Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Furniture World has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Furniture World

      410 Four Seasons Mall Suite 235 Greensboro, NC 27427

    • Furniture World

      1002 Summit Ave STE B Greensboro, NC 27405

    • Furniture World

      1908 Coliseum Blvd Greensboro, NC 27403

    Business ProfileforFurniture World

    Furniture Stores
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Furniture World has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Furniture World

        410 Four Seasons Mall Suite 235 Greensboro, NC 27427

      • Furniture World

        1002 Summit Ave STE B Greensboro, NC 27405

      • Furniture World

        1908 Coliseum Blvd Greensboro, NC 27403

      Location of This Business
      410 Four Seasons Mall Suite 235, Greensboro, NC 27427
      BBB File Opened:
      8/16/2016
      Alternate Business Name
      • Furniture World
      • Discount Furniture World
      Business Management
      • Mr. Mohamed Hussein, Complaint Handler
      Contact Information

      Customer Contact

      • Mr. Mohamed Hussein, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/14/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      November 29 I went to Furniture World at *****************. I find furniture that I liked and asked how much it would cost to finance it. I give information so that that could be determined before purcasing product. I was told that would be the only way that this number could be determined. I was not told there was a fee to find out. I find the set that I wanted and it is black and costs close to $1000 for this particular set. I stated that I wanted to think about it first and would let them know if I wanted to proceed with getting the item. I called maybe two days later and asked if they could deliver it the next day. I receive a call a few days later from the delivery driver and he is going over the order and he informs me that he has a red set on the truck and that was for me. I stated I asked for black and I told him that I would not take the red. I called **** and I told him that I wanted the black and he sent me a picture of the red and I told him no that would not work. He told me that he would not be able to get the set in black for a couple of weeks. I then stated to just cancel the order I told him I didn't want to wait weeks for the item to come in. I then receive a call in January from **** and he asks if I want to use the credit on the account for another item in the store I said no. I had never questioned why he was asking me this two months later. About a week or two goes by I receive a call from someone at Furniture World and they are asking me if they could deliver the furniture set and stated that if I were to take it they would throw in a free trip to some type of Destination location. I told the first person no. Another person got on the phone and stated the same thing I told him no as well. He hang up the phone. Another person calls me from a different number a couple minutes later and he states loudly not asking but stating. You purchased this furniture on such and such date. He states to me we have proof of delivery and tells me I am going to be charged for this furniture. I tell him he is incorrect he began speaking louder. He hung the phone up on me that day.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kayla T

      1 star

      10/02/2023

      I ordered a bedroom set brand new, when you order something brand new you expect the condition to be new no flaws. There was paint damage on my dresser a gold dresser that had a white colored cloudy smudge that would not come off. I was told since it wasn’t damage caused by the delivery team or afterwards that I couldn’t get a new one or use the warranty claim now I am expected to be stuck with damaged looking furniture but it’s not of importance to them because it is cosmetic. At minimum I should receive a discount if the product wasn’t going to be replaced. My lawyer is aware and will be in touch if this isn’t rectified.

      Local BBB

      BBB® of Central and Northwest North Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.