Complaints

This profile includes complaints for Priestley Management Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Priestley Management Company, Inc.

  2005 Yanceyville St Ste 301 Greensboro, NC 27405-5094

  
• 

  Priestley Management Company, Inc.

  PO Box 4408 Greensboro, NC 27404-4408

  
• 

  Priestley Management Company, Inc.

  1842 Banking St Greensboro, NC 27408-1988

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof leaks that started prior to 2016 . Documented with 12 work orders and photos 10+ different locations. Company continues to have patch jobs performed . Work order submitted 1/10/24 was pending board approval for roof replacement . Never heard back on this. On 8/2/24 another leak appeared and on 8/22 roofing company called to perform another repair. I have spent significant time and money on repairing and painting damage areas only to have additional areas need repair . The roof and all flashing needs replacement. PMC has all photos on file.

  

  Business Response

  Date: 09/04/2024

  Good afternoon,
  
  I apologize for any inconvenience this may have caused.  We are working to obtain quotes for replacement.  One of our vendors, tried to reach out to schedule a time to investigate on 8/23.  The vendor received a response from the owner indicating that they would contact them once they determined their actions.   At this time, the vendor still has not been advised when they can come out.
  
  Please note that for larger scale projects within the community, the board requires multiple quotes.  Once we can get vendors scheduled to investigate,we can obtain those quotes for board approval to proceed with replacement.

  Sincerely,

  *****************************

   

  
  

  Customer Answer

  Date: 09/05/2024

   I am rejecting this response because:
  
  The vendor did contact me to perform a repair. As stated in initial complaint replacement was pending for over 6 months which indicates that replacement was already recommended as well as complete measurement was taken for replacement. Not sure why the same company would  need to come out again. At this time I Have requested the vendor to come and investigate the issue. 

• Initial Complaint

  Date:08/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report abuse, retaliation and arbitrary application of HOA policies by ************** and Priestley Management Company. *************************************************** sent me a notice of violation of the yard decoration policy. The policy was cited in the violation notice and in my follow up with ************** she admitted-the policy is applied arbitrarily or loosely. The notice came 2 days after I notified her of complaints of mold in the pool and clubhouse. Other issues include poor maintenance of grounds, no pressure washing of homes, ****/fungi instead of grass, mold in pool and clubhouse, sluggish maintenance responses.Arbitrary application of policy is not a fair and appropriate governance approach. My interactions with **** ********************** Priestley are memorialized via email or business letters.

  

  Business Response

  Date: 08/19/2024

  August 19, 2024               
  
  Better Business Bureau
  ***********************
  Dispute Resolution Specialist
  
  Complaint #********
  
  Hello ************,
  
  I am in receipt of the email complaint submitted by ***************************** who is a resident in a community I manage for Preistley Management Company and ******************** in *************  Her address is ******************************************** 
  
  ************** received a violation letter from me regarding her front yard display items on 8/14/24.  She currently has over 25 solar lights of varying types in her front flower bed which is not allowed without architectural approval and even with an architectural request would not be approved by the declarant because it is in violation of the neighborhood covenants. (photo attached) She responded with additional questions regarding the violation and included personal insults. I responded by sharing additional information with her from the communitys governing documents to show the relationship between the violation and the restrictive covenants.  She alluded to being targeted due to race/profiling, however I do not know her, have never met her nor did I know her race prior to issuing this violation. She stated in her email that she was being singled out, however, I issued seven other violations the same day in her community for excessive yard decorations that were not approved by the architectural control committee. I also do not know the races of any of the residents that received violations that day or any other day for that matter and it would not have no bearing on my decision to send a violation if I did know. I am simply attempting to enforce the rules and regulations of the community because it is my job.  In all email responses I have been timely, informative, courteous, professional and correct in the interpretation of and application of the violation policy according to the governing documents of the community.  She has been sending nasty emails engaging in insults such as Dear ********, using profanity and insults to my intelligence to which I have never retaliated or engaged in any kind of negative communication with her whatsoever.  I will share the email threads with you as an attachment for your review.
  
