Reviews
This profile includes reviews for Replacements, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromDeborah D
Date: 07/22/2022
1 starDeborah D
Date: 07/22/2022
I ordered an item on July 9th. It was not shipped until July 13. Today is July 21, around 7:30pm. First I was promised my order would arrive on the 18th. It did not. Then I was promised to get it on the 21st. It is now close to 8pm on the 21st. And no package. The carrier says the have no other delivery date except “pending “ for it. Replacements, ltd keeps telling me to wait. I could have taken a bus to North Carolina and got and been home last week. The comb is not helping and so far has refused a refund. I find this behavior unconscionable. This the poor review.
Replacements, Ltd.
Date: 08/05/2022
Dear Ms. ******, Thank you for the opportunity to address your concern. I noted in your file that on July 15, 2022, that we relayed to you that your package ordered 7/9/22 and shipped on 7/13/22 was scheduled to be delivered on 7/18/22, by the end of the day, per FedEx. This was information provided to us by FedEx. Unfortunately, once product has left our facility, we are unable to control its location and must rely on our delivery partners to share information with us, right alongside our customers. In this same e-mail communication, we did remind of the 7-12 business day (not counting non-business days of Sat and Sun) delivery window. The order was ultimately delivered on 7/22/22, which is the 10th business day and the same day you shared this feedback with us, so we did provide the delivery in the promised window of time. The slated delivery date quoted by FedEx was not promised by Replacements. It likely altered because of challenges within FedEx's workforce or system, which are beyond Replacements' control and why we pad our delivery window with a wide range of days, to give transparent and realistic expectations to our customers. I do apologize that the delivery situation caused you frustration. I do hope you are enjoying your cup and saucer in Hong Kong by Coalport. Again, I am sorry for the inconvenience. Thank you for your business. Sincerely, Jamie H. L***** Manager, Customer Experience REPLACEMENTS, LTD. PO Box 26029 Greensboro, NC 27420-6029 336-697-3000, ext. 2925 Fax: 336-697-3100 ************@replacements.com www.replacements.comReview fromKelly H
Date: 07/01/2022
1 starKelly H
Date: 07/01/2022
I ordered $477 worth of china. I mistyped my street address (or inadvertently selected an incorrect autofilled address), but included the correct city and zip code. I received a confirmation with the incorrect street address and correct city and zip code. Rather than confirming the address, Replacements Ltd shipped two boxes to an address that had the same number and street name, but was in a different city and zip code, more than 3 hours away. My repeated calls to customer service were met with promises to look into and to call me back--no one ever called back. I don't know if they attempted to recover the packages or whether the error was Replacement, Ltd.'s or the shipping company's because I never received any meaningful feedback--just promises of a call back. I made a mistake, and so did Replacements, Ltd. I would have been happy to have split the cost of the lost merchandise with them. But I got the runaround. I would exercise extreme caution with this company.Replacements, Ltd.
Date: 07/07/2022
Dear Ms. *****, We are sorry we were unable to resolve your order challenge to your satisfaction. Once a package has left our facility, we have to rely on our delivery services to make sure items reach their destination. In this case, the packages were delivered to the address provided. We made every effort to help reclaim the product, but we were unsuccessful. I apologize if we missed a communication opportunity with you in regards to the order. I can assure you we followed-up with FedEx. We always encourage customers to check the shipping address of their online orders carefully prior to finalizing and submitting. I am sorry the experience was an unpleasant one for you. Sincerely, Jamie H. L***** Manager, Customer Experience REPLACEMENTS, LTD. PO Box 26029 Greensboro, NC 27420-6029 336-697-3000, ext. **** Fax: 336-697-3100 j***********@replacements.com www.replacements.comReview fromJason Z
Date: 06/29/2022
5 starsJason Z
Date: 06/29/2022
I can not believe the amout of negitive reviews on here. Replacments gives all the information on the items as well as all descripion patterns. It is the sellers responsibility to make sure the pattern is the correct one and they give the measurements so if your not sure check that. Dont want to do all that? Dont sell! This will also stop any items being sold that they aren't buying. As for people claiming they "rip you off" by paying little and selling it for more well thats just how it works. Sure you can try and sell it yourself on ebay or other outlets but you wont get what you "think" its worth. Replacments has experts and authenticate all items. The average consumer is will purchase from a company that is know for selling authentic items then some random person online because of all the online scams out there and people who are not aware if the item is a replica. And for the broken items recieved. Things break in shipping, it happens. However a a few pieces of tissuse paper and a lil bubble wrap is like a band-aid on a broken arm. Any time youve gotten a brand new Crystal, China, Glass, ect, what is the bulk of totall mass filling the box? THICK STYORFOAM. I have recently so to them and when i shipped them i made sure that there was more than enough protection. I actually probally over did it to the point it was a hassle removing the itmes( oh yeah sorry about all the tape guys). All my items were accepted and the full expected amout was as promised. I was amazed how quickly from when they recieved my items to how fast they were inspected and my payment has been processed. The only thing i can say that i dont like is shipping the items got there faster and im still waiting for the check to come in the mail (its been 7 days), however that mail just be the mail and they have nothing to do with that. In short People are just bitter and have nothing else to do but complain having no care of the workers that lose money from loss of business they cause. Disgusting.Replacements, Ltd.
