Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stole my identity and money pretending to be a rent to own home place. After I called them out on this, they changed their postings to say they were operating under the name Laureate Realty - ****** *******. They refuse to take my calls, emails or text nor provide me with any information regarding what they are doing with the identification documents they asked me for. DO NOT USE THIS COMPANY NOR ANY COMPANY LISTED ****** ******* AS THE OWNER_ INCLUDING THE POOL COMPANY. THEY ARE CROOKS AND WILL TAKE YOUR MONEY AND IDENTITY! Refused to communicate with me regarding my concerns and that tells me that my hunch is correct.

  Business Response

  Date: 03/24/2025

  I have phoned Mr. ***** to explain to him that the allegations against us are not true.

  I told him he is more than welcome to come pick up his information and application fee if he does not wish to get a home with us. That way he would be able to see we are a legitimate Company. He has hung up on me and will no longer answer my calls. I'm afraid if we destroy this information then this problem will never be solved.  

  We never changed our name as he stated, we have several companies that all go through the same building. 

   

   

  Thank you 

  Tina 

  Office Manager 

   

  Customer Answer

  Date: 03/25/2025

   
  I am rejecting this response because: it is not true. I have NEVER spoken to anyone on the phone from this company. Someone reached out and spoke to someone else who told them I would call them back. They then emailed me, and we have spoken over email. Again, I have NEVER spoken to nor HUNG UP on anyone. I told them I would come pick up my documents after they refunded my money and let me speak to the ****** that I was originally speaking with. **** happened to be on vacation and out of the office all week! How convenient. They can shred my documents, as I have asked, and refund my money paid, and this will all be over. I will never do business again, unless I know I am dealing with a real person. This business has many different names they list under and is NOT an accredited BBB business, wonder why? Please destroy my documents and refund my money. I do not wish to travel to any site that you tell me I need to go to pick up my documents. I do not know you and would like to not travel somewhere to pick up something that could be disposed of. My money was taken directly out of my account and can be put back in the same way. Why are they demanding I arrive on site before they will give me my money. If I knew I had an angry customer, the last thing I would want is them to arrive where I am at. None of this sounds serious to me. Case closed once you return my money and dispose of my documents. 
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant for almost 8 years. I entered into a rent to own agreement to have the trailer paid off after 7 years. I owe no back rent or repair money. The company is refusing to turn over title after the full purchase price has been paid. They are refusing to give an accounting of the ownership payments. They are refusing to bill just for lot rent as promised, and now after complaining I am being harassed with inspections.I was present at the tlme 2/4/25 with the manager **** and there were no issues. Now I am being threatened with eviction if we do not pass the next inspection. This trailer was ***** ridden we I moved in and I do the best I can cleaning it. The floor was swept, vacuumed, mopped not a dirty dish in the sink, or food on the floor. I want my title, I want the overpayments refunded, and I want permission in writing to move the trailer because I do not trust this company to treat a future buyer fairly.

  Business Response

  Date: 02/27/2025

  
  

  Customer Answer

  Date: 02/27/2025

   
  I am rejecting this response because:
  

  Hello, t**** you for responding. I realize there are complex issues regarding the contract, inadequate repairs etc. I will just focus on the immediate cause that a few months ago I had an old couch removed that had apparently upset **** during an inspection. The home was otherwise tidy. During ****** follow up inspection she said, "It looks a lot better." along with "we have a lot of work to."

  **** REQUESTED I get the carpet cleaned (not replaced). I agreed and later paid to clean it. Unfortunately there are still some permanent stains but the house is sanitary. She came back about a week later asking if it was done. I said, "not yet I am making an appointment." She didn't inspect anything and said she would be back. I received an email saying the house needed a "deep clean" and if it was not clean enough when she came back next week she would be forced to file for eviction. This is a disturbing pattern of behavior where requests turn into threats over forced repairs.

  For February 2025's inspection she missed the appointment and came on the back up day. She did a standard walkthrough inspection, took no pictures, had no complaints and said, "everything is good" and left. After a few I get the same condescending, threatening email and this is during our dispute over how an $18,900 mobile home has been overpaid ***** and they are still demanding another ***** before turning over title while threatening eviction for good tenants of the last 8 years.

  The house is cleaner than it has been in 8 years and **** is just harassing us either to make cosmetic and unnecessary repairs we are not responsible for or to just force us out so they can re-rent the trailer. I would be willing to take the complaint down or at least revise and/or make it private if Suburban Acres will work with us. I must also report we are locked out of the online payment system for the upcoming March rent which we are planning to pay.

