Business ProfileforOutdoor Limited

On October 9th, I placed order # ******* for 1000 rounds of 9mm ammunition. The Delivery verification photo shows Package was delivered to a gate that opens into an empty horse pasture a couple of hundred yards from my house. I notified ***** that the package had not been delivered and was not at the location when I was finally able to go check. (I was in Tulsa at the hospital with my wife when delivery was made). ***** sent me an email telling me their investigation was closed and to contact shipper. I contacted Customer Service again with this information and "Jordan" assured me that it would be taken care of and that it was OBVIOUSLY misdelivered according to his research on Google Maps. He wrote: "Good morning, I took a look at google street view and tried to cross reference the delivery photo. The only places I think it could be are across the street from you, at the house with the stone driveway and gate, or if there is a gate further up the stone driveway directly to the right of your home. Either way, it wasn't delivered to your address. I have started a claim with ***** as well. Hopefully they can get it resolved quickly as a quick search using google easily shows this was not delivered to your home." However, after many back and forth phone conversations and forwarding the ***** email to customer service, On November 8th, I received the following email denying any responsibility to replace or refund. Received. I spoke to management and they stated that since this was marked as delivered we are unable to refund anything. I am very sorry. I plead the case about it being delivered to the horse pasture, but at the end of the day it unfortunately is not my call. Best, -Jordan Outdoor Limited So I am out $235 dollars and even though OL ADMITS it was not delivered to me, they will not replace or refund. Jordan, in his last email said he "plead the case about it being delivered to the horse pasture, but at the end of the day it unfortunately is not my call".