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Business Profile

Window Installation

Renewal by Andersen of Central North Carolina

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Renewal by Andersen of Central North Carolina's headquarters and its corporate-owned locations. To view all corporate locations, see

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Renewal by Andersen of Central North Carolina has 5 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/04/21, my husband & I signed a contract for $10,929.20 with Renewal by Anderson to replace a kitchen window & triple sliding glass doors in our kitchen. At the time, we were verbally told that our project would probably be finished by Thanksgiving. In mid-December, after frustrating lack of communication & false promises, we did get our window installed, and it is beautiful. Since that time, we can only rarely get someone on the phone and when we do, we are usually told they were waiting on a piece of brick molding. Once 6 months went by, we had to start making payments on a product we don't have. Twice in the last month, we have been told that our installation was being scheduled and then no one showed up or called. The emotional roller coaster is frustrating & exhausting. Now no one will call us and it's been over 8 months. Please, please help us. We have tried to be patient but we have passed the ridiculous phase months ago. Thank you!

      Business Response

      Date: 05/09/2022

      We are very sorry for the delays and frustrations.  We appreciate your patience and understanding.  Your product is on order and we will contact you this week with our anticipated shipping date so that we can coordinate the best date for you once we received the product.

      Ellen M********
      Ellen M********
      Operations Manager

      Customer Answer

      Date: 05/09/2022

       I am rejecting this response because:  This is the same thing we have been told for the last eight (8) months.  We have been told repeatedly that they will call us, even promising  to call and then they rarely do.  I spoke with Michelle H*** on May 4th and she told me she would get back to me no later than Friday, May 6th.  She has not called and it is now after 5:00 pm on Monday, May 9th.  I was told some things on May 4th that I had never heard before and Michelle read me statements from people that are in our file that I know to be untruths.  My husband and I are honest people.  We do NOT lie.  Yet we have been lied to from the very beginning.  I do not believe anything that I am told by Anderson any more.  If our door had to be reordered and was not in their possession, why did they call us and schedule an installation for Monday, May 2nd?  We received no phone call from anyone.  No installer showed up or called.  We continue to have to take time off from work; clear walls & shelves in the work area, and live in chaos because we are stupid enough to believe them when they throw us a crumb.  

    Renewal by Andersen of Central North Carolina is BBB Accredited.

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