Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Toyota of Gastonia has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileToyota of Gastonia

            New Car Dealers

            Contact Information

            4821 Wilkinson Blvd

            Gastonia, NC 28056-8262

            Visit Website
            (704) 777-1149

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            4821 Wilkinson Blvd, Gastonia, NC 28056-8262
            BBB File Opened:
            10/12/2004
            Years in Business:
            19
            Business Started:
            10/12/2004
            Business Started Locally:
            11/25/1991
            Business Incorporated:
            7/1/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of ACTIVE for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            BBB records show a license number of 66740 for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • Gaston County Cars, Inc.
            • Toyota Scion of Gastonia
            Business Management
            • Ms. Peggy Knight, Controller
            • Mr. Joe Kaye, General Manager
            Contact Information

            Principal

            • Mr. Joe Kaye, General Manager

            Customer Contact

            • Ms. Peggy Knight, Controller
            • Mr. Joe Kaye, General Manager
            Additional Contact Information

            Fax Numbers

            • (704) 824-0163
              Primary Fax
            • (704) 867-5345
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/05/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased a new vehicle from this dealership and during verbal/written communication I thought we had a fair agreement. I was excited to purchase a new vehicle at what I thought was an agreed upon price, only to find out that they changed some numbers on the back end to make it look like a good deal. I never would have purchased a new truck for the price they hid from me verbally, I feel as though I was overcharged by $5k. The paperwork they showed me before purchase lead me to believe the final purchase price was $69,000 or so but it ended up being $74,000. I understand mistakes happen and sometimes one party is not on the same page as the other but I think that dealerships should but upfront about their practices. If the final loan is going to be $74k then they should make that very clear, not in the fine print. I never would have signed the agreement if they made it clear to me what they were doing to make it seem like I was getting a good deal. All I ask for is more transparency, make the final outcome of a deal obvious to both parties involved.
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dustin R

            05/28/2024

            Was talked into buying a truck I couldnt afford , I test drove a 2022 when numbers were placed in front of me. It was on a 2023 that I went back-and-forth on for a while and they never showed me the vehicle until I looked at the numbers closely, my salesman filed my credit application online and asked me the questions, I never saw the form , they lied on my credit application they asked me if I could show proof of income for the specific amount they put on my credit application and I specifically told them no that I dont make that much ,The sated on the application I made more than my monthly gross income and saying that me and my mother are the liars that they didnt nothing wrongContacted consumer affair 2 hours later the dealer called me and i was laughed at and was told they wasnt going to do anything to solve the problem, and that they cant help I dont budget my money correctly.They do not care whatsoever of trying to help people they made money from my sale. Thats all that matters to them. They got both of my trade-ins and now Im stuck with a vehicle that I cant afford.
            Read 1 More Customer Review

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.