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Average of 207 Customer Reviews
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Review fromHarmony C
Date: 05/04/2025
1 starHarmony C
Date: 05/04/2025
My trial was charged the full amount not even the full 7 days into my trial. Their policy says they cancel after the 7 days and mine wasnt even given to 11:59 that night before being charged. I lost a family member and didnt realize theyd charge me before the 7 days was up. I canceled immediately without using anything else of the service and was still denied a refund. Now my rent is late and they couldnt see to care less.
Legal Templates, LLC
Date: 05/06/2025
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution, we will be reaching out via email. Alternatively, you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at ********************************Review fromZhan R
Date: 04/27/2025
1 starZhan R
Date: 04/27/2025
I recently had a disappointing experience with LegalTemplate, LLC. After signing up for their service, I was charged a monthly subscription fee on April 26, 2025, even though the terms clearly stated a daily charge of $1.6. I decided not to continue using the app after the trial period, but was surprised to see a full month's charge. I wasn't ******* to cancel the subscription because I thought I would be charged daily. English is not my first language, so I may not have completely understood the terms. However, using this against customers is unfair. When I contacted ********************** to request a refund, their response was unhelpful and dismissive. They refused to issue a refund and kept sending the same generic response, essentially telling me it was my ********** a student with no source of income and only expenses, this $50 charge for a service I am not going to use is a significant burden for me. I find this practice unfair and misleading. LegalTemplates should address customer concerns properly and adhere to fair billing practices. I hope the BBB can assist in resolving this issue.Legal Templates, LLC
Date: 04/30/2025
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution, we will be reaching out via email. Alternatively, you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at ********************************Review fromCash E
Date: 02/13/2025
1 starCash E
Date: 02/13/2025
I signed up for a free trial. Used the service once and then was billed for over a year in excess of $500. The company sends no invoice or receipt and then has all sorts of unfair justifications on why they cannot refund anything while totally avoiding the fact that you haven't used their service in over a year. Imagine any other company doing this.Legal Templates, LLC
Date: 02/17/2025
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution, we will be reaching out via email.Alternatively, you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at ********************************Review fromChase L
Date: 01/01/2025
2 starsChase L
Date: 01/01/2025
They get all your information and then hit you with a paywall. It's sketchy, let me know about a free trial or the cost up front.Legal Templates, LLC
Date: 01/02/2025
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution, we will be reaching out via email. Alternatively, you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at ********************************Review fromM. B.
Date: 12/02/2024
1 starM. B.
Date: 12/02/2024
I signed up for a free trial and then my long time family pet died. In the chaos that followed the free trial lapsed and I was charged for the maximum possible subscription. I talked with support to attempt to undo this, hoping that there would be ***** allowed for bereavement. There was not. And the whole time I was talking with support (not the individual's fault - they are just following a script) they were trying to sell me on services and provide discounts. Genuinely awful policy and behavior.Legal Templates, LLC
Date: 12/05/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email. Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************M. B.
Date: 12/09/2024
Mistake Was Fixed The above review was originally posted after a negative experience with Legal Templates through their online support system. I was contacted directly via email after the review was posted and given a full refund along with apologies. This outreach is greatly appreciated and makes me consider Legal Templates a company I would work with in the future. I am leaving the review for posterity as I believe that the initial policy and support I received was still below reasonable standards and I would like to see that corrected for future customers.Thank you to ***** and the team at Legal Templates for making things right.Review fromMakeda S
Date: 12/02/2024
1 starMakeda S
Date: 12/02/2024
The website works fine for the tasks you may need however when I attempted to cancel the trial subscription there was an error. I tried reaching customer support and unfortunately it was entering a weekend followed by a holiday week. They only offer contact through chatting from their website which also populates an error after saying check a box that is invisible to the person visiting the site looking for support help. So after looking online for a physical contact number I found this companys contact number on ******************. After contacting them I was told no in my request for a refund but after telling them I have screenshots of the site in error that I could email then they were open to giving a refund. It should not be this difficult to contact a business taking money from people yet alone on a monthly basis.Legal Templates, LLC
Date: 12/05/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email. Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review fromHila R
Date: 11/07/2024
1 starHila R
Date: 11/07/2024
Good evening!I did not receive any confirmation email the day Legaltemplate was taking my money, I just got an email the day I was signed up for the account, suddenly my debit card has been charged monthly for $39.95 without my consent or any notification from your company. this situation is perplexing, as I have not utilized the service since the trial period concluded, and it seems illogical to maintain an active subscription for a service no longer needed.I demand a thorough and transparent explanation for the lack of communication regarding my case, and just now I read the reviews on the company platform such a surprise that a lot of people complained about the same things and why it was not processed and the company fix this issue. When I contacted Legal Templates tonight, the ** named **** (sorry If it is wrong with the spelling) helped me just to confirm that I have been canceled for next month, I wish I would be not charged any more, this made an unhappy experience for me, this business model takes advantage from people by not notify in the last day of trial. Looking forward to hearing from you.Regards,***************** ********Legal Templates, LLC
Date: 11/10/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review fromChad C
Date: 10/01/2024
1 starChad C
Date: 10/01/2024
Beware of Hidden Charges and Deceptive Practices Their entire business model revolves around getting people locked into higher-than-advertised monthly charges after the "free trial."They later billed me $49, far above the original $9.95 price they had advertised. When I reached out to customer service, they refused to offer any refund. This companys business model is designed to scam customers by changing prices and hiding communication, effectively trapping people into unwanted memberships.I strongly advise anyone considering this company to steer clear. Their tactics are deceptive, Stay away!Legal Templates, LLC
Date: 10/02/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review fromChristeen p
Date: 08/29/2024
1 starChristeen p
Date: 08/29/2024
I was scammed by this company by a free trial that I canceled and was told by them I didnt. I never received one email from the company. I thought this was a service I could use. As soon as I got access I realized this service was not what I needed. Therefore I canceled immediately on the website. They originally charged me a $1.00 seven days after the free trial date. I assumed that meant I was only charged that amount because the cancelation went through. This was deceiving However there was a separate charge for the remainder of the balance of ***** in April and then charged ***** for May, June July and August. I called the number associated with this company and they said I never canceled and would not refund the charges. They said they would refund the pending charge on Aug 29 the day I canceled. I contacted my credit card company to get involved since they would not return charges for services that were canceled and never used.Legal Templates, LLC
Date: 08/30/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************Review fromPatrick S
Date: 08/29/2024
1 starPatrick S
Date: 08/29/2024
Took $38.95 from my account without any warning or my knowledge and couldn't find a way to get it credited back to my account so I messaged them an email telling them that I wanted to follow up with legal action and got... MY REFUND IN FULL. I thought they weren't capable of it. Liars.Legal Templates, LLC
Date: 08/30/2024
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at ********************************
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