Business ProfileforInternational Education Evaluations, LLC

Please do not use this company! The hidden fees and unnecessarily complicated refund process is the main reason I am writing this. I created an account and searched for the service I neededbut why did the fees and required documents change after I checked out. Now I am presented with the statement that scanning your documents and submitting them is not all that you need to do. As a matter of fact the transcripts must be mailed to them from the university and their service will not occur until that happens. Scanning and uploading the documents serves one purpose- it gets the customer to click that I accept IEEs policies and terms and I acknowledge IEEs refund policy. Then the additional requirements show up and additional fees show upnow I begin to feel that this website was scamming me and I decided to do a ****** search on IEE complaints. Dang it, I really should have done that search before I paid for their service! Now comes the next issue. Cancelling my order. It has been about 2 hours since I signed up and paid for their service. They have provided no service or product to me but trying to get a refund is almost impossible. Multiple hoops to jump through. Did you read our terms of service? Did you read our refund policy? Doesnt matter if you paid and decided to cancel order after 5 minutes that refund is probably not going to happen. The whole process of how this company operates is not based off making the customer happy. Its based off what appears to be how do we get customers money and keep that money regardless of if we provided them service or not. Please avoid this company and their shady business practices.