW20 synthetic oil. According to his September 21st invoice, OW20 synthetic oil was used during his service. Additionally, Mr. ******* was given (2) $30 discount bringing his invoice total from $119.61 to $59.61. The correct oil was used in his vehicle, the invoice was billed correctly, and Mr. ******* was given a $30 discount on top of his coupon. On behalf of the company, I apologize Mr. ******* feels he was overcharged but the correct oil and price were used on his invoice. On behalf of Jiffy Lube, I apologize if there was a miscommunication at the store level as far as the explanation of the pricing. If Mr. ******* has any further questions regarding his invoice, please have him contact our office at *************************************************************** or the Jiffy Lube store location. Thank ******** Regards,**** *.Customer Claims ManagerReview fromElizabeth D
Date: 09/16/2024
1 starElizabeth D
Date: 09/16/2024
Never in my life have I had such a bad experience somewhere. Jiffy Lube, *******, ***Two weeks ago I went for an oil change. I was in a time crunch and they Said they could do it in 15 minutes. An hour later, me being charged for someone else's account (which i have the personal information to whomever i paid on because they provided me his invoice and not my own) and they put windsheild wiper fluid in my coolant (unknown to me at the time). Fast forward to yesterday. I was checking my coolant and realized it was above full. All the way to the top to be exact. Noticed my windsheild wiper was empty. That's when I realized the lady had put it in the wrong spot.. I call the store and they said they could fix it at 9:30AM today. No big deal. They would flush the radiator, replace the coolant, and provide another oil change to make sure everything was done correctly. I show up today at 9:20AM, no one knows what's going on. The person who said they were going to be there Never showed up. Its dead in there but no one is offering to jump in and help. So I call big o to see if Jiffy can just pay them to do the job. They said as long as Jiffy agrees they can. I get to speak with the district manager/store manager named ***. He refused to pay ****************** in a condescending manner. Lied. Stated "one big problem and now youre making a big deal" And never took accountability on how the store is poorly ran.Jiffy Lube
Date: 09/18/2024
September 18, 2024Via Internet Better Business BureauAttn: ********************: ***************************** Case #******Dear **************:Thank you for contacting us regarding ************************* complaint.Unfortunately, it appears ************** is not a customer of our company, ******************. According to the complaint filed in your office, ************** went to a Jiffy Lube store location in *******, **. Our franchise does not own any Jiffy Lube stores in *******. I apologize for any inconvenience this has caused. Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Best Regards,************Customer Claims Manager
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