Complaints

This profile includes complaints for Morningstar Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morningstar Storage has 20 locations, listed below.

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• 

  Morningstar Properties, LLC

  725 Park Center Dr Matthews, NC 28105-5012

• 

  Morningstar Storage

  930 Retail Dr Fort Mill, SC 29715-6203

• 

  Morningstar Storage

  2527 Little Rock Rd Charlotte, NC 28214-2719

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  Morningstar Storage

  6 Long Shoals Rd Arden, NC 28704-9102

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  Morningstar Storage

  19320 Liverpool Pkwy Cornelius, NC 28031-6389

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against MorningStorage Storage regarding their lack of compassion and unwillingness to accommodate me under extraordinary circumstances. My name is ***** *****, and I have been renting storage unit #**** at MorningStorage for almost a year and a half.Recently, the storage facility manager informed me that I must vacate my unit by January 29th and pay the full outstanding balance of $250. While I am willing to pay this amount, I am unable to move my belongings out by the stated deadline due to the fact that I live in ********** and the unforeseen circumstances caused by the fires have severely impacted my ability to access the facility and arrange transportation for my items.I have proposed a reasonable payment arrangement, offering to start paying $250 per month starting immediately to reduce the balance while I work toward resolving my situation. Unfortunately, MorningStorage DM ***** has not shown any willingness to work with me or provide the flexibility needed during this difficult time.The lack of understanding and support is causing me immense distress. The fires have disrupted my life, leaving me unable to visit the facility or arrange for alternative storage or relocation. I believe it is unfair for MorningStorage to impose such strict demands without consideration for my unique situation.I am requesting that MorningStorage reconsider their decision and accept my proposed payment arrangement to settle the balance. I am simply asking for compassion and understanding during this challenging time.The lack of empathy and refusal to cooperate is not only disappointing but also unprofessional. I hope that by raising this issue with the Better Business Bureau, MorningStorage will reconsider their approach and demonstrate more humane treatment toward customers facing hardship.Sincerely,***** ***** Storage Unit #**************** location *****************************

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had rented a storage unit with this facility. I used the online portal to make payments. I knew my sister had gotten behind so November 2023 I went on the portal and paid the entire amount it showed I owed. On November 30, 2023 I paid $153.65 on the online portal as this was the entire amount showing due. I called in January because the portal wasnt allowing me to make a payment and I was told my storage unit and contents were auctioned off. When I researched SC law it states that a unit must be delinquent 60 days and the tenant must be notified none of which had happened. When I spoke to the district manager he stated that I had stated that the portal wouldnt have allowed me to make a payment if I was behind. I said well it showed a balance and allowed me to pay it. When I asked him to research it he never got back to me. I asked him to escalate the situation and again I have been ignored.

  Business Response

  Date: 05/15/2024

  Attached you will see correspondences from our internal process that follows all procedures regarding *********************.  We have attached notes on the account where we communicated with the tenant for non payment as well as confirmed payment arrangement.  The ledger will show payments made ****************** as well as charges applied to the account in which were unsatisfied.  We have made all necessary attempts to collect.  You will see in the notes where there is a promise to pay on the 27th of November 0f 2023 in which ****************** did not make that payment.  The lease clearly states the payments need to be in full to stop the auction process.  The payments were not received in full. 

  Customer Answer

  Date: 05/31/2024

   
  I am rejecting this response because:

   

  The problem is I paid everything on the website November 30. The entire amount. How am I in error when I used there website to process my payment. 

  Thank you for you assistance 

  *******************;