Customer ReviewsforPink Energy

the company is a fraud and misleading the public the consumers.

This company installed equipment that has never worked. I have made several calls to LoanPal and GoodLeap for someone to come out to check the system because the system never came on when the power was out. The company that sent repairmen out, never came to discuss the issues or if the system was fixed.A month ago, the power was out for over an hour twice in two weeks. I called GoodLeap to have someone come out to see why the system was not coming on when the power was out. Finally had someone come out, and parts have to be ordered. We asked the repairman how long the system takes to come on when the power went out. We were told it only took 3 to 5 second. The system never has worked, since the power has been out for 15 or more minutes, but the battery has never come on.I am constantly getting harassed by the loan company, GoodLeap even though I have told them the equipment does not work or never worked. The original loan was with LoanPal, then, at some point, was purchased by GoodLeap. I have called to have our system checked as the battery has never come on when the power went out. Payments have been made timely, but we are tired of paying for a system that never worked. GoodLeap called again today for August payment today. I told them I wanted to know when the repairs would be done. They told me I would need to call Sonnovo. I called Sonnovo and they told me the work order to come check the system had been closed because someone had come out. A new work order to have the repairs done would need a new work order. I asked if they would put in that order. They said I would need to call GoodLeap. Called GoodLeap and they wanted to give me the contractor's number. Told them I had already called Sonnovo and they told me to call GoodLeap. GoodLeap said they were just the finance company and could not put in a work order. I have always called LoanPal or GoodLeap for repair assistance, now they are not willing to do anything to get the system fixed.

This company ripped me off and didn't provide service(s) promised. Nor did the product produce or work as it was supposed to or promised to. Really regret getting roped into this and stick with a faulty product.

I live in Central ******** in a small town. . I was approached by a power home solar/Pink Energy salesman and I signed contracts and put solar panels on my home around June of 2020. Ever since the day I have had nothing but problems, never had any energy savings and have a loan for $45,000. I continue to have roof leaks and my unit is not powering my home at all due to equipment issues. I sent a request to my attorney general towards the end of 2020 and I got no support from them. I also have been approached by other solar companies stating that due to the trees surrounding my house in my yard and neighbor's property that I'm losing much efficiency. they also told me that due to the construction of my home that I am not receiving efficiency properly because of The location they are pointing. The salesman convince me that I would save 100% of my energy bill and that I would own my own energy within 5 years. I was told that I would be getting paid monthly due to over consumption of power. If I have a bill of $150 I would save at maximum $30 and then have a loan payment of over $200. Since March of 2023 the unit has not been working at all and has been shut down due to a equipment failure called snap RS. Within the last 2 months I had a repairman from Generac that came out to replace the snap RS and found that there were bare wires inside of the system and had to lock out the system because of the potential shock hazard. The trees around the house are highly interfering with the direct sunlight on my solar panels. The size of my trees are enormous and the neighbor's trees that it would cost thousands of dollars to trim and/or cut down. I was contacted by an attorney out of ******* and they have been struggling to make a difference.

I'M IN THE SAME BOAT! SORRY WE ARE ALL DROWNING!I INSTALLED MINE IN MAY OF 2021! I WAS PAYING THEM ****** A MONTH ALONG WITH DUKE'S $350.00 TO $360.00 FOR 17 MONTHS! I HAD TO ****** CHECKING ACCOUNT AND START ANOTHER 1 TO STOP PAYING THEM THIS PAST SEPT!***** IN *********** ******* THEY DON'T HAVE ANY - STARS

power home solar, llc and pink energy have filled chapter 7 bankruptcy case, and since I am unable to contact a repair man to fix on going issues with the panels, and to this day I am paying a loan for nonfunctioning panels there has to be away as a customer for a repair person to dispatched, or to be refunded 100% money back for broken promise they failed to comply with their responsibility, I am not a unsatisfied customer. They have to be held responsible there actions. I want to be refunded 100% money back guarantee.

Call your back and bug them they are going to give relief on your loan we are stopping payment now everyone needs to get together and fight for this.

I don't even know where to start....we purchased ours back I 2020 70, 000 loan through Goodleaf...they totally lied to us, it has not worked the way it was promised to work...had a tornado come in back in May, had to miss work for a week cause no power and run a generator...still paid them monthly plus my high electric bill up till October...stopped paying on it...wish we could all get together and file a lawsuit on this pathetic equipment...I told them they can come rip this off my roof cause I am not paying another dime....ratings would definitely be no stars.

Pink Energy designed & installed the solar system last June on our home. It was activated in July 5th, 2022. The salesperson said the solar system would generate enough power to bring our electric bills for JEMC Co.to the cost of the box $30.00. I have been paying on the $69,000.00 loan since then. Plus my JEMC electric bill has only shown an increase and never came down at all. I have received notification from the Bankruptcy Court that Pink Energy has filed bankruptcy. I have 90 days from 12-15-2022 to file a claim with them. After having the system installed and no reduction in my electric bills I tried calling Pink Energy to complain. At no time did I get help from them. I called Generac the battery company in my system. The took a look at the data and my system is insufficient. At the the time of sale the Pink Energy said it would enough. We are upset with the lack of service, the loan of $69,000.00 for a system that is not working plus financial hardship this has created for us. Can you advise if we should get a lawyer and what direction to take.

Power Home Solar/Pink Energy representatives and agents lied about EVERYTHING!! From day one they made many promises and delivered on none of them. I have a system that has never worked. It has been ************* dealing with this company due to their lack of transparency, faulty equipment, poor installation (causing electrical issues throughout my home and damage to ********), no power, no support, no rebates, and no warranty. If I could give 0 stars I absolutely would. What's the reason for having a solar powered system if there's no solar power generated? Why would a consumer purchase something they cannot use?