Complaints

This profile includes complaints for King Law Offices, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  King Law Offices, PLLC

  69 S Main St Marion, NC 28752-3941

• 

  King Law Offices, PLLC

  21 E Mills St Columbus, NC 28722-0018

• 

  King Law Offices, PLLC

  26 E Main St STE #2 # 3 Brevard, NC 28712-3744

• 

  King Law Offices, PLLC

  212 S Grove St STE F Hendersonville, NC 28792-4006

• 

  King Law Offices, PLLC

  910 Tate Blvd SE STE 108 Hickory, NC 28602-4030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained king law to assist with child support/custody battle. I voiced my concerns from the beginning as I did not have the fathers address because he moved out of state. *** **** himself told me not to worry because they come across this issue often and can easily find the address. We spoke of the cost also which was a concern. There was a $2500 fee that must be paid before we began the process. The $2500 would go in a trust and the firm would use it as they deemed necessary . I didnt have the $2500 upfront so ******* sent me a link for a loan company that I could make payments. When I questioned if the price would go up he made it sound like we could get everything taken care of for the $2500. *** **** also told me we could ask the opposing party to reimburse the lawyer fees. From the start the firm could not retrieve the correct address for the father. I ended up having to get him served during a child pick up/drop off. My funds for the lawyer quickly dwindled. I ended up maxing out the trust and began to pay bill to bill. All while continuing making payments to the loan agreement for the initial $2500. I expressed my concerns that I had paid a large amount of money and still had not solved the issue. When I brought up the fact that we were asking opposing party would reimburse the funds and this time was told that never happens. They said they always ask for the reimbursement, but they have never seen it granted. I was still being billed often and I was in the same place with custody that I started. The case was never resolved and I told the firm I did not have the funds to continue.

  Business Response

  Date: 04/25/2025

  At King Law, we are committed to providing high-quality, individualized legal services to each client. Due to client confidentiality rules and the nature of third-party complaint platforms, we are unable to confirm or deny whether an individual is a current or former client of our firm. However, we are happy to share general information about our services and processes.

  
  Our firm strives to maintain open and transparent communication with clients throughout their legal matters. We provide weekly value statements that outline the services performed and associated costs, ensuring clients are informed of the work completed on their behalf.

  
  We understand that legal services can be a significant financial investment. To assist clients, we offer financing options through ******, allowing for flexible payment plans for legal services. Additionally, as outlined in our engagement agreements, initial retainers are applied toward beginning services, with ongoing work billed hourly. Because each legal matter is unique, we cannot guarantee a total cost at the outset, especially in complex areas like family law.
  Any client with concerns regarding billing, services, or their overall experience is encouraged to contact our **************************** Bri *******, our Client Relations Specialist, is available during regular business hours and can be reached by email at ********************************************************** We are committed to addressing concerns promptly and professionally.

  
  Finally, if a client remains dissatisfied after working directly with our firm, they are welcome to pursue a fee dispute through the appropriate State Bar channels. King Law fully complies with all State Bar rules, regulations, and inquiry processes.

  
  We appreciate the opportunity to provide this information and invite any concerned party to contact us directly for assistance.

  
  

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company in March 2024 to do some work for me. I was proactive in hiring them so that it would be done by the time I needed it done. I gave them all of the paperwork they needed by the end of July so they could proceed to file my petition in August as we planned. They stated if I hired them early they would have the petition ready to file - this was a lie. The attorney I originally hired mysteriously no longer works there so I had to agree to a new attorney. My original quote was $2500, I paid that in full up front, however the costs continue to increase and they had exhausted the entire $2500 plus another $1000+ before they even got to the point of filing. I only met with my attorney once and his assistant once so who knows where the money went. Even with having all of the paperwork they continued to delay my case and cost extra money for months. I called, emailed, messaged - no response. If I received a response it was "we are still working on your petition". The entire practice here is a scam! after 9 months of delays and lies from this firm I reached out to another attorney. He showed me that the petition was a simple form they fill out and file with the courts - I met him, signed the petition, provided all of the same paperwork that I had provided King law, paid him a fraction of the cost and he had it filed within 24 hours. This place offered me a measly $165 refund for them failing to do any work on my case! The practice is a sham - they take advantage of their clients and bill them astronomical fees and delay their cases for additional compensation. I will be posting this review across multiple platforms and filing a complaint with the ** bar for ineffective assistance of council!

  Business Response

  Date: 01/22/2025

  King Law acknowledges receipt of this BBB complaint. Due to confidentiality rules established by the North Carolina State Bar, we are unable to discuss specifics regarding the complainant or any services that may have been provided.

