Motorcycle Dealers
Harley-Davidson of CharlotteFind BBB Accredited Businesses in Motorcycle Dealers.
Reviews
3 Customer Reviews
Review from Derrick H
1 star01/28/2024
I went to Independence Harley Davidson in *********, ************** and was looking around to see what kind of bikes they had and met some nice people. When I seen a bike that I loved they tried instantly to put me on a **** street glide because it was cheaper than the 2018 street glide that I was wanting. So they ran numbers come back and trying to push the new bike in me still and I told them where I needed to be with payment and when the sales manager got envolved and he realizes that Im not budging that he insults me and wants to know if I could cut out eating ****** 4 days a week so I could afford the bike! So I get up and walk outside in the rain to look at other bikes and cool off so I wouldnt cause a scene and just left. Later I get a call from the guy I was dealing with first and tell him why I left and he apologized on behalf of the sales manager, which at that point had voided the sale of any bike on their property. I will never step foot back in there for anything! Sales Manager name is *******Review from Richard C
1 star08/27/2023
Bought a bike for my son on July 1st.The sales manager *************************** showed us the bike selling us on the fact that it was a stage 2 with S&S cams. I got bike home looked into air breather and it was stock. I took the bike back to service department to have them inspect to see if it was a stage 2 and they discovered it was bone stock. ******* admitted he was wrong and gave me a $100.00 gift card to make it right which it did not. The management refused to make the bike right even after I asked them to at least make it a stage 1. ******* then offered me cash out of his pocket on payday to try and make things right and never gave me a dime. This is ridiculous be sold one thing and getting another for the same price. i would not have purchased the bike for that amount if i was not straight up lied to in my face by ******* about work done. I contacted the previous owner and ****** made double what the bike was sold to them for, and they told me there was not enough profit made to make it right. The previous owner did not know what cam or tuner was in the bike so the whole sales pitch on the S&S cam was a straight up lie. Bad business!Review from Anthony D
1 star03/04/2022
**************************** is one of the most dishonest and overpriced dealerships. Harley ******** should revoke their charter immediately. Service charged me when I tallied up the labor price and parts $450 an hour for the work done on an almost brand new bikes I have all of the receipts to prove it and video documented evidence then I was threatened with the Mecklenburg County sheriffs department not to come back on their property for no good reason the only thing I can figure out is foul language. Anyway everything I have said can be backed up with proof video from my cell phone and paper receipts do not waste your time at this dealership go to the one in Concord for reputable quality service
Harley-Davidson of Charlotte Response
03/05/2022
This customer accused the dealership of not replacing the cams in his bike with the new cams that he purchased from us. At the time he requested all of the parts that we replaced on his bike to be given back to him, which we did including the worn/used cams that came out of his bike. He then tried to return the used cams in the box that his new cams came in to our parts **** for a credit (which is stealing). When confronted with this, the customer became irate and cussing at employees. He was asked to leave and not return to the property by the General Manager. Also, the customer was charged our labor rate of $110 per hr, at the time for his repairs, not $450 per hour as stated above. The customer also lied stating that the service **** at the dealership in concord looked at his bike on his trailer and stated the cams had not been replaced. The Service Manager at the dealership confirmed to Independence H-D that they had never laid eyes on this bike. When the customer was confronted with this info, he admitted to fabricating that story.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.