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Business Profile

New Car Dealers

Vann York Auto Mall
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vann York Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vann York Auto Mall has 8 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/11 I purchased a certified used Cadillac from Vann York Nissan, paid $1,000 down . On 11/5 (3 weeks later) the check engine light came on while I was on my way home from work. The car then began to shake severely and made a loud rumbling noise. I pulled over to the side of the road and called the dealership. I was advised by the service manager to bring the car in as it has a certified select warranty. I told them I cant bring them the car because I cant drive it 2 hours away. They advised to take it to a Nissan dealership near me but has to be a Nissan dealership because that is who the warranty is through. I called Nissan to scheduled an appointment for service but they advised that it had to go to Cadillac because they couldnt fix it so I immediately took the car to Cadillac. On Friday 11/8 I got an estimate from Cadillac for $4,600. After speaking to the service adviser I was advised that it had a significant oil leak and the routine maintenance had not been done in quite sometime. They also advise that all the service engine codes had recently been cleared out so they wherent able to tell what was causing the service engine light but possibly related to the oil leak. I call **** **** to advise what I was told by Cadillac service department and have been getting the run around since Friday. I was finally able to speak to the finance manager today who advised me that the repairs are routine maintenance repairs and most likely not covered under the warranty. When asked why routine maintenance wasnt completed prior to sell of the vehicle he told me that there was an oil change done on the vehicle in September and it passed maintenance inspection but offered no other assistance

      Business Response

      Date: 11/19/2024

      Please refer to attachment!

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a truck from the dealership, and after ************************************************************************ to prove ownership of the vehicle, meaning I cant title or register it, and as of tomorrow, I wont be able to drive it legally. Since they are refusing to fulfill their end of the transaction by providing the documentation, they should refund my money and come pick up the truck (or they should face fraud charges, but Id prefer to avoid legal action).

      Customer Answer

      Date: 03/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

       

      Good evening,


      This complaint has been favorably resolved. Thank you for your assistance.

      ***********************************
      ************

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased my vehicle at *********************************. Because a didnt give them the highest rating on service they told me they no longer gonna service my vehicle!

      Business Response

      Date: 02/16/2024

      Please refer to attachment.

    Vann York Auto Mall is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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