  
  At King Law, we meet with clients for an initial consultation, present an hourly client engagement agreement, and provide weekly billing. Clients receive detailed weekly statements outlining the work completed and associated charges.

  
  We do not charge for billing inquiries and have a dedicated Client Relations Specialist available to address any concerns related to representation, billing, or other matters involving the firm.

  
  King Law is committed to transparency in our work and adheres to the terms outlined in the client engagement agreement.

  Customer Answer

  Date: 01/22/2025

   
  I am rejecting this response because:
  As you can see in their response, they offer nothing towards the thousands of dollars they scammed me out of while not doing the work they were paid for. Ill be filing a grievance with the ****************** tomorrow if they have not reached out to me with a fair settlement. 

  Business Response

  Date: 01/22/2025

  We cannot confirm or deny representation but can provide information about our firms policies and resources available to clients, which we have done.

  
  The ************************ offers a Fee Dispute Resolution Program to assist clients in resolving disputes regarding attorney fees. More information about this program can be found at ******************************************************************. Our firm is committed to responding to and complying with any requests from the Fee Dispute Resolution Program.

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a flaudent check with your company information and I would like to make you aware that there are people out there using your information to deceived others in banking check and sending dem money

  Business Response

  Date: 10/29/2024

  Thank you for bringing this matter to our attention. A member of our accounting team would like to speak with you to gather more information. Since we have multiple accounts, it would be helpful if you could provide additional details, such as the account number, check number, and any specifics regarding your involvement in the transaction. This information will enable us to file a police report and notify our bank and other relevant parties.

  
  We apologize for any inconvenience this may have caused. If you'd prefer, you may contact us directly at ************** to expedite the process. Please ask for ***** *******, our Financial Director, or ****** *******, our Law Firm Controller.

  
  Thank you again for your understanding, and we sincerely apologize for this incident. We take this matter seriously and do not condone any unauthorized transactions.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Paid King Law $2500.00 for a case against a contractor. They didn't do much, nothing happened to the defendant. Well over a year later KIng law emailed me to see if i wanted to continue with the case, I responded that I wasn't happy with their previous work and did not wish to conduct business with them. They sent me a bill for $75 for answering their email. I do not think I should have to pay that. Consistent with their shady business practices. Thank you!

  Business Response

  Date: 02/01/2024

  King Law stands by all work performed for our client and denies any wrongdoing.  Confidentiality rules preclude us from divulging details, but we plan to reach out to the Client directly to resolve these concerns.

  Customer Answer

  Date: 02/02/2024

   
  I am rejecting this response because: If I accept a call from King Law they will charge me for it. They charged me for responding to an email when I told them I did not want to continue doing business with them. All I want is for them to stop calling me and remove their $75.00 for responding to their email.
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired kings law for a Estate handling I paid the consult fee, $100 and seen ************** of law firm and had about 6 paralegals Mrs ***** quoted $2500 to handle the Case of estate closing and I ended up paying $12000.00 dollars for the Estate closing and now they are threating to file judgment for $8500 I have the closing date and file where she stated that I ONLY owed $3600 to the firm at final time for closing of the estate !! I want repaid payback for anything over the original fee of $2500

  Business Response

  Date: 08/15/2023

  King Law ****** to maintain client confidentiality and strongly encourages any complaints be filed internally with King Law's Client Relations Representative, ******************************  ****************** can be reached at ********************************************************* or by telephone at ************, option 2, extension 1006.  To date, the complainant has not notified King Law of any billing concerns.

  Additionally, the complainant has a signed hourly fee agreement with King Law that required a $2,500 initial deposit and hourly billing to pull from the deposit.  Once the deposited funds had been used, it was the client's responsibility to pay the bill weekly.  This client has failed to meet contractual obligations and per the fee agreement and ** law, King Law will move forward to collect the debt owed for legal services rendered.  Should the client like to discuss settlement of fees due, she may contact ******************************* at ************, Option 2, Extension 1019.

  Customer Answer

  Date: 08/16/2023

   
  I am rejecting this response because:
  The company is threating to file judgment for payment see attached documents to confirm final payment for acct the consult fee was $100 and to handle the Case was $2500 

  Customer Answer

  Date: 08/16/2023

  See attached documents 

  Business Response

  Date: 08/16/2023

  We have already responded to one complaint made by this person and our response remains the same.

