Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased buy three get one free in March 20 ********************************************************** the order so I said I wanted my money back so they said well keep your order and will send you the right one because weve runout of the Ones I ordered no contact no information on shipping no emails. Its been since March 31. Its been seven business days and no information on my tracking. I would like my product back, but if you cant give me the product, I want my money back. I bought it through ****** and theyre trying to help as well.

  

  Business Response

  Date: 04/11/2025

  Hi *******,

  Thanks for reaching out! I can see that your replacement order has already been shipped and is set to arrive on April 15 next week. You can track the progress of your shipment below:

  ****************************************************************************************************************************************************************

  Thanks for your patience and understanding!

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025, I ordered four customized 27oz white tumblers. Finally on March 29, 2025 the product arrived. What was delivered were eight small tumblers, 4 blue, 4 white. I called for two days in a row, no answer from customer service. I emailed and the response was "we are out of stock of the white, we sent something different" What kind of business does that? I should have been notified that they were no longer in stock and refunded. I would like a refund asap.

  

  Business Response

  Date: 04/07/2025

  Hi *****,

  Thanks for your email and so sorry for any inconvenience this has caused. I've looked into your email correspondences with us and I see that you have already agreed for a replacement order. Please note that your new replacement order is PLC-EXC-*******. We will send you an email confirmation with the tracking number once it ships out.

  Thanks for your patience and understanding. 

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three 27 oz custom tumblers on 2/27/25. On March 24th, I received 6 wine mugs with the customization on it. I had to make 3 phone calls and 2 emails to find out why I received the wrong item. Yesterday I finally got through on the phone and received a response about an hour later from my email. Both stated that the item was out of stock so they decided (without calling and asking if it was okay) to change my order. The woman on the phone said it might be months until it's back in stock and that they don't have any size drinkware available in their warehouse yet they have multiple sizes available on their website. How is it acceptable to sell something you don't have and may not ever get it? A month to receive an item is ridiculous when you can order custom items from ***** and get it in 2 weeks. Now you say it can take several months??? I had bought them as a gift to my sisters for our beach vacation last week because I thought an **************** would get me my items in less than 3 weeks and that I would receive the items that I ordered. I still want my items because we can still use them for any future trips, but wine cups don't work the same as tumblers and should never be substituted as such without the consent of the customer.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! I've reviewed your correspondence with us and it looks like a resolution for replacement has already been agreed upon.

  Please let us know if you need further help!

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23122959
  
  I am rejecting this response because: I just received a message that the replacements are also out of stock and they don't want to send me the product I purchased. They offered a 10% refund instead and to keep the items the I never ordered. The only solution I will agree to is for Piper *** to send the items I ordered over 6 weeks ago. 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 04/01/2025

  Hi *****!

  Thank you for your reply but I've noticed that you've already agreed for a replacement order. Please note that your new replacement order is PLC-WI-2202609
  

  Please let me know if you need further help!

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong items/colors recieved Ordered 12 27 oz tumblers on 2/27/25. On 3/15/25 I emailed as order status was still showing unfulfilled. I received a response that they were overwhelmed with orders and asked for ***** hrs to resolve. On 3/20/25 received notice items were shipped via ****. Was a bit concerned as I needed the items by 3/27/25 fir a girls trip. Items were recieved on 3/24/25 but order was completely wrong!!. I recieved 12 oz wine cups instead of 27 oz tumblers as I ordered. I had also ordered the 12 tumblers on pink and white. Received pink white and black. Was told by email that they were out of thec27oz so they substituted the 12 oz. I have tried calling their customer service got through and was placed on hold for 37 minutes and then disconnected. Numerous attempts to call phone just rings and rings. Due to the mixup I have product I don't want/didn't order, I am out over $100, have no time to source product from another vendor that would be recieved in time

  

  Business Response

  Date: 03/31/2025

  Hi *******,

  This is *** - I spoke with you on email. I hope I was able to work out a resolution for you. If you still need further help, please respond to my email correspondence with you.

