Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2nd I bought a "brand new" Genesis GV80 from this dealership. It was a rainy day so nor me or the salesman inspected the outside thoroughly. Three weeks later after my first hand wash, I noticed on the passenger side door it looked like body work was done. There are layers of tape with touch up paint over the top. They also used black spray paint on the trim because white paint was dripping. I went back to the dealership to show them. They insisted it would get corrected and bring it to their body shop. A few days later they call me back and turn the blame onto me and that they WON'T fix it after stating they would. Mind you this is a $70,000 car. If I did that myself, I would have gotten this corrected the right way...They said in the video of the car they sent me before the purchase there is no damage. the video itself is only showing one side of the car (undamaged side)I feel like I was scammed. The car was damaged and they will not provide a solution AFTER they said they would fix it. A lady named ******** said it would be corrected - but it has not.

  Business Response

  Date: 11/29/2022

  We did a thorough delivery of the car on November 2nd. This included a walk around and final delivery at the dealership with the guest. We also had the vehicle completely pre-delivery inspected by ************** the day the new car was delivered to the guest. No damage was identified. The vehicle went to the detail department and they did an extensive detail of the new vehicle. Coming back 24 days after taking delivery of an item and blaming the dealership doesnt mean the dealership should be paying for the damage. The damage is something the guest will need to contact insurance regarding. The dealership will not be paying for any repairs associated with the customers damage as it was not present on delivery. Its unfair and unreasonable to expect the dealership to pay for damage identified almost a month after owning a product.  

  Customer Answer

  Date: 11/29/2022

   
  I am rejecting this response because:

  When I went to the dealership for this to be resolved they told me the opposite of what they just mentioned.

  1. My salesperson mentioned it was raining and did not do an thorough inspection of the car.

  2. I was also told with the car being wrapped on the outside it was in a spot that could have been missed on their part.

  3. I was also told by **** that they do a light detailing of the car before it comes off a lot. It is not thorough which is stated.

  4. I was told it would be corrected and fixed and 3 days later go against their word.

  
  

  Business Response

  Date: 11/30/2022

  No person here stated that your vehicle had a light detail. We do the same detail to every single new car. The cars come wrapped and need to be removed as well as the glue that holds the tape down. This means we do a thorough detail on every single new car. Also if you bought an iPhone from the apple store and came back 24 days later talking about damage that was on the phone when you took delivery of it the re4sponse would be the same. You can see the damage was caused by impact because of the dirt smashed up inside the damage. There is no way sand and dirt would stick to the bottom of a vehicle exposed to the road while getting wet from rain and after being through our wash process. The vehicles damage will not be repaired by the dealership as it was not caused by us.  

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Hyundai ****** Limited on August 13,2022 for $41,000.00 cash. I have had this car back to the dealership two times in last 60 days and continue to have the same electrical issue with the car. There is a **************** issue with the car that the radio will not work the car wont start and the phone will not connect.They replaced the electrical box and guarantee the issue was resolved then yesterday it happened again!I called the dealership there answer is call Hyundai corporate and file for the lemon law! This is service you receive after paying too much for a car that is a Lemon!I was told by the sales manager ********************* that he would replace the car last month and then back tracked the whole story because of pricing. I was willing to accept a new car but now I want nothing to do with a dealership that has no Respect for their customer's. How can I resolve this?

  Business Response

  Date: 11/16/2022

  We are very sorry there is an electrical issue with the vehicle. When we do any warranty work on a Hyundai we have to follow the repair recommendations made by Hyundai ************** We followed the procedure tested the car and delivered it back to the guest. We understand that it is frustrating the issue has resurfaced and definitely know this not what you expect from your brand new car. We are not able to make the decision to replace a new car under "Lemon Law" as the procedure for that is not something the dealership is involved in outside of providing documentation to the warranty company (Hyundai Motor America) and performing the repairs authorized by Hyundai. The customer being directed to Consumer Affairs within Hyundai Motor America is how they would initiate that process. We would be happy to continue to perform the suggested repairs from Hyundai on the electrical issue per their guidelines. We can assist in finding alternate transportation for the guest in the form of a rental car that Hyundai will authorize at this point. Our service Managers *********************** and *********************** are waiting to hear from the guest as to how the repair process will go moving forward based on their options. 

