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Find a Location

Griffin Chrysler Dodge Jeep has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGriffin Chrysler Dodge Jeep

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Griffin Chrysler Dodge Jeep has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      961 E US 74 Hwy, Hamlet, NC 28345-9704
      BBB File Opened:
      10/8/1998
      Years in Business:
      30
      Business Started:
      5/24/1994
      Number of Employees:
      50
      Business Management
      • Ms. Debra Pate, Customer Relations Supervisor
      • Mr. David Godfrey, Service Manager
      Contact Information

      Principal

      • Ms. Debra Pate, Customer Relations Supervisor

      Customer Contact

      • Ms. Debra Pate, Customer Relations Supervisor
      • Mr. David Godfrey, Service Manager
      Additional Contact Information

      Fax Numbers

      • (910) 582-6099
        Primary Fax
      • (910) 582-1210
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/02/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On July 28, 2023, I took my 2012 Dodge Challenger to have the oil changed, AC checked and inspected, and my tires rotated. Prior to taking my car to Griffin Chrysler Dodge Jeep, I had no problems with the car. After waiting for about 1 to 1 1/2 hours the service manager Mr. **** approached me and said my car was ready. I paid and left. About a mile up the road my tires started vibrating and the car started pulling to the right. I called Griffin Chrysler and explained what the car was doing and took the car back. When I got back to the dealership, one of the mechanics said he had drove the car and it went to the right and started vibrating and he knew something was wrong right then and he stated he never knew that rotating the tires would cause this. After the mechanic looked at my car again Mr. **** informed me that my brake caliper was sticking and gave me a price. I paid $440.39 see invoice below. I wanted my car back, so I paid it and left again. This time when I got up the road all the lights associated with the brakes came on such as the *** lights, etc. and the brakes still wasn't working. On July 28, 2023, I called again and said I was bringing the car back. On July 29, 2023, I took the car back and informed Mr. ********** did not have these problems prior to coming here my car drove fine. Mr. **** then stated they may have done something wrong. On July 31, 2023, Mr. **** called and stated all the lights were off on the dash but the speed sensor on the driver side was off. What did the speed sensor have to do with my lights coming on my dashboard since he stated they were off prior to replacing the sensor. I feel like I was snowballed and swindled. All the problems with my car they created, my car was good prior to taking it to them. I feel I paid for them to sabotage my car. This is bad business. I feel whole heartedly, that they didn't know what they were doing and as a result created more problems with my car and for me to pay more money.
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      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB of Southern Piedmont and Western N.C.

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