Business Profile
Heating and Air Conditioning
Eanes Heating & Air Conditioning, LLC
Reviews
This profile includes reviews for Eanes Heating & Air Conditioning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromRoddy
Date: 04/07/2025
1 starRoddy
Date: 04/07/2025
Lost A/C last Tuesday. Warranty issue. **** was out to confirm that. Nice guy. Since then, I've made inquiries three times. All three times, the scheduler had no information as to when repairs could begin, no information on whether parts have been found or when supply chain issues might be fixed. All three times, the scheduler made assurances that I would get that information by the end of that day. Nothing has happened, no communication. I have health issues that have made the last several days quite miserable. I get the impression that as it's a warranty issue, there will be no profit to the company, so they don't care.
Eanes Heating & Air Conditioning, LLC
Date: 04/08/2025
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to have your AC repaired. Please know that we are actively working on resolving this issue, and a manager will be reaching out to you with an update. We appreciate your patience and are committed to ensuring this matter is addressed as quickly as possible. Thank you for bringing this to our attention.Roddy
Date: 04/14/2025
As always, once the technicians had the parts in hand, they did an excellent job. The Lead tech left me his business card with instructions to call him directly if there were any issues. They always do good work. In the future, the scheduler should pay more attention to assurances of regular updates. Other than that all is good and I will continue to use Eanes.Review fromRobert B
Date: 08/13/2024
1 starRobert B
Date: 08/13/2024
Eanes hvac is out to provide a top notch scam. They come out to your home and advise you there's multiple issues with your furnace then sometimes scam a homeowner into a unreasonably priced heating and cooling system. Not only that they'll come out the next day to install so you have no option for another opinion or quote. Now imagine being elderly and not knowing if there's actually anything wrong with your unit you just want a preventative maintenance preformed. Only to be told they're unable to provide freon for your unit that supposedly has a huge freon leak. Crazy cause nothing was wrong with the ac in question. These guys come out install a new unit have it inspected by the Davidson North Carolina County inspectors. After inspection you notice the system is not running right. You call another hvac company to find you were scammed by Eanes hvac and Davidson County inspectors. When a call is made to the Davidson country inspectors to come out and recheck items that clearly doesn't meet recommendations you're told you'll have to have Eanes resubmit a inspection for Davidson County Inspectors not doing their job. Finally when Davidson County Inspectors come back out they miss the Drain not glued in. Duct being too small, no temp sensor for heat strips, airhandler in attic wobbling around, 80 square inches of return air exposed to the attic only separated by some mastic tape there's issues with credibility. Eanes goes out selling 1.5 ton units for ****** dollars with a 10 year labor warranty. Even when you explain you don't want a labor warranty the sell it anyway. In order to maintain the warranty the salesman doesn't say you'll have to have 2 preventative maintenance preformed yearly for the warranty to be eligible. ********************* I believe is the service manager and he's a terrible person to do business with. He'll lie like his life depends on it all in order to scam you. Please do something to stop companies eanes from taking advantage of the Elderly and handicap.Eanes Heating & Air Conditioning, LLC
Date: 08/14/2024
Thank you for sharing your feedback. Were sorry to hear about your experience, but wed like to address some concerns.
At Eanes, we strive to provide honest and reliable service to all our customers. We understand the importance of clear communication, especially for our elderly and vulnerable clients. We stand by the quality of our work and the integrity of our service.
Regarding the issues mentioned, our team follows all necessary protocols and works closely with county inspectors to ensure that installations meet all standards. If there were any misunderstandings or discrepancies, wed like to review them with you personally.
