Complaints

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  Association Management Group

  614 W Friendly Ave Greensboro, NC 27401-2204

  
• 

  Association Management Group

  PO Box 10265 Greensboro, NC 27404-0265

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to upload info, and keep losing my place. I have made my payments around the 15th of each month for 25 years. The condo is at *****************************************************************. I have done everything *** has asked to resolve this issue. They will not accept any explanation from me or WELLSFARGO. ********** did an inquiry and said we were on point, that we do not have any control over what *** decides to do with the dues once they are sent., I have documents, but i dont know how to get them to you. My monthly dues are ******. They say Im $772.72 behind. I received an email on 2/6/25 saying I was 2 months behind. I had ********** to send me the dues they said was late and they refused to accept. They are saying now Im 3 months delinquent. After ********** could not find anything wrong, they suggested I resend the money to them. I did sent the money to them by ************** by the 5th of this month. They are still saying that they cant accept the payments from ********** but the payments are from *********. I cant make them take my payments , but Im not late if they refuse and I have to keep paying by law. At least my bank account says that the money went to them.They will not talk to me or return my calls. They just email me and leave a number and say i havent contacted them. I have documents to show that I have tried working with them, but theyre too large to send to you. If theres some other way I can get info to you if this is not enough. I have tried to work with them, they will not work with me. They want to foreclose on my property.

  

  Business Response

  Date: 03/26/2025

  To:Better Business Bureau of Central and Northwest NC  
  From: Association Management Group, Inc. (AMG)  
  
  Dear Ms. *****  
  
  Thank you for the opportunity to respond to the complaint submitted by Ms. ****** ***** regarding her account for the property located at **********************************************************************. We sincerely appreciate the Better Business Bureaus role in facilitating clear communication between businesses and customers.  
  
  First and foremost, we want to acknowledge Ms. ****** long history of timely payments and responsible ownership. We understand that this situation is both frustrating and upsetting for her, and we regret that she feels unheard or unassisted. *** takes pride in its commitment to professional and compassionate service. We work diligently to assist the many homeowners and communities we serve, and our team is always open to resolving misunderstandings with empathy and clarity.  
  
  Background and Current Status:
  The current monthly assessment for Ms. ****** condominium is $244.21, and her account had a $0.09 balance as of December 31, 2024. No payments were received by *** for January or February 2025, and while a payment was received it was returned payment stopped (see the attached).  Our records show that we communicated with Ms. ***** numerous times to notify her of the outstanding balance. Since that time, we have continued to attempt resolution. We understand from her complaint that she uses her banks automatic bill pay system, which typically issues physical checks and mails them to AMG/Bramblegate for processing.  Unfortunately, if the checks from her bank are not received or processed, it will not appear as a payment on Ms.****** Bramblegate account. In these cases, although the amount may be debited from her bank account by her bank, it does not guarantee that the funds were received by the associations bank. As with any bill payment system,confirmation of processing must come from documentation that the payment was received and deposited.  
  
  Current Action Taken:  
  To give Ms. ***** ample time to resolve this, we have placed a 30-day hold on her account. This ensures that no collection actions or late fees will be pursued during this period.  We have respectfully requested that Ms. ***** provide copies of the front and back of the bank-issued checks showing that the funds were deposited. These documents are critical to resolving any discrepancy. If such proof is provided, we will promptly correct the account and waive all late fees.  Without these documents, we are unfortunately limited in our ability to investigate further. While historically errors by our bank are rare, we remain open to reviewing any valid documentation that may indicate otherwise.  
  
  Next Steps for Resolution:  
  We urge Ms. ***** to request from her bank:  A clear image of the front and back of the canceled checks, showing the date, amount, check number, and deposit/endorsement stamps. She may email the documentation to ******************** or mail a copy to: 

                 Bramblegate Condominiums 
                 c/o Association Management Group, Inc.: 
                 Attn: ****************  
                 P.O. Box *****  
                 *********** ** *****     
  
  Final Note:  
  We are truly sympathetic to Ms. ****** situation and want to help resolve this matter as soon as possible. We do not want to take any further collection steps and hope that the documentation she provides will allow us to reconcile the account promptly.   
  
  We remain ready to help her through this process in any way we can.  
  
  Sincerely, 
  
  ******* ***, ************** Director  
  Association Management Group, Inc.  
  ****************
  

   

   

  Customer Answer

  Date: 03/27/2025

   I am rejecting this response because:
  
  I made payments to Bramblegate HOA for 25 years to ************************************************************************* I made online payments to them for 11 of those years. So I was startled when they said on 2/6/25, that I was 2 mos delinquent. They said that ********** was holding the payments after all these years and not paying. So my husband and I asked ******* had they changed anything in their billing or mailing address, and she said no. She assured me that it was my bank and not me and I needed to find out what happened to the payments. She neglected to tell me that the address was changed to a PO Box in *******, **.  I saw the change on an email sent by ******* on 3/3/25. By that time I had stop payment on ********** and resent the payments again by ************** on 3/3/25, and they paid it on 3/5/25. I talked to a banker at ********* and she said it was in the mailing, and it must have changed address. I assured her that *** said that they hadnt changed their information which now I know they were lying to me trying to foreclose on my property.