  She has accused me of being sluggish to respond to maintenance requests, which is categorically false.  I have responded to every maintenance request from ************** or anyone in the community with haste.  ************** has only contacted me a few times in my tenure as *** manager and I have every email thread to show my responsiveness has always been the same day or the following day except for the one she sent on this past Friday to which I responded on Monday morning first thing (today).  She again responded with insults to my intelligence and competency which you can see in the email thread attached.  She speaks about community pressure washing, landscaping, mold at the pool and other items all which I addressed her baseless claims in the email threads attached.  The only specific maintenance item she has ever contacted me about regarding her unit specifically was a work order submitted by her via the community website on 10.30.2023 at 3:51pm and I responded via email at 3:54pm within 3 minutes same day for her garbage disposal inside her unit that is not an *** responsibility.  I will share that email thread and a copy of the work order with you also for your review. I will also include the covenants for her community if you need them. 
  
  I take my job seriously and pride myself on enforcing the governing documents to the best of my ability with fairness and competency, being responsive to my community members and addressing their concerns promptly, professionally and courteously and educating homeowners on the *** and its rules and regulations when I can.  My goal is to make a positive impact in every community in which I work.
  
  I have attached all communications with ************** for your review.  If you have additional questions or concerns after reviewing all documentation, please contact me and I will be happy to provide any additional information needed or required. 
  
  Respectfully,

  Customer Answer

  Date: 08/20/2024

   I am rejecting this response because:
  
  ************** and Priestley Management Company have taken residents HOA payments without providing reasonable service. She claims in her response that my concerns regarding maintenance and up keep are baseless or without merit. Please request that Priestley Management Company show records for pressure washing or lawn treatment to control/reduce ****. My photographs of the community show that more than 7 residents are not in compliance with all policy. She arbitrary in her enforcement of policy which demonstrates bias. My photos and letters are too numerous to upload.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/12/22 STORMSEWER DRAINAGE DITCH IS IMPROPERLY SDUG DOES NOT DRAIN AND IS BACKING UP ON MY PROPERTY.THE DEVELOPER ***** IS FIGHTING AND WILL DUE NOTHING TO FIX SALLTERS HAVEN RETENTION [ONDS OR TAKE CAR OF CLEANINF AND LEVELING THE **** OF THE STORMSEWER .STA TE WILL NOT APPROVE HIS PERMITS AND PRIESTLY AND ***** WILL DUE NOTHING BLAMING IT FOR THE *** TO TAKE CARE OF THEY WILL NEVER GET THE PERMITS AND *** WONT DUE ANYTHING

  

  Business Response

  Date: 07/25/2024

  Good afternoon,

  Priestley Management has no control over this area. The developer currently holds the stormwater permit and is responsible for maintenance. If there were indeed any violations, they would notify the developer. Once transferred, the engineer will have to sign off on the application.

  The developer has stated this is wetland and nothing can be done. We have sent several requests to the developer but has stated that its wetland and cant do work in that area.

  PMC cannot contract on behalf of the Association, Our contract does not allow us to spend over $700 dollars without Board approval. We cannot contract to have any work done in this area. We have had vendors out peridocially to clean trash in the area.

  call me with any questions.

   

  Thnaks,

   

  ****

   

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priestly Management received a payment of $650.19 from the owner of 645 Unit 207 ********** Dr. *** payment was made March 25th, we have provided them with a letter and a statement from her bank confirming the payment was made.I contacted them on the 17th of May, 2024 to resolve the issue. It has been 13 days and they refuse to credit her account! ***y will not tell if or when it will be applied!Thanks

  Customer Answer

  Date: 06/10/2024

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 06/25/2024

  I have attached the letter from ***************************** bank ************************************* showing the amount of the payment $619.50.  Revo Pay charges a processing fee of 3.25%.  The payment of $600.00 would be charged a processing fee of $19.50 which is paid to Revo Pay.  The $600.00 was applied to her account.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accepted it because the payment was applied. The initial response from Priestly was slow and rude.