  Customer Answer

  Date: 11/17/2022

   
  I am rejecting this response because:

  when I called Monday the service manager *********************** stated that he could do nothing more. And once again told me to call corporate, he also said he had No rental cars available. He offered nothing else the Sales manager ********************* still has not returned my calls. I did reach out to corporate and waiting to hear back. This dealership is horrible to work with. They had No issue taking my check for $41,000 but now cannot return a call. 
  They guaranteed when they replaced the electrical box this would not happen again but yet the same issue did. This car has had three issues within three months. The sales manager, ********************* last month assured me he was replacing the vehicle and the last minute backtracked his entire statement.
  i would just like to get e refund and go to another dealership and purchase a car

  
  

  Business Response

  Date: 11/17/2022

  ********************* hasnt responded because he is out very sick and has been for almost 2 weeks. ***** not any manager has the ability to swap you out of a new car as that is solely on Hyundai Motor America to make a decision related to Lemon Law. The dealership has no say or ability to influence. If the customer is waiting for consumer affairs at Hyundai to assign a case manager that is the right procedure and leaves the dealership waiting for Hyundais direction on repair. We are not able to fulfill the customers requests. We will be here to help get the vehicle fixed under warranty once Hyundai determines how they want to handle it. 

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 19 Contacted Keffer Hyuandai after receiving paid in full letter in mail from finance company. I purchased a 2019 elantra in 2019 for 72 months. I paid car off in 36 months. The contract has a $998 gap policy included on it for 72 months. I contacted the policy vendor. They told me i should recieve a pro rated refund back from the dealership within 10 days it should be in the system. They told me it was not shown on their end that the cancellation had been processed. I email ******************************* at Keffer a copy of the cancellation letter per her request. It has been almost a month with no response about the gap policy refund. Nothing. I have tried to contact Keffer Hyundai but have been unsuccessful at receiving my refund

  Business Response

  Date: 11/10/2022

  The customer cancelled the products with the company directly not with the store. When products are being cancelled by the product company we are not included at the dealership level until a check shows up at the store. The customers cancelation process can take between 4-6 weeks as stated on their contract under terms of cancelation. We have sent out a check for the prorated amount of cancelation even though we have yet to receive the reimbursement fro the product company. 

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ****** Forester from Keffer Hyundai on 10/15/22 and took it to my local ****** dealership in Columbia a few days later (10/20/22) to have them give it a once over, where they found approximately $4000 worth of work that needed to be done to it, including almost $3500 dollars worth of drivetrain and suspension issues. The suspension issues included missing, worn, or failed bushings on the front control arms that ****** declared to be unsafe, including actual physical damage/disfigurement of one of the control arms. Additionally, the rear wheel bearings are failing and there are four separate oil leaks in the engine and surrounding area. None of these issues were disclosed to me before purchase. As I have driven it more since having it, I have noticed that it shudders and shakes in certain driving conditions or when turning certain ways/directions. I reached out to Keffer to see if they would reimburse me or pay for the necessary repairs to make this car safe and fully road-worthy but they said no. I am filing this complaint because I believe they let me drive and then sold to me an unsafe vehicle and misled me about the state of the vehicle or were negligent in doing appropriate due diligence before selling it to the public. They sent me a bill from a third party shop that supposedly did an inspection before the vehicle was listed for sale, but I find it difficult to believe that any sort of thorough inspection would miss these major safety, drivetrain, and ancillary issues, and there was no mention of any of the issues that the ****** dealership discovered on the bill.

  Business Response

  Date: 10/26/2022

  The vehicle sold was advertised as being sold in AS-IS condition and was not represented any other way. The customer signed understanding that the dealership performed all the work needed to pass ******************** Inspection. The vehicle passed ** state inspection as all reconditioning was performed by our pre-owned recon facility. The dealership has communicated with the customer explaining that we will not be covering costs associated with these concerns. The customer bought a car that they drove 1 week before taking delivery. We encourage every pre-owned customer that is buying a vehicle that is 7 years old with almost ****** miles to take it and have an individual inspection done if they have concerns of buying the vehicle "AS-IS". Keffer Hyundai will not be covering the maintenance items that are referenced on the claims from the ****** dealership. Keffer Hyundai would also be happy to buy the car back for what it was sold for minus .50 per mile for the miles accumulated during ownership. This offer of buy back is only valid for 96 hrs from today and will be subject to vehicle inspection. Keffer Hyundai will not refund taxes paid to the state or title costs  already paid to the state for the registration. 