We take these matters seriously and encourage you to contact us directly to discuss your concerns in detail. Our goal is always to resolve any issues and provide the best possible service. Thank you for bringing this to our attention.Review fromRichard M
Date: 07/30/2024
1 starRichard M
Date: 07/30/2024
My situation is very similar to ******* S and only a few weeks before his issue arrived. I wished I could have warned him beforehand. Very similar pressure sales tactics I was pressured into redoing an old electrical panel along with the replacement of a full heat pump in which I did need. I also was told everything included and the electrical would be tossed in as a nice gesture. Five star promise and one of them is customer service. Two day install for HVAC was full of foul language and so was the third and the other one that was a return for something they messed up but wanted to refuse to make repairs at first. Somehow a wire was messed up and caused my light to stop working the day after HVAC install. I advised the electricians and then management because it was working properly before install. I was accused on the phone by electrical manager it was my fault and not there even though this was before the electoral part started then the electrical field supervisor did the same in person to my wife. I advised the ops manager I didnt want an electrical team at my house again. They didnt offer a generator for my fridge at 100 degrees out and they had an ISSUE with parts so my food spoiled. Then they installed the wrong size breaker so it failed inspection. I proved they charged for new wiring but was told they didnt do some by the workers and it was only half way new. I proved to ****** the sales manager but got crickets. I caught the installer in a lie about making repairs after a failed inspection saying he left a tool when he redid his adjustments he was supposed to do the day before for inspection to pass caught him red handed. This is still on going every time I talk to ops manager I get sent to sales. Corporate wants something from local to file a claim but as of now still crickets from both. Bunch of lies and half done work. No 5 STARS. Also my wife who is visually impaired was forced to sign papers when advised she couldnt see and the job wasnt done.Eanes Heating & Air Conditioning, LLC
Date: 08/01/2024
We sincerely apologize for any inconvenience this has caused you. Our team is committed to providing our customers with the best possible experience, and we take your feedback very seriously. We will have someone from our team reach out to you directly to address your concerns and ensure that everything is resolved promptly.Review fromRonald C
Date: 05/02/2024
1 starRonald C
Date: 05/02/2024
I feel like I just got ripped off! I was just charged over $670.00 for 1/2 hours labor to install a condenser fan motor thar was under warranty for only the part. I called another HVAC repair company and they informed me they would charge around $300.00. The $670 was way too much for just 1/2 hours work.Eanes Heating & Air Conditioning, LLC
Date: 05/06/2024
We apologize for any confusion or dissatisfaction regarding the cost of the repair. Our pricing is based on various factors, including labor, parts, and industry standards. We strive to provide quality service and fair pricing to all our customers. One of our Customer Relations Managers will be contacting you to work towards a resolution.Review fromTami K
Date: 04/12/2024
5 starsTami K
Date: 04/12/2024
They not only did a amazing job on my new install but there employees really do put the customer first. It's not a cheap investment and you wonder if you made the right choice. There installers took any doubt about my choice away. They took care of every comfort issue and concern I had. Without hesitation.Eanes Heating & Air Conditioning, LLC
Date: 04/15/2024
Your feedback is highly appreciated. Thank you so much for the review!Review fromDarlene L
Date: 02/22/2024
1 starEanes used to be really honest and did good work. I don't know if they have new management or not, but they have changed (for the worse!!). I was pressured into buying a new unit, even though my Carrier was great. My bad for listening to them. It's not even 2 years since my ********* system was installed. I currently have no heat (for 2 days now). The unit runs 24/7, my electric bill has doubled for the last 2 months. I called and 2 technicians came out, said it was heating and left... I called them back out to the house the same day. They admit that they don't know exactly what is wrong. They said they got their manager involved and should hear back from the manager the following morning. I didn't hear back and called the office to speak to the manager. I was told the managers are in a meeting. it's now almost lunch time, still crickets. I work from home, and I am freezing. Eanes is obviously in no hurry to return a simple call to give me an update on my HVAC system and it's under warranty. I do not recommend this company. They stopped caring about their customers.Review fromJeremy M
Date: 02/14/2024
5 starsEanes REALLY took care of my grandmother. Other companies were just trying to sell us a new system but Eanes took the time to diagnose the problem and fix it. This saved her so much money which was crucial now that she is on social security and my grandfather has passed away. Thank you Eanes!Review fromHeather M
Date: 02/14/2024
5 starsEanes installed a mini split for our bonus room. Spencer and Josh were both very friendly, respectful of my home, and worked efficiently. I would recommend Eanes to anyone looking for quality work!!!Review fromUsman K.
Date: 02/09/2024
1 stargot the maintenance package from this company. The technician came and pretended he was checking our downstairs furnance in the crawl space. after spending 45-60 mins he told us about cracked heat furnace & told my wife to turn off the heating as his company wont take the liability if an unfortunate event occurs due to carbon monooxide leak. His estimate 4000$ for part replacement or replace the whole unit for over 8000$ which was their labor cost as the unit is free under warranty. He arranged the appointment with the comfort advisor to reevaluate the situation the same day who repeated the same and suggested the same thing after checking the furnance. I decided to get second opinion from an independant business the next day. he checked everthing and informed me nothing wrong with furnance and the picture of the cracked furnace that Eanes employee provided us was not even my furnance. To our dismay he informed us that he saw a plastic bottle stuck forcefully in to the system's fan. we couldnt beleive how both of the technicians never saw or mentioned the stuck plastic bottle. they not only tried to overcharge us for a furnance part but tempered with our system. At my request that even if the part has to be replaced how much it will cost us. the independant technician told us that it would be less than 400$ for the labor. My friend who is also my neighbor had exactly the same experience with this company with exactly the same pictures of broken furnance part. which was a again false as per the independant technician. The purpose of this complaint is to make sure they don't try to rip off someone else's hard earned money and put their lives in danger or put them in great mental stress that we experienced. please note: After several attempts to attain the pictures of the broken/cracked heat exchanger they never sent me the pictures but i took the picture of the said cracked part from one of the technician IPAD. So beware of this companyReview fromKathy W
Date: 09/21/2023
1 starEanes originally put in my air conditioner a few years ago and I was happy with the service. However on 9/18/23 they came to service the a/c that had stopped working due to a clogged drainpan. Charged me $769.00 for a service call and condensate drain repair. When I asked for an itemized receipt with a breakdown of labor and parts, they refused to provide. They said that they charge per process not by parts and labor. I feel as though I was scammed. I am so disappointed in these business practices.
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