   

   

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priestley Management has been losing numerous payments sent to their Georgia location over the last three months account number ******. ********************** claims it was a post office issue and I disagree completely due to the fact I have been in the shipping business for 30 years. The last payment for the month of *** was sent certified mail on *** 9, 2024. The payment was picked up on *** 14, 2024 based on **** tracking number ********************. It is now *** 21, 2024 and the payment will probably not be processed in a timely manner once again. Priestley Management would like for me to send the payment to the ***************** but the payment book is not correlated to the *****************. Priestley attempted to charge a late fee for the month of ***** 2024, even though the month of ***** was not over being a late fee could not be charged until after ***** 31, 2024. I have cancelled numerous checks and will not be cancelling any more checks due to Priestley inefficiencies in processing payments in a timely mannner nor will I be charged a late fee. Priestley Management also needs to send an updated payment book to the homeowners of ********************* community. Several other homeowners have been dealing with these issues with Priestley Management in relations to payments being misplaced. I did later receive my cancelled checks for the month of March and ***** from Priestley Management indicating they are receiving payments. I also do not want to receive any letters from Priestley in relations to a late payment until they do their due diligence in assuring the payment is late.

  

  Business Response

  Date: 06/25/2024

  We received an email from ******************* on 4/2/24 inquiring about two checks that were mailed on 3/12/24 to the payment lockbox in ********, ******* on 3/12/24.   A reply email was sent to ************** on 4/2/24 letting him know what check had been received and the date it was received.  The email also suggested that he could wait until the end of the week before issuing a stop payment because there have been payments received after a stop payment was issued.  A response was received from ************** stating he had already cancelled the check and would be sending another check along with his ***** payment.  He requested that we not process the original check if received.   A reply email was sent requesting that he mail the payment to our Greensboro PO box.

  
  ************** received a late fee on 4/1/24 of $20 because we did not receive his March payment which is due on the 1st of the month.  If payment is not received by the end of the month a late fee is charged on the 1st of next month.  ************** was not charged a late fee for ***** because he had until 4/30/24 to pay before a late fee would be charged on 5/1/24.  As a courtesy we waived the late fee that was charged on 4/1/24. 

  
  Our homeowners have the option to pay multiple ways.  They can mail a payment to the Commerce, Georgia lockbox for processing, they can mail a payment to our office in ********** or the Greensboro PO box.  They have the option to pay online through the association website, through the *** mobile app, request automatic draft, pay in person or drop a payment in the drop box outside our office. 

  
  When a payment is mailed to Commerce, Georgia the payment is processed when it is received.  The lockbox payments are uploaded to the homeowner's account at 3:00 pm each day.  Unfortunately, we have no control over when payments are delivered by the ***** We offer several options for our homeowners to make your payment that would be convenient for them.  

  Customer Answer

  Date: 06/25/2024

   I am rejecting this response because:
  One payments were sent by certified mail to the Georgia Commerce location on a Friday received on that following Monday and not processed until two weeks later after being received. PMC attempted to charge a late fee and if needed the notice can be uploaded stating a late fee will be accessed for the month even though the month has not concluded. Yes, I received the checks I sent that were canceled but I received the checks two months after they were sent to which PMC did not acknowledge thus the reason the checks were canceled. Due to recent hacks to major businesses online payments are risky and leave individuals to exposure. If PMC, cannot keep up with payments by mail there is no way I  would allow my electronic data to be exposed to their company. As mentioned before if PMC want the payments sent to their ****************** then the payment book needs to be updated as such. 
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have put in a work order to have tree trimmed in the backyard that was planted by Association. Was told they could not; even after I provided pictures showing the tree clearly needed to be cut/trimmed and even mention it potentially damaging the roof. Fast forward to today; a unit at the end of my building is getting work completed by a contractor. The contractor busted a pipe in the unit which caused me to loose water. I have been calling and sending emails all day and NO ONE has showed up and I am still without water. This has to be the worse HOA in the world. Do not purchase or move to ********* ****.

  

  Business Response

  Date: 11/20/2023

  Ms. *****,

  I am so sorry for this inconvenience. The HOA did not turn off the water to the unit, but it appears your neighbor’s plumber did when working in the unit/townhome row. I am sorry this was not communicated with you or my office. Typically matters like this are handled through the HOA/ my office, and residents are communicated notified.
  
  I am sorry for this situation. 

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is non-responsive to work order I placed to trim tree that was planted by the HOA and is the responsibility of Priestley Mgmt to maintain. Work order requests that the tree be trimmed so that it is not brushing against the exterior structure of my residence. Business is not reponsive to work order and follow up (see attached).

  

  Business Response

  Date: 09/25/2023

  Mr. *******,

   

  We received your request for tree work. We are in communications with an arborist on having that area and additional areas lookedf at.