   

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23111510
  
  I am rejecting this response because: although they have provided a solution to the issue (shipping the product back) it is still not resolved as I have not received a refund as of yet.

  The lack of professional, competency and customer service response should still be noted. 

  I did not get any movement towards a resolution until i filed complaints with both BBB and my credit card. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/01/2025

  Hi *******,

  Thank you for your reply! We have not received the return yet as outlined on our email conversation. Once the returns is scanned, we will issue a refund as promised. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cup on 2/27/25 so I could have it in time for a retirement party on 3/21/25. I contacted Piper *** the first time on 3/7/25 and this is the response I received...R ******* 1:43 PM. ******* says:Hi *****,Thanks for contacting us!You made your Order ( #*******) on February 27 2025. Orders are due to ship within 7-14 business days from the date you placed your order - weekends and holidays are not ************* assured that you will receive an email notification once the tracking number becomes available.We truly appreciate your patience at this time. Feel free to email us back if you have any concerns, we're happy to help!Have a nice day!So i contacted them again on 3/19/25 waited for over 3 hours to chat with someone and I even tried calling the number but it just rang then hung up. They finally told me they could not cancel because order was already shipped, eventhough they never notified me of this being shipped like they said they would. Now I am trying to return and they want me to pay for the shipping of their return because they couldn't fulfill an order in a timely matter. Very poor customer service and business handling.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! I can issue a return label if you prefer to return the item for a refund. Please let me know if this works for you. 

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to get the company to call me. There is no longer any customer service, instead, cancelled my account when I am still paying on the box of awesome monthly subscription, but am not getting any product. They have now blocked my ability to "chat" with them. All I want is a resolution, but they refuse to take accountability.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! We've been sending emails to you to reconfirm the details on your box of awesome but we have not received any response. Can you send us an email when able? If you could out BBB - Box of Awesome as a subject line and I will take care of it for you.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23107677
  
  I am rejecting this response because:

  Hello Ray, for some reason when I go to the chat your site will not allow me to send messages.  My assumption was you had me blocked. 

  
  

  My first box for the year was received in May of 2024

  
  

  I have received may June Aug, and October. 

  
  

  In December, you mailed me out July, Sept, Nov, and December

  
  

  That leaves Jan, Feb, March and April remaining that has been paid, as I paid the 324 amount in a lump sum

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/03/2025

  Hi *****,

  Thank you for your reply! If you could look out your email - not chat please as I have been sending emails there but I have not gotten a reply. Our system shows we have not blocked you. If you could please your junk or spam folder please.

  Thank you!

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23107677
  
  I am rejecting this response because:
  

  I have responded yesterday as the remaining boxes that I have paid for. 4 months remain in the initial agreement that I took part in. When can I look for that to be shipped out. I hope that in the future, the customer service gets back to what it was in the past, and if a client requests a phone call to avoid all of this, that you guys call. You were very quick to cancel my subscription and when I showed proof that I did NOT cancel, that it was ignored and my subscription was cancelled causing all of this confusion. Please do better in the future and maybe I can return as a customer. In the meantime, I look forward to getting my remaining product

   

  to reconfirm my shipping address is 

  *********************

  *********** 63118

   

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/07/2025

  Hi *****,

  Thanks for responding! We've already spoke in the email and I believe you already received the email confirmation of your boxes this time. It has already been shipped as I can see here with the following tracking number:

  **********************************************************************************

  Thank you!

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/25 I received a shipment. The packing slip was my correct custom order; however, what was in the shipment did not match the packing slip. I ordered and paid for tumblers yet was given wine cups. I detailed this in an email to the company on 3/18/25. On 3/19/25 I received a reply requesting photos. I provided the company with photos on 3/19/25. No reply. I emailed again on 3/21/25. No reply. This is a custom order for gifts that I need completed. Now the website states customer service is only available M-F. I need to know if they can fulfill this order or I will need to use another vendor.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! I've looked into your order and your correspondence with our Customer Support - I can see that you have already worked out a resolution. 