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will go to the dealership on either Friday, October 27th or Monday, October 31st for the buyback.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car on Sept 10. I contacted my sales rep who sold me the car and inform him that the car was filthy along with pictures. I also left there without my gas tank been fill up as well. The sales rep told me to come back the next day and he will fill it. Keep in mind that's a 45 min drive there and back. Sept 26 i inform him that my seat belt is not clicking i have to do it like 3-5 time for it to finally latch. Oct 1st i inform that i have a rubber burning smell coming from my car. Oct 19 at 7:30 i went to crank my car and its didnt crank. All the lights came on but it wouldnt start they told me they told me that they would have my car towed to them that i had to be there any order for them to tow it. I had to leave my job drive hour down the road to my house to drive back 45 mins to dealership. When i got there my car wasnt even there they had it towed to the wrong dealership. So the tow company tried to retrieve the car but the dealership they took it to was close while i sat there for 4 hrs until Keffer Hyundai close. Then they told me that they didn't have any rentals for me and to come back tomorrow (10/20/22) to pick up a rental. When i called they stated that they do not have rental for me and that i can buy my own car battery to replace. I've only had this car 1 month 1 week i just made my first payment on 10/10/22. I have a bumper to bumper warranty plus master tech warranty which i pay extra for each month. Then they going to inform me that they have done all they can do. I am very disappoint my car isn't a luxury is a necessity. Im a single mother with a 9 years old daughter who i have to get to and from school . Also, me and myself to and from work. Everytime i told them something was wrong with the car they say you have a warranty but they act as if that doesn't mean anything i was sold a LEMON car! and this is unacceptable

  Business Response

  Date: 10/21/2022

  We apologize for the vehicle not being cleaned to your specification and offered to reclean the vehicle and while that was happening we would putts in the vehicle. We don't fill a pre-owned vehicle with fuel when you buy from us but offered to do it because you were driving back to us. The reference of the tow of her vehicle going to the wrong dealership is correct but the dealership didn't setup the towing the customer hired a tow company that dropped the car at the wrong location. This was unfortunate because we couldn't diagnose the vehicle to help with the concerns without having it at the store. When the vehicle did come to the store we diagnosed the vehicle to have no problems at all. We did a charging system test and a battery health test to which the car passed both. We showed the customer that the vehicle had no issue per the diagnostics. We showed her the print out from the charging system tests. We diagnosed the vehicle for no cost and got it in right away once it was received at the dealership. The customer has a warranty on the car if there was a problem we would fix the unit but we can't fix what isn't showing as broken. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2015 Hyundai Sonata Se towed to Keffer Hyundai on September 29,2022, due to my engine light coming on again. Please note, Keffer Hyundai placed a "new engine" in my 2015 Hyundai Sonata Se a few months ago due to my engine light coming on. I received a call and text from Keffer on September 30, 2022, advising the accelerator pedal sensor needs replacement. I received a message from Keffer, advising the total cost for the repair is $681.00, which included tax and shop charges. I told the service advisor to repair the vehicle and to not rush to ensure repairs are properly done. On October 3, 2022, a message was received from Keffer advising my vehicle is ready and the total is $863.33. I showed the service advisor about the conflicting information regarding the total charge. The service advisor advised it was an error regarding the total being $863.33 and my total is $690.59. The service advisor pulled my vehicle to the front with the lights on. I looked at my vehicle and asked the service advisor is the battery and everything good with my vehicle. The service advisor said yes. I also asked if there was warranty and was told I have 12 months or ****** mile warranty. I drove my vehicle to the house and confirmed radio, lights were turned off before turning off the vehicle. An hour later, I went to start my vehicle and it would not start. I called my service advisor and explained what was going on. I was told that I would need to get it there to look at it. I called Keffer Hyundai customer care and filed a complaint requested an immediate refund and a courtesy vehicle. Case # ********. I was told I would have to wait 3-5 business days for a case manager to call. I do not have to time to wait. I'm out of money, time, a vehicle. I need to be able to get back and forth for work. It is unfair and stressful. Nobody cares about my concern because it's not them. Do the right thing. I need a refund and a vehicle. Please help. Thank you for your time and help

  Business Response

  Date: 10/06/2022

  The issue regarding the billing difference was the automated software sent the wrong invoice to the guest but the charges in store were correct. We had an issue with the interface and the guest helped us identify that issue which has since been corrected. The issue of the battery being dead on the car is something we explained that if the vehicle was brought back to us we would be glad to diagnose the cause. We explained we replaced an accelerator pedal in the last repair that wouldn't have had anything to do with a battery but nontheless we would be sure to expedite her issue if the vehicle was brought to us. We have not heard back from the guest to help correct the issue. Our service manager *********************** has reached out and is available to assist when a returned call is placed by the guest. 