  Please feel free to email me directly with questions. ******************************

  Sincerely,

   

  Seth G****

  Customer Answer

  Date: 09/25/2023

  I have reviewed the response made by PMC in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in November of 2023. After moving in I noticed I wasn’t receiving any mail to my address. I reached out to several companies including my HOA that’s ran by P******* Management to make them aware of my mailing issues. I anlso notified USPS regarding the issue as well. All of the companies were able to have an online account made for me except for P******* Management. I reached out to them again regarding the issue and asked if there a way I can make online payments. I was told someone would be in touch with me and again I heard nothing from them. When I contacted them again I was told that I had to contact their lawyers. After calling their lawyers I was notified that a lien could be placed on my home if I don’t pay the fees due plus the lawyer fees. All of this could’ve been avoided had someone from their office contacted me back as I was asking to rectify this matter.

  

  Business Response

  Date: 07/12/2023

  Good Morning,

  ********* **** closed on her home at **** ****** ***** in the ********** ******* HOA in November of 2022.   On November 11, 2022 we mailed ********* **** a welcome package that included all the information about her HOA.   We then mailed her letters about her past due balance on 2/24/23, 3/13/23 and 3/28/23.    We had no reason to believe that they had not received their mail.    The collection of the account was turned over to the Association's attorney on 4/11/23.   ********* **** emailed P******** Management via our i*************************** email address on 7/7/23.  In order to find this email address the homeowner had to access our website.   Online payment information is readily available via our website.  On 7/10/23 ********* **** emailed our Accounts receivable staff about the balance. Because the account had already been turned over to the collections attorney ********* **** was instructed to contact the attorney.  P******** Management Company attempted to contact the homeowner 4 times via the US Postal Service.  We had no reason to believe that the homeowner was not receiving their mail.   The homeowner made their first attempt to contact P******** Management Company on 7/7/23 8 months after they closed on the home and 2 months after the attorney started the collection process. 

  P******** Management Company made attempts to contact the Homeowner.  The Homeowner did not contact P******** Management Company until after the account was turned over to the attorney.

  P******** Management Company did not do anything wrong.

  Sincerely,

  David P********

   

   

  Customer Answer

  Date: 07/13/2023

   I am rejecting this response because:
  Good Morning,
  
  P******* Management stated that I only contacted them after my account was sent to collections which is a lie. Had I known that this business was slow at responding or returning calls I would’ve started a paper trail since the beginning of the year. My first attempt to contact P******* Management was in January of this year. I have called P******* Management on multiple occasions from my work place phone, my personal phone and my business phone (which I’ve attached my cell phone call logs). I’ve left multiple messages to notify them that I was having issues with my mail. Had P******* management contacted me via phone this issue could have been resolved a long time ago. 
  As a first time home buyer I had no prior knowledge about HOA’s. I reached out to my Realitor and to my closing attorney regarding this matter and was told to continue to call P******* Management. If you review my call log I also reached out to the county to regarding this issue.
  My HOA fee is almost $70 so why would I not want to pay that but I can pay my mortgage payment months in advance? To any knowledgeable person that doesn’t make sense. Had I found out on the 14th when I called their office that it was sent to collections that same week this issue would’ve been resolved. 
  It’s obvious that either David P******* is unaware that his office has in fact spoken to me and dropped the ball or he’s well aware and practices shady business tactics. 
  Every bill I have to my house is on auto pay and my mortgage as I stated before is always paid 2-3 months in advance due to my mailing issues. P******* management isn’t at fault due to me not receiving my mail cause it’s clearly a USPS issue but they are in fact at fault for not returning any of my calls. I have my full billing statement to show the numerous time I’ve called P******* Management which is too large to upload but I have no problem emailing it or faxing it to them directly.
  
  ********* **** APRN, MSN, FNP-BC, FNP-C
  

  Customer Answer

  Date: 07/14/2023

  Hi, my first initial contact with P******* Management was was from my work landline phone. I called them numerous times while at work. I called them from my second cell phone ***** ******** on Jan 30th and I honestly don’t remember the lady that I spoke with name. I wasn’t keeping record or started a paper trail cause I had no clue that it would’ve turned out this way. The last phone conversation that I had with them was on April 14th and I was told that the account manager would return my call so they sent me to her voicemail and I left a message for her to return my call.
  I can also forward the email correspondence between myself and the USPS proving that I’ve been having issues with receiving mail hence why I reached out to them via phone at first.

