Customer ReviewsforElite Race Fabrication

I run a business that handles a fleet service contract for a large national company. We needed to get some exhaust gaskets fast and was able to get a box of 25 to our door within 24hrs. Just what the doctor ordered. Will use these people again when in a pinch.

We always love a success story ******. Please dont hesitate to reach out if and when you guys need something in the future as we would love to be your GO-TO Guys and Gals! Have a blessed weekend my brother.

I found this business online and they had good prices on their parts. I ordered the part I wanted and received it and it wouldnt work on my engine and I returned it in original box new and unused. I received my refund and it was short $45, so I called them and they said there was a restocking fee which on the email they sent me and said my return was approved and it didnt show a restocking fee and the only thing that would be charged if it was a special order item and it was not it was in stock item.Sent back July 20th did not receive a credit until July 31. it took three phone calls to talk to somebody about getting the rest of my money back and I was told they would call me back on August 1 and they did not so I called back next day and they told me they have them call me back in a half hour took them two hours to call me back, so they gave me an extra $25 so they still owe me $16. This is unacceptable customer service.

*******, we spoke with you and then you and your wife at least 3..5...maybe 10 times. Yesterday it was agreed to give you all of your money with exception of $20. Elite ate money just to try and please you, your wife thanked us and you even told her to not thank us. I am lost for words here. What is bad is that you sir have become such a consumer while working for the un-named competing performance parts company that you were numbed to the small business side where there are card fee's, human/man power expenses to shipping/inspecting/re-packaging and item. What is bad is that Elite ate more than $38 in the process of trying to aid you for the return that you made. Elite shipped what you ordered fast, sold it at the best price you could find it for, refunded you the correct amount per our policies that you agreed to, and then even bent over and gave another $25 to you yesterday in efforts to try and help. The true statement that "there are customers that you cant help no matter what you do" is honestly true. I am sorry that you find a small company that does everything right selling you/shipping you and getting what you purchased to you right, but then when you want to return it has to cover expenses to operate/card fee's/and a Manufacture restocking fee that we are hit with to cover their expense to inspect and rebox the item. I will pray that you have a blessed day sir.

Was able to bring my car from ** to ** and was a little worried. **** and JR took good care of me, and ***** and ** was always there when I called to answer anything. Took about 2 weeks longer than planned, but they came in more than $1k under budget and my vette runs out great. I even put their decal on my back glass, and my car has zero stickers if that tells you anything. ELITERACEFAB SAVED MY CAR AND MY MARRIAGE!

Reading a review like this warms my heart and soul! God bless and thanks for the opportunity!

I love talking with ** and ***** at Elite. They have always helped me figure out what I need and get my parts to me within 1-2days. I will be buying a few items next month. Thank you guys and gals!

Thank you for the opportunity to supply your parts. We always strive to have the best customer service, prices and shipping times. Have a wonderful weekend!

I ordered with 2nd day air, but it arrived in 4 days. Talked with *****, who helped me get this resolved. Part was perfect, but *** def botched this up a bit. I give Elite 5 stars, and *** 1 star lol

Thank you for the opportunity to supply your parts. We always strive to have the best customer service, prices and shipping times. Have a wonderful weekend!

I just wanted to say THANK YOU for the great service and the insanely fast shipping! The Sparco Seat came so much sooner than I thought (2 days) and was just what I needed. Thank you for your stellar service, I'll be sure to recommend you to my car community! ??

Thank you for the opportunity to supply your parts. We always strive to have the best customer service, prices and shipping times. Have a wonderful weekend!

Bait and switched on an item I ordered based on photos at the time in their website. Ordered a newly released oil cooler csf ****, but received the fender cooler ****. Now they want to RMA and take 50%, also unsure if I will even get that since their policy states won't take any opened boxes. Shady business

Good Evening ******, I just looked over your order #***** I am showing that you ordered sku CSF8168. This item is an Oil cooler, as shown on our website as well as ******* (CSF). I think you have sadly misplaced this order for the incorrect item. We are more than happy to work with you to return/provide what you are needing. We have not stated once about any 50% fee as we do not have a 50% fee for anything. I think it is fair for us to collect a fee of some sort as stated in our policy since you have purchased the incorrect item and now request an RMA. No bait and switch brother, just a mix up that we will be happy to assist on. Thank you and I look forward to resolving this with you

Bought a fuel pump from them an air dog turns out I did not need a fuel pump. I sent it back. They wanted to charge me 25% restocking fee plus I had to pay to ship it back. I would never buy anything from them again.

The customer was sent an email that has the Return Instructions and original ****************** that he agreed to prior to placing the order. It has always stated a 10-25% fee, and that amount is based on what the Manufacture hits the return with, not what Elite hits it with. We can not know fully what % it will be until the item is returned to them. Below is the email that was sent:Good Morning ***, Please go through with the return policy and let me know if you have any questions. In order to submit a return request, please send us an email confirming that you understand and agree to our return policy. Simply reply to this email with your agreement to our terms and conditions.we request that you read the policy thoroughly and send us an email confirmation stating that you have understood the policy 100% and are ready to proceed with the return.Im sorry to hear that you want to return your product, but I understand that it did not work for your application, that you decided that you did not need it any longer, or that you possibly even ordered it in error. So long as the items are in new or saleable condition and in the original package without signs of installation or use, we have no problem accepting a return for this item within 30 days of the original purchase date. I have requested a RMA (return merchandise authorization number) for this purchase, which can take up to 48 hours to be processed and sent to you. This RMA sheet will include full instructions on how to ship the item back, how to package it, the shipping carriers suggested to use, and what needs to be included in the package to ensure a speedy return process for both us and you. Upon arrival, the items will be opened and inspected by one of the manufacturer's associates, and upon completion of the inspection, a decision will be made on the product refund. For returns, the shipping to get the item to you from our facility/manufacturing facility as well as any and all restocking fees (which range from 10-25% per the manufacturer's discretion depending on the condition of the item and the manufactured decorative box it was shipped in upon arrival back) will be deducted from the refund, as per our return procedures outlined on our website under ********************************************. We hope that our return procedure helps resolve your issue as quickly as possible, and as always, we value the opportunity to assist you in building your car. If you are needing a different item in this place, please let us know, and we will do everything in our power to help you get those items as promptly as possible. Please also know that for an exchange, 99% of the time any manufacturing restocking fees, with the exception of the original shipping, can be retained and applied towards your new order or item exchange, and we always suggest that as the best option as you will lose the least amount of your money in the long run. Note:We wanted to remind you that in the event of any dispute regarding your return or refund, we reserve the right to take legal action to protect our business interests. We have a strict policy in place to ensure that our customers are fully aware of our terms and conditions and that they agree to them before making a purchase.While we understand that returns can be inconvenient, we strive to make the process as smooth as possible for our customers. However, any attempts to dispute a transaction without valid grounds may result in legal action on our part.