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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for a one time deal to just pay for the one document I created. Then 7 days later Im charged $39.99! They tell you to just pay $1.00 for the document youve created, but thats how they get your card information. When I called to cancel it I was told by the sales rep they had no way of refunding my money at this time. Then they proceed to offer me a monthly membership of $4.95 ( which I declined). I wouldnt dream of continuing to do business with deceptive scammers!
Business response
08/09/2024
Hello,
Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
Our accounting team had completed processing the refund for $39.95.
Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
Thank you in advance for your time, and please let me know if you have any further questions.
Sincerely,
**************
***************************************;
**********************************
**************Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled the service on 6/26/24 I was billed again on 7/25/24 for a service I canceled a month prior. I was assured it had been canceled on 6/26/24. They have billed me monthly for a service I never used and have cancelled more than once. Yet I continue to be billed.Business response
07/30/2024
Hi ******,
Thank you for reaching out.
We apologize for any misunderstanding. However, your account linked to the email ************************ was refunded for one month on July 26, 2024, at 8:19 PM by the card issuer. Please see the attached screenshot. We can no longer issue refunds beyond one month since you have already disputed the charges with your bank. We will handle the matter directly with your bank.
The account has been canceled.
If you are being charged again, please provide a screenshot of the bank statement reflecting the charge or the last four digits of the card being billed so we can investigate further.
Sincerely,
**************
***************************************;
**********************************
**************
All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Like so many others on this page, I used the free services of this and cancelled my subscription. However, I am still being charged the outrageous fee of $39.95/month. I do not want or need this service anymore, and can find no way to actually cancel this.Business response
07/25/2024
Hello,
We appreciate your reaching out to Legal Templates, and I'm here to provide support for your inquiry today.
As per our administration's records, the account associated with ********************************** does not have a credit card registered.
If you hold an active subscription, kindly provide the last four digits of the credit card utilized for the purchase, along with the cardholder's name. This information will aid me in accurately locating your account.
Should you require further aid, please feel free to get in touch.Sincerely,
**************
***************************************;
**********************************
**************Initial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
STAY AWAY FROM THIS COMPANY UNLESS YOU WANT TO BE SCREWED INTO PAYING ONGOING MONTHLY FEES AFTER YOU ATTEMPTED TO CANCEL DURING THE ***** PERIOD. I like many of the other complaints on here, had a situation where I tried to cancel during the trial period, thought I did, then got charged anyway. They're are plenty legit companies out there that aren't desperate for $39, then try to reel you in with a 50% off forever discount to try to justify for them charging you. The brainless service rep responded to my email inquiry with this "Your credit card will not incur any additional charges as long as the account remains canceled. It's important to note, however, that any charges incurred up to this point are still your legal responsibility, as stated in our Terms of Use and displayed information on our website."Don't get caught up in the same situation as many others before DO NOT USE THIS COMPANY. I am not having to go through my credit card company to dispute the charge. Save yourself the time and angerBusiness response
07/23/2024
Hello,
Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.Our accounting team had completed processing the refund for $39.95.
Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.Thank you in advance for your time, and please let me know if you have any further questions.
Sincerely,
**************
***************************************;
**********************************
**************Initial Complaint
07/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I paid for the 7 day trial and canceled.I was charged with a $39.95 monthly fee for a renewal. When I canceled the account again, I was told I could keep the membership for $9.95. Still canceled.Emailed support to ask for a refund.Support Answer:"Regrettably, our current system doesn't permit us to process refunds for accounts canceled after the 7-day trial period. However, rest assured that you will not incur any future charges as your account has been canceled. A confirmation email regarding the cancellation has been dispatched to you."Business response
07/22/2024
Hello,
Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
Our accounting team had completed processing the refund for $39.95.
Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
Thank you in advance for your time, and please let me know if you have any further questions.
Sincerely,
**************
***************************************;
**********************************
**************Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.I will reopen the complaint if the $39.95 is not received as promised within the specified time frame.
Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Like multiple others, I cancelled my free trial and was still charged an outrageous fee. They told me it wasnt cancelled so they cannot refund me. This is a scam. I was refused a refund and ** currently waiting for a supervisor to contact me back.Business response
07/14/2024
Hello,
Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
Our accounting team had completed processing the refund for $39.95.
Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
In the event that my service was satisfactory to you, I would really appreciate it if you would leave feedback on the survey regarding our interaction.
Thank you in advance for your time, and please let me know if you have any further questions.
Sincerely,
**************
***************************************;
**********************************
**************
All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.Customer response
07/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Like multiple others, I cancelled my free trial and was still charged an outrageous fee. They told me it wasnt cancelled so they cannot refund me. This is scammy.Business response
07/01/2024
Hello,
Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specific time frame, as it is time-sensitive.
To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.Our accounting team had completed processing the refund for $39.95.
Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
Thank you in advance for your time, and please let me know if you have any further questions.
Sincerely,
**************
***************************************;
**********************************
**************Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Company would not refund anything even though they 100% know I never used it once. Apparently I screwed up and signed up for a free trial, but that doesnt explain why they refused to refund any of multiple months of charges afterwards.Business response
06/26/2024
Hello,
Thank you for reaching out.
We refunded the two months charge and you should receive it within 3-5 business days. Again, we are sorry for any inconvenience caused.
Sincerely,
**************
**********************************
**********************************
**************Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered a receipt in Word document from this company via website (found on ******* for my car sale. There was a charge of $1.00 for the template, which I paid on June 18, 2024 under my credit card, however on 6/24/24 I was charged again. This time as $39.95 through my credit card. I called them and I was told the $39.95 is for the signature of their service, which I didn't approve. I called them and cancelled Confirmation# ******** . I felt I was misled, and I don't think I should pay for this $39.95 for only a piece of paper (no more than 1 page).Business response
06/25/2024
Hello,
Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.The refund process for $39.95 has been processed, and you can anticipate receiving it within 3-5 business days. We apologize once more for any inconvenience caused.
Warm regards,
**************
**********************************
**********************************
**************Customer response
07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Dear BBB,
Sorry for the late response. Yes, I received the refund of $39.95 in my credit card from Legal Templates, LLC, ref. complaint ID # ********. Please consider this case resolved.
I appreciate your help!
Best regards,
*********************
Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a free trial period only. My receipt was for the free trail period only. I was charged the $39.95 and then charged for the following 2 months of $4.95 each month. I cancelled the trial period a few days after initial submission because the services/products/forms did not meet my needs. I was advised by Legal Templates, LLC that my account would not be charged because I had not credit card associated with this account. And this was the same response I received for both the initial cost of $39.95 and the 2 $4.95 charges. However, my card was associated with the account for the free trial, in which I cancelled a few days after. After numerous emails back and forth, this company finally stated my account was closed today 5/8/2024, but refused to refund my money that they had no authority to take. This company needs to be red-flagged or shut down for false advertising, fraudulent practices and theft. Thank you for any/all help.Business response
05/08/2024
Hello,
We appreciate your contact and apologize for any inconvenience experienced.
Upon review of our records, the customer initiated contact with us via chat on March 6th at approximately 4 pm EST to request cancellation and a refund. Our customer service representative, ****, successfully retained the customer by offering a reduced rate of $4.95 and processed a refund of the agreed $35. Please find the attached chat transcript and payment details for reference.
The customer's account has been successfully canceled. However, we are unable to proceed with the $4.95 charge as per the customer's agreement to switch to the lower rate.
Please inform us if further information is needed.Sincerely,
**************
***************************************;
**********************************
**************
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Customer Complaints Summary
92 total complaints in the last 3 years.
34 complaints closed in the last 12 months.