   

  
  Sent from my iPhone

   

  Please see attachments

  

  Business Response

  Date: 08/02/2023

  Good afternoon,
  
  ******** **** was aware that ********** ******* Phase Six was a Homeowners Association and had to pay two months dues, that were collected at closing, along with to whom the money collected was being sent to.  She was made aware of the dues amount and that it was collected monthly.  The dues amount and address along with the accounting department information was given to the closing attorney’s office.
  
  
  We have reviewed our phone records and have confirmed two calls made from the phone numbers provided by ********* ****.  Our records indicated : 
  
  ***********: no incoming calls, no outgoing calls
  ***********: 2 incoming calls, no outgoing calls
  
  Call 1: 4/14/23 - ********* spoke with admin staff and then left a voicemail for accounting.
  Call 2: 7/7/23 - She did not speak to anyone.
  
  None of the notices sent to her by our office was returned.  This is an established address as this was a resale. The attorney’s office sent out first letter advising of the debt owed on 4/13/23 of which was not returned.
  
  
  As noted in David P********’s response, ********* **** emailed P******** Management thru our i*************************** from the company website on 7/7/23.  The email was replied to on 7/10.  Payment Options readily available on our website, as well as contact us information.  Those options provided include: mail (with address), online (credit card or eCheck), bank(automatic draft) or by phone(#provided to call and instructions on which option to use). 
  
  Sincerely,
  
  April P********
  Association Manager

  Customer Answer

  Date: 08/02/2023

   I am rejecting this response because:

  P******* Management continues to shift blame. I have no problem paying my dues that’s owed to the HOA. I have a problem with paying lawyer fees when I attempted to make contact with the company on numerous occasions. If they checked their call log like they stated they did you will see my other phone number and the number from my place of employment on there.
  

  I do not walk around with my paperwork from closing. Not everyone is privy to all the ins and outs of purchasing a home. My primary care provider can attest to the fact that although I have multiple degrees my learning disability don’t allow me to think or process information like everyone else. Hence why I kept calling. I’ve called every company to make them aware of my mailing issues and every last one has called me back and helped me set up auto pay besides P******* Management.

  I have no problems seeking legal counsel and pursuing this further. I have obtained written statements that’s also notarized from multiple people that I’ve spoken to from the beginning of the year regarding this issue so we can surely take it there.

  
  
  

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own 2 properties in the ***** ***** business at *** * ***** *** The HOA mgmt company was recently transferred to Priestly. Since they took over, it has been very difficult to get building issues resolved. They do not call me back after several voicemails. They have not taken proper responsibility to remedy the building issues. The previous mgmt company would repair the necessary things immediately. Priestly mgmt company told me they are only responsible for receiving HOA payments and the accounting of the property. I am in need of 2 things repaired with my properties that I am not responsible for. I had to wait a couple months for them to address one issue that was their responsibility, but I had rather just paid someone I know to fix the issues. Priestly Mgmt for ***** ***** has been subpar since my initial introduction to them. I was even yelled at on the phone when I spoke to someone on a sunday to get repairs done after weeks. He told me its sunday, he's with his family and will call the repair guy on monday. Very unprofessional to work with.

  

  Business Response

  Date: 12/20/2022

  Tell us why here...Mr. *********,
  
  I am sorry for delays on communication. I was not receiving calls or emails from you regarding your account until they were directed to me by a co-worker. It appears communications were being left with the wrong manager. Before that, communications on my personal phone. We have communicated regarding the two items you presented. The building does not have a drainage issue at this time, and we have communicated with multiple neighboring residents and they do not have any troubles. Regarding the flooring, I believe you spoke with a contractor and myself. The claim was over a year ago. You would have to reopen the claim at this point to see if the floors would be covered for replacement.   