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18162652
  
  I am rejecting this response because:

  *********************** did not reach out to me after I called on Monday, October 3, 2022, to advise of the issue. I spent $690.59 and have no money to have my vehicle towed to Keffer Hyundai. I requested a loaner/rental due to not having a vehicle after spending $690.59 of my hard earned money. Keffer Hyundai should have had my vehicle towed to their location on October 3, 2022, to take a look and correct the issue. I asked *********************** is everything okay with my vehicle, including the battery and he said yes. There is nothing in my paperwork that states my battery may need replacement. I don't trust that the pedal accelerator was replaced. I told *********************** not rush and to make sure my vehicle is safe for the road. Nobody cares because it's not them out of money and a vehicle. I need some type of reimbursement. I may have to get a lawyer to represent me. Thanks

   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/11/2022

  The issue with the battery has nothing to do with the accelerator pedal as the are not part of one another. It is the guest responsibility to get their car brought to us and Keffer Hyundai will not be paying for a tow of the vehicle as we haven't caused any issue with your vehicles battery being dead. We don't provide loaner vehicles unless it is a warranty repaired at which time Hyundai ************* pays the cost of a loaner car. We have communicated to the guest that it is their responsibility to get the vehicle to us and that we don't have a loaner car to provide/. Nothing can be done to diagnose the issues she has until the vehicle is towed to our dealership. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Sir or Maam,I went to Keffer Hyundai on August 2 and talked with the service manager about my key card that I bought for my 2021 which I bought from them. The key card stopped working and the service manager said he would cut me a check for the refund of about $119. I went by the store at Keffer Hyundai a week or so ago and talked with the service manager again because I have not received the check yet

  Business Response

  Date: 09/09/2022

  Any accessory, including the key card, is warrantied by the manufacturer. Keffer Hyundai would like the opportunity to resolve the issue with the key card, before providing a refund. If for whatever reason the issue can not be resolved, Keffer Hyundai would then be willing to refund the client the amount paid. We will contact the client to set up a time to have the issue diagnosed. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17936765
  
  I am rejecting this response because: I sold the car
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/11/2022

  We have offered a solution that is fair and reasonable. 

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came into the office on April 25th to purchase the 2018 ******* that was posted online for sale. I was given a car fax report on the vehicle, shown pictures but was told the car could not be driven off the lost that day because it was going to be in the afternoon of the 25th. The conversation was very positive. The expected deliver was supposed to be April 28th, I called on the 29th and was told that the rear view mirror needed to be replaced. The information on the car needing additional work done was not documented in the car fax or shared prior to purchasing. The mirror and tire ultimately was replaced and I was called to pick up the car on May 3rd, however the check engine light was on and the thermostat needed to be replaced. Due to the light being on I did not take the car. With the way the deal was going I asked about cancelling the deal, since I did not get the car anyway. I talked to ********************* who assured me that the car would be fine. On May 5th I took possession of the car 10 days after the purchase I actually drove the car. As soon as I arrived home I seen they never addressed the fact that the car was side swiped either at the fault of the owner or someone else it was not shared nor was the door fixed. The mirror doesnt adjust and the door of the car is messed up. I was told to come to the dealership today, took time off this morning to come and is now asked to return on June 8. Today the car completely stopped working and left my family and I stranded because Keffer ******* sold me a car they knew had problems. I have barely dont **** miles on the car and its completely disabled.

  Business Response

  Date: 08/04/2022

  The issues stated in this complaint have been long since rectified and are not anything to do with this issue the vehicle had today. This vehicle is under warranty and can be serviced at any Genesis ******* Since the vehicle is not at our location we have no way to assist in the repair. We will not be exchanging the unit simply because it had a problem today and offered to help getting it towed to a local Genesis ******* This is a warranty issue not a dealer didnt disclose information issue or a vehicle delivered wrong issue. 

