Business ProfileforTrue Homes, LLC

I am writing to express my deep concern and frustration regarding recurring HVAC issues in my home, which I have been residing in for over two years. I have faced the same HVAC issue twice within this period, with the latest occurrence on June 27th, 2024, following an initial incident on March 30th, 2023.Consultations with HVAC professionals suggest that the premature failure of the evaporator coil and associated components is unusual for a new home. This raises questions about the installation quality or the equipment provided by TrueHomes. Other homeowners in my community who moved around the same time have not faced similar issues, casting doubt on the consistency of services provided.I am disappointed by the lack of prompt communication and action from TrueHomes in addressing this critical issue affecting my home's comfort and functionality. Despite my repeated attempts to seek resolution, the response has been inadequate, leaving me feeling neglected and unsupported.I respectfully urged TrueHomes to consider covering the service and labor expenses associated with rectifying the issue, as the parts are still under warranty with Carrier. While I understand the warranties have expired, the issue was prevalent within the first few months of residency.I have emailed the estimate prepared by the Carrier-recommended contractor for their review, emphasizing the urgency of addressing this matter promptly and am still awaiting your immediate and satisfactory response to resolve this pressing issue.