  

  Business Response

  Date: 03/31/2025

  To:Better Business Bureau of Central and ************
  From: Association Management Group, Inc. (AMG)
  RE: BBB Complaint ID ******** ****** ***** (Final Response)
  
  Dear *** ****,
  

  Thank you for the opportunity to provide further response related to *** ****** ***** regarding her account with Bramblegate HOA.

  We are pleased to confirm that the two previously missing payments have now cleared and have been properly applied to *** ****** account. As a gesture of goodwilland in recognition of her long-standing payment historyAMG has waived the related late fees and a small balance of $0.09 that had previously carried forward. 

  As of Friday, March 28, 2025, ********* account reflects a zero balance and is in good standing.
  

  Future Payments and Address Clarification: We encourage *** ***** to make all future payments using the official options provided at ****************,where up-to-date payment instructions are always available.
  

  We want to respectfully reiterate that *** has not changed its payment mailing address in over a decade. Our long-established lockbox addressused solely for check processingremains active and unchanged. We understand that *** ***** uses an automatic bill pay service, and based on the timing and routing of her payments, the most likely explanation for the delay was that her bank may have mailed checks to the local office address rather than the designated processing address. While our team forwards any such misrouted mail, doing so can result in delays of several business days before the payment is applied.
  

  Final Thoughts: We truly appreciate *** ****** commitment to her community and her responsiveness in working through this situation. It is never our intention to cause distress,especially to homeowners who have been dependable members of their association for many years. 
  

  Our team is always available to provide support and ensure a smooth experience moving forward.
  

  Sincerely,

  ******* ***, ************** Director  
  Association Management Group, Inc.  
  ****************

  
  

  Customer Answer

  Date: 04/02/2025

   I am rejecting this response because:
  
  I DO NOT agree with your reason for the delay. In the future please give me a call and return my calls or answer when I call back. When you change the mailing address, you let the person know before its time to mail out the payments, not after you say payment is late. The payments that you did let through came from another bank, but it went to the *****************. Also I received a statement from you saying that I had been charged for a return check fee which told me that you were holding my Jan-Feb payments that you claimed was lost. Im a busy woman and I dont have time to play games with questionable billing practices. I will fight for whats mine, and I dont plan to give it away to shady businesses. I never did owe you any money, and I didnt need the aggravation. I would like to thank the BBB for their assistance.

   

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been late a few times on my ***************. They are very strict. They dont give us any ****** However, I paid on time I paid June 28 in the ********* dated for June. I got a delinquent letter on August 8 telling me that my *************** were delinquent, I have pictures of the money order and the address and the date of when I sent it. They are very rude. They dont accept any phone calls. They dont answer any phone calls. They dont receive or answer any emails or text messages. They have a very bad system as far as checking houses and keeping up With our housing development were not supposed to have swimming pools. Were not supposed to have trampolines. Were not supposed to go on the street. Were not supposed to have sheds unless they match the house. Were not supposed to have cars parked on the street. were not supposed to have cars parked on the yards or in the backyards and we have all of that And instead of worrying about that, theyre sending me a delinquent HOA letter stating that my dues are late they were for June. I dont control the post office but it is post for June. I cant get up with anybody. I left an email. I left a phone number and no one wants to call me back , so Im reaching out to you guys. I want a verbal written apology. I also want them to quit harassing me. They dont do their job out here. You can ask anybody out here. We have a ********* but they dont talk to any of the residents out here they dont send out any kind of letters. We dont know where our money is being spent or where our money is going when we pay the deuce , we have speeders that come through here loud music. Its just pitiful its pathetic and then they want to worry about somebody who paid their dues even though even if they got it in July still in June I dont control the *************** but something needs to be done. They need to be brought down a notch , theyre very rude I did try to add pictures, but it says that theyre too big but I have three pics.

  

  Business Response

  Date: 08/13/2024

  Dear BBB,

   

  Thank you for reaching out to AMG regarding the concerns raised by the above homeowner. We always appreciate the opportunity to address and resolve issues within our control.

   

  In accordance with the community's governing documents and the North ************************** Act, a late fee was applied to the account when payments were received more than 30 days after the due date. Below is a summary of the 2024 assessments, fees, and payments:

   

  After consulting with the community's Board of Directors, they have agreed, as a one-time courtesy, to waive the late fee(s). Please note that future payments received more than 30 days after the due date will be subject to late fees.

   

  The other concerns raised have been forwarded to the Board of Directors for their review.

