Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

La-Z-Boy Furniture Galleries has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • La-Z-Boy Furniture Galleries

      1602 Landmark Center Dr Greensboro, NC 27407-2700

      BBB Accredited Business
    • La-Z-Boy Furniture Galleries

      700 Hanes Mall Blvd Winston Salem, NC 27103-5636

      BBB Accredited Business

    Business ProfileforLa-Z-Boy Furniture Galleries

    Furniture Stores
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1994

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    We offer home furnishings from upholstery furniture, case goods, table, lamps and accessories.  Our sales associates and Designer offer an In Home Design Program. 

    Products & Services

    La-Z-Boy Furniture Galleries offers recliners, sofas and sleeper sofas.

    Business Details

    This is a multi-location business.

    Find a Location

    La-Z-Boy Furniture Galleries has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • La-Z-Boy Furniture Galleries

        1602 Landmark Center Dr Greensboro, NC 27407-2700

        BBB Accredited Business
      • La-Z-Boy Furniture Galleries

        700 Hanes Mall Blvd Winston Salem, NC 27103-5636

        BBB Accredited Business
      Location of This Business
      1602 Landmark Center Dr, Greensboro, NC 27407-2700
      BBB File Opened:
      10/12/1979
      Years in Business:
      46
      Business Started:
      1/1/1978
      Business Started Locally:
      1/1/1978
      Accredited Since:
      9/1/1994
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Lazy Shoppe of Greensboro
      Business Management
      • Mr. Sean O'neal, Co-Owner
      Contact Information

      Principal

      • Mr. Sean O'neal, Co-Owner

      Customer Contact

      • Mr. Sean O'neal, Co-Owner
      Additional Contact Information

      Fax Numbers

      • (336) 855-7668
        Primary Fax

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/28/2021

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      We ordered two recliners on 2/24/2021 with the purchase price of $3808.82. The recliner where to be finished within 6 to 9 months and ready for delivery. It has now been 10 months and each time I call they tell me it will be a few more weeks. I feel as if I am being held hostage the Lazy boy contract and I would just like my money back at this point. This complaint is with the Greensboro store 1602 Landmark Center drive Greensboro NC 27407. Phone number 336-855-3393. I need help to resolve this problem.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angela & Charles L

      1 star

      01/04/2024

      Poor delivery services. We ordered a matching sofa & two chairs In summer 2022 Delivery #1 - November 2022 - sofa was damaged during shipping and delivery process, they attempted to fix/repair multiple times - not satisfactory. 2 individual chairs are fine. After many conversations and several times mtg., a repair tech , -attempted repairs - a 2nd sofa was ordered. Delivery #2 - July 2023 2nd Sofa was delivered also damaged during delivery & shipping process (currently still at our home) Delivery #3 - a 3rd sofa was ordered and shipped again this one was also damaged during delivery & shipping process. December 2023 - Delivery this time was canceled by company. We have requested a total refund of all 3 items and for them to pick up their furniture. They are denying our request. They only want to refund our money for the sofa.

      Local BBB

      BBB® of Central and Northwest North Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.