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Business Profile

Solar Energy Equipment Dealers

Pink Energy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

This profile includes complaints for Pink Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pink Energy has 55 locations, listed below.

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    Customer Complaints Summary

    • 896 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally express my dissatisfaction with the service provided by Power Home Solar LLC. Below, I outline key issues where I was misled and the contract was not honored.1. Installation ****** The contract stated that installation would begin on April 4, 2020, and be completed by April 5, 2020. However, it took a full year. The company blamed COVID-19, but the contract was signed in February ******************************** place. Ohios mask mandate did not take effect until July 2020, long after the original completion date. These circumstances do not justify a full-year delay.2. Property Damage and Failure to Repair During installation, my property was damaged, and repairs were inadequate.Broken Basement Window: The team broke a window near my heater and A/C unit, making my home extremely cold and increasing energy expenses. I had to call over ten times before they replaced it, and even then, the new window was fixed, not operable like before.Damage to My Yard: The contract specified roof installation, but panels were placed in my yard instead, damaging the landscape. The company failed to restore it as promised, negatively impacting my homes resale value.3. Breach of Agreement on Installation Location The contract stated that my panels would be roof-mounted. On installation day, the contractor claimed roof installation was "too much work" without valid reasoning. My roof had no structural issues, as confirmed in the contract, making this an unjustified breach.4. Misrepresentation of Energy Savings The salesperson assured me that 40 panels would lower my energy bill to $5-$10 per month and possibly earn credits from Duke Energy. He failed to disclose that the panel count must match household consumption. After installation, I learned my home requires 1000 *****, and 40 panels were insufficient. This misrepresentation led me to sign the contract under false expectations.

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2021 Power home Solar installed and established service with me at my home Then they sold and filed bankruptcy, Sold to Pink Energy Pink energy filed bankruptcy Currently I have paid over 6k in the past two years to ****************** and I have no service provider. 2024 Solar Panels have not been working, and I have attempted to contact anyone for service, and I was told that there is not service provider. 12/2024 contacted ******** and advised to stop payment and was threated with collections and legal actions. I not only have no service provider and pay monthly with no missed payments I have the damage from the insulation to my home. My desired outcome is to not have to continue to pay for service that can not be provided and also upkeep as promised per my contract

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Power Home Solar put panels on our home, husband died of Covid & now I can't get anyone to help me get my panels back online. Nobody will help me or take over for them as the company filed bankruptcy at the time my husband died.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar system with battery back up installed does not work. Has never worked as described by the sales team. Just went through a hurricane and the power batteries were fully charged yet my house went without electricity for 10+ hours.

    • Initial Complaint

      Date:04/29/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Solar Panels, I have NEVER been able to resolve my issues. No one will help. There is no number to call and I cannot find any help for my system that was under estimated

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels installed way under what was promised. Panels do not work. Can not get anyone to work on them. Electrical all was done poorly and leaked. Inverter and batteries are not able to work correctly. I can not afford to pay for the loan and electrical bill. I did not receive the tax break that was promised in the original sale of the panels.

    • Initial Complaint

      Date:02/01/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** Solar installed solar panel on the wrong parcel (**********) and they wont remove them. *** reached out to the neighbor showing my proof of ownership, spoken to the ******************* the trust ******* of **** Solar and also spoke to the Generic ******* requesting removal of the panels but no responses received. Panel was installed on parcel ********** instead of ********** without proper permit and approval. Occupancy permit issued was false too.

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased solar panels from Power Home solar a few years ago. i roughly paid $70,000.00 for this. when I purchased this I was lied to about what I would being paying. Since then the company has went under and now my panels are not working and I have no way to get ahold of someone.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The solar panels were installed in October 2022 by Power Home Solar, LLC (PHS) . In January 2023, there were wiring issues causing inverter faults due to poor wiring installation by PHS. I contacted PHS several times, waiting an extremely long time for anyone to answer, when finally made contact, could get no one to come out and troubleshoot/repair, even though the repair was scheduled, still no one showed. In June of 2023 was told to contact *******, who took over maintenance for PHS. When Sunnova maintenance employee came to the house, I was told I would have to pay for the repair, which I was not going to pay for improper installation repair. I was told to shut the panels down to keep from damaging the system (battery, inverters, etc) until I could find someone to repair. I did not want anything to do with PHS or anyone associated with this business. After searching for a local, reputable business, Earth Right MidAtlantic (5 stars!) came out in August retrenched & reran completely new wiring from the panels to the inverter, costing $1250. I should not have had to pay for the repair, however it was not the fault of this company. I was extremely frustrated with the runaround from PHS / Pink Energy (which took awhile to find out they were now called Pink Energy) and had already spent $62,000 for the panels. Please let me know of any other information needed, as this is my first time ever having such a bad experience with a business. A lot of money was spent for unnecessary trouble and frustration.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold 26 solar panels because I wanted to invest in alternative energy and be part of the solution of slowing global warming. However, this was the biggest mistake! My $70,000 panels have never worked and I have been literally blamed for buying them by a representative from ******************* After Power Home Solar declared bankruptcy (the company that lied to me) no one is responsible-except me. I was told to speak with Generac, Tech CU, and ******************* they all tell me it's the other organization that needs to assist; seriously, it's so bad I couldn't make this up...Nonetheless, I am expected to continue making monthly payments of $320 (in addition to paying Duke Energy). If anyone has navigated this terrible situation- I ask that you consider providing advice. If we can come together as a group then we have a chance to make things right or at least not continue to lose our credit, money, and sanity. Right now, it's too easy for financiers of Power Home Solar/Pink Energy (such as Tech CU- I never had a voice in who carried the loan) to threaten and bully individuals who trusted what was promised. It's just disgusting. Please reach out: *********************************************

    Pink Energy is NOT a BBB Accredited Business.

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