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Business Profile

Urgent Care Clinic

Fast Med Urgent Care

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Fast Med Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Med Urgent Care has 62 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 26, 2023 I arrived for an 11:45 am, 15 minute urgent care appointment at FastMed on Highway 751 in ****** for an injured and swollen leg. *****? (**************) was at the front desk. The check in required several forms and documents, which she requested one-by-one, requiring multiple trips back and forth between the desk and waiting area. My partner assisted, but stepped away when it appeared all documents were collected. When called again, I asked if I could make one trip to avoid aggravation to my injury. I was told by ************** that she was just doing what she was trained to do and that I would not be seen until I walked to the desk once more to make payment. I asked if I would be surveyed about the experience and confirmed her name. She then sent someone to collect my payment. After my payment was confirmed at 12:27 pm (attached) the following occurred:1. ************** did not submit my check-in for 40 mins (attached) allowing several patients to be seen ahead of me, including multiple non-urgent patients that I overheard checking in for routine drug screenings.2. I had to request a manager in order to be checked in and to remain insistent to be triaged by a medical assistant ************, who initially identified herself as manager and told me no one was available to triage.3. I was examined by PA, ******************* and found to be at risk for a potentially life threatening blood clot, for which diagnosis would have been delayed by the actions of ************** and her colleagues. 4. **** left for an extended time to locate an ultrasound to confirm the diagnosis, but was unsuccessful. 5. My partner went searching for help at nearly 2 pm.6. ************ returned and said she'd find someone to perform an x-ray. She was also unsuccessful, and eventually performed the x-ray herself.7. Nearly 3 hours after arriving for a 15 minute appointment, I left.8. I was told by phone by ************ that she could not give the name of the supervising physician and no doctors were on site.

      Business Response

      Date: 02/24/2023

      The client's feedback was submitted to management of the location. The review for this claim has been completed. The client can anticipate contact from Fastmed within the next few business days for resolution.

    • Initial Complaint

      Date:02/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my son to FastMed urgent care in ********, ** in March 2022 to get stitches removed. They did not ask for a co-pay upfront and when we were finished they said we were good to go and did not collect any payment. A bill was never mailed to us even though they have our address on file, and instead just sent the bill straight to collections (********************** with account number ******** which will impact my credit. The bill was only $35 and when my wife tried to contact them about the bill being sent to collections it is the run around and endless waiting on hold without any resolution. I would like to pay this bill without affecting my credit score

      Business Response

      Date: 02/16/2023

      Hello - this is a response to the client's concern.  At time of service, we were given incorrect insurance information. When letters were sent regarding the insurance and balance it appears they were sent to an incorrect address. We have applied the payment and the client now has a zero balance. We have REMOVED the client from collections as well.

       

      Thank you.

    • Initial Complaint

      Date:01/18/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came in for an appointment, on January 18, an hour early. The lobby staff had inappropriate conversations in front of customers, one going into detail about how she almost slapped her father. Then several walk-ins came in after myself, and were seen well in advance of myself. Always happens when I come here, I am a white male, and it is apparent, that because of this I will wait at least an hour longer than necessary.

    • Initial Complaint

      Date:12/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/23/22, at 5:49pm, I called this FastMed location and told them I'd tested positive for Covid and was interested in getting an anti-viral treatment. The person on the phone told me that only some people are given the treatment and I'd have to come in. I asked what criteria determine who gets the treatment, and if there was any way to tell whether I'd be able to get it, so I could know whether I should make the trip, and was refused an answer. The person repeated that I'd have to come in. I went and was charged $50 (my insurance was billed $826) before seeing anyone. After paying, I was tested by a nurse or assistant. After that, a Physician's Assistant came in and told me that the anti-viral treatment is only authorized for use in high risk individuals, so I was ineligible. This is the exact information I'd asked for on the phone but was refused. If the person on the phone had given me even this most basic answer to my direct question, I'd have known I was ineligible, because I knew I was not high risk. I would not have exposed myself or other people to greater risk by going out, and I would not have been charged $50 by FastMed. The reason I sought the treatment in the first place was because I was visiting my 72-year-old parents, who've had recent health problems, from out of state and was nervous about infecting them. By refusing to answer my question on the phone, FastMed put one of them at greater risk because they had to drive me, and put me and everyone else in their waiting room at greater risk. The visit got me no treatment, and told me nothing I didn't already know and that isn't common knowledge, except that the anti-viral treatment is unavailable to anyone who is not high risk. I wasn't helped in any other way. I believe it was unethical for FastMed to refuse to answer my question on the phone so that I'd have to come in and be charged $50 (and my insurance company $826), despite increasing the risk to me, my parents and others.

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a Covid test in (Feb 2021). Everything was pretty standard: I handed them my insurance card, filled out the paperwork, and waited to see the nurse/PA. After my test results, I told the front desk I haven’t yet paid my co-pay. The clerk shrugged and said if there was any payment required I would receive a bill in the mail. I never received a bill in the mail, an email, or a phone call so I assumed it must be have been free with government Covid relief. Fast-forward to 09/2022 and I go in for a check-up and I’m told I have an outstanding payment of $300. I was asked to pay at least half before seeing the PA and advised to call the home office to sort out the details. So, I paid $150 thinking I would get it back. Come to find out, I was told that I gave them my dental card my mistake. No one caught it and I confirmed with my insurance that it is a common mistake but can easily be cross-referenced to the correct card. When I called FastMed, it was confirmed that NO contact was ever attempted. They didn’t even send my outstanding bill to collections. The FastMed finance manager immediately wrote off the other half and said he would work with the insurance company and upper management. UCH insurance said no to a year-and-a-half old payout. After two months of back and forth, FastMed decided to keep the $150 (of which $50 was the co-pay). After researching FastMed in ******* Texas, I found I was not the only person this happened to in regards to a Covid test which raises a lot of ethical questions. Also why did ********** accept my prescription order if the insurance card was wrong? Something is very fishy about this.