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded 2 vehicles for a 2022 Hyundai ************* on 7/19/2022. The sales guy, *************************** and ** came to an agreement that we would get $1,500 back. Somehow when we went back to the finance department, it changed to $1,473 (which isn't what we agreed upon). After the deal was done, I asked where our check was, in which the finance guy replied that it would be ready the next day. It's been well over a week and still no check. I don't know the finance guy's name because he failed to sign any of the paperwork. I have called several times about the check and we got no response back. Not only that, they jacked up the price on the ****** from $34,000 to $37,000 just so they didn't have to owe us more.

  Business Response

  Date: 08/12/2022

  The customers concerns have been addressed. We were able to expedite the check to the guest. 

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/08/2022 I purchased a vehicle from Keffer Hyundai and this company is undercover racist. I was first charged an out of state fee as if I don't live in ************** and I do live in ** I brought it to the attention of the accountant. It is now 06/14/2022 which is a bit past 60 days since I purchased my vehicle from Keffer Hyundai and they have not honored there word to provide me the new spare tire on rim and the set plus they damaged my back window. But my back window tint was damaged which has already been agreed for them to repair the window tint once the spare tire on rim comes in Keffer Hyundai has failed to ordered it as of yet and I have been in communication with the salesman *************************. When I do call to speak to the Sales Supervisor I am transferred to someone's voicemail and today I decided to file my complaint because I know I am being totally fair and I have provided the company as a whole enough time to get my spare tire on rim set and I believe if I were an Caucasian individual who paid for their vehicle cash the same way I did that they would not make a Caucasian person wait like this. The salesman **** knew I was not going to purchase that vehicle unless I had a spare tire and he said he could get me the spare tire to go with the vehicle base on the video he sent to my email so I went back the same day on 04/08/2022 and purchased the vehicle in cash based on his word that my spare tire would be ordered and provided to me because that *** did not come with a spare tire. But once it was confirmed that the tire would be provided I moved forward to purchase the vehicle. Then the same night as the stickers from the back window were being removed one on the employees damaged the back window tint. The company was made aware of this and never reached out to me first I had to say something to them in order for me to receive the "WE OWE" agreement. and I mentioned to them I was not treated the same nor was I treated fairly. Accountability is key.

  Business Response

  Date: 06/15/2022

  We can assure you that not a single action we do or do not take is based on race, creed, color, region or political affiliation. This *** along with the majority of ***'s don't come with a spare tire from the factory when sold new because the tire inflation kit is what *** decided to sell the car with to the first owner. We told you that we would get one from a parts salvage facility. Right now parts are very scarce and hard to come by and our parts department has been looking for one for you. The ** *************************** will be reaching out to assure you that we have not stopped searching nor have we decided to not honor the commitment we made. The *** you bought is almost 10 years old so the parts are not readily available in a salvage yard. We still remain committed to the spare tire and will give you an update today. Furthermore you were charged the exact amount of a new tag in the state of NC. The cost total is correct but the verbiage lined up wrong on your buyers order. we audit our license tag schedule quarterly and send any refund check out if any variance is found from what was charged versus paid on your behalf. You can also see on your registration the costs paid on your behalf equal the total of what was collected from you at the time of sale. 

  Customer Answer

  Date: 06/17/2022

   
  Complaint: 17426052
  
  I am rejecting this response because:

  I am unavailable next week Thursday the 23rd or Friday the 24th. When the tire does come in next week at this point I will accept the tire after I inspect the tire on rim with the **** set to ensure they are not providing me with a rotten tire. And as for the back window tint to be repaired, I will now at this point get it repaired on my own because I DO NOT TRUST Keffer Hyundai to take my vehicle to the back out of my sight for any type of repairs. Why do I have to report them for them to honor their word and do what they were supposed to do from the beginning. And they have supposedly been getting me this spare tire on rim since April 2022 around the time I purchased this car. This company will be receiving a very bad review and it will be a valid review. I am not the type of person to speak negatively but this time I will because it involves my money and I was lied to.  And it does not matter how old this vehicle or any other vehicle is I informed this company I was not going to purchase this vehicle without a spare tire and they informed me they would get it for me at no cost because they want my business. Now, I am holding them accountable, liable, responsible and want them to honor there word of what I was informed of before the sale of the vehicle I purchased, they did not wait to be paid there money, henceforth, I should not have to wait to receive what was promised to me before and during the time of purchase. It appears they were going to make me wait what months/ years hoping I would forget.

   

  
  
  Sincerely,
  
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