Date: 07/05/2022
Dear Mr. *******, Thank you for your kind comments in support of Replacements, Ltd. We are very glad that you feel we are equitable and fair; we work hard to provide the best possible experience for our customers, whether they are selling to or buying from us. We do put an incredible amount of research into the product we sell, and we stand behind our merchandise's authenticity and value, based on supply and demand, as well as age and availability. Hopefully, you have received your check by the time you are reading this. If not, reach out to me directly at the e-mail or number here, and I will see if I can help. Sincerely, Jamie H. L***** Manager, Customer Experience REPLACEMENTS, LTD. PO Box 26029 Greensboro, NC 27420-6029 336-697-3000, ext. **** Fax: 336-697-3100 ************@replacements.com www.replacements.comReview fromLynn L.
Date: 06/16/2022
3 starsLynn L.
Date: 06/16/2022
I recently received an order for a 3 piece red canister set with one additional canister for $92.50 including tax and shipping. The color of the canisters is more raspberry than red which does not match my kitchen I went to FEDEX to return the order and their cost is $127.00 I understood when I placed the order that I would be responsible for return shipping but this is ridiculous! I would be paying more for shipping than the original order. That means I would be out $219.50 and have nothing to show for it. I spoke with customer service and their response was " Sorry, we don't pay for return shipping, that's our policy." The cost for shipping on my original order was $9.99. Obviously, I will not be doing business with Replacements, Ltd. again and will share my experience with others.Replacements, Ltd.
Date: 06/23/2022
Dear Ms. *********, We apologize for the situation with your canister purchase. As you stated, shipping expenses have become exorbitant. It is for this reason that we are unable to offer free returns, unless we inadvertently ship something in error and need to correct a mistake. We don't have our own fleet, so we have to rely on delivery services (United States Postal Service and FedEx) and the charges they extend for returns for which we didn't err. Again, we are sorry for the inconvenience. Sincerely, Jamie H. L***** Manager, Customer Experience REPLACEMENTS, LTD. PO Box 26029 Greensboro, NC 27420-6029 336-697-3000, ext. **** Fax: 336-697-3100 ************@replacements.com www.replacements.comReview fromJim T
Date: 06/09/2022
2 starsJim T
Date: 06/09/2022
I’m giving two stars instead of one because at least they had the hard to find item I was looking for. Overpriced items, excessive shipping costs, rude, disrespectful, condescending customer support. Unfortunately they have you over a barrel sometimes because they’re the only ones that would have a particular item that you’re looking for. I would suggest not buying from them unless it’s the absolutely last resort, which unfortunately it was for me. Their whole attitude is “we know ww are are the only ones that you could buy this item from, so we’ll treat you however we want.”Replacements, Ltd.
Date: 06/15/2022
Dear Mr. ******, I am very sorry that you had a less than outstanding shopping experience with Replacements, Ltd. I reviewed your calls with us, and I can understand your frustration. I do apologize that our team member didn't forward you to our Resolution Team, which focuses on delayed packages by working closely with our delivery partners. I hope you will find the electronic gift card in your e-mail that I have forwarded to your @gmail account on file. (Be sure to check your spam and junk folders, if you don't see it in your inbox in the next 24 hours.) It is my hope you will give us another opportunity to amaze and delight you with our world-class customer service and our voluminous catalog of product. Our pricing is based on supply and demand, which can fluctuate with stock availability. However, our customer service is a constant and is always on-par, or should be, so we do apologize for our service failure in getting you a quicker response about your delayed package. Feel free to contact me directly with any concerns in the future. We look forward to another opportunity to serve you soon. Sincerely, Jamie H. L***** Manager, Customer Experience REPLACEMENTS, LTD. PO Box 26029 Greensboro, NC 27420-6029 336-697-3000, ext. **** Fax: 336-697-3100 ************@replacements.com www.replacements.com
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