Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account: ************************* ******* called me regarding a transaction of $49.95 to my account. I did not authorized this transaction. I was only using the service under the trial period. This is deceiving. You advertise a "Free" Template and then hook us into the 7 day "Free" trial and then charge us. This is fraud advertising. Please return my money. I only needed the service for one document. I am going to report you to the BBB They won't return my money. I do not intend to use the services. I cancelled the subscription of which I didn't authorize a subscription. FRAUD

  

  Business Response

  Date: 05/07/2025

  Hello ******,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  

  *****
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have been charged multiple times by this company and I have tried to cancled multiple times can you please help me? On March 3rd I was charged *****, on march 31st I was charged ***** and in April 28th I was charged *****. I dont know how to cancel the subscription is there any chance can you help me and get my money back I havent used this service.

  

  Business Response

  Date: 05/02/2025

  Hi Faith,
  
  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used? This information will help me locate your account more quickly.
  
  
  Best,

  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** advertises "free legal templates" on line. I searched for a simple Bill of Sale, downloaded it, and authorized the $1.00 charge. They offered a **************** which I Immediately rejected. When I just got my Credit Card statement, both $1.00 and an added $48.95 were billed on the same day, 4/28/2025. I've asked their online Chat for a refund, which they refuse, based on more than 7 days paggase.

  

  Business Response

  Date: 05/01/2025

  Hello *****,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,

  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it, as the LegalTemplates group has let me know they are processing a refund.  Thank you very much,

  ***** ********

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 27, 2025 I purchased a legal document for $1, to help my 18 year old son to purchase a home by owner. I knew we were supposed to cancel a subscription with 7 days or we would incur a charge. March 1, my husband lost his job in the government cuts, no notice, no severance pay. We forgot to cancel. As soon as we saw the charge on the credit card we immediately called to explain the situation. We sat waiting on their "live chat" for over 30 minutes. Their website directed us to email them. I sent an email that day, explaining the whole situation and asking for mercy on our $49.95 mistake. They sent an email back saying the only way to resolve these issues was on their live chat. It is an endless circle and a complete waist of my time. I see others have been able to resolve complaints with them through the BBB. So anyone willing to go to the trouble of reporting their complaint with BBB might get refunded. Probably saves them from having to refund very many people!

  

  Business Response

  Date: 04/28/2025

  Hello,

  
  Thank you for your detailed email and for sharing your concerns with us.

  
  In accordance with our refund policy, all refund requests must be submitted within 30 days of the purchase or charge. Unfortunately, this period has already passed since your initial request, as your sign-up date was on 02/27/2025 11:59AM EST. As a result, the refund is no longer eligible.

  
  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Best,
  
  
  *****
  ***************************************;
  ************************************************************ 

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $1 trial and was dissatisfied with the services. When I tried to cancel my LegalTemplates account, the sign in was under the wrong email address and said I had no action to take. The SAME DAY that my bank was charged ***** I contacted support, who informed me that it had been under my business email and not my personal email as I had previously thought and hence why I had no action to take. Yes, that is my error there. I explained the miscommunication between my partner and I regarding email accounts, told them that I never used their services at all after the FIRST day of signing up (I couldn't even get the document I originally signed up for to download because the site is not user friendly) and asked them to please refund my money and cancel my account that I had originally attempted to do in the beginning. After asking about my card info and the correct email used (back and forth emails) I am then told that they cannot issue a refund because of their system, but I will not be charged further AND I still have access to their templates. I clearly stated I DO NOT WANT THE SUBSCRIPTION, I WANTED TO CANCEL AND ATTEMPTED TO BEFORE THE DEADLINE, AND CONTACTED THEM THE LITERAL SAME DAY AS THE CHARGE. This is shady and dishonest business practice.

  

  Business Response

  Date: 04/28/2025

  Hi *****,
  
  
  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,

  *****
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13th, I thought I was using the "Free" template to convert some PDFs to JPGs. I was charged $1 for that even though it said it was a free 7 day trial. I was planning on cancelling right after, but I couldn't find where to do that. I noticed today that the $1 fee was charged to my card, as well as a $38.95 charge as well. When I went back into my account and actually found where to cancel my subscription, I was under the "monthly plan" - even though that's $9.95 - not $38.95. I tried getting in touch with the online chat, but nothing ever came up. I am really frustrated because I thought I was getting a free deal because that's how it was advertised, but instead I was scammed and money was taken from me. I have now cancelled my subscription, but I would really appreciate getting a refund for what I was charged.

  

  Business Response

  Date: 04/23/2025

  Hello Annalise,

  
  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13, I attempted to complete there "free" template. To find our it would cost $1 for their 7 day trial. I did agree to that with the intention to cancel directly following. However, I could not find how to cancel the subscription. And my sign in no longer works. Requests for a password reset support via their website goes nowhere. Now a $48.95 subscription fee has shown up on my credit card. The phone number goes to an unsubscribed toll free number. Their chat says they have to connect me to a live agent who never appears. I want my account and subscription canceled.

