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Business Profile

Property Management

Reliable Property Management and Rentals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I moved into a house under Reliable Property Management and Rentals' care on May 01, 2024. Upon move-in, the house was not in a liveable condition and has not yet been corrected. On May 06, 2024, I went into the office of Reliable Property Management and Rentals (RPM) and spoke with the ************************************ Coordinator, ***************************. He instructed me to email him photos and details that day, which I did. The list was as follows: black mold in the kitchen, broken dishwasher, broken oven, wet/soft floor under dishwasher, sliding doors to the outside do not lock, every window needs attention, air intake is missing hardware and doesn't close, active rodents in the home, active insect infestation, mildew growing on kitchen walls and in the addition, the backyard is in a hazardous condition to include a tree limb that is dead and hanging from a big tree outside near the house, the chainlink fence is damaged and wires are protruding, vegetation is growing on the house, the air handler is covered with debris, the roof has layers of pine straw leading to soft spots and leaks in the roof, the gutters are falling off and one is full of debris, the deck has broken boards and many soft spots near the door to the house. There are other minor issues that I would also expect to be resolved before a house is deemed move-in ready. The above information is mainly the most concerning issues that we have been needing resolved for the past month. We have a 12 month old baby as well as 3 older children and the current condition of this home is unacceptable. I have contacted the company countless times (I can provide a detailed record of each attempt). I have not heard anything back since my latest attempt, now 22 days since my initial conversation with *******. All we're looking for is the home to be in a liveable condition, as stated in the lease. I can provide photos, documents, and records of emails.Please help us.
  • Initial Complaint

    Date:09/18/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a tent at my current location for 2 years and by law each room is required to have a smoke detector in each room. I current live in a 3 bedroom 1 1/2 bathroom and there is only one smoke detector in the home. My 2 kids and I stayed here a entire year before they replaced the painted shut back windows that would not open. I current have multiple holes in the house that have not been fixed and dealing with a mouse in the house because of this. The current owner is going up on the rent with no improvements for maintenance issues fixed. I've never been late on my rent. The property management people rarely resolve the maintenance issues that I submit in. Because they have not resolved the holes in the house the property management should be responsible for any termination fee to have the mouse removed. Paint from the ceiling is peeling and between the owner and property management people nothing is being resolved. There is a huge hole in kitchen floor that's been needing addressed for a year now. If i paid my rent the way they replied to maintenance request i would have been evicted long time ago. I dont want to pay another cent of rent until all issues are resolved. Please help me with these issues i have going on in the house that me and my 2 kids are living in. Thanks

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