ComplaintsforMorningstar Storage
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had rented a storage unit with this facility. I used the online portal to make payments. I knew my sister had gotten behind so November 2023 I went on the portal and paid the entire amount it showed I owed. On November 30, 2023 I paid $153.65 on the online portal as this was the entire amount showing due. I called in January because the portal wasnt allowing me to make a payment and I was told my storage unit and contents were auctioned off. When I researched SC law it states that a unit must be delinquent 60 days and the tenant must be notified none of which had happened. When I spoke to the district manager he stated that I had stated that the portal wouldnt have allowed me to make a payment if I was behind. I said well it showed a balance and allowed me to pay it. When I asked him to research it he never got back to me. I asked him to escalate the situation and again I have been ignored.Business response
05/15/2024
Attached you will see correspondences from our internal process that follows all procedures regarding *********************. We have attached notes on the account where we communicated with the tenant for non payment as well as confirmed payment arrangement. The ledger will show payments made ****************** as well as charges applied to the account in which were unsatisfied. We have made all necessary attempts to collect. You will see in the notes where there is a promise to pay on the 27th of November 0f 2023 in which ****************** did not make that payment. The lease clearly states the payments need to be in full to stop the auction process. The payments were not received in full.Customer response
05/31/2024
I am rejecting this response because:The problem is I paid everything on the website November 30. The entire amount. How am I in error when I used there website to process my payment.
Thank you for you assistance
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.