  

  Business Response

  Date: 04/23/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have been refunded thank you

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for the last few months 40 dollars each month without my approval or knowlege, and I would like to cancel future payments immediately.

  

  Business Response

  Date: 04/21/2025

  Hello ******,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours. I've canceled your account as of 04/21/2025 07:37PM EST.
  
  After consulting with our accounting team, we can process a one-month refund to compensate for the inconvenience, as our system cannot refund transactions past 30 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against LegalTemplates for making multiple unauthorized charges to my credit card over several months. I was not clearly informed that I would be enrolled in an ongoing paid subscription, nor did I knowingly subscribe to or use their service. I only discovered these charges after checking my billing *************** is a list of the charges I was billed for:Dec 18, 2024 $38.95 USD Dec 18, 2024 $1.00 USD (authorization hold)Jan 18, 2025 $39.95 USD Feb 18, 2025 $39.95 USD Mar 18, 2025 $39.95 USD Apr 18, 2025 $39.95 USD Additional charges totaling approximately $199.75 may also be related.I never received any confirmation emails, invoices, or warnings about these charges or any trial period ending. I sent an email to their customer support ************************************ requesting a full refund of all active subscriptions, but they refused to refund.I am requesting:A full refund of all charges made to my account Immediate cancellation of any subscription or recurring billing If this issue is not resolved promptly, I will escalate to the *** and my card issuer for a chargeback investigation

  

  Business Response

  Date: 04/20/2025

  Hello Jiazhou,

  
  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used, along with the cardholders name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

   

  Customer Answer

  Date: 04/21/2025

   I am rejecting this response because:
  The email address I used to register is *****************************
  
  

  

  Business Response

  Date: 04/21/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.
  
  After consulting with our accounting team, we can process a one-month refund to compensate for the inconvenience, as our system cannot refund transactions past 30 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:
  I wont accept it because your customer service team promised to give me at least two months refund, I am not satisfied with your offer especially I have filed a complaint through the platform. If I cant get a full refund, I will suggest my residents and colleagues to use Clio instead of your services. I believe this will bring more damage to your company than giving me a full refund since most of my residents are in business school. By the way, if you want to see whether your customer service team promised to refund, you can ask ****. If I spelled the name incorrectly, please let me know, I will take a screenshot and send it to you.
  
  

  

  Business Response

  Date: 04/23/2025

  Hello Jiazhou,

  
  Thank you for your message, and I truly apologize for the frustration and inconvenience this situation has caused.

  
  While we understand your concern and value your feedback, our Terms of Use state that we are only able to process refunds within 30 days of the initial purchase. As your request falls outside this window, we are unable to issue a full refund. That said, we would still like to offer a two-month refund as a courtesy, which we hope will serve as a gesture of goodwill.

  
  If there was any misunderstanding or miscommunication from our team, we will certainly follow up internally to review the matter with ****. Should you have any documentation or screenshots to support your claim, feel free to share them with us for further clarification.

  
  We truly appreciate your time, and thank you for having tried our service. Please let us know how you would like to proceed regarding the courtesy refund.

  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  
  

  Customer Answer

  Date: 04/29/2025

   I am rejecting this response because:
  I can accept it if you are willing to refund three months 
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sends no invoice or receipt and then has all sorts of unfair justifications on why they cannot refund anything while totally avoiding the fact that you haven't used their service since the free trial.I never received a confirmation email on the days Legaltemplate was taking my money, I only received an email the day I was signed up for the account, suddenly my debit card has been charged monthly for $39.95 without any notification from your company, and have been billed in excess of $359.91. This situation is perplexing, as I have not utilized the service since the trial period concluded, and it seems illogical to maintain an active subscription for a service no longer needed. When I contacted Legal Templates today, **** only helped to confirm that the account has now been canceled and can still access services for next month. This is not an acceptable outcome. This business takes advantage of people by not notifying them on the last day of trial then not notifying monthly that they are taking money.

  

  Business Response

  Date: 04/20/2025

  Hello *****,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 04/21/2025

   I am rejecting this response because:
  I was just charged on March 19 and I have ANOTHER pending charge as of this morning. It hasn't even been 30 days. I have attached a screenshot for your review. I will need to be refunded the new charge as well. We are struggling to make ends meet and this company could possibly be the cause of a negative balance and over draft fees because of this extra charge on our account.
  
  

  

  Business Response

  Date: 04/21/2025

  Hello,
  
  
  Thank you for your response.

  
  Kindly confirm if you accept the two-month refund, which covers the charges from April 17, 2025 at 9:03 PM EST and March 17, 2025 at 8:04 PM EST.

  Warm regards,

  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept the full refund for March 2025 and April 2025.

  I still feel they should notify their customers MONTHLY that they are either about to take money or they should send a paid invoice. All of the "free trials" I have ever tried have always notified me that I had x amount of days left or that I will need to cancel by the next day.