   

  Date	Fee Assessed	Payments Received	Late Fee	Balance
  1/1/2024	$ ******	$ -	$ -	$ ******
  2/2/2024	$ -	$ -	$ *****	$ ******
  3/6/2024	$ -	$ ******	$ -	$ *****
  7/1/2024	$ ******	$ -	$ -	$ ******
  7/3/2024	$ -	******	$ -	$ *****
  8/12/2024	$ -	$ -	$ (*****)	$ -

   

   

   

  "The Carolinas' Leader in Community Associations"

  *********************, CMCA Client Services Director   888.908.4AMG (264)   Direct | ************   www.AMGworld.com

  
  

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Association management group is a HOA that does not do any business that HOA companies do. First thing is me or anybody else in my neighborhood after doing research ever got a invoice for *************** . Everyone did receive late payment invoices starting in February some stating they received late payment invoices starting March . I go to try and pay my Fees in April and they referred me to their attorney who said i need to pay a extra $200 on top of my HOA bill . Now this in April. I have been calling and reaching out to them trying to get this resolved but they keep referring me to their attorney . They have added late fees to my account and this attorney fee . Like I said i have been trying to pay them since April. Did I mention that I am on the board of My HOA (Vice President). I really feel like this is a scam and a way for them to help fund there attorney . Late fees are one thing but attorney fees after 2 months is really aggressive behavior.

  Customer Answer

  Date: 06/17/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 06/18/2024

   

  **To Mr. ***********

   

  Dear Mr. *********

   

  Thank you for your email. AMG is always pleased to respond to customer inquiries.

   

  Your community association established fees, which are uniformly charged to all owners in the community.

   

  Attached are copies of the notices of delinquency that were mailed and emailed to you on February 8, 2024, and again on March 11, 2024. When your account became 90 days delinquent, your association placed the account for collection.

   

  Additionally, on June 3, 2024, ************ emailed offering to assist in resolving any concerns about your account or otherwise. AMGs records do not indicate that you responded to her email.

   

  The association collects fees from all owners uniformly from all owners pursuant to the recorded Declaration of Covenants, Conditions restrictions, essentially acting as an escrow service, and pays the funds collected to your community associations vendors and service providers. It is important to note that other owners have paid their fees in accordance with these requirements.

   

  The association's president has authorized AMG to remove your account from the attorneys collections, provided full payment including legal and attorney's fees are made.

   

  Your association offers several automated payment options available at www.amgworld.com/fees. You can also mail a payment made payable to your association at its bank:

  P.O. Box 52984

  *******, AZ 85072

   

  I trust the above information will fully resolve your dissatisfaction.

   

  Sincerely,

   

   

  The Carolinas Leader in Community Associations

  *********************, CMCA Client Services Director   888.908.4AMG (264)   Direct | ************   www.AMGworld.com

  
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a subdivision that AMG is over they have gotten on a bunch of people for simple stuff, but they will not go after people that continue to violate they keep going after the same people that do stuff to keep improving. They’ve come at me three or four times for my fence and shed. I’ll show them proof that it’s been approved but they continue to come after me, I’ve also paid my HOA dues and they continue to tell me I haven’t and they keep adding a Lake B and threatening foreclosure and liens against my property and I’ve sent them proof that I paid it. I’ve also tried to contact my HOA manager who is Taylor R******* but I keep getting her assistant who tells me that unfortunately she’s not allowed to let me talk to Taylor and she hangs up the phone. This is the second or third time that this assistant has done that and Taylor told me that if I have any problems that I am to talk to her but you can’t never get her I’ve tried for a week and a half. I’ve left a message after message and finally the assistant called me today with an attitude and hung up the phone on me. This is ridiculous. This is poor business management and I think it’s a shame that they have people like that that work for them. However, they take your money and they don’t do anything we have vehicles that are parked all over the yards. We have vehicles at a park behind houses. We have a house that’s had Christmas decorations up all year long on the outside of their house, and I had white outside lights on my front porch, and I was demanded to take mine down , or I would be facing fines and I took mine down and now they’re going after me for my shed and fence which I showed them proof but the other house over here has had decorations up all year long and they say oh they can’t get to everybody, so they just go after the people that are doing what they demand they’re not going after the people that are breaking the rules they’re going out to the people that they know will correct the issue

  

  Business Response

  Date: 10/30/2023

  Dear Ms. *****,
  
  Thank you for reaching out to Association Management Group, Inc. (AMG). We greatly value your inquiry and would like to extend our assistance. As a longstanding member of the Better Business Bureau (BBB), AMG takes pride in providing exceptional services.
  
  At AMG, we specialize in catering to the specific needs in community, particularly in areas such as bookkeeping and administrative matters. Our r*** is to carry out the directives of the Association's elected Board of Directors. It is important to note that AMG does not have the authority to make decisions regarding Covenants or Rule enforcement. We have been requested by the community Board to send dozens of notices pertaining to Covenant issues.
  
