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Find a Location

BonWorth has 1 locations, listed below.

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    • BonWorth

      219 Commercial Hill Dr Hendersonville, NC 28792-7089

    Business ProfileforBonWorth

    Clothing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    219 Commercial Hill Dr, Hendersonville, NC 28792-7089
    BBB File Opened:
    3/21/2014
    Business Management
    • Ms. Sandy Vitella, Human Resources Manager
    • Mr. Don Young, CEO
    Contact Information

    Principal

    • Mr. Don Young, CEO

    Customer Contact

    • Ms. Bonnie Black, Customer Service Specialist
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    8 Customer Complaints

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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    MARILYN L

    1 star

    06/12/2024

    Bonworth was my favorite store for almost 25 years. Have had only problems since they're mostly online now, so no longer a local store. March 28 I placed an order for 3 blouses; almost immediately realized one of them was the wrong size so placed a duplicate order so I wouldn't miss out on the sale. I also emailed an explanation because no one answers the phone. The wrong order was shipped back to them the same day it was received. I tried repeatedly to contact leaving voice mails when available & emailing customer service trying to get a refund for $40.59. There was one phone call (with no resolution) at 6 a.m. my time - of course my phone is silent at that hour. I emailed again explaining time difference, but have never been contacted in any way again. I should have known better because an order on 2023 was charged at regular price instead of the sale price advertised; again no resolution of a complaint.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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