  Please let us know if you need further help!

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for St. Patricks Day tshirts on March 9, 2025. I paid ***** for 2 day shipping, bringing my total to $106.11. I reached out to the company on March 17, 2025 in hopes of canceling my order, because it is still not received. I was then told that it was too late to cancel an order that is still labeled unfulfilled 9 days later. I was also informed to use a link sent to me to track my order, because it was shipped. I attempted to check the tracking only to be informed that the shipment had not reached ****

  

  Business Response

  Date: 03/31/2025

  Hi ******,

  Thanks for reaching out! I've looked into your order and I can see that it has already been delivered. Please know that orders that have tracking numbers in them can no longer be cancelled unfortunately. However, you can still return the items for a refund. Please send us a message either on our social media pages and I will take care of you!

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed on 3.8.25 for two shirts. Paid for expedited shipping to have them in 3 business days. Do not have shirts and the order in my app and online shows as unfulfilled. The order was paid in full on 3.8. I have reached out to Piper *** several times in the app, on ********, via phone and email. I have not been able to reach anyone but automated bots. I have asked for a refund and still no contact. No tracking information or order numbers were provided.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out! I've looked into your order and I can see that it has already been cancelled and that you have already been refunded for it,

  Please let us know if you need further help!

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/19/25 for four tumblers and my credit card charged 2/20/25. These were order for a vacation for me and my three adult children leaving on 3/15/25. Prior to ordering, I checked the website for info on how long these would take to receive to make sure there was enough time to get them prior to leaving. The website still has very outdated info discussing delivery times due to Covid. *************** times were 3-5 business days, but the outdated Covid delivery times were 7-14 business days. I figured even with the later dates, I would still receive these in time. I had not received any updates on my order, so I emailed **************** on 3/3/25 to inquire when I could expect them. I didn't receive a response until a week later on 3/10/25. I was sent a tracking number that day, which leads me to believe that my order probably wasn't even looked at until then. There was a lot of proactive blame on their part attributing any delays on ***. The email was signed "You ***** - ***". If you were my ****** I'd have my order!I was not able to actually track my package until today, 3/12/25 and finding out that my package would arrive on 3/15/25...a day late! I have sent another email and am waiting to hear back. In the meantime, I also called **************** (which is really no customer service at all). The lady seemed to be just reading a pre-written answer to my question. It was shipped already, so there was nothing they could do about it. I suggested they refill my order and send it overnight, but I guess that was out of the question. Although "my buddy" *** had mentioned in his email that ""we generally will re-ship these out and eat the cost from the mistake." I asked the lady on the phone if I could talk to someone else. She put me a hold and came back five minutes just repeating that it was already sent ****** not only do I not have these in time, I now need to spend my time returning them in hopes of getting my money back.

  

  Business Response

  Date: 03/31/2025

  Hi *****,

  Thanks for reaching out and I apologize for any inconvenience this has caused. I'd be happy to work out a resolution for you. You can return the whole order to us for a full refund, we will pay for the return shipping costs. If you prefer to keep them, I can refund the shipping fee you paid on this order as an apology for the inconvenience this has caused.

  Let me know which option works for you best!

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23054508
  
  I am rejecting this response because:

  I am not rejecting the response, but I had two options to select from and wanted to respond.  I did not select "accept" because I wasn't sure if you would let me respond or just close the case.

  I would like to return the entire order for a full refund (including shipping and taxes) for a total of $50.33.  As well as a return label for free shipping.

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 04/03/2025

  Hi *****,

  Thank you! Please send us an email so we can process your return and issue a return label. 

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They asked me to send an email to them but not sure what email address of their I should use.
  
  Sincerely,
  
  ***** **********