  Regarding payment of community assessments, please be aware that the association has two payments are due in January and July. Your July payment was not received until October. If you have any questions or concerns regarding this matter, Candace C***, AMG’s Director of Operations, can be reached at ************. She will be pleased to assist you within the scope of AMG's duties.
  
  Thank you once again for reaching out to us. Please feel free to contact us if you require any further assistance.
  
  Kind regards,
  
  Joselin P**
  Director of Client Services
  Association Management Group, Inc.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Homeowners Association is using this Association Management Group for our community management. Several homeowners, including myself, have reached out to management concerning an accounting of annual fees and expenses. We have not received so much as a response. We have no idea if property taxes for common areas are even being paid on time or even at all. No response at all!!

  

  Business Response

  Date: 06/14/2023

   

  Dear Ms. ****,

   

  Thank you for your recent inquiry regarding **** *****.

   

  Typically, NC planned communities are not subject to property taxes related to deeded common areas, which is likely the reason why no property tax payments have been made. Regular financial reports are posted on the owners' portal and are available to all owners.

   

  I have asked the community manager to contact Ms. ***** by telephone to answer any further questions.

   

  Please let me know if I need to post this response to the BBB complaint.

   

  Sincerely,

   

   

  NOTICE & LIMITATION OF USE: This email is confidential and may constitute a privileged communication.  If you are not the intended recipient of this email, please delete all information and immediately notify the sender. Unless expressly stated otherwise, any information contained in this email or any attachments hereto (a) is provided on an “as-is” basis without any warranties or representations of any kind, and should not be relied upon as authority of a legal or binding nature or otherwise; (b) does not constitute legal, engineering, insurance or other advice, opinions or, guidance subject to licensure laws (AMG recommends consulting an appropriate professional before making important decisions); and (c) should never be deemed or viewed as superseding any community governing documents and/or information available on the public records.

   

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are property owners of a townhome in *********** properties n ******* ** that AMG manages. We lease the home for rent and live in ** ourselves. Our ** home address, phone #, and contacts are listed in the purchasing documents. When we first bought the property, our HOA fees were paid by the mortgage company directly. When that company sold the mortgage to another mortgage company, those fees, unbeknownst to us, became our responsibility. AMG made zero attempts to contact us to notify us of our delinquent payments. Our tennent did not receive any mail except the certified mail received in January 2023. We now owe hundreds of dollars in overcharged and lawyer fees that the HOA is holding US accountable for. This is all quite ludicrous. I tried to set up an account with HOA company to make payments. There is no option for “create new account”. We were hoping to purchase additional properties in ** , but this experie**e is giving us reason for caution. We appreciate any assista**e you might be able to provide us in resolving this matter. Si**erely, ****** *****

  

  Business Response

  Date: 01/30/2023

  Thank you for contacting Association Management Group, I**. (AMG). While AMG is always happy to assist in resolving any question, because this is a legal/litigation matter, AMG is unable to provide a great deal of information.
  
  The address used by the community homeowners association to send various information i**luding billing and other notices is the same address used by the attorney and is the only address found on the public records related to the home.
  
  AMG does not file liens. Liens are filed by an independent law firm that represents the association (not AMG). We recommend contacting ***** ********** **** ** *** **** ********** which represents Mr. and Mrs. ****l’s community association, for further information.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The AMG manager for ******* ***** and 8 residents held a zoom meeting a couple months ago to decide on a new board for the HOA at ******* *****. The Manager stated that she would send out an official ballot and we needed a quorum of 8 to elect the board. We never received a letter only to find out she denied having the conversation and told a resident on **** st that she could vote herself in as President. The AMG has not did anything for our community. They have placed liens on homes. The playground is a hazard and has been reported as such. We (residents of ******* *****) would like to dissolve the relationship between AMG and HH. They have avoided calls, won’t return emails or letters. This association is basically collecting money and not doing ANYTHING except harassing residents

  

  Business Response

  Date: 12/29/2022

  Thank you for contacting AMG. AMG has been a BBB member for decades and is always pleased to assist. 
  
  AMG provides your community specific services, primarily assistance with bookkeeping and administrative matters. AMG does not serve as the officers of your association. There is an active effort to recruit community volunteers and AMG would certainly welcome your participation. 
  
  AMG has no authority to dissolve your Community Association, which likely requires approval of the owners in your community, mortgage companies and the municipal zoning authorities. 
  
  The AMG manager for your community is Elaina ******* and her supervisor is Candace ****, they can both be reached at 336-273-8600 and will both be happy to assist you in anyway possible, within the scope of AMG’s duties. 
  
  Kind regards,

  
  Joselin ***
  Association Management Group, Inc.