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Business Profile

Battery Rebuild

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Rebuild.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1 purchased battery online on 1.1.25 2 received a call 1.10.25 reminder 3 I called store back three days later saying that I was coming. 4 1.27.25 went to pick up battery and was told my husband picked it up. Im not married. I waited 20 minutes while ******* store manager goes in back. 5 I leave after 20 minutes. I called toll free and talked with ***** @ 930am who said her manager ***** in ********* was going to call me back. to call me back but insured me they could do nothing because its a franchise location. 6. I called back @4pm because I received no call back. ***** told me that I should not have waited 26 days to pick up my order. Even though there is no store policy.***** saw any picture ID but gave my battery to a random person with no picture ID. I was told by ***** at Tollfree and at the store that its my loss. I would like a battery and a refund (I had to request dispute with my credit card company). And the store needs to just do better and some concern. This is not ok to do to anyone. They both think I should be okay with them stealing my battery. Order #: EC0052509653 Order Date: 1/1/2025 5:40:09 PM Order Total: $183.60

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a motorcycle battery at batteries plus bulbs **** ************ *** ********** ** on 2/18/2023 at 1:30 pm for $181.46 I returned it 2hrs later that day because the battery was defective it wouldn’t work lost charge they wouldn’t exchange it they put it on a charger and it wouldn’t charge so they blamed the consumer saying it was user error the battery has a 2yr warranty they are not honoring

Batteries Plus is NOT a BBB Accredited Business.

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