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I failed to file a few prior complaints but I communicated by phone or email with Cindy C. ,property manager with Priestley Management. One matter is a security issue involving large overgrown shrubs. I was given the okay to remove at my cost as HOA didn't have necessary funds. This complaint involves my neighbors. For 2 years there were no issues. Unit C started in September, 2022, playing their stereo/radio very loud. I had to turn my tv volume up to hear in my own home. There has been a lot communicated, first I complained to neighbor & was told it wasn't them. Not true. After several days myself & others determined it was definitely from their unit. They even purchased a loud sound bar after my complaint,making things worse. During this time 14 emails transpired between Cindy & I. I was told to contact police, which I did more than once. The officer has to hear the noise& this couple knows how to work the system by turning volume up & down all day & night.. Their behavior was as if they were entitled & I dared to complain when disturbed. Being so sick with Covid, I had no rest & think this should be dealt with immediately. I called & left voice mails for ***** Priestley, work. & mobile 11/4. He hasn't given me the courtesy of a return call. This loud distracting boom,boom,boom is very rude, inconsiderate & selfish .I'm extremely upset by this especially knowing where its coming from! First question each officer asked me was if I had reported it to HOA FOR THEM TO HANDLE. Answer was always YES. PMC NEEDS TO PROCESS COMPLAINTS AS QUICKLY AS THEY PROCESS MONTHLY HOA DUES! If neighbors had a problem I should have been informed instead of them behaving like children. This could have been avoided if handled when my original email was sent to PMC.on October 10th. Isn't that why we pay them to manage the property??? Its now November 7th, entirely too long to put up with this disturbing nonsense. I will not be forced to move before I'm ready to!

  

  Business Response

  Date: 11/08/2022

  Dear ****** *******,

                                      A letter was sent out to your neighbors in regards to your complaint on 11/02/2022. I will be following up this afternoon at a random time to see if I can hear of any noise from outside. The Homeowner has contacted me and explained that you went to her home yesterday and she invited you in to show you there was no music playing, you had refused. We had called you yesterday and did not get a call back. We are trying to resolve this issue. 

  Thank you, 

  Cindy ***** - Association Manager  

  Customer Answer

  Date: 11/08/2022

   I am rejecting this response because: this started in October.  There has been sufficient time to resolve instead of telling me to call the police.  

  I called this morning & left you a message.  My voicemail is not generating notifications so I only saw you called late last night.
  I appreciate David instructing you to follow up.   I want the noise to stop.  I told you it's not Las loud now & bass is not thumping as bad.  The people breaking the rules get a break instead of me!  I want resolution to equal the behavior they have childishly portrayed & continue to do  they will not force me to move until I'm ready to.& I'm not going away until resolved.  ****** *******

  
  

  

  Business Response

  Date: 11/18/2022

  To Whom it may concern, the homeowners bushes have been trimmed back and the board had made the decision not to remove the bushes as per her request due to lack of funding so they were trimmed. I have contacted the homeowners several times that she has complained about and have spoken with them. They told me they do not have a sound bar or surround sound. I have been on site several times at random times and could hear no noise coming from their unit. No other homeowners have complained. ****** requested that I stay there for 24 hours so I could witness the noise. The Association has done everything within their power, letters, phone calls and visits were made. 

  Thank you, 

  Cindy ***** - Association Manager 

  Customer Answer

  Date: 11/28/2022

   I am rejecting this response because:  

  I read Cindy *****s letter from PMC.   The facts are incorrect. Since you've closed the complaint saying they "acted in good faith"...I totally disagree.  They may not have a sound bar but have added bass speakers, which vibrate my house.  This weekend the husband put up a speaker outdoors.  I hear it 4X louder than it is there.  Everyone will get their dues whether you believe me or not.  Cindy needs to take care of cutting  my shrubs. They are a security  problem.  Everyone looking at them agrees!

   I've paid dues for over 2 years & deserve something for them!!!

  So not only are the neighbors  breaking laws & HOA bylaws,  they are allowed to do so while  harassing me.  Someone will end up hurt over this matter.  It's escalating every day.

   

  ****** *******

  
  
  
  

  

  Business Response

  Date: 12/28/2022

  Hello, 

             This homeowners shrubs were professionally pruned, they are the same shrubs throughout the entire community. The HOA has been out several times and has not heard any noise, has not received any other complaints regarding the neighbors. The HOA is not causing any noise and has informed the Homeowner to contact the police. The HOA has acted in good faith by following the communities Rules and Regulations. Please refer to page 7. This has been shared with the homeowner.