  
  

  Business Response

  Date: 03/13/2025

  I have been a tenant for almost 8 years. I entered into a rent to own agreement to have the trailer paid off after 7 years. I owe no back rent or repair money. The company is refusing to turn over title after the full purchase price has been paid.

   I spoke to **** ******** in regard to this the home was paid off on 3.10.25 Now a new Contract can be done up for the lot lease agreement and then we will call her in to sign as i explained to her ....

  They are refusing to give an accounting of the ownership payments. They are refusing to bill just for lot rent as promised, and now after complaining I am being harassed with inspections.

  This is simply not true we do inspections until Tenant owns the home now that they own, we would no longer even do an inspection.

  I was present at the time 2/4/25 with the manager **** and there were no issues. Now I am being threatened with eviction if we do not pass the next inspection. This trailer was ***** ridden we I moved in, and I do the best I can cleaning it. The floor was swept, vacuumed, mopped not a dirty dish in the sink, or food on the floor.

  I did inspections and the home for a long time it has always been in a bad state. I have always worked with **** to get things cleaned up, but no more inspections will be done because they own the home. So that should clear up this matter.

  I want my title, I want the overpayments refunded, and I want permission in writing to move the trailer because I do not trust this company to treat a future buyer fairly.

  As I explained to **** there is a process after payoff. We do new Lot lease agreement and bill of sales then if tenants want title, they need to pay the sales taxes on the home then we transfer the title. 

  I have tried to contact ******* to explain all this also with no success. 

  Let us know if you need anything else;.

  Thank you 

   

  Desired Outcome/ll us why here...

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reissue my deposit and mail it to me. I don't live at the address my deposit was sent to and don't know where it is. Asked them to cancel the check and write a new one and they refused.

  Business Response

  Date: 10/15/2024

  We will gladly return to you funds that are due to you. Please contact our office. BBB is not an appropriate format for requesting a refund.

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about selling the home as I was moving. They contacted me and gave me a phone number to call, it was a third party that owned homes in the park. We talked and negotiated a deal to sell the home. It was only for the purchase of the home, nothing else. In a show of good faith I went ahead and paid the lot rent which was around ******. I signed all the papers they gave me, and paid an agent of this company a $25 fee for notarizing the bill of sale. At this time I inquired about pro-rated rent as well as the security deposit. The agent that notarized the bill of sale said that it would be no problem getting that done as soon as the buyer signed a new contract. The buyer was willing to sign the contract on that day, but it was not available. (They had ample warning and told us to come on that day) This was on 09-06-2022. Which leaves 24 days of payment that I had no legal obligation to pay.I was informed by **** that it should have been part of the deal with the new owner. I had not paid the new owner. I paid suburban acres. There was no writing, no communication whatsoever that it should have been part of the deal until a month after the fact. From my math the pro rated rent that I am owed should be $406.39. The math I used ****** / 30 = ***** * 24 = $406.32 I have tried to give them time to respond and handle this without going through this or small claims court. I sent an e-mail on 10-6-22, received a reply on 10-7-22 and replied to that on 10-9-22 and have yet to receive a response. I think over a week to respond is ample time. I believe they are just trying to ignore this and hope it goes away. It will not.

  Business Response

  Date: 10/24/2022

  ****** paid rent for his lot in September. The person who purchased his home paid October's rent. Per his contract, we do not pro-rate monthly lot payment. ****** was reimbursed $102 for pro-rated rent, along with his security deposit of $515 (total check written to him was $617, check #****). The $102 appears to have been a mistake and should not have been paid to him, but at this point we will not ask for it back unless he wishes to go to small clams court, at which time we would show the court this amount is owed to us by him. If he allowed someone to move into his home mid-month then that person should be responsible for reimbursing him pro-rated rent, not us.

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18239519
  
  I am rejecting this response because: There was no language in the contract I signed that said they do not pro-rate the lot rent. I highly doubt there was or is such language. Maybe it changed at a later date for newer contracts? The agent for their company that notarized the bill of sale clearly in plain English that I would be get the pro-rated lot rent back.  
  
  

  Business Response

  Date: 10/27/2022

  We apologize if a staff member gave you incorrect information. Month to month tenancy means the lease term is 30 days (a month) and there is no proration for partial months. Landlords are not required to prorate month to month tenancy.