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Business Profile

Restaurants

Smokey Bones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On saturday March 9 my husband and I attended my neice baby shower around 6 pm. When we got there my family was already at the table sitting the waitress was making sure everyone had their drinks. When we sat down she asked us what we would like to drink. She never let us know her name. So we told her what we wanted to drink. Since it was an special occasion my husband wanted to by drinks(alcohol) for the first time daddy to be and first time grandfather. So he was letting her know to get their drinks calmly, and the tab would be on us. We'll she went and got the daddy to be drink but forgot the grandfather to be. So he calmly again said, "Hey, hey, don't forget to ask the grandfather what he wants to drink) Then out of nowhere she screamed and said that your not about to be talking to me like a dog. Everyone at the table looked around like puzzled. What is her problem? No one spoke to her like a dog. The waitress went in back and told the general manager. The general manager came came to our table asking who talking to her like a dog with attitude looking at my husband like he did something wrong. So with her looking at him like that with attitude like she was ready to fight he asked her was she mad? She took it as if he was trying to be funny and it made her more upset than she was. Then here cones the back and forth with the general manager and my husband. She told us to get out. I told her no we are not going anywhere because we did not do anything wrong. She said oh yes you are or I am calling the police. At this time she grabbed my husband arm and tried taking his drink out of his hand. Now this is when employees came from back helping her tackle my husband to kick him out. We was embarrassed everyone was looking at us as if we was in the wrong. Three men from the back escorted us out the door. We left feeling sad because we was trying to celebrate an special occasion. We tried calling back up there to speak to someone and the was rude and said it was our fa

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my order that I paid over $60 for

Smokey Bones is NOT a BBB Accredited Business.

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