Business ProfileforBrown & Wood, Inc.

We have had the worst experience with this dealership. We bought a Tahoe from them and not even a month later it was in the shop because of issues we had with it multiple times. So since we had so many issues we go to another dealership and try to trade my Tahoe in only to find out that they sold me a severely WRECKED vehicle per the Carfax that they for one did not make us aware of and for two we didn't sign any papers on this vehicle stating this was wrecked. So we call them after finding out from the dealership that we tried to trade the Tahoe in on because they wouldn't take the trade in since the accident was severe and the owner called my husband and asked him what we were looking to trade in it on and we told him, the Owner said okay we will make this right and we never heard back from them. So we get ************** involved and they email ************** back and told them to have us come in today 6.12.24 so they can see if they can help us, well we get there and the manager offer us $20,000 on this vehicle and we owe $38,000 but it's not worth that because of the accident is has been in the salesman walked up to my husband and I and sincerely apologized and told us he didn't know it was wrecked and he was so sorry, but the manager was a ***** and was not trying to help us any way shape or form we don't have $20,000 to go upside down with when this was THE DEALSHIPS FAULT for selling a severely wrecked vehicle without informing their customers! I am a mother of 3 and now I'm stuck with this vehicle and can't even upgrade to bigger because of this situation they have put me in and it's disgusting. I can't believe they are allowed to do people like this I wonder how many others they have done this too.