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Business Profile

Drilling Contractor

Applied Resource Management PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drilling Contractor.

Complaints

This profile includes complaints for Applied Resource Management PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Applied Resource Management PC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 27, 2023 I arrived at my property to find **** from ARM doing a soil evaluation for ***********************. ***** does not own nor has he ever owned my property. This man had apparently made an offer on the property 7 months prior to my purchase.Since I was in need of a soil evaluation I hired this company to evaluate the soil for 2 septic systems. They immediately billed me $445. **** told me it would take 2 weeks. I paid the invoice. I heard nothing from them. On the 16th day I called to see what progress was being made. I was told it was being worked on. I called once a week for 4 additional weeks. At the beginning of May I was told I would have a rough draft the next day. A few days later I called again and was told that **** needed to go back out to the property. Tired of excuses I fired this company that day in May. I went to the Onslow County *********** May 17, applied and paid for a Septic permit for both of my properties on ***** Hollow. I acquired a septic permit 3 weeks later with no assistance from ARM.I did write bad reviews about this company. Their were several similar bad reviews. The Owner contacted me in early August and asked how to resolve this. I told him there is no resolution since I was forced to acquire my own septic permit and received nothing from them, not even communication. The Owner stated that I had somehow fallen through the cracks. Hard to believe since I called once a week for 5 weeks. Today September 11, 2023 6 weeks since I spoke to the company Owner, I received an invoice for $647.50 from ARM. The invoice states they completed the site plan prep and review April 15th. If that was the case then I would not have fired them in May. I received nothing. Paid $445 for nothing.I will not be paying them for services not rendered or fictitious services. I do not want to hear from this company again. In addition...my reviews were removed by this company. I reposted them and will continue to do so in perpetuity.

      Business Response

      Date: 09/19/2023

      We serve about a **** clients per year. Unfortunately we agree that we did not provide ************** with the level of service and care that she deserved. We acknowledge that your desired settlement is no further contact with the business. However, we feel it is appropriate to refund her $445.00 payment.  

      Customer Answer

      Date: 09/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Applied Resource Management PC is NOT a BBB Accredited Business.

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