    • Initial Complaint

      Date:11/21/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the FastMed in Salisbury on Klumac Road at the end of June for a COVID test. After arriving they tell me they aren’t able to run insurance and I will have to pay out of pocket for my visit. I paid 100 dollars for what should have been 40. I was tested for COVID but they said they wanted to test me for Mono, Flu, and strep before they tested me for COVID. I tested negative for all but COVID. I left after testing positive. Fast forward to 2 weeks ago I get a call from a bill collector saying I owe 190 dollars to FastMed for an unpaid bill that I never received or was told I had. I feel like I’m getting the run around I have contacted FastMed with no reply. I am not wanting this to affect my credit.

      Business Response

      Date: 11/21/2022

      We have escalated the client's feedback to the lead of our Billing Customer Service department to provide a resolution. 

      Customer Answer

      Date: 11/21/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
       
      Please get to me ASAP to get this resolved preferably by email.
      Sincerely,

      ****** *****

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to the Fast Med Express in Moorhead City in August 2021. I gave the receptionist my husbands insurance card and prescription card. I never received a bill or message of a bill over the next year. Then in October 2022 I received a collection notice regarding the bill was not paid. I called Fast Med and they stated they did not file the claim and apologized for not sending me a notification of the bill. They stated I had to pay $279 today and that the collection notice would affect my credit. The original bill was for $529.

    • Initial Complaint

      Date:10/20/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 3rd I had a routine pre-employment 9 panel drug screen done at FastMed on Creedmoor Rd in Raleigh. I was told my results would be available Wednesday October 5th. As of today October 19th over 2 weeks later FastMed still has not produced my test results. I called in everyday for a resolution to no avail. Not once did FastMed call me to update me on the situation they caused. I also sent a message through their MyChart site and as of today nobody has responded. l was told by the manager upon calling in that I would be refunded seeing as the manager and staff had no idea what happened to my test results. I was only refunded $39 of $69 I was charged. To put it bluntly, I did not come to their facility to be charged $30 to urinate in a cup. I don't know if this is yet another mistake or if they are in fact charging me $30 for a test with no results. This was a pre-employment screening for a contract and was time sensitive as all drug screen results for most employers must be submitted within 7 days of the exam. I have run out of patience and I am furious at this point that it has come to this. I demand the balance of $30 be refunded to my account IMMEDIATELY!

      Business Response

      Date: 11/01/2022

      11/1/2022

      We are currently investing this concern. Will update as soon as possible.

      Thank you.

      Customer Answer

      Date: 11/01/2022


      Complaint: ********

      I am rejecting this response because: I don't know whether or not if by accepting this response, I will receive the refund I am owed and rightfully demanding.

      I have yet to be refunded in full. I was told by the manager at the FastMed Creedmoor Rd location on the 10th of October I would receive a full refund as she acknowledged they had not provided the service I paid for.

      I have attached proof that I had to go to another screening facility for results.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:09/30/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 9, 2022 we took our daughter ****** ******* to fast med. She had a sore and red throat. We were informed by the person at the front desk that they would not have us pay the co-pay if we agreed to do a Covid test even though that is not what we were there for. Stated it was because they have a deal with ****. We declined a covid test and paid the $40.00 co-pay. The PA did a strep rapid test on ****** The PA never sent the strep to be cultured after being informed that last time we came in the rapid test came up negative but they called back and ended up telling us a week later it was positive after it had been cultured The PA then made ****** do a Covid test so now they’ve charged the co-pay and a covid test to insurance said if we did a Covid test that we wouldn’t have to pay but since they took the payment upfront now they refuse to give the $40 back after they made her do a Covid test Tried calling the corporate office several times no reply Sent an email to the local office manager no reply We went to the fast med office on 9/15 where Shaquille refused to return the copay, he did not understand that they took our money and did the test anyways and argued over the information and stated that the office manager would be out until sometime in October possibly. We would like our $40.00 back since a covid test was completed. It appears like this could be insurance fraud by taking our money and then still doing the test and getting paid from the insurance company as well.

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 22, I went to this facility located in ***********, due a COVID, symptoms, I showed them my insurance card from my former Employer GKN Automotive, which I left on Jul17, they process my insurance card and I was never told that it was any issue with coverage, I got a COVID test, which came out Negative, I was discharged after being diagnosed with a viral infection, no medication was required, and wasn't required to make any payment, 2 weeks later I got a letter from my former employee, showing that the charged COVID 19 ($329) AND COVID 19 LAB ($324) were incurred after coverage end date, yesterday I got a SMS from FastMed asking my to pay $653 for the service mentioned above. Why they didnt told that my coverage was ended by the time I request the service?, I worked for GKN 3 years and never used any medical service, now I am facing $653 bill from FastMed just for a COVID19 test, which in my opinion is way excessive just for a rapid COVID test.

    Fast Med Urgent Care is NOT a BBB Accredited Business.

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