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  King Law (Columbus/*************) has been yanking me around for nearly the past three months. First, they never informed me that the original attorney left the firm and did nothing for two and a half months. Then they tried to charge me about $400 to get a new lawyer from the firm to handle it. Now they are hitting me up to re-write forms and court pleas that have already been written up, and which via their malpractice didn't file two and a half months ago when they were supposed to. they totally ignored any and all communications. Then, **** I finally got their attention, they charged me $425 dollars to essentially tell me that they had no clue what was going on and had just assigned an attorney. Then another $600 to re write the exact same valid documents and another accounting despite a Family Agreement in their possession and now it is going into another extension to keep this estate open for another year (that would make 4 years). I have warned them that I am going to file a complaint with the *************** since they continue to be totally unresponsive to my requests to end this estate. Instead, I'm getting skinned alive as this unnecessarily continues. Then I am going to go to the **** ** and ** ************************ and then file civil litigation for damages, real and punitive. I refuse to pay twice for work already done because of their malpractice. They even had the gall in the past to charge me a consultation fee for just coming in to pay money owed to them. King Law simply refuses to communicate, and if they do, it is meaningless and I get another bill. I refuse to pay for incompetence. And this is taking a severe toll on my health and emotional well being. And, yes, I am the executor of the estate and I want the last bit of my share of my mother's estate or I will *** the ever-loving daylights out of King Law. I will not be bilked and skinned for another ***** at this point. This is prima fascia malpractice and negligence on their part.

  Business Response

  Date: 06/16/2023

  We want to assure you that our firm is fully committed to adhering to all state bar rules regarding confidentiality. Therefore, we are unable to provide a public response regarding a specific case.

  
  However, please be aware that we take client complaints very seriously, and we encourage anyone with concerns to get in touch with *****************************, our dedicated client relations representative. ****************** can be reached via email at ********************************************************* or by phone at ************, Option 2, extension ****. She will be able to assist you in formally raising any concerns you may have.

  
  At King Law, our team of lawyers works under the close supervision of our firm's partners and ******************* Chair and Co-Chairs. While we always strive to provide the best service to every client, we understand that mistakes can happen. In such cases, we are committed to rectifying any errors promptly.
  If you wish to discuss specific case information, we kindly request that you contact the appropriate team member to initiate the process of having your case reviewed and addressing your concerns.

  
  Thank you for your understanding, and we look forward to assisting you further.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2022, I paid $50 for a 30 minute consultation to have an attorney to speak to my incarcerated son on a civil lawsuit for a slip and fall in the shower that required medical attention. My son only had a 2 minute call out of the 30 mins, due to the room unable to be a private call, the assigned attorney, *************************** told my son they will continue the talk in the office in a couple of months when he gets out.Now that he's out, I've called several times to continue what was promised & schedule the consultation. I lft a vm on 5/22/23 ******* returned my call on 5/23/23@9:17am telling me that we will have to pay another $50 for a consultation as their company policy says after 6 months you have to pay for it. She transferred me to the complaints ********** a vm. On 5/23/23@9:38am ******* returned my call & said the attorney spoke to my son on 8/8/22 and has it in notes of the slip & fall incident & needed medical attention. The attorney is no longer at the firm. She was unable to give a reason why it was noted my son is not eligible for the attorney to represent if my son was unable to explain in depth of the incident. At 10:01am I call again & my son lft ***************************** a vm requesting his consultation as he was unable to speak privately. His call was never returned. We called again on ****************** son spoke to ****** letting her know the full consultation never took place as the room was not private & he was told by the attorney to call back & continue on the conversation when he gets released. ************************* then said the notes said he didn't qualify for there services. She says that she doesn't think any of the attorneys will be able to assist this time as he didn't qualify for the service last time. She then states that since the previous attorney is no longer there, my son will have to pay for another consultation to speak to another attorney, and he will have to pay $50 again. She also said that since it's been almost a year, she will be unable to waive the fee. She then says that she understands that at that time they weren't able to really speak to him due to the environment that he was unable to speak about it. She then transfers the call to ***********************. She tells my son that he has to pay $50 for a consultation. My son told her that we paid the $50 to the law firm not to a specific attorney, therefore he deserved to get his consultation as it was already paid for per the receipt. She then says that their policy says after a year you have to pay for a second consultation. My son asked her when was the consultation and she replied saying a year ago. My son then asked her to provide him with the date and she replied saying "it was in June of 2022 it was actually a year". "June what?", my son asked. She replied saying "June 27th." Bottom line of this complaint is that I feel that we are being discriminated against for reasons: as their story changes when the consultation took place, requesting to have to pay $50 again even if it never really took place due to the privacy issues.

