Business ProfileforAuto Zone Inc

I returned an item I purchased February 3rd, 2024, on February 6th, 2024, as the part was incorrectly labeled as compatible with my vehicle. I have not received this refund charged back to my account to this date. I contacted the companies online support chat after 5 business days to verify that it takes 3-5 business days to process for the return to be received and I should have it by the next day, which would have been February 14th of 2024. After I checked my account for the refund and saw it was not present I filled out a form using the company's website in regards to the issue and was later emailed by a **************** Representative asking for information regarding the transaction, and received a follow-up on February 15th of 2024 stating the information was forwarded to a regional management team and I would be contacted within 24 business hours. I had also returned to the store location on February 17th of 2024 as I was not contacted on February 16th in regards to a refund, and was given instructions to contact a phone number that I had to leave basic information regarding the transaction in a voice mail and await contact again.At this point it will be two business weeks tomorrow, February 20th of 2024