  Business Response

  Date: 06/05/2023

  Thank you for bringing your concerns to our attention. We understand that receiving the message about the Consultation Reservation Fee (CRF) can be disappointing, and we apologize for any frustration it may have caused. We appreciate your understanding as we clarify our firm's policy regarding the CRF.

  
  The CRF is a nonrefundable fee that is designed to reserve your time to meet with a legal professional. It ensures that our attorneys are available and prepared to discuss your legal matter. However, please note that the fee does not guarantee a specific amount of time or specific outcomes. Its purpose is to secure the attorney's availability for your consultation.

  
  Regarding the recent departure of Attorney ************************* from King Law, we acknowledge that this information may be relevant to your decision-making process. While we cannot provide details about individual Human Resource matters, we can confirm that Attorney ****** is no longer with our firm. If you believe that he would better suit your needs, we understand if you prefer to contact him directly for any follow-up discussions.

  
  In the event that you still believe you have a legal matter and would like to explore your options with our firm, we encourage you to reach out to our client service team. They will gladly schedule a follow-up at no additional cost. While this is not our standard policy, we want every potential client to feel valued and have the opportunity to discuss their concerns with our legal professionals.

  Please don't hesitate to contact us if you have any further questions or require additional information. We appreciate your understanding and value your potential as a client.

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very complex child support case involving military compensation, SSD, jurisdiction, and child support order. I called Kings law and spoke to ***********. I paid her a $250 consultation fee. After explaining my case she said it was a complex case but she had experience in family law and could help in both states. I took $3500 retainer and my paperwork to the ********* office and was told *********** no longer works for them I would get a attorney from the ********* office. I stressed how I needed a attorney with experience and could handle both states like thier website and ads stated as well as ***********. I was assured I would get a highly experienced attorney that could help in both states. A week later ************************* called and said he was my attorney. 5 months into the case somethings ****** was telling me I knew to be untrue so I ask how much experience he had. He first said experience and skill don't matter in a complex case. I pushed for a answer and he finally confessed I was his first family law case. He had one day of experience in family law when he got my case. I ask for a different attorney and was told take ********* go elsewhere but you better hurry you got a hearing coming up. They refuse to refund my money even though I paid for a attorney with a lot of experience and barred in both states but got a attorney only barred in ** and had one day of experience

  Business Response

  Date: 05/30/2023

  At King Law, we value client confidentiality and are committed to upholding the requirements set forth by the ******************** Bar. Consequently, we are unable to provide case-specific information in a public forum.

  
  We would like to assure you that our team at King Law operates within Practice Area Groups, where attorneys work collaboratively, regardless of experience, under the guidance of a team lead and co-chair. Additionally, each case is assigned a dedicated case manager who ensures a smooth client journey and serves as the main point of contact.

  
  In order to address your concerns, we have a client relations representative available at no cost to assist clients. ****************** can be reached at ********************************************************** She will be able to discuss your concerns and, if necessary, elevate any complaints to a supervising attorney for review and resolution.  We also encourage you to visit our website at ******************************************************************** and complete the client feedback report. This will provide us with valuable insights to continuously improve our services and address any issues that *** have arisen during your experience with our firm.

  With over 20 years of serving clients, we strive to provide the best possible results. We understand the complexities of family law and child support matters, and our highly qualified team is well-equipped to assist clients in North and ************** with such legal challenges.

  
  Once again, we appreciate your feedback and the opportunity to address your concerns. We remain dedicated to delivering excellent legal services while upholding the highest standards of professionalism and client confidentiality.

  Customer Answer

  Date: 06/02/2023

   
  I am rejecting this response because: I have tried many times to call and speak to ****************** only to get cussed out and told good luck finding a number to corporate. Now when I call from my phone they refuse to answer but if I use someone else's phone they answer first ring. 
  
  

  Business Response

  Date: 06/05/2023

  We wanted to share the contact information for ******************, an employee at King Law.

  You can reach ****************** using the following details: Email: ********************************************************* Phone: ************ (Option 2, ext. 1006)

  Please feel free to reach out to ****************** directly using either the email address or phone number provided above.

  This information is also available at www.kinglawoffices.com under the About ** section and the company directory.  When calling the firm, if you will follow the prompts, current clients can select option 2 and listen to the directory.  When calling King Law, the phone is answered by an auto attendant and the caller always has the option to connect directly with the employee of his or her choice.  This feature has been in place for over one year.

  If you have any further inquiries or require assistance, please don't hesitate to contact us. We are always here to help.